LoveSilver Opiniones 

161
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ordered a signature necklace at fairly short notice, and as it was a more bespoke item I wasn’t sure whether it could be done in time. The staff were incredibly helpful, understood exactly what I... Ver más

Valorada con 5 estrellas sobre 5

I was looking to buy 4 silver heart lockets & Love Silver had the exact lockets I’d hoped for. I ordered on line & the service was quick & easy. I received an email from Love Silver to see if I w... Ver más

Valorada con 5 estrellas sobre 5

The people at LoveSilver go above and beyond with their customer service!!! The St Christopher pendant was exactly what I was after & fits perfectly on my chain. Delivery was quick so I would highly... Ver más

Valorada con 1 estrellas sobre 5

Really wish I'd read the trust pilot reviews before purchasing my wife's birthday present. Bought a Sterling Silver Heart Disc Personalised Necklace with "silver upgrade", not cheap at all. Ex... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Joyería
  2. Diseñador de joyas
  3. Fabricante de joyas
  4. Grabador de joyería
  5. Joyería personalizada
  6. Joyero

Información proporcionada por diversas fuentes externas

LoveSilver.com are manufacturers of fine personalised jewellery such as pendants, name necklaces, dog tags and bracelets, as well as making bespoke items.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

161 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 33% de las opiniones negativas

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4,4

Todas las opiniones

(161)

32 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

5* Customer Service

Not only did I receive very good advice prior to submitting my order but the delivery was prompt and the item was as usual ( I had ordered before from this company) of very good quality and well priced! However some bad luck prevailed and I cannot highly praise enough the excellent and understanding service I received from LoveSilver!! THANK YOU!

5 de agosto de 2025
Opinión espontánea
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Respuesta de LoveSilver

Hi, thank you so much for sharing such a lovely, postive review about our product and service, and it was an absolute pleasure assiting you. Thank you again for your repeat business - means a lot :)

Valorada con 5 estrellas sobre 5

Absolutely amazing product and customer service

I changed my mind about the engraving I had submitted so my fault...they contacted me to agree to alter but the original had already gone through....they sent the original with a fully paid return and the final bracelet which was beautiful...no qualms at all ....both'arrived before expected...excellent customer service..thank u x

26 de julio de 2025
Opinión espontánea
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Respuesta de LoveSilver

Hi, thank you for leaving such a postivie 5 star review for our product and service, it was a pleasure to help you :) With kind regards, Emma, Customer Services Manager

Valorada con 5 estrellas sobre 5

Excellence at all points of service

Thank you so much for your excellent service.
I have been so pleased by all my dealings with you over the years. This request was completed so quickly and professionally. You have always exceeded my highest expectations

23 de julio de 2025
Opinión espontánea
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Respuesta de LoveSilver

Hi, thank you so much for leaving such a wonderful review and it was a pleasure assiting you! Thank you again :)

Valorada con 5 estrellas sobre 5

Superior quality

I ordered this for my son and thought it was such high quality, that i bought one for my daughter and loved that one even more. They are very weighty and look stunning and expensive. The customer service was amazing as I needed to swap a chain for a different length. They were quick, professional and helpful. I will be definitely be ordering again!

5 de junio de 2025
Opinión espontánea
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Respuesta de LoveSilver

Thank you so much for your fantastic 5-star review! We are so pleased to hear that you were happy with our services and products and it was a pleasure to help you.

We look forward to helping you again in the future.With kind regards, Emma, Customer Services Manager

Valorada con 5 estrellas sobre 5

This is an exceptional company to deal…

This is an exceptional company to deal with, not only do they have beautiful, mud range price silver items but they have exceptional customer service. They also are very fast to not only respond to orders (delivered next day) they are also super quick to respond and solve any issues. Fantastic company, if i could have given them 100 stars, i would have 😊

6 de junio de 2025
Opinión espontánea
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Respuesta de LoveSilver

Hi, thank you so much for taking the time to leave such a glowing review - it is greatly appreciated :)

Valorada con 1 estrellas sobre 5

Poor quality item for the high price ticket

My mum has spent £80 on a personalised necklace for my 40th and she is so disappointed by the quality.

