Premier Laser & Skin Clinic London Opiniones 

228
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Sobhna at the Kingston branch has been incredible. From the initial consultation and in each session, I’m currently half way through my appointments with her and I could not recommend her enough. And... Ver más

Valorada con 5 estrellas sobre 5

I had a great session with Sobhba in Kingston today ! I directed her on my preferred technique and she listened and applied it. Seamless and great experience

Valorada con 1 estrellas sobre 5

Rude disrespectful manager in Fulham branch - no apologies for someone who had bought 12 full laser treatments for myself and my sister, they even lied about how many of my sessions I have used. Prett... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I returned to premier laser Kingston for the first time after having kids and was happy to see that Sobhna would be my clinician again! I was nervous as it had been a long time since my last session b... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Salón de belleza
  2. Clínica dermatológica

Escrito por la empresa

15+ Years Experience in Laser Hair Removal & Skin Treatments with 9 clinics across London & Surrey. Specialising in FDA approved technology & highly trained practitioners.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

228 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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3,7

Todas las opiniones

(228)

26 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great experience

I had a great experience. Fateya is so lovely and made me feel relaxed and really comfortable! She is very knowledgeable and didn't hesitate to answer my questions. 100% recommend Fulham Clinic and look forward to my next visit.

23 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing staff and amazing results

Fateya was amazing! She explained every step of the process and it was a fun session overall. I saw instant results. Will for sure come back!!

15 de mayo de 2022
Opinión espontánea
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Respuesta de Premier Laser & Skin Clinic London

Thank you for your 5 star review!

Valorada con 1 estrellas sobre 5

Lifelong hyperpigmentation

I was burnt by Premier Laser and the hyperpigmentation still has not gone after an extended period of time and the use of several treatments provided by doctors who also believe that the clinician was negligent.

On the 3rd session, I was burnt by the practitioner at the Liverpool at branch who said she would have to take the setting up because I’ve only got a few hair left and the current setting won’t work. I was in excruciating pain with every zap to the point where she took a few seconds breaks between each one on smaller areas such as the bikini area. She told me I am feeling pain this time because I must be stressed from work. After the session when I was dressing, I noticed the skin had gone purple. I called the practitioner to check and she said sometimes the blood rushes up but it should come down after a while.

I was in pain the entire day and the next day I had burn marks on every area that I was treated on.

The company took no liability and refused to give me my refund until I signed a waiver form. I have evidence of this and so should the company. After a going back and forth and speaking to several different people from the company, I got my refund half a year later.

The worst part of the process is that I have life-long pigmentation on two areas of my body. I had laser with DestinationSkin before Premier Laser and had a fantastic experience with them. I decided to give Premier Laser ago because of the cheaper packages they offered at the time. There’s a massive difference in the way DestinationSkin check up on clients and take precautions. I would never recommend Premier Laser to anyone. Their negligence has left me with lifelong hyperpigmentation and insecurity about my blatant uneven skin tone.

I find it shocking that they have replied to this review saying that they can’t find my details on their system. I am assuming that a company keeps a log of all the people they send waivers to. I have also decided not to respond to them because we have already had several emails sent back and forth prior to me receiving my refund. I am happy to send a copy of the waiver, images of my burns and forward emails to trustpilot to confirm my review but do not wish to have any contact with premier laser after my experience with them.

12 de mayo de 2022
Opinión espontánea
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Respuesta de Premier Laser & Skin Clinic London

13/05/2022
Hi Sabir,
We apologise you were not happy with your treatment. We have tried to locate the name Sabir on our system and couldn't locate you as a client.
Please send your contact details and the clinic you attended so that we can investigate this further,

Kind Regards,
Premier Laser & Skin Clinic

18/05/22
We at Premier Laser & Skin take clients remarks and opinion very seriously .
When we first saw the very negative comments by someone called “Sabir” on 13th May , we checked our records and could not find anyone with the name “Sabir” . Our intention was to invite “Sabir” to the clinic and examine the claim.
We therefore responded here to “Sabir” immediately on 13/05. No reply was received so far!
Therefore , it is our assumption that “Sabir” is a made up name by a competitor who is trying to damage our good name . This kind of action ie Defamation, and is illegal and we will do our best to identify “Sabir” and take legal action.
We will also ask this Site to remove this person and don’t allow him/her to attempt to damage peoples reputation.



Valorada con 5 estrellas sobre 5

Fateya was amazing explaining the…

Fateya was amazing explaining the Hydrafacial step by step and allowed me to ask questions. My skin looks clean, fresh and radiant. I’m going back next month and I highly recommend requesting for her.

7 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful experience at the Premier…

Wonderful experience at the Premier Laser Clinic in Clapham. Reception staff always make me feel welcomed and I am particularly happy with the service and attention I receive from Nina (one of the therapists). She is always with a smile on her face and is very knowledgeable about different treatments and never fails on professionalism.
Totally recommend this clinic.

