I bought the NFl key holder, its advertising as though the display is raised but its a flat printed copy and the image doesn't look exactly like the picture I presented. And no response from customer... Ver más
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Consulta las opiniones de los clientes
the company helped me with getting my order. i was having problems with it, they gave helpful answers. communication was good and kept me informed as to the delivery. i do like them(keychains) the on... Ver más
I found that the products were a complete misrepresentation of the pictures you see on the website. They shipped in a timely manner which was nice but the price and and the description and representat... Ver más
I received a damaged whiskey glass on my initial order. I contacted Loomcustom and they responded very quickly and replaced the glass. They treated me very professionally and I will order from them ag... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
At Loomcustom, we believe the most meaningful products tell a personal story. A name, a favorite photo, or a design inspired by something you love can turn an everyday item into something that feels truly yours. We offer personalized gifts, clothing, accessories, and home décor for people who want to celebrate their individuality and their connections with others. Our collections bring together interests such as sports, pets, hobbies, family, and seasonal celebrations, giving customers different ways to express what matters to them. Depending on the product, personalization options may include names, photos, numbers, colors, or other design details. Whether you are choosing a keepsake for someone special, refreshing your space, or treating yourself, these details help make your selection more personal. Our approach combines playful design with a focus on the person behind each order. We want our products to feel at home in everyday life while carrying a little extra meaning—whether that is a reminder of a beloved pet, a shared interest, or a memorable occasion. From birthdays and anniversaries to Christmas and everyday surprises, Loomcustom helps you find something that reflects the recipient’s personality. Explore our collections at Loomcustom.com, discover the available customization options, and create a piece inspired by your own story.
Información de contacto
Estados Unidos
- +15053020803
- support@loomcustom.com
- loomcustom.com
2,5
Malo
36 opiniones
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I received a damaged whiskey glass on…
I received a damaged whiskey glass on my initial order. I contacted Loomcustom and they responded very quickly and replaced the glass. They treated me very professionally and I will order from them again. It would have been nice if a complimentary gift was thrown in with the glass (wink wink).
30 de septiembre de 2026
Opinión espontánea
Respuesta de Loomcustom
Hi Carlos, thank you so much for your fantastic 5-star review! We are delighted to hear that our support team resolved the issue with your whiskey glass quickly and professionally. We truly appreciate your kind words and your support. We look forward to serving you again soon, and we'll definitely keep your little hint in mind for your next order!
I really want to give a ZERO star!
Reading your response and still in disbelief with your response. We have had several back and forth emails. Yes, I stated "make hair a lot shorter" and as explained in my email to you, that was perfect and just about the only thing done right. The figurine does not look like image. Period. You are trying to justify by blaming production, 3D imaging etc.... Again, the problem was never the hair. It is the actual face of someone else! All this back and forth and the right thing to do is to produce a new figurine. That's customer service, especially since your product is so over priced!
I really want to give a ZERO star!
Ordered spiderman 3D image with personalized figurine. Everything was great, except image I received was NOT image I submitted. After several emails they said I approved image and were not willing to remake figurine. What I approved was not what was received. I even sent them a side by side of my picture vs. what was received. It clearly does not look like picture I submitted. So now I am stuck with someone else's face. Also very expensive!!!!
I have ordered custom designs from other companies and have never been disappointed. What is so hard about duplicating a photo???!
4 de octubre de 2026
Opinión espontánea
Respuesta de Loomcustom
Hello Vernice, thank you for sharing your feedback. We would like to clarify that we carefully processed your order based on your specific design notes and reference photo provided. Specifically, your order included the instruction to 'please make hair a lot shorter', and our production team followed your exact custom request. We always strive to match customer preferences precisely, and our support team is always available to review any details with you
Forced to give one star just to leave a…
Forced to give one star just to leave a review. I ordered three items expecting the amazing 3D figures shown in the pictures. Product was very expensive but was willing to pay for the 3D Figures. It looked amazing in the preview. What arrived was a joke - just flat plastic pieces that make a small 4x4 box, and they are about fourth of the size they should be. The product images are completely deceptive.
8 de octubre de 2026
Opinión espontánea
Respuesta de Loomcustom
Hello Sue, thank you for sharing your feedback. We are truly sorry to hear that you are disappointed with your purchase. However, we would like to clarify that all product details, dimensions, size options, and structural specifications—including the custom acrylic panels designed to be assembled into a 3D display box—are clearly and transparently published on our website for customers to review before placing an order. We always strive to provide accurate information and high-quality custom items, and we encourage customers to reach out to our support team if they have any questions
I am so disappointed
I am so disappointed. I thought I was purchasing a 3D figure in a personalized box of Spider-Man. I received these plastic pieces to assemble that are cheap. I’m sad I paid over $70 for something that is useless. Do not order from this site.
