Another successful order from London stone. The materials and customer services never ceases to amaze me. Love the quality of their products and so do all the clients. Looking forward to using the ne... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I can't recommend Joe at London Stone highly enough. The level of service he provides is second to none. He always looks after our account, responds quickly, and goes above and beyond to make sure ev... Ver más
La empresa ha respondido
From the moment we met Craig at the South London showroom, we knew London Stone was the right supplier for us. Two jobs and three orders later, all delivered complete and on time to a tight schedule,... Ver más
La empresa ha respondido
Great team service started with Laura’s help with a speedy turnaround on our quote, the stock team presenting the products to our client to view, and then Jamie doing everything possible to get the pr... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de materiales de pavimentación
- Tienda de insumos para paisajismo
- Proveedor de piedra natural
- Proveedor de cerramientos para patios
- Proveedor de piedras
Escrito por la empresa
Established in 2005, family-run London Stone is an award-winning company supplying paving materials across the UK. Experts in natural stone, porcelain and clay paving, we also specialise in composite decking and cladding, including our own exclusive ranges. Our Bespoke Stone Centre is on hand for special orders and a pre-sealing service. Many of our products have featured in show gardens at prestigious events, such as the RHS Chelsea Flower Show and RHS Hampton Court. As well as a wide range of paving, decking and cladding, curated for both traditional and contemporary settings, we supply versatile metal pergolas and our own range of Corten Steel planters. London Stone is renowned for excellent customer service and our showrooms offer a relaxed experience, where we believe in letting our materials speak for themselves. You won’t experience a hard-sell at London Stone; you will find expert help and advice if you need it, paving samples to take home, and complimentary refreshments in a space designed to make your visit enjoyable and stress-free. We offer FREE nationwide delivery on orders over £750 + VAT (terms apply), with next-day delivery often available. All our porcelain paving comes with a FREE 10-Year Homeowner’s Guarantee.
Escrito por la empresa
- About us
- London Stone stocks some of the largest ranges of natural stone slabs, porcelain paving and clay pavers in the country. Market leaders in landscaping products, we offer in-house Bespoke Stone and pre-sealing services, as well as complementary garden products, such as metal pergolas and Corten Steel garden planters.
- Outstanding customer service
- At our showrooms around the country, online and on the phone, you’ll find trained, knowledgeable staff ready to go the extra mile. We are committed to providing outstanding customer service and giving an unparalleled customer experience.
- Come and see us
- Our inspirational showrooms are open 08.30 -17.00 and phonelines 07.00 -17.00, Monday to Saturday. We are closed on Sundays and Bank Holidays. Our website is always open, with live stock levels displayed.
- Reasons to use London Stone
- High-quality products | Prices for every budget | High stock levels | Split packs - only order what you need | Renowned for our wide range of colours and styles | Matching steps and coping for every paving product | Bespoke cutting service | Next-day delivery | Ethical sourcing policy | Commitment to outstanding customer service | Friendly, helpful and knowledgeable staff | No-quibble returns (*T&Cs apply).
Free Nationwide Delivery
On all orders over £750 + VAT
*Exclusions apply, please contact us for further details
Información de contacto
Sutton Lane, SL3 8AH, Slough, Reino Unido
- 01753 212950
- info@londonstone.co.uk
- londonstone.co.uk
4,6
Excelente
4 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great service
Great service! Easy ordering, always delivered on time, and excellent customer service. Whenever there’s a problem, it’s resolved quickly and professionally. Highly recommended!
17 de agosto de 2026
Respuesta de London Stone
Hi Bartosz,
Thank you so much for your wonderful review and for your kind words about our service. It’s fantastic to hear that you’ve found ordering with LondonStone easy and that we’ve consistently delivered on time.
We’re especially pleased to know that whenever an issue has come up, our team has been able to resolve it quickly and professionally. Providing reliable products alongside responsive customer service is something we genuinely care about.
We truly appreciate your recommendation and look forward to continuing to support you with your future projects.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Another successful order from
Another successful order from
London stone. The materials and customer services never ceases to amaze me. Love the quality of their products and so do all the clients. Looking forward to using the new products that have just arrived.
11 de agosto de 2026
Respuesta de London Stone
Hi David,
Thank you for your continued support and for taking the time to leave such a lovely review. It’s always rewarding to hear from a returning customer, and we’re delighted that another order has met your expectations.
Your kind comments about both the quality of our materials and our customer service mean a great deal to the team. We’re also excited to hear that you’re looking forward to using the new products that have just arrived — we hope they make a fantastic addition to your project.