It’s thin, has rough edges and is a £30 item maximum not £80

I know we won’t be able to return it due to it being personalised so just reviewing in case others waste this kind of money on it

5 de junio de 2025
Opinión espontánea
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Respuesta de LoveSilver

Hello, we are sorry to hear that there is an issue, if you would like to contact our customer services info@lovesilver.com who will be able to assist you further.

Valorada con 5 estrellas sobre 5

I was given a necklace for my birthday…

I was given a necklace for my birthday which was bought originally via eBay from a relative. It was the wrong length for me so I contacted the seller and was sent the right length necklace for free. The other is now on its return back. Big thanks to Ben for sorting this out for me 😊 would recommend and buy from in future.

26 de mayo de 2025
Opinión espontánea
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Respuesta de LoveSilver

Hi, thank you so much for leaving such a glowing review - it was a pleasure to help you :) thanks again graeatly appreciated :)

Valorada con 1 estrellas sobre 5

Poor quality

Was so excited to receive my custom necklace. At the beginning, it looked so beautiful but within less than just over two weeks of wear (not to bed, in the shower or every single day) it had completely snapped in half. I then thought it to have possibly been a faulty one so I bought a second, which I must admit did last significantly longer, but did the exact same thing. Unfortunately, I wasted over £100 on two very poor quality necklaces and was refused a refund or replacement despite the poor quality. Don't buy.

1 de enero de 2025
Opinión espontánea
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Respuesta de LoveSilver

Hello, we are sorry to hear this issue unfortunately from your review we are unable to check the correspondence, so that I can assist further, could you please email info@lovesilver with photos and your order number. Many thanks we look forward to hearing back from you.

With kind regards
Emma
Customer Services Manager

Valorada con 5 estrellas sobre 5

Beautiful & precious items ♥️

What can I say?
I had a customised pendant made from this company…
I was absolutely blown away when it arrived!
It means the absolute world to me.
The gold is beautiful & a shiny color, marked & authentic!!
& the writing has been done absolutely beautifully.
It is my FAVOURITE piece of jewellery I own this pendant & it goes PERFECTLY with my chain :)
Amazing customer service & brilliant communication.
This item marks my new life with the names of those who helped me get to where I am!! So it is so special & for me to have it made to perfect is unreal. It brought me to tears!!
Fast postage & great items!!
Thanks so so much guys. Will definitely be ordering more & recommending you to all my friends & family!!
I wish I could add photos but sadly I can’t! It is stunning & all over my Facebook page !! As I’m showing it to the world :)

8 de mayo de 2025
Opinión espontánea
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Respuesta de LoveSilver

Thank you so much for your wonderful review! We are thrilled to hear that you are pleased with our product and service. We truly appreciate your feedback!

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, I initially ordered the wrong size, prompt reply and couldn't have been more helpful!

2 de mayo de 2025
Opinión espontánea
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Respuesta de LoveSilver

Hi, thank you so much for your postive review, and it was a pleasure to help you and thank you again for your order :)

Valorada con 1 estrellas sobre 5

Faulty Product, Disrespectful Service: Avoid!

I purchased the Sterling Silver Two Disc Engraved Medical Alert Necklace with the Star of Life for my daughter, opting for an upgrade to 960 Argentium Silver at an additional cost, bringing the total to over £70. Within just two days of wear, the Star of Life component fell off, leaving the necklace defective and completely unfit for its intended purpose.
When I contacted Love Silver to report this issue, providing photographic evidence and requesting a return for what is clearly a faulty item, their response was nothing short of appalling. Rather than take accountability, they accused me of using force on the necklace and claimed that, because it is a personalised item, they would need to inspect it. Furthermore, they refused to cover the insured return postage costs, placing the burden entirely on me, the customer!
Under UK consumer law, a product that fails within such a short timeframe is unequivocally faulty, entitling the purchaser to a full refund. Love Silver’s refusal to uphold their legal obligations and their attempt to impose unnecessary hurdles demonstrates a complete disregard for both their customers and the law. This experience has left me with no confidence in their business practices or customer service standards. I will not waste my time or money returning an item that should never have failed in the first place. Instead, I am sharing my experience publicly to warn others about this company’s behaviour and lack of accountability.
Potential customers should exercise caution before purchasing from Love Silver. Their refusal to honour consumer rights and address product quality issues is alarming and deeply concerning.

