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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

This is a fraud. We ordered a doll and we received a completely different one, lower quality e and different dimensions. We contacted the customer service, asking for a replacement or refound. They... Ver más

Valorada con 1 estrellas sobre 5

Useless site hardly ever reply's to messages also uses to a stupid bot which is not good for customer service when looking to order or sell very expensive dolls or just need help or advice. Messaged t... Ver más

Valorada con 1 estrellas sobre 5

I spent over £1500 over 4 months ago on a doll and have yet to receive it and every form of communication I try is blocked. The automated bot on the website just says that it'll get someone else to ge... Ver más

Valorada con 4 estrellas sobre 5

Zunächst hatte ich ausschließlich Websites deutscher Verkäufer besucht. Aber keiner konnte mich überzeugen. Bei Lovedoll UK wurde ich schließlich fündig und bin sehr zufrieden. Das Preis-Leistungs-Ver... Ver más

Información sobre la empresa

  1. Tienda de juguetes eróticos

Escrito por la empresa

UKs leading retailer of love dolls.


Información de contacto

1,5

Muy malo

TrustScore: 1.5 sobre 5

396 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,5

Todas las opiniones

(396)

1 opinión en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

zero response

tried contacting a few times no response, it's been well over a month.
asked for tracking number or a ETA no response.
about a day after i order i got a email asking how i like the product .... don't know yet lol

28 de noviembre de 2021
Opinión espontánea
Valorada con 2 estrellas sobre 5

I had a lady from Love doll a long time…

I had a lady from Love doll a long time ago. the order was for a silicone girl. that time i had good updates and communication. i ordered a a new one recently, the updates were quick, i knew what was going on with my girl, i had great communication with Graham through Facebook messenger if i had a question Graham was there to guide me through my problems. this time i ordered a TPE girl, just over 5"2in tall she's great i love her(not romantically) the quality. this timeno answers from Graham or anyone else for that matter. the delivery service the firs time quick this time e not so quick UPS. anyway i have my baby now and she's awesome.

3 de noviembre de 2021
Opinión espontánea
Logotipo de Lovedoll UK

Respuesta de Lovedoll UK

thank you for the feedback

it looks like we received 21 emails from you regarding this order, many of which were the same wording and were classed as duplicates. As such we replied to 5 of them and note you responded back to some of those. Please check your spam/junk folder in case some of them went there and you felt we weren't fully responding.

I believe your doll was held for a while by customs and inspected prior to release. This is a pretty rare occurrence but can be a bit frustrating when it does happen, so I think we could work harder to provide extra communication during such an event.

thank you for bringing this to my attention

Valorada con 1 estrellas sobre 5

Customer service none existent THEIVES

Asked a question 5 times in chat and never got a reply beyond 'hello,' this over 24 hours.

Emailed too and still waiting for a response.

"Jane is typing" ... Err no she ####ing is not.

Took my money to list a doll for sale and then no further contact and it still hasnt appeared on the site.

They charge you £30 for listing a doll, then they surprise you with a 20% charge on the final price too. Not good.

Some months later and after accepting over a dozen offers still no sale on my doll, there is something wrong with the site or the process it seems, they do not appear to be sending out the codes when the deal is finalised.

After many months my doll finally sold and now its been a month since I sent it to its new owner and I still haven't been paid. This is one mess after another, stay away.

Now they are ignoring my emails, I think I have been robbed! I have given them a week and then I am contacting trading standards.

edit:
Ignore their reply, they are omitting and weaselling.

Also for the record and your consideration:
Selling used dolls online is actually illegal, for biological sanity concerns. This company should be halted, but trading standards allows it to persist and ignores complaints. YOU HAVE BEEN WARNED.

As for those who are buying, a doll in its current state, even when expensive, is nothing like a real woman and even if you use it for 1 minute with a condom, you cannot get your money back.. DO NOT BE A VICTIM who is then embarrassed to complain.