Thank you again for choosing London Stone and for placing your trust in us. We look forward to being part of many more successful projects with you.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Be honest
Be honest, upfront and talk to your customer about failed orders rather than send out no reply texts or emails…
11 de agosto de 2026
Respuesta de London Stone
Hi James,
Thank you for taking the time to share your feedback. I’m genuinely sorry that your experience left you feeling that we weren’t being open and proactive enough when your order could not be fulfilled. We completely understand how disappointing and frustrating it can be to place an order and then struggle to get a clear response.
You’re absolutely right that, when something goes wrong, customers deserve honest communication and a proper explanation rather than being left waiting for a response. This is not the level of service we want to provide, and your feedback has been taken seriously.
We truly appreciate you highlighting this for us. We’ll be reviewing what happened so we can improve our communication and ensure customers feel properly supported, even when an order doesn’t go as planned.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Very good communication
Very good communication, didnt give us rhe runaround. Delivered when they said it would.
7 de agosto de 2026
Respuesta de London Stone
Hi Chris,
Thank you for your wonderful 5-star review. We’re particularly pleased to hear that our communication was clear, your order was delivered as promised, and everything arrived within the expected timeframe. Providing a reliable service and keeping customers informed throughout the process is very important to us, so your feedback means a great deal.
We truly appreciate your support and hope to welcome you back again soon.
Best regards,
Daniel Pither
Customer Service Manager
Great product
Great product, delivery on Time,sales team very good.1 thing anoid me was,no one answering the phone.
5 de agosto de 2026
Respuesta de London Stone
Hi Perry,
Thank you for your feedback and 5-star review.
We’re really pleased to hear you were happy with the product, delivery and service from our sales team.
I’m sorry, however, that you had difficulty getting through to us on the phone. Our showrooms can get very busy with customers visiting in person, which can unfortunately make it difficult for the team to answer every call immediately. We do appreciate how frustrating this can be and thank you for your understanding.
We really appreciate your feedback and hope to speak with you again soon.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Jennie has been amazing
Jennie has been amazing. Helping choosing and ordering the right slabs for our job. Thank you
3 de agosto de 2026
Respuesta de London Stone
Hi Laura
Thank you for your feedback and 5-star review.
We are very happy to hear about the support and service you have received from Jennie - your feedback and thanks will be passed onto her , it is always greatly appreciated to hear such glowing praise from our customers.
Thank you again for choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
South London Showwroom : Top drawer
From the moment we met Craig at the South London showroom, we knew London Stone was the right supplier for us. Two jobs and three orders later, all delivered complete and on time to a tight schedule, we had brilliant service from Alin and Dan when placing orders.
20 de agosto de 2026
Opinión espontánea
Respuesta de London Stone
Hi Nicholas,
Thank you for your excellent review and such glowing feedback on our colleagues Craig, Alin and Myself.
We pride ourselves on the customer service given by our sales team to all our customers and it is always thoroughly appreciated to have that passed back from our customers too.
I will pass on your lovely feedback to both Craig and Alin.
Thank you again for continuing to choose London Stone for your projects and we look forward together with you more in the future.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
All good but lack of stock of what I…
All good but lack of stock of what I needed. Still really good support though
4 de agosto de 2026
Respuesta de London Stone
Hi Daniel,
Thank you for your feedback and nice review.
We’re happy to hear of the support you have received from our sales team. Due to the unfortunate events currently going on in the middle east, it is taking longer for us to receive stock from our suppliers in India and China but we do appreciate your understanding.
We look forward to helping you again soon.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Bought pavers
Bought pavers, delivery of pavers was when you said it would be delivered.
4 de agosto de 2026
Respuesta de London Stone
Hi Jonny,
Thank you for your feedback and 5-star review.
We are happy to here about your order of our pavers and that you were pleased with the efficiency of the delivery of your order.
Thank you again for your order and for choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
I would not buy any major item from…
I would not buy any major item from London Stone. We bought an expensive retractable pergola and when broken at 5 years old they took no responsibility and would not offer any assistance at all. Very disappointing.
18 de agosto de 2026
Opinión espontánea
Respuesta de London Stone
Good morning John,
Thank you for taking the time to leave us your review.
i have been made aware of the situation with your pergola and that you have been in contact with one of our colleagues, they have replied to you with the below response;
"Thank you for getting in touch regarding the mechanical issue with your Deponti pergola.
We've checked our records and can see that the pergola was purchased from London Stone in March 2021.
Unfortunately, London Stone no longer supplies Deponti products and we no longer have an active trading or technical support relationship with Deponti. As a result, we're not able to obtain replacement components or provide technical support or servicing for the system directly.
Given the age of the pergola, it also appears likely that the relevant manufacturer's warranty period will have expired, although this can vary depending on the particular component involved and Deponti would be best placed to confirm this for you.
We would therefore recommend contacting Deponti directly, as they should be able to advise whether replacement parts are still available and whether they can recommend a current Deponti dealer or engineer who may be able to assist with the repair.
Their current UK contact email is Rugby@deponti.com.
