The coins I ordered were top quality, well presented and documented, and received quickly. What I don't appreciate is the bombardment of sales calls afterwards. I have told the agents that I will call... Ver más
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Consulta las opiniones de los clientes
So I purchased the Marilyn Monroe coin and I didn’t realise but they had sent me the entire set thinking I wanted them and wanted a payment plan for them instead of me just having the one coin which i... Ver más
La empresa ha respondido
I'm so grateful for the help Jayne Thomas gave me, I just couldn't find a way to change something and she replied to my message and was able to do it. Jayne even let me know when it was completed so a... Ver más
La empresa ha respondido
I couldn't believe how quickly and efficiently you got the Marylin Monroe coin to me, God I was astonished at the quality and effevesense of the presentation of such a beautiful coin and packaging... Ver más
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Información sobre la empresa
- Vendedor de monedas
- también en la categoría
- Tienda de artículos coleccionables
Sobre The London Mint Office
Escrito por la empresa
About The London
Mint Office
Putting history in your hands! Whether you’re an avid numismatist or just beginning your coin collecting journey, The London Mint Office is here to help you discover stories of the past, and enhance your collection through the art of coinage.
We are a trusted and respected partner for a large number of British coin collectors, and The London Mint Office has become one of the leading sources in the numismatic community through long grown partnerships with major mints and national banks from across the globe.
Visit Our Website Contact Us• Exclusive Access: Gain access to a wide range of exclusive and limited-edition coins, sourced from renowned mints around the world.
• Expertise and Guidance: Benefit from our deep understanding of numismatics. Our specialists are here to provide insights and advice on building a meaningful collection.
• Community Engagement: Join a thriving community of like-minded enthusiasts. Participate in events and discussions that celebrate the art and history of coin collecting.
Frequently Asked QuestionsCoin collecting is an age-old hobby that has fascinated mankind for centuries. With unrivaled expertise in the numismatic world, we are committed to offering unique and timeless pieces that are sure to not only enhance your collection, but knowledge too! Whether you're looking for rare and historic pieces, or simply wish to explore the beauty and diversity of minted coins, our expert team is here to guide you every step of the way.
Learn & Discover
The London Mint Office Guarantees
Whether it’s a new issue commemorative or a historic gold sovereign, you can be assured that the quality, craftsmanship and authenticity of each individual coin or medal you purchase with us is guaranteed.
At The London Mint Office, we pride ourselves on being able to offer our customers the very best in collectable coins from both the modern and ancient worlds. Equally, we pride ourselves on the quality of each and every item we sell.
Every purchase you make is covered by our 14-day No Quibble Money Back Guarantee. This means that if for any reason you are less than satisfied with any purchase from us you can return it within 14 days and we will offer you a replacement (subject to availability) or a full refund, no questions asked.
Información de contacto
Carew Street 1, SE5 9DF, London, Reino Unido
- 03300241001
- customercare@londonmintoffice.org
- londonmintoffice.org
4,6
Excelente
11 mil opiniones
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Ha contestado el 93% de las opiniones negativas
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SERVICE
The gentleman on the telephone is ALWAYS extremely helpful, pleasant and NEVER pushy.
22 de julio de 2026
The LMO sent me some coins that I never…
The LMO sent me some coins that I never ordered, so I require my money back and I would like to make a complaint. I phoned the LMO 4 times today for a returns label, but an automated message said their system was shut for maintenance? I exspect the LMO are acting incompentally against many of their customers.
27 de julio de 2026
If I could put minus stars I would,
If I could put minus stars I would,, they sent a coin out I didn’t order, then got a phone call asking for the money for it, nope didn’t want it or order it, but please get customer service to ring me (as couldn’t be transferred at the time) phone call never happened, then got a letter asking for money, nope I’ve now sent the unwanted coin back + still no phone call, another letter today asking for money + extra for overdue payment!! and also if I don’t pay soon I’ll get more overdue fines and potentially referred to debt specialists!!! Tried to ring customer service but got cut off after automated message saying there’s ’updates’ ,, how do I get London Mint to stop asking for payment for something I didn’t want and have since sent back,,, absolutely atrocious behaviour from this company, my advice is avoid at all costs. Look forward to the response from this!
29 de julio de 2026
Opinión espontánea
Quality business and products well…
Quality business and products well known reputable company beautiful great staff
22 de julio de 2026
Opinión espontánea
Great coin added to my collection
Great coin added to my collection
15 de julio de 2026
Opinión espontánea
Fast shipping and great customer service
15 de julio de 2026
Opinión espontánea
Absolutely dreadful, still waiting for refund after 2 months
Absolutely dreadful, still awaiting £550 refund after 2 months. That's called theft. I returned the coins as they weren't as described under the 14 day 'no quibble' guarantee. Now I have no coins AND I'm out of picket.