15 de abril de 2025
Opinión espontánea
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Respuesta de LoveSilver

Following your review, we would like to express our sincere concern, as we have been adhering to established procedures, and we kindly offered to cover adequate tracked postage so that it could be returned. We kindly requested that the item be returned for a thorough inspection by our Head Jeweller. Regrettably, the initial photographs provided were not sufficiently clear for us to identify any potential defects, which prompted our request for an additional image without the chain.


Please note that we have responded to all your emails in a timely and courteous manner. We are currently awaiting your reply to facilitate further assistance.

To clarify, we have not indicated that a refund would be denied. We simply require the correct information to be sent to us via email.

We look forward to receiving the clear photo as requested in our last email to you.

Kind regards

Valorada con 5 estrellas sobre 5

Karen was amazing.

was a little skeptical after reading a few reviews, however I had a great experience. Karen from their customer service team was amazing- so helpful and attentive. Having brought an engraved ring for my 1 year old god son to keep unsure how the quality of the silver will hold up with tarnishing etc ( but it is hallmarked so I don't see why it wouldn't)
All in all great experience with LoveSilver and would purchase from them again.

17 de marzo de 2025
Opinión espontánea
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Respuesta de LoveSilver

Hi, thank you so much for your lovely, postiive review, and it was a pleasure to help you! :) with warm regards, Karen :)

Valorada con 5 estrellas sobre 5

I ordered a personalised necklace as a…

I ordered a personalised necklace as a present for my sister. The quality is excellent and it was delivered quickly. I will definitely order again.

28 de marzo de 2025
Opinión espontánea
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Respuesta de LoveSilver

Thank you so much for your lovely postiive review - greatly appreciated :)

Valorada con 5 estrellas sobre 5

Lovely bespoke jewelry

Lovely bespoke jewelry, I've ordered a few pieces and all have been perfect. Highly recommend

11 de marzo de 2025
Opinión espontánea
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Respuesta de LoveSilver

Thank you for your lovely review and repeat customs - always here to help :)

Valorada con 5 estrellas sobre 5

Amazing company…

Such an amazing company who went above and beyond. Customer service is excellent.
Necklace is beautiful and lovely packaging

1 de abril de 2025
Opinión espontánea
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Respuesta de LoveSilver

Hi Lisa, thank you for your very kind and positive review, and it was a pleasure to help you :)

Valorada con 5 estrellas sobre 5

Great quality necklace

I ordered a personalised infinity necklace from Love Silver and I’m so pleased with the final product. Great customer service, very high quality and a great price.

19 de marzo de 2025
Opinión espontánea
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Respuesta de LoveSilver

Thank you for your postiive review of our product and services - greatly appreciated :)

Valorada con 1 estrellas sobre 5

Latin love losers website

I joined this site because of a 25% discount for being on another website hosted by Latin American.com This is a dead website. There are so many profiles where the users have not visited their profiles in months. This website does not do house cleaning of abandoned websites. I am a paid subscriber of about 90 dollars for 3 months. A waste of money. There are very few people online at one time. I feel I have been played by silver love.com How ironic it is that they charged my credit card under lovesilver.com

19 de enero de 2025
Opinión espontánea
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Respuesta de LoveSilver

Hello, please double check the website you used as we are an ON-LINE JEWELLERY COMPANY - NOT a DATING SITE and we believe that you have left this damaging review on our site. We believe you emailed us a couple of weeks ago and we replied confirming that you had contacted us in error. We do not have a paid subscription for people looking to match/date. But if you want some lovely jeweller we can help you with that :)

Valorada con 5 estrellas sobre 5

I have bought several gifts from…

I have bought several gifts from lovesilver
The last one I bought was a tree of life for my friends 60th birthday she was so overwhelmed it was her best present
The quality and service is always amazing
Thank you
Look forward to my next purchase

6 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful jewellery

Beautiful jewellery. So pleased with my order! Great customer service

2 de marzo de 2025
Opinión espontánea
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Respuesta de LoveSilver

Hi, thank you so much for leaving such a positive review - greatly appreciated! :)

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