LoveSkirting Opiniones 785

Do not buy their oak threshold. We purchased 6, and 4 are unusable; they are more like a Banana than a threshold. We took pictures and emailed them and the answer we got was screw them down, and they will be ok, according to our chippy, that won't work as the bends are too much to pull down. Going to take legal action as you have to stand up to these companies, and kicking myself for not reading all the bad reviews, it's how they handle complaints that makes a good company clearly looking at how this company treats its customers I need say no more.

Ordered 3m length of oak for a window sill but when delivered the wood was warped that bad unable to fit.

Very poor customer service as would not accept return or replacement. Even after explain what was needed for. Just had some poor excuse about needing to be screwed to bend back into shape
Had previously ordered same piece of wood and was no issue. This one was clearly stored wrong but they wouldn’t admit it. Also part was one week late.

Stay well clear when ordering expensive pieces.

First class service and a great product it was just what I needed

Ordered an item they advertised as fast delivery item, 2-4 working days delivery, 4 working days later had not received, so I contacted them asking what was going on with my order, they refused to give me any explanation, just said do you want it Monday or not! Terrible customer service terrible delivery service! Still do not have the items I have purchased! I will never use this company again and I hope that others don’t as well, it is precisely these type of companies that we need to AVOID!

Ordered 3 door sills on Wednesday all delivered by Friday morning. Good quality wood sills. Top class service.

Perfect thresholds ready for installation. Order was delivered promptly and the quality of the oak is amazing. I would use again but only for similar sized timber.

Absolutely fantastic experience, wouldn’t hesitate to use again or recommend. Easy ordering on website, good price, assisted to change my order twice with no hassle, very helpful, excellent customer service, kept updated regarding my order via email. Unfortunately only negative is that they use dpd and aren’t able to track your order meaning I was going to potentially have to wait in all day for 2 day window and states someone has to be present to accept. Fortunately it can morning of first estimated date/day. The dpd guy was nice, helpful and helped me lift hardwood, window sills. Extremely well packaged and protected and all wood straight and true. Thank you for great service provided.

Ordered 3 lengths of skirting and an architrave set on same order but only the architrave set arrived

I contacted love skirting who apologised and said the remainder is missing in transit and would be delivered within 48 hours

When I opened the architraves the two long lengths were badly bent

I have sent photos and will update this review once they have got back to me

Update….

The missing delivery arrived the day after but the issue with the damaged goods has been passed to their quality department and it will take two days for them to assess. It’s obvious from the photos I sent that the goods are damaged so no idea why it takes two days to make a decision

Very poor customer service

Great service, very happy with the quality and finnish of the product, matched my flooring very well, thank you.

I got my items and to the correct specifications all the times I’ve used this supplier but they’re wayyyy too slow. If you’re a chippy who can’t keep lots of different trims in stock (you only need trims for the work you’re doing and that’s liable to change) I’d use somewhere else. 3-11 working days lead time and no clue as to which items take longer than others is pretty much untenable from any trade that doesn’t know exactly what they need as much as 2 weeks in advance.

Walnut Skirting and Architrave ordered and it was excellent quality, a couple slightly bowed in transit or from warehouse but nothing i felt was bad enough to complain about, i use them all the time and there fantastic

I had a great experience with this website. The ordering process was easy, and the customer service was exceptional—five stars for the phone operator who was understanding, polite, and helpful. My order was delivered on time by a professional courier service, first class tracking. The packaging was excellent, and the goods arrived in perfect condition. I'm very happy with the items; the quality and finishes are top-notch. Everything was flawless, and I'm extremely satisfied.

Don’t use this company. Firstly delivery of my items was a nightmare, I asked for delivery to my place of work thinking this would be easier I was wrong. Delivery was a week late and the only thing I stipulated was if delivery is to be on Friday it must be by 12 noon, the delivery turned up at 7pm Friday and my skirting boards were thrown over a 9’ fence and left out all weekend. When it came to installation the skirting boards were different heights I have sent several emails and a week later still no reply. It’s impossible to phone them no one answers and you are charged per minute. Don’t use them worst online experience I have ever had.

This is mainly a security issue. I was alarmed to receive what I assume are samples from this company today, addressed to one Adam Greaves. The address, my address, was entirely correct, but I do not know anyone of that name and no-one bearing that name has ever lived at my address. I have tried calling all numbers associated with Love Skirting they all just cut out. No response to emails. I'm concerned that either someone I don't know is using my address and may have further personal details, or the company has somehow got hold of my address and has used it incorrectly.

I had a very disappointing experience with Love Skirting. I ordered samples from their website, expecting to receive what I selected and paid for. Instead, I got just two samples of what I ordered, along with swatches of unrelated products I didn’t ask for.

When I called to clarify, I was told, ‘That’s all we offer,’ and they referred me to some supposed fine print that pops up during checkout. But when you add items to your basket, it’s reasonable to assume you’ll actually receive what you’ve chosen.

Their phone line is essentially useless—they don’t answer calls. Email responses were equally unhelpful, just repeating the same scripted excuse about their sample policy.

How can anyone confidently purchase skirting without proper samples to see the size and finish? Their poor website clarity, lack of transparency, and dismissive customer service make it clear this isn’t a company that values its customers. After checking their reviews, I realised this wasn’t an isolated experience. Glad I learned this early before spending more money. Avoid if you can

Wow from the minute we ordered to delivery we were kept up to date we couldn’t find door thresholds locally needed them in a hurry,my hubby accidentally ordered wrong depth rang and it was sorted out straightaway,product came of super quality and workman ship all customer service staff so helpful would use again thanks guys

Ordered oak edging and transitions from this company. Four out of the eight 3m strips were badly warped. Sent photo to company as complaint over a week ago, but did not recieve a reply. Will not be using this company again, and cannot recommend them on the basis of this experience.

Recieved my order from love skirting today , on time and good quality . Would highly recommend and use again .
Thank you .

I’ve received an absolutely terrible service, the communication is unacceptable I’ve chased my order on numerous occasions with no luck. I’ve been given various delivery dates non of which have happened, and I still haven’t received my products.

So i ordered some 4 x wooden thresholds (standard lengths, nothing complex) on Sunday. It’s now Thursday night the week following. I have paid over £20 delivery on an order of £70. This felt pretty high, so I assumed this might be a speedy delivery. 5 days later, nothing. No email. No update. I am still waiting. And when you order, it shows no details on timings. Once you’ve paid, hidden in a very long email is that fact that if you contact them, and you specify a delivery date, it might be quicker, but otherwise it is a delivery timeframe of 3-11 days!!! Seriously. I don’t get it. Paying £20+ for delivery is massive, I really didn’t expect longer than 2-3 days, and am now ready to install the thresholds, but have nothing to install… pretty poor for £20 delivery charge…