Next stop trading standards and the financial ombudsman. I'm getting my money back via the fraud dept at my bank.
Their excuse? We had a new refund system installed SIX WEEKS ago and there are a backlog of repayments. You could have one person writing cheques, blindfolded, with their non dominant hand quicker!
Don't bother asking me to 'contact you so you can understand what has happened here' either. It should all be documented on my record.
I Wil never, ever order from you again. And will advise others to avoid you too. Absolute bandits. Should be shut down.
7 de mayo de 2026
Opinión espontánea
The coin arrived after having been resent…
The coin arrived after having been re sent. I waited about 6 weeks initially then contacted and the coin was sent very quickly. I did receive an apology.
20 de julio de 2026
Respuesta de The London Mint Office
Hi Diane
We appreciate you sharing your experience with us. We understand the frustration caused by the initial delay in receiving your coin and are glad we could expedite the reshipment. We value your patience and feedback.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Respuesta de The London Mint Office
Good Morning Marek,
Thank you for your 5-star rating. We noticed that your review appears to contain a request rather than feedback about your experience with us, and unfortunately we haven't been able to locate an account using the information provided.
If you do require assistance, please contact our Customer Experience team directly with your name and account details so we can look into this for you.
Kind Regards,
Tanith
Customer Experience Manager
Nice customer sevice
12 de julio de 2026
Respuesta de The London Mint Office
Hi Anthony
Thank you for your kind words! We're pleased to hear you had a positive experience with our customer service team and appreciate you taking the time to leave a review.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor,
Great coins but ear rings looks cheap…
Great coins but ear rings looks cheap they broke on me as soon as tryed in ear
25 de julio de 2026
Opinión espontánea
Respuesta de The London Mint Office
Hi Kat
Thank you for your kind feedback. We're pleased to hear you were happy with the coins, but we're sorry to learn about the issue with the earrings. This isn't the experience we want for our customers. Please kindly get in touch with our Customer Experience team and we'll be happy to look into this for you.
Many Thanks
Laura, Customer Experience Advisor.
So helpful and polite.
I'm so grateful for the help Jayne Thomas gave me, I just couldn't find a way to change something and she replied to my message and was able to do it. Jayne even let me know when it was completed so as far as I'm concerned she went above and beyond for me, totally satisfied.
24 de julio de 2026
Opinión espontánea
Respuesta de The London Mint Office
Hi Katie
Thank you for your wonderful review! We're delighted to hear that Jayne was able to help and kept you updated throughout the process. We'll be sure to pass on your kind words to her. Thank you for your support, we really appreciate it.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Great service and fast delivery
Great service and fast delivery. Thank you.
23 de julio de 2026
Opinión espontánea
Respuesta de The London Mint Office
Hi Dan
Thank you for your kind review! We're delighted to hear you were pleased with both our service and fast delivery. We really appreciate your support.
Have a wonderful day.
Many Thanks
Laura, Customer Experience Advisor.
It was okay!
22 de julio de 2026
Opinión espontánea
Respuesta de The London Mint Office
Hi Jill
Thank you for your review. We appreciate your feedback and are pleased to hear your experience was okay. If there's anything we can help you with, please don't hesitate to get in touch, we're always happy to assist.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Very friendly and helpful
Very friendly and helpful. Excellent communication and we had good repartee between us. 10/10
25 de julio de 2026
Opinión espontánea
Respuesta de The London Mint Office
Hi Alfred
Thank you for your fantastic review. We're delighted to hear you found our team friendly, helpful and communicative. We'll be sure to share your kind comments with the team. Thank you for your support!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Lovely coin in very good presentation…
Lovely coin in very good presentation box easy to order and fast delivery
25 de julio de 2026
Opinión espontánea
Respuesta de The London Mint Office
Hi Jean
Thank you for your kind review. We're delighted to hear you were pleased with your coin, the presentation folder and our fast delivery. Thank you for your support!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Nice coin quick service as always
Nice coin quick service as always
22 de julio de 2026
Opinión espontánea
Respuesta de The London Mint Office
Hi Chris
Thank you for your kind review. We're delighted to hear you were pleased with your coin and our quick service. We really appreciate your continued support!
Have a fantastic day.
Many Thanks
Laura, Customer Experience Advisor.
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