Lola's - Lola's Selfridges London Opiniones 

372
TrustScore: 4.5 sobre 5

4,7

Food Hall, Selfridges, 400 Oxford Street, W1A 1AB London, GB


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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

I now find that the cakes and cupcakes are not tasting as great anymore and are not as moist as cakes and cupcakes should be. I especially think for the prices they should be tasting great. Also the b... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This is not the first time that we have ordered from Lola’s. We have tried almost all kinds of cupcakes, Vegan Birthday cake and recently we tried the Velvet Birthday Cake. OMG, it was sooo delicious... Ver más

Valorada con 5 estrellas sobre 5

Consistently the absolute BEST cakes and cupcakes! Whether I've picked up from Selfridges or ordered to my home, Presentation, consistency, flavour, always so so amazing! SO impressed by how well pac... Ver más

Valorada con 5 estrellas sobre 5

Every Friday evening after work as my treat, I make my way to selfridges to be greeted by the lovely ladies on the lola's counter. I always order a one vanilla and one chocolate hazelnut cupcake. The... Ver más


Información sobre la empresa

  1. Pastelería
  2. Panadería
  3. Tienda de cupcakes
  4. Servicio de pedidos de comida online
  5. Servicio de takeaway
  6. Panadería para bodas

Sobre Lola's - Lola's Selfridges London

Escrito por la empresa

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Escrito por la empresa

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Información de contacto

  • Food Hall, Selfridges, 400 Oxford Street, W1A 1AB, London, Reino Unido

  • +44207 318 3146

4,7

Excelente

TrustScore: 4.5 sobre 5

372 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(372)

5948 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Two tier wedding cake !

We ordered our 2 tier wedding cake a couple of weeks prior to the wedding and collected it from selfridges the day before - as we were having a city wedding this was perfect for us. The staff on collection were great, the cake came in a lovely box and a bag to carry it (was rather heavy) but easily managed. The following day at our wedding the cake went down a treat, we went for the lemon sponge. Very tasty nice and moist - however we did end up with the whole bottom tier left over- so we took that home with us and shared it out in the coming days, the cake was still just as fresh a few days later. Would definitely recommend and if I ever need an occasion cake again I would not hesitate to order from Lola’s. Thanks so much.

8 de marzo de 2024
Valorada con 4 estrellas sobre 5

Great cakes

Great cakes
Service at Selfridges- one server a little impatient and not forthcoming when explaining the cake options available.. and it wasn’t clearly advertised.
Eg which cakes were in display - name of the cake and the type of sponge

27 de enero de 2024
Valorada con 5 estrellas sobre 5

Absolute perfection …

Really good website to choose your cake. Lots of options at different price points. Collection also easy as you had so many access points. Called customer service with question they were so helpful. Cake was perfect and gorgeous to eat. Made my husbands week. We’re still eating it! Recommended you to everyone, thanks Lola’s cakes

16 de enero de 2024
Valorada con 4 estrellas sobre 5

Cake turn out as it showed online

Cake turn out as it showed online. Only criticism is that it didn’t come with free candle. If you buy a single birthday cupacke they give you free candle. But having spent almost £50 on a bday cake I was told I don’t get free candle.

12 de enero de 2024
Valorada con 5 estrellas sobre 5

Very tasty & GF😋

Bought the GF& Vegan Fudge cake, which was tasty, no refined sugar and loved by my diabetic friend & father.. I also had GF Tropical Opera cake, which was amazing, had mango&raspberry & passionfruit ganache..on the sweet side and would have preferred cream cheese, but my friends loved it

10 de enero de 2024
Valorada con 4 estrellas sobre 5

Great staff at the Selfridges counter

Great staff at the Selfridges counter. Cupcakes were lovely and moist. We got to try a free brownie - millionaire. It wasn't as amazing as the normal brownie. Too sweet and slight caramel taste. Looking forward to their vegan gluten free range expanding so all family members can enjoy.

1 de enero de 2024
Valorada con 5 estrellas sobre 5

Cupcakes

The cupcakes were very well packaged. Each box was opened and shown to me so I could check the cupcakes. Beautifully decorated they looked lovely and tasted delicious. I picked them up Xmas Eve and we were able to enjoy them for the following 3 days. They kept very well.

24 de diciembre de 2023
Valorada con 1 estrellas sobre 5

I had an issue with my icing picture

I had an issue with my icing picture. I picked the cake from Selfridges and took it straight home. The pic has slid off. I’m a pastry chef too so I was shocked to see that the chefs has stuck the pic with icing … they need to be using an ice spray! And then the costumer helpline lady decided to tell me that I might have left it somewhere hot…it was on the train with me and at home within 45 mins and it’s cold in london for any accidents of melting to happen.
Secondly, I ordered a raspberry and chocolate cake…where was fhe raspberry??? There were 4 raspberries stuck on top of the cake and no hint of raspberry inside the cake. Honestly what the hell

14 de diciembre de 2023
Logotipo de Lola's - Lola's Selfridges London

Respuesta de Lola's - Lola's Selfridges London

Dear Rameen,

Thank you for taking time to write your review.

I am so sorry you were disappointed with the decoration on the cake on this occasion.

I can see that you have been in touch and you have accepted the compensation offered.

We will be sure to pass your feedback to the relevant departments for future consideration.

If there is anything else you would like to discuss regarding this order please do email us at hello@lolascupcakes.com

Best wishes,
Marta

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