30 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing Amazing Amazing

Amazing Amazing Amazing
I cannot recommend Nina enough. She carefully listens to my requests and mostly she remembers session after session and she actions them! Therapists like Nina are hard to find and Premier Laser is very lucky to have such asset. Totally recommend her. Go to Premier Laser Clinic and ask for her. One advice, book her quickly as she’s in demand!
Keep the hard work Premier Laser Clinic! I have already booked 4 different treatments and counting!

30 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hydrafacial Premier laser clinic Fulham

First time I had a hydrafacial, I went at the Premier laser clinic in Fulham. Great treatment, my therapist was Fateya, really friendly and professional. I've been welcoming at the reception and before and during the treatment Fateya explained to me the process of the treatment and the aftercare. I really recommend this clinic. Very satisfied.

25 de abril de 2022
Opinión espontánea
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Respuesta de Premier Laser & Skin Clinic London

Dear Client,
Thank you so much for your 5 star review! We are pleased to hear your positive experience at Premier Laser Fulham!
Looking forward to seeing you soon!

Regards,
Premier Laser & Skin Clinic

Valorada con 2 estrellas sobre 5

Misleading company- avoid!

They misled me at the beginning, promising to remove age spots with lazer treatment. They took my money upfront and never delivered the service. My age spots are exactly the same. Waste of effort, time, and money... and many weeks of being sore and suffering for nothing.

27 de febrero de 2022
Opinión espontánea
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Respuesta de Premier Laser & Skin Clinic London

Hello, we are sorry to hear your experience was less than 5 stars, however, we are unable to locate your details on our system. Can you please send your full name and the clinic you've attended please to customercomplaint@premierlaserclinic.co.uk so that we can investigate this further.

Regards,
Premier Laser & Skin Clinic

Valorada con 1 estrellas sobre 5

DON’T COME HERE

DON’T COME HERE. They only care about your MONEY. Staff are VERY RUDE and don’t care about you at all. I did a laser hair removal with 8 sessions for my face, I didn’t see any results throughout the whole treatment. They kept encouraging me to pay for a new package when I don’t see any difference on my face. The prices for these laser treatments are EXPENSIVE. There is no point in paying for a new package WHEN I DON’T SEE A DIFFERENCE. They didn’t take me very seriously in the beginning. I feel like they were DISCRIMINATING me as to how I see other clients being treated. The practitioners always give me a dirty look and never engage in any conversations with me. Nobody really bothered to take care of my situation, they just wanted to finish the laser treatment quickly. I paid £504 for this experience? If I could rate less, I really would. Absolutely HORRENDOUS and DISGUSTING customer service. No customer should ever have to go through this experience. I DON’T RECOMMEND anyone to go here.

24 de febrero de 2022
Opinión espontánea
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Respuesta de Premier Laser & Skin Clinic London

Hello, we are sorry to hear your experience was less than 5 stars, however, we are unable to locate your details on our system. Can you please send your full name and the clinic you've attended please to customercomplaint@premierlaserclinic.co.uk so that we can investigate this further.

Regards, Premier Laser & Skin Clinic

Valorada con 1 estrellas sobre 5

Stuff is very rude

Stuff is very rude. Every time I went they humiliated me if I had not shaved the way they wanted. They don’t cover the moles and don’t inform you they need to be covered. During one of the covid waves, one of the stuff was not wearing the mask while I was in the room

10 de febrero de 2022
Opinión espontánea
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Respuesta de Premier Laser & Skin Clinic London

Hello, we are sorry to hear your experience was less than 5 stars, however, we are unable to locate your details on our system. Can you please send your full name and the clinic you've attended please to customercomplaint@premierlaserclinic.co.uk so that we can investigate this further.

Regards,
Premier Laser & Skin Clinic

Valorada con 5 estrellas sobre 5

Laser hair removal

Only one package of 8 sessions. Excellent results, very happy. Thank you!

27 de enero de 2022
Opinión espontánea
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Respuesta de Premier Laser & Skin Clinic London

Thank you for your 5 star review!

Regards,
Premier Laser & Skin Clinic London

Valorada con 5 estrellas sobre 5

Thank you x

It’s always a pleasure going to Reflect MediSpa for my treatments, welcomed by the lovely and friendly staff. In particular, Kiran has always gone the extra mile in ensuring I am comfortable and find her friendly approach most heart warming. A huge thank you! X

26 de enero de 2022
Opinión espontánea
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Respuesta de Premier Laser & Skin Clinic London

Thank you for your 5 star review!

Regards,
Premier Laser & Skin Clinic London

Valorada con 5 estrellas sobre 5

Kiran is really knowledgeable and…

Kiran is really knowledgeable and professional in her service. She always ensures her clients are comfortable and happy with the treatment.

26 de enero de 2022
Opinión espontánea
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Respuesta de Premier Laser & Skin Clinic London

Thank you for your 5 star review!

Regards,
Premier Laser & Skin Clinic London

Valorada con 5 estrellas sobre 5

Good experience and great result!

This is the first time I have had a facial treatment. They explained exactly what was involved, and how the skin will feel during the treatment.
Afterwards my skin is much brightened and feels super soft!
Thank you Premier Laser Clinic

25 de enero de 2022
Opinión espontánea

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