7 de octubre de 2026
Opinión espontánea
Respuesta de Loomcustom
"Hello, we are truly sorry to hear that you are disappointed with your purchase. However, we would like to clarify that all product details, dimensions, materials, and structural specifications—including the acrylic panels designed to be assembled into a 3D display box—are clearly and transparently published in the product description on our website for customers to review before placing an order. We always strive to provide accurate information and high-quality custom items, and we encourage customers to reach out to our support team if they have any questions
Total scam company
Total scam company. Images on site are not what they mail you. They don't send you a proof of item as stated. You do not get correct personalization and you do NOT get your face on items. They refuse to correct and will not issue refunds. Worst company and scammers ever. AVOID!!
5 de octubre de 2026
Opinión espontánea
Respuesta de Loomcustom
Hello Jay, thank you for sharing your feedback. We would like to clarify that your order was missing the necessary personalization details required for production. Our team made multiple attempts to contact you over several days to request this information, but we did not receive any response. To ensure your order was not significantly delayed past the shipping deadline, we had to proceed by manufacturing a default version. We always strive to communicate promptly and encourage customers to check their messages so we can customize items accurately.
I was very disappointed in this company…
I was very disappointed in this company I order the the football locker room and the picture they show is a figure that is an actual size of an action figure. It is not I even order the larger size hoping it would be big and of coarse it’s a size of a pen but it’s made of plastic so you don’t get the look like it’s an actual figure. Then they offer you a gift box 6.99 thinking it’s the box that holds the figure in. It’s not it’s just a box to ship your items in. However I did file a dispute through PayPal for false advertising. I only wish I could add pictures so the people no that it’s a scam.
28 de septiembre de 2026
Opinión espontánea
Respuesta de Loomcustom
Hello, we are truly sorry to hear that you are disappointed with your purchase. However, we would like to clarify that all product details, dimensions, materials, and structural specifications are clearly and transparently published in the product description on our website for customers to review before placing an order. We always strive to provide accurate information and high-quality custom items, and we are handling your case through our proper support channels to find a resolution
keychains
so i had trouble at first. i reached out to the company and they responded back right away and helped me with it. i was not sure if this was a trust worthy company. i ordered the keychains. i think they turned out really good. my order came early.
21 de septiembre de 2026
Opinión espontánea
Respuesta de Loomcustom
Hi Rob, thank you so much for your wonderful 5-star review! We are thrilled to hear that you love your custom keychains and that they arrived early. It was a pleasure assisting you, and we truly appreciate your trust in us. We look forward to creating more great items for you in the future!
I got suckered and ordered this for my…
I got suckered and ordered this for my husband. What seemed like a very cool gift. I ordered on August 6th, they were very quick to take my money. I still don’t have my item. They sent pictures that the item was delivered on August 21,2026 at 1:20am. I do not have the item. This is also after they lost the first shipment. After 10 plus emails they keep giving me the runaround. I am now on hold with my bank. What a crock!! Stay away and do not order!!
6 de agosto de 2026
Opinión espontánea
Respuesta de Loomcustom
Hello Erin, thank you for sharing your feedback. We are truly sorry for any frustration you experienced regarding the delivery of your order. We would like to clarify that all of our shipments are handled through trusted, reputable third-party courier services. According to the official tracking records and delivery confirmation provided by the carrier, your package was successfully delivered to your location, complete with a photographic Proof of Delivery (POD). We always strive to ensure our customers receive their items, and our support team is always available to investigate courier issues. Please feel free to reach out to us directly if you need further assistance with your tracking details
DO NOT PURCHASE PERSONALIZED ITEMS FROM…
DO NOT PURCHASE PERSONALIZED ITEMS FROM THIS COMPANY. I ORDER A GIFT FOR MY HUSBAND. THE ONLINE AD WAS NOT CLEAR ABOUT THE SIZE OF THE ITEM, OR THE FACT THAT I HAD TO ASSEMBLE THE PRODUCT MYSELF. IT WAS SMALLER THAN I THIUGHT IT WOULD BE AND VERY EXPENSIVE. JUST DON'T DO IT!
10 de septiembre de 2026
Opinión espontánea
Respuesta de Loomcustom
Hello Terri, thank you for sharing your feedback. We are truly sorry to hear that you are disappointed with your purchase. However, we would like to clarify that all product details, including precise dimensions and size options, are clearly and transparently displayed for customers to select and review on our product pages before ordering. Additionally, the structural specifications regarding the assembly of the custom pieces into a display box are also outlined in the product details. We always strive to provide clear information and high-quality custom items
PLOT TWIST
Do NOT purchase from this company.. .as many have said in previous reviews... the "display" box is nothing short of a flat box that held the pieces of the figure together. I will admit that the resemblance to my son was very realistic, everything else is twisted truth and exaggeration. The package arrived with NO instructions and packaged in the "gift box". When i told them no instructions were included (for that astronomical price, they immediately sent me a picture diagram...thats it, a picture diagram. They also explained that the box is for display AFTER assembled....not a box to store the finished product in...THEY described...a DisplayBox...bull crap....its a $6.00 box to hold the unassembled product in..period. Their products look amazing in print, but the actual product AND the customer service sucks. Spend your $$ elsewhere, you'll thank us All in the morning!!!!
