Lola's - Lola's Victoria Opiniones 

323
•
TrustScore: 4.5 sobre 5

4,6

Victoria Place, 115 Buckingham Palace Road, SW1W 9SJ London, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I ordered a selection of cupcakes for my daughter’s birthday as we only wanted a small cake, I was not disappointed. The cupcakes were absolutely delicious and so cute, they made a change from a cake... Ver más

Valorada con 5 estrellas sobre 5

Amazing cake raspberry and white chocolate as always our go to. Easy pick up but was a struggle to find the collection store in Victoria. Good vegan options available picked up some as collected the c... Ver más

Valorada con 5 estrellas sobre 5

Really great communication from start to finish. I ordered a load f cupcake for a corporate function, Macy and Chris were superstars. They were professional and made everything seamless. The delivery... Ver más

Valorada con 5 estrellas sobre 5

The process of ordering online and collecting at Victoria was super straightforward, even at short notice. The fact that I could also include candles made things much simpler for me. The gluten and... Ver más


Información sobre la empresa

  1. Pastelería
  2. también en la categoría
  3. Panadería
  4. Panadería para bodas
  5. Servicio de pedidos de comida online
  6. Servicio de takeaway
  7. Tienda de cupcakes

Sobre Lola's - Lola's Victoria

Escrito por la empresa

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Escrito por la empresa

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Información de contacto

  • Victoria Place, 115 Buckingham Palace Road, SW1W 9SJ, London, Reino Unido

  • +44207821 8080

4,6

Excelente

TrustScore: 4.5 sobre 5

323 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(323)

5830 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Amazing gluten free birthday cake

Best ever red velvet gluten free birthday cake. Lovely taste, texture, so fresh, lovely presentation and decoration. Very helpful staff member who assisted with ordering online with short notice collection. Great cake and great experience.

24 de agosto de 2023
Valorada con 5 estrellas sobre 5

Delicious birthday cake

I was really happy with my birthday cake from Lolas! I ordered a 7" fresh berry cake from Victoria. It arrived on time, tasted amazing and was more than enough for 6 of us with plenty left over. I was happy with the price too compared to other cake stores I found.

9 de julio de 2023
Valorada con 3 estrellas sobre 5

Cake was good service was Not

Cake was good service was not. I got an email and a text confirmation that my cake was ready to collect till 8pm. I made all my birthday arrangements according. At 5pm I randomly checked online and it said Lola’s was closed I panicked and called them to which they said yes we are sold out and closed for the day. But my cake!!!! Oh yes can you come pick it now? Or when can you come we are closing… I had to leave my birthday dinner rush to Victoria to pick the cake up because they had decided to close at 6 while I had been informed of 8pm. And when I said to the worker were you just going to close with my cake inside? I would have nothing for the day? He replied oh haha yes I was going to call you. When?? After closing? Because at 5pm I had to say no wait Im coming…. They were so casual about their service.

6 de julio de 2023
Logotipo de Lola's - Lola's Victoria

Respuesta de Lola's - Lola's Victoria

Hi,

Thank you for your feedback.

I'm so sorry to hear you were disappointed with the service you received at our Victoria store.

I will be sure to pass this on to the store manager, so this can be internally reviewed.

I will be in touch shortly to discuss this a little further with you.

Best wishes,

Nikky

Valorada con 5 estrellas sobre 5

Great vegan cake

The cake look amazing the personalised writing look great .
The vegan cake taste good a bit too sweet for my liking.
It’s my 3 rd time ordering and always the experience is great.

22 de junio de 2023
Valorada con 4 estrellas sobre 5

The 2 cakes themselves were delicious…

The 2 cakes themselves were delicious but one was sent to White City instead of Victoria ( King’s Cross wasn’t available for some reason) so we had to hang around for a quite a while to collect on a very hot day. Otherwise I’d have given 5 stars

15 de junio de 2023
Valorada con 5 estrellas sobre 5

Always buy lolas,whether it's for…

Always buy lolas,whether it's for Birthdays or Surprises or Get wells.
Just taste so yummy 😋 and is always artistic looking amazing.

Always greeted with a smile at the Victoria place Station branch London.

Was given 2 free candles this time too..

Keep them coming😊
Joanna

4 de junio de 2023
Valorada con 5 estrellas sobre 5

What a gorgeous cake

What a gorgeous cake! Thanks so much for the speedy turnaround and super efficient collection process. The cake was a huge hit! We'll definitely be using Lola's for future birthday cakes!

3 de junio de 2023
Valorada con 2 estrellas sobre 5

The cake was very dry and too sweet, one sugar.

The cake was very dry, too sweet, not possible to eat, and very different than shown, it was thick, dry chocolate sponge all inside with the tiny layer on top. For this money, very bad quality cake. In any grocery store vegan cake worth £3 is much better.

4 de junio de 2023
Logotipo de Lola's - Lola's Victoria

Respuesta de Lola's - Lola's Victoria

Hello,
Thank you for taking the time to leave your review.
I am very sorry to hear that you found your cake was sadly dry and sweeter than expected.
This does not sound up to our usual high standard at Lola's and I do understand your disappointment.
I would like to assure you that all of our cakes are handmade fresh on site at our London bakery using the finest ingredients.
I will be getting in touch with you shortly via email so that we can discuss this further, and to see how we can improve this experience for you.
Best wishes,
Greta

Valorada con 4 estrellas sobre 5

The cake was lovely as always the issue…

The cake was lovely as always the issue I have is that the bags are not big enough to hold the cakes. Please invest in bigger bags

17 de mayo de 2023
Logotipo de Lola's - Lola's Victoria

Respuesta de Lola's - Lola's Victoria

Hi Jo,

This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.

Our average response time is 1 hour , so you should hear from us very soon.

Thank you for your patience.

Valorada con 5 estrellas sobre 5

Really cute and tasty cupcakes.

Really cute and tasty cupcakes.
We also bought one cupcake for a dog and he loved it!!
There are options for everyone and the theme cupcakes helped us a lot with a babyshower!

27 de abril de 2023

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