Good morning. I must say that the Westminster collection/ change checker are very good in what they do. The many coins I order are delivered by the Royal mail in outstanding condition. My bank is not... Ver más
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Consulta las opiniones de los clientes
Sold low cost commemorative coins only to be unknowingly added to subscriptions I was not aware of and have had over 100 pounds taken from my account without any email notifications. I had no idea I w... Ver más
After a few emails I received an email stating I would receive a refund for the unwanted items I had returned. I unwittingly subscribed and quickly realised my error when payment went out of my acc... Ver más
La empresa ha respondido
The customer service agent, Mark, was very polite and answered my subscription query quickly and efficiently. I have always been treated very well by this company and their collectables are always ver... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Información de contacto
PO Box 4848, BH12 9GB, Poole, Reino Unido
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3,6
Medio
5 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 99% de las opiniones negativas
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Took over 100 pounds in subscriptions I was not aware of.
Sold low cost commemorative coins only to be unknowingly added to subscriptions I was not aware of and have had over 100 pounds taken from my account without any email notifications. I had no idea I was on a subscription. I called to cancel and was told it was apparently within a paragraph in my order. As someone who builds websites that take subscription payments I am shocked that this is even legal. Do not get tricked this is awful practice.
1 de octubre de 2026
Opinión espontánea
The excellent customer service.
The employee dealing with my return request, was very positive and helped me no end.
30 de septiembre de 2026
Opinión espontánea
Avoid
ordered a small gift for my niece from this company for £6 including shipping, and she was very happy with it. Unfortunately, my experience took a very negative turn afterwards.
Around a month later, they attempted to take £32 from my bank account for additional coins/services that I had not agreed to or authorised. I find this extremely concerning and completely unacceptable.
Thankfully, my bank flagged the payment as irregular and declined it. However, as a result, I have now had to arrange for a new bank card and move money between accounts because of the attempted payment.
In my opinion, this is highly unprofessional and has seriously damaged my trust in the company. I would strongly advise anyone considering ordering from them to carefully check the terms and monitor their bank account for any unexpected payments.
Very disappointing experience — I will not be using this company again.
30 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for taking the time to share your feedback. We're sorry to hear that what started as a positive experience purchasing a gift for your niece has left you feeling disappointed and concerned.
Some of our introductory offers form part of a subscription collection, and information about this is provided in the advertisement, during the online checkout process and in the order confirmation. We also provide information about the collection with the first delivery. Our collections are of no obligation and can be cancelled through your online account or by contacting us.
We understand your concerns regarding the attempted payment and are sorry for the worry and inconvenience this has caused. If you haven't already, please contact our customer service team so we can review your account and clarify what the payment related to.
I have been buying coins from…
I have been buying coins from Westminster for over 10 years now and have nothing but praise and happiness with the company, and I always spend more than I first intended to because of the wide selection of coins and sets available.
30 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your continued support over the past 10 years! We're delighted to hear that you've had such a positive experience with The Westminster Collection and enjoy the wide selection of coins and sets we offer. We really appreciate your kind words and look forward to helping you continue to grow your collection.
Item missing
I had a packaged delivered and the item wasn't in it, I immediately got intouch with the Westminster collection and they sorted a replacement straight away, very good service from them thanks
25 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely feedback. We're sorry that your item was missing from the package, but we're delighted to hear that our team was able to resolve this quickly and arrange a replacement straight away. Thank you for recognising the service you received!
Would put a minus if I could.
Would put a minus if I could. Take your money and do not give back when coins returned. Say we read emails but seeing the replies they don't. Would recommend everyone stay clear of this lot.
30 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We're really sorry to hear about your experience and understand your frustration, particularly as you have returned the coins and are still waiting for your refund. We're also sorry that you feel your emails haven't been properly addressed. Please contact our customer service team so we can look into the returned items and the outstanding refund for you.
Westminster collection
I have made lots of orders with the Westminster collection only had a problem one which has been resolved quickly and responsive
30 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your continued support and for placing so many orders with The Westminster Collection. We're pleased to hear that the one issue you experienced was resolved quickly and that you were happy with our response. We really appreciate your lovely feedback.
At first I emailed to get information…
At first I emailed to get information but my subscription was cancelled so all I did was called customer service told them what happened he looked into my subscription and emails and could not understand why they cancelled he put everything back how it should be and gave me information I need
29 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for sharing your experience. We're sorry that your subscription was initially cancelled when you were only looking for some information. We're pleased to hear that our customer service team was able to look into your subscription and previous emails, restore everything for you and provide the information you needed. Thank you for your patience while we got this sorted.
Really disappointing experience
Really disappointing experience. I appreciate I should have been more careful, but I felt the free coin offer was not as straightforward as I expected, and the whole process has caused me a lot of unnecessary hassle.