2 de septiembre de 2026
Opinión espontánea
Respuesta de Loomcustom
Hello Brenda, thank you for sharing your feedback. We are glad to hear that the likeness of your son turned out very realistic, but we are sorry to hear about your frustration regarding the product structure. We would like to clarify that all details, materials, and structural specifications—including how the acrylic pieces assemble into a 3D display box—are clearly and transparently published in the Product Detail section on our website for customers to review before ordering. We always strive to improve our products and support, and we appreciate you bringing this to our attention
They are a scam
They are a scam. Do not purchase anything custom from them. It looks nothing like what they advertise
4 de agosto de 2026
Opinión espontánea
Respuesta de Loomcustom
Hello, we are truly sorry to hear that you are unhappy with your purchase. However, we would like to clarify that our products are authentic and not misleading. All product details, dimensions, materials, and structural specifications are clearly and transparently published in the Product Detail section on our website for every customer to review before ordering. We always strive to craft high-quality custom items and encourage customers to reach out to our support team if they have any questions
I purchased a custom pillow
I purchased a custom pillow. Waited weeks for it. When it came was wrong team wasnt custom. Reached out and was told no exchange or refund. But we will give you a 30% coupon. Was told they emailed me and text me about custom info not saving. They had my number but didnt call or reached out. They jusy send out basic pillow
24 de julio de 2026
Opinión espontánea
Respuesta de Loomcustom
Hello Tom, thank you for sharing your feedback. We would like to clarify that your order was missing the necessary personalization details required for production. Our team reached out to you via both email and phone multiple times over the course of a week to request this information. As we did not receive any response and to ensure your order was not delayed significantly past the shipping deadline, we had to proceed with a default version. We always strive to communicate promptly, and we encourage customers to check their emails or messages so we can customize items accurately. Please feel free to reach out to our support team directly if you'd like to resolve this further
Garbage
Garbage! AI fake advertising. It’s an 80 dollar two dimensional piece of plastic. Looks nothing like the add on Facebook!
26 de julio de 2026
Opinión espontánea
Respuesta de Loomcustom
Hello, we are truly sorry to hear that you are unhappy with your purchase. However, we would like to clarify that our products are authentic and not misleading. All details, dimensions, materials, and mockups showing the exact structure of our custom products are clearly and transparently published on our website for customers to review before ordering. We always strive to craft high-quality custom items and encourage customers to reach out to our support team if they have any questions regarding the product specifications
Very diasppointing
Very diasppointing, Im expecting to receive a a sport figure type of toy but instead its a printed on a cut out board. For $60 its ridiculous
22 de julio de 2026
Opinión espontánea
Respuesta de Loomcustom
Hello, we are truly sorry to hear that you are disappointed with your purchase. However, we would like to clarify that all details, dimensions, materials, and mockups showing the exact structure of our custom products are clearly and transparently published on our website for customers to review before ordering. We always strive to craft high-quality custom items and encourage customers to reach out to our support team if they have any questions regarding the product specifications
This company is scammy
This company is scammy, objects in picture are misleading! It juts arrived and I thought it was going to look like a pop but instead it’s just a 3 D print up and this wasn’t cheap! Very disappointing how you can’t trust companies to deliver what they advertise.
9 de julio de 2026
Opinión espontánea
Respuesta de Loomcustom
Hello, we are truly sorry to hear that you are disappointed with your purchase. However, we would like to clarify that our products are not misleading. All details, specifications, and mockups showing the actual product structure (custom acrylic panels designed to be assembled into a display box) are clearly and transparently published on our website for every customer to review before purchasing. We always strive to provide high-quality custom items and encourage customers to reach out to our support team so we can assist with any concerns
Product looks nothing like in the…
Product looks nothing like in the mockup. Quality is terrible and customer service was rude. Be ready for a disappointing late shipment with subpar product.
28 de abril de 2026
Opinión espontánea
Respuesta de Loomcustom
Hi Becky,
We’re truly sorry to hear that you were disappointed with your order and experience. We always strive to provide the best possible service and product quality to every customer.
We would like to kindly clarify that all product details, including materials, sizing, product type, and preview/mockup information, are clearly listed on the product page before purchase. Since our items are personalized and handmade, slight variations from the digital mockup can sometimes occur during production.
We also sincerely apologize for the shipping delay. Due to an unusually high volume of personalized orders during the busy season, some orders experienced longer processing and tracking update times than expected.
Your feedback is very important to us, and we are continuously working to improve both our products and customer experience. If there is anything specific we can still help you with, please feel free to contact our support team directly at support@loomcustom.com — we would truly appreciate the opportunity to make things right.
Best regards,
LoomCustom Support Team
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