LOVO Opiniones 

After purchasing a lifetime account, it stopped working and even the custom service email bounces back. Do not trust this company.

I purchased a Lifetime Plan on December 25, 2024, paying 76,092 JPY (approx. $473.77). It worked fine for a while, but recently my legitimate access was completely revoked without any warning. I submitted a support ticket on June 21 (Request #39224). Your automated email promised a human response within 1-2 business days. It has been way past that deadline and I have received absolutely zero response. I have tried reaching out via email, your official community, and social media, but was met with complete silence. Blocking a paid lifetime user and ignoring support requests is completely unacceptable. If this issue is not resolved immediately by a human supervisor, I will be reporting LOVO INC to the Better Business Bureau (BBB) and the FTC for fraudulent business practices. Please restore my access!

Warning about this site!
I have a Pro Plan that costs around 500 euros a year. Nothing has been working for the past three weeks. With a lot of patience, I can still access my dashboard, but the website isn’t working. Apparently, you’re supposed to get a response from customer support within two days. I’ve written to them three times and never received a reply. It seems unlikely that I’ll get my money back. So it’s best to switch to Eleven Labs straight away

Terrible, lifetime account cancelled with zero notice or reason. They fail to understand the word 'Lifetime'. DO NOT do business with these charlatons.

Suddenly, from the end of April, I was no longer able to access my account, even though I had an active and paid-for Pro subscription.
I received no reply to the emails I sent requesting assistance or an explanation.
A terrible service, despite the software itself being quite good.

I paid $449.86 for a Lifetime Pro subscription on January 27, 2025 (Invoice #CC681805-0003). The service worked fine for over a year, then in late April 2026 my account was suddenly downgraded to Free Plan with zero notice or explanation.
I contacted support on April 29, 2026 (Request #29466). They sent an auto-reply promising a response within 1-2 business days. It has now been over a week with complete silence despite multiple follow-ups.
I have since filed a formal complaint with the US Federal Trade Commission (FTC Report #201182578), which is now on record in their Consumer Sentinel database accessible to federal law enforcement.
If you're considering a Lifetime plan with LOVO — think twice. "Lifetime" apparently has an expiration date.

Lovo.ai is so mid it's actually painful. The voice quality is okay, but the text-to-speech sounds way too robotic for my clips and the UI is a literal maze. I tried using it for my stream, but it’s so laggy and the free version is basically a joke because you can't even download anything without a watermark. Honestly, just save your time and use something else because this ain't it.

They switched from Lovo to Genny and changed the LTD, but they provided 2 hours a month instead of the agreed-upon subscription. The business is probably defunct because you can't renew the miniscule hours they gave you to compensate for the unethical deal cancellation. Once a business engages in unethical practices, it is likely to continue doing so in the future.

I feel ripped off. Two years ago, the slowness of the text generation was just manageable, but now it's unacceptably slow. And my various complaints over the past few years have done NOTHING to help. Furthermore, I haven't noticed any improvement in voice quality in recent years, so Genny has now been overtaken on all fronts. I canceled my subscription and switched to a competitor. It's five times cheaper, 100, no, 500 times faster (seconds instead of hours), and has far fewer errors in UK English pronunciation.

The Genny voice generator has been deteriorating in service for the past few months and as of Jan 2026 it is unusable!! There is always a "sever error" message and you get asked to come back later. When you do - - - the same problem. I won't be reewing my subscription and there are better, more reliable services out ther.

I made a mistake by forgetting to cancel my subscription and was charged for the annual renewal. I was very stressed about it, but LOVO/Genny support was understanding and kind. They processed a refund for me, and I truly appreciate their help and professionalism. Thank you for the great customer service!

Is a scam. They stole our money and barely the system works.

No Natural Voices. Bad Customer service.

This company is unreachable after they've stolen your money. Genny, with their Genny voice generation software, is a scam and fraudulent business. The platform doesn't contain voices from the countries they claim to include, such as those in Africa, and even though I cancelled my subscription, they still billed me this month. It's impossible to contact them to file a complaint.

Worst experience, First their tell they are give free tts but when you want to download audio then he say for purchase, time waste

Don't even consider giving any credit card info. Still charges credit card after the cancellation of the subscription.

Fraudulent company. They sold lifetime subscription to text-to-speech project and then removed it. New product Genny advertises free trial but it's a false advertising and a waste of customers' time: you spend time creating the content and then they don't allow to download it until you pay. What kind of free trial is this?

Frauds. They reactivate cancelled subscriptions months after you cancel and then fight the payment disputes. There is no customer service contact info anywhere, yet they have staff on standby for payment disputes, so this is obviously intentional and planned.

really bad ai, vocês are bad and price. try to debit by my card money after unsubscibe

They have pretty good text-to-speech voices but they are deceptive when it comes to pricing their plans. I purchased the 5hr plan which I already knew for a fact the audio for my project would be well under 5 hrs. Well, I got to the last 3 chapters of my book and it said I ran out of "generation" hours. I didn't know how that was possible. Then I realized I had to regenerate parts of the book because the author's voice I chose couldn't pronounce certain things in the book. I didn't know until it was generated. This happened at least 10-15 times. So I would go back and literally have to write a word they couldn't pronounce in a way that they could even if it was spelled correctly originally and spell it incorrectly just so they could say it correctly. So I was thinking that wouldn't cost much if any. No. If there's one word in a paragraph block that needs to be corrected, they count that whole block as being regenerated which can take off a few minutes for each block. There's no way to check first to make sure the author's voice can pronounce, or even say things the way you need them to. So even if you're trying to test a word or phrase out to get it just right, each change for that entire block costs you. Not only that they didn't save a chapter I got halfway through and I lost 15 minutes that I had to redo but it was already counted as generated. Not only that, when you run out of hours used and say you only need just a little more time, you can not get the same plan you had. You have to get the bigger package or the smaller package. If you want the same affordable plan you have to wait 30 days or purchase the next plan which is triple the price. So they figure if you want it bad enough, you'll just buy the next one or you're just f***. It's a way to trick you into getting stuck one way or another and taking as much money as they can get out of you. I hate businesses like this. They look for ways to get you even if their product is somewhat decent there's always a hurdle that will lead to you spending way more money instead of just being honest and trustworthy. You can't email them but if you comment on their website they will comment some bs to rationalize their bs. It's a gimmick. So If you are on a strict budget this place isn't for you. At all. They have designed ways to make you pay more or you can't complete your project. If they reply trying to rebuttal after this, just know its bs too. I'm making my rounds on all the other review sights I can. I may file a report with consumer affairs as deceptive services. Because I see all the other comments of people saying the same and until someone does something they'll keep doing it. Seeing that my business is used to dealing with these type of businesses, I'll make sure it's reported.