The website isn’t particularly user-friendly, and once I realised I was being charged, it felt too late. I sent several emails but received reminders asking me not to send duplicate messages, followed several days later by a PDF letter response to my original email, which felt quite outdated.
The parcel initially looked great with five identical large boxes but after opening one of them, there was only one coin inside with lots of slot for own collection. I had even thought of keeping them and giving it to friends, but with just one coin, there wasn’t much I could do with it.
The return information has also been very confusing. I was told to return it via Royal Mail, while the delivery email said if it had been sent by courier and I needed to contact them to get the labels. I’ve found the whole process very stressful and I’m worried about doing something incorrectly and affecting my refund.
Most importantly, my free Queen Elizabeth II gold coin order was cancelled very quickly, yet I’m still waiting to return the subscribed items and receive my refund.
Everything started with the free gold coin, and I’ve ended up with nothing but stress and hassle. I really hope the company can reconsider this approach. There are much better ways to keep customers than leaving them feeling anxious and frustrated.
29 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for taking the time to share your experience. We’re really sorry to hear how stressful and frustrating you have found the whole process.
We do our best to make the details of our subscription offers clear throughout the ordering process, and information about the collection is also provided with the first delivery. However, we appreciate your feedback regarding the website, our email communication, the presentation of the items you received and the return instructions. We’re sorry that these aspects of your experience caused confusion and unnecessary worry.
We also understand your disappointment that your Queen Elizabeth II coin order was cancelled while you are still dealing with the return of the subscription items and awaiting your refund.
Please be assured that our deliveries are covered by our 30-day free returns policy. If you need any help confirming the correct return process or checking the progress of your refund, please contact our customer service team and we’ll be happy to help.
Thank you again for your detailed feedback. We’re sorry that your experience with The Westminster Collection has left you feeling frustrated rather than valued.
Its excellent quality marvelous…
Its excellent quality marvelous product.. Love it very much..🤗🤗
1 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely review! We're delighted to hear that you're so pleased with the excellent quality of your product and that you love it so much. We hope you continue to enjoy it! 🤗
Prompt and helpful service
I requested the company to deal with an issue with my account- and they did just that.
29 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your positive review! We're pleased to hear that our team was able to deal with your account issue as requested. We really appreciate you taking the time to share your experience.
I was unable to pay on the date…
I was unable to pay on the date originated but I was allowed to alter my payment date with no problem
29 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your positive feedback! We're pleased to hear that our team was able to help you change your payment date without any problems. We understand that circumstances can change, and we're glad we could assist.
Westminster collection
Explained what the problem was dealt with straight away no problem brilliant company
29 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your brilliant review! We're so pleased to hear that our team understood the problem and dealt with it straight away. We really appreciate your kind words about The Westminster Collection.
Sorted my problem out straight away…
Sorted my problem out straight away very helpful
28 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely feedback! We're pleased to hear that our team was helpful and able to resolve your problem straight away. We really appreciate you taking the time to leave a review.
When i found the items that you can…
When i found the items that you can order it was done it great time with no issues. And could also cancel an order to. Great team work.
29 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your great review! We're pleased to hear that ordering your items was quick and straightforward, with no issues, and that you were also able to cancel an order easily. We really appreciate your kind feedback about our team.
Helpful customer service.
Trevor,who delt with my customer query,was very polite and knowledgeable and quickly solved my issue.
28 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely review! We're so pleased to hear that Trevor was polite and knowledgeable and was able to resolve your query quickly. We'll be sure to pass your kind feedback on to him.
Friendly fast response.
When I phoned Westminster collection team I was very happy at how quickly my inquiry was dealt with and the friendly response I got from the lady who I spoke with.
27 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely review! We're so pleased to hear that your enquiry was dealt with quickly and that you received friendly and helpful service from our team. We really appreciate your feedback and look forward to helping you again in the future.
Excellent service through out
Excellent service through out. I had two orders & one didn’t arrive but the was sent a replacement. The whole process from start to finish was very good.
29 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely review. We're so pleased to hear that you received excellent service throughout. We're sorry that one of your orders didn't arrive, but we're glad our team was able to arrange a replacement and make the process as smooth as possible for you. We really appreciate your feedback.
I had a question regarding the sale of…
I had a question regarding the sale of 50p coins & it was answered in writing within a short period of time
28 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely review. We're pleased to hear that your question was answered clearly and promptly by our team. We really appreciate your feedback and are always happy to help.
Subscription - make sure you read the small print.
After a few emails I received an email stating I would receive a refund for the unwanted items I had returned.
I unwittingly subscribed and quickly realised my error when payment went out of my account.
Waiting for it to be received into my bank. So dealt with quickly.
28 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for taking the time to leave your review. We're sorry to hear that the subscription was not expected, but we're pleased our team was able to deal with your return quickly and confirm that your refund has been arranged. We appreciate your patience while you wait for the funds to reach your account.
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