If you are a sexual deviant who has too much testosterone, you may find it useful, but generally, people find it only effective as a hobby of collecting or an absolute last resort.

With regards to the child dolls you can get if you search, if it keeps those perverts off the streets, then great. (yes, I like to know things, I am not ashamed)

If you absolutely must get one of these, try a small fleshlight, they are actually more pleasurable to me because they are not cumbersome along with being lifeless... there's no weight like a dead weight.

28 de octubre de 2021
Opinión espontánea
Logotipo de Lovedoll UK

Respuesta de Lovedoll UK

thanks a lot for the feedback, it's really helpful

our chat is automated so I'm not sure what the problem is there. I will look into this though

we've received one email from you dated 28/10/2021 7:08pm, this was responded to 29/10/2021 10:09 - please check your spam/junk folder

your doll has now been listed, it looks like it took 7 days to do this. I appreciate this may have been a little longer than you were hoping and we'll work harder to reduce this time in future

Valorada con 4 estrellas sobre 5

Updated Review.

Updated review - I had trouble receiving the money that was owed to me for selling a used doll but this has now been paid. It is a shame that it took a poor review on here to garner any action, but be that as it may I have now received the money I was owed about a week late. Thank you.

18 de octubre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Horrendous for the price I payed to…

Horrendous for the price I payed to small and uncomfortable

22 de septiembre de 2021
Logotipo de Lovedoll UK

Respuesta de Lovedoll UK

this appears to have been a blowup doll for £31

This would be considered a really low entry price point so I don't think that you'd expect a high level of realism. That said, if you'd be kind enough to give me more detail (ideally by email) I'd love to work with you to try and get you what you want

Valorada con 5 estrellas sobre 5

Change of Heart

I would like to update my negative review based on the customer service I then received. While it's a shame I had to write a negative review in order to be seen I understand errors in systems can cause things to get lost. I was owed money from Lovedoll which didn't come through but upon seeing the review Lovedoll dealt with it promptly and with great apology. The previous service I have received from them was positive and I don't want to detract from that. Thank you for sorting this.

2 de septiembre de 2021
Opinión espontánea
Logotipo de Lovedoll UK

Respuesta de Lovedoll UK

thank you for your review Beth

I will investigate this and respond to you shortly

-------------

First, I have manually made payment to you for the sale of your doll, please check your PayPal account.

Second, I have looked into this matter and found a couple of issues.

One, our used doll sales are a relatively new feature and our automated system failed to make the payout on this occasion. We are working to correct this now.

Second, our system automatically marks certain email addresses as spam. Occasionally it gets this wrong. Again, we are working to improve this as well as thinking of a backup contact method.

I'm sad because I know we've sold you a doll and many other things in the past and this is not the experience we're hoping to end your journey with us. We'll work harder to improve in future.

Valorada con 5 estrellas sobre 5

Nice surprise

Arrived earlier than I expected, delighted with the way it looks, although it will take some time to fully appreciate the quality. The only thing I would note is the box in which it was shipped. It could do with heavier cardboard and proper sealing tape instead of sellotape and thin cardboard that got torn in a few places on it's long travels. But luckily arrived unharmed and safe. Already thinking about another doll...

19 de junio de 2021
Valorada con 5 estrellas sobre 5

V good service / happy

only 3 days after construction less than 2 weeks total from order to delivered arrived with the exterior of the box badly damaged so i was worried about the doll, but it was packaged so well it arrived perfectly fine. very good site will probs order again in the future lol

19 de junio de 2021
Valorada con 5 estrellas sobre 5

Does exactly what it says on the tin

Does exactly what it says on the tin. Efficient, on time trouble free and got exactly what I paid for. If you have been procrastinating on whether or not to buy - I strongly urge you to do it right away. Lucy is ab fab and I have really enjoyed my time with her thus far. I believe it is as near to the real thing as it is possible to get and at my age now (75) finding a sexy young partner is a big task with little chance of success.
The only difficulty I had was with the weight. Be warned, TPE dolls are heavy, and I had to work out a bit to get her upstairs but once in position, you couldn't ask for better