We're sorry that we're unable to assist with the repair directly, but we hope Deponti will be able to point you in the right direction and get the issue resolved."
At London Stone, we do pride ourselves on our high level of customer service and we would endeavor to do our upmost for our customers if it is within our powers to do so, the above response illustrates that on this occasion we are unable to to but advice has still been given on the possible next steps to help you.
Kind Regards
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Professional
Really easy process all the way..From ordering to delivery..on point every time.
29 de julio de 2026
Respuesta de London Stone
Hi Nash,
Thank you for your feedback and 5-star review.
We’re really pleased to hear you’ve found the whole process easy and straightforward, from placing your order through to delivery. It’s great to know we’re consistently delivering the service you expect.
We look forward to helping you again soon.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Amazing service as always
Amazing service as always. Really helpful staff and fast delivery
29 de julio de 2026
Respuesta de London Stone
Hi Thomas,
Thank you for your feedback and 5-star review.
We really appreciate you comments on the helpfulness of our staff and our fast delivery service. It’s great to hear that you continue to receive the level of service you expect from us.
We look forward to helping you again soon.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Fantastic experience with Joe at London Stone…
I can't recommend Joe at London Stone highly enough. The level of service he provides is second to none. He always looks after our account, responds quickly, and goes above and beyond to make sure everything runs smoothly. His knowledge, professionalism, and attention to detail make a real difference to our business.
As Zak from Fairhaven Construction, I just want to say a huge thank you. It's a pleasure dealing with someone so reliable and committed to great customer service. Credit where it's due Joe is an absolute asset to London Stone. Highly recommended!
13 de agosto de 2026
Opinión espontánea
Respuesta de London Stone
Hi Zak,
Thank you for your excellent review and such glowing feedback on our colleague Joe.
We pride ourselves on the customer service given by our sales team to all our customers and it is lovely to have that passed back from our customers too.
I will pass on your thanks to Joe myself.
Thank you again for continuing to choose London Stone for your projects and we look forward together with you more in the future.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Excellent all round
Excellent communication, very easy process and I collected from Langley, their distribution centre, which was also easy together with very courteous staff. Lovely pavers too!!
12 de agosto de 2026
Opinión espontánea
Respuesta de London Stone
Hi Charles,
Thank you for your lovely review and great feedback.
We are very happy to hear that you were pleased with communication from us and the ease with the collection process.
i will pass on your feedback to the trade counter team too.
Thank you again for your order and for choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Friendly
Friendly, informative and supportive from start to finish. Very happy with service and products received.
27 de julio de 2026
Respuesta de London Stone
Hi Jack,
Thank you for your excellent review and glowing feedback.
We are very happy to hear that you were pleased with both the product and the level of service you received from us in all aspects.
Thank you again for your order and for choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Respuesta de London Stone
Hi Jo,
Thank you for your lovely review.
We're delighted to hear that you were pleased with both the product and the level of service you received.
Thank you again for your order and again for choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Always 5* for customer service
Always 5* for customer service, product quality and for on time delivery! Thank you once again, Team London Stone!
27 de julio de 2026
Respuesta de London Stone
Dear Pete,
Thank you for your wonderful 5-star review and continued support! We’re delighted to hear that you’re consistently pleased with our customer service, product quality, and timely delivery. Your kind words mean a great deal to the entire London Stone team.
We look forward to serving you again soon!
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Excellent customer service
Great phone service; allowing me to collect a single slab (& choose my preferred slab). Highly recommended!
10 de julio de 2026
Opinión espontánea
Respuesta de London Stone
Hi Jessica,
Thank you for your lovely review.
We're are very pleased to hear how you found it dealing with us over the phone and how accommodating our trade counter team were with the piece you needed.
Thank you again for your order and choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
First class after sales service
I had an excellent product (massive 120cm by 120cm tiles) at a good price, and when there was a damaged tile (assume during delivery process) there was absolutely no quibbling, they asked to see a photo, and within an hour of my initial enquiry were shipping replacements FOC. Very efficient and I will definately be using them again!
6 de agosto de 2026
Opinión espontánea
Respuesta de London Stone
Hi Chris,
Thank you for your excellent review.
We're delighted to hear that you were pleased with both the product and the high level of customer service you received with getting the issue with your order sorted in a quick and timely manner
Thank you again for your order and choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
A very professional company
Very helpful when we visited the showroom, advising us what product would best suit our needs. Flexible when we changed our minds re delivery/collection.
A very professional company and we are delighted with our tiles.
17 de julio de 2026
Respuesta de London Stone
Hi Diana,
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that you were pleased with our service and that your delighted with your choice in tiles. We always aim to be flexible and accommodating where possible to help our customers with arranging deliveries.
Thank you very much again for choosing us and our products.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.