9 de junio de 2021
Valorada con 5 estrellas sobre 5

Questions answered promptly

Jane, (the person, not the 'bot) at Lovedoll UK has been exceptionally helpful by answering all my pre- and post-order e-mailed questions promptly. I did ask a couple of slightly tricky questions that she could not answer immediately, but she offered to find out. (I would give her 6 stars)
The company also kept me well informed by e-mail about the progress of my order.
I do, however, have to include a note of caution with regard to the weight and, to a lesser extent, other measurements given on the Lovedoll UK website. (If Jane had not been so exceptionally helpful, this issue would have reduced my review to 4 stars.)
I eventually reduced my selection to a choice between two dolls. The descriptions of each included a combination of head and body. The weight quoted on the website for one of these combinations is 29.8kg. In the absence of a quoted tolerance I would expect the actual weight of this combination to be between 29.75kg and 29.85kg.
The weight of the second combination is quoted as 28kg, which I would similarly expect to actually weigh between 27.5. and 28.5kg.
As weight is an issue for me I chose the second. When my doll arrived I was rather surprised to find that she actually weighs about 35kg.

9 de junio de 2021
Valorada con 2 estrellas sobre 5

This used to be a very good company

This used to be a very good company , but now it is impossible to speak or contact a human , their address in Peterborough does not exist

31 de mayo de 2021
Opinión espontánea
Logotipo de Lovedoll UK

Respuesta de Lovedoll UK

I'm surprised by your review. From our records, we have had 3 email interactions with you in the last month. You have made another query this morning that will be answered shortly. We no longer have showrooms or public access buildings, as this proved not to be the most suitable method of running this type of business. I know you were also disappointed at not being able to have lengthy telephone conversations but this also proved to not be a viable way of running this type of business.

Valorada con 3 estrellas sobre 5

Communication Issues

The communication from lovedoll.uk isn't the best. Same with the courier, there was no notice given as to the day or time of delivery. Even downloading the app didn't help locate the delivery. Having said that, the quality of the doll is quite good. Just the communication let it down.

8 de mayo de 2021
Logotipo de Lovedoll UK

Respuesta de Lovedoll UK

thank you for your feedback, we're constantly working to improve things and will take this on board. I believe the pandemic has had quite an impact on the reliability of couriers but that said, they're still doing a pretty good considering.

Valorada con 1 estrellas sobre 5

Didn't pay customs / import fees, refusing to communicate

I'm really sorry to leave a negative review, but I have no other options left.

My doll was delivered to my (european) country via Fedex. Although the company clearly declared they would cover customs and import fees, they didn't. I had to complete customs clearance myself and paid the fees (roughly 600 EUR). I received no assistance from the company during customs clearance.

I submitted the customs paperwork, hoping they will reimburse me. Only after several reminders they responded to me that it's a "huge financial loss" for them if they reimburse me directly, since it's no longer tax deductible. Well.. it's not my fault, really. I notified them about the upcoming delivery and requested assistance, but never received a response. So I cleared the customs myself. What else should I do, if there are no responses to my emails?

Now, 2 more weeks passed since the last time I heard from them. I pretty much accepted the fact they will never respond to me. I was a loyal customer, this was my 4th purchase and the last one, obviously. Instead of being honest, they ghosted me like a bad date. I'm ok with losing 600 EUR, but lack of communication is terrible. Come on guys.. really? This is how you treat loyal customers?

5 de abril de 2021
Logotipo de Lovedoll UK

Respuesta de Lovedoll UK

unfortunately, when a customer pays the duties themselves this is a direct financial loss to us. Whereas, when we pay, we can reclaim some of the money. I appreciate that sometimes it may appear faster to do it yourself but we cannot be forced to change the way we do business, even for loyal customers. I'm sad that this appears to be the end of our relationship.

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