Lulabay Opiniones 

Items have not turned up and the event has now passed so feel very let down, sent an email as no phone lines available and no response. Wish I’d read the reviews before ordering.

I purchased 2 pairs of personalised pink pyjamas,Beautiful items, Absolutely amazing quality,Rapid delivery, Definitely worth the money

The robe that I order from this company was exactly like the picture..My husband loved it ..He loved how they put his name on the robe and he loves the hood on the robe and the robe is very smooth and comfortable.

Quick order process and delivery.
Lovely item.

The gowns are amazing but the writing on PJs was not great. The communications and customer care was great

Absolutely love these PJs. Fantastic quality and fast delivery.

I still haven’t received my order. Awaiting response to my email to customer services and most importantly the item I ordered as an anniversary present for my wife which hasn’t come yet. Our anniversary was the 28th.

AVOID! Ordered personalised make up case for last minute birthday gift with 2-3 day delivery. Eventually arrived after 2 weeks and several emails to customer service with no response. Really disappointed with item quality too. Stitching off centre with a visible disc behind it. Looks cheap and naff and ruined what should have been a lovely high quality personalised gift.

AVOID!!!!!!

Awful, awful company. Dressing gown arrived with yellow stains (like oil) all over it. Missing items, awful customer service. Took forever to respond, said they would replace the missing items and damaged item but never did!

SAVE YOUR MONEY

I ordered my daughter a personalised short sleeves and shorts pyjama set for her birthday and got sent long sleeves and long bottoms instead.

I’ve emailed customer service three times and I’ve had no response at all despite their automated response stating they will get back to you within 2 days.
They’re happy to take your money but they’re not interested in rectifying their mistakes!
First and last time ordering, you really need to do better.

Not the greatest quality

I received an item personalised with the wrong name entirely. I emailed and messaged countless times and got ignored. When I finally got through to someone, they promised it would be fixed on the following Tuesday, it never was. Again, reached out and couldnt reach anyone. Eventually I claimed a charge back from my bank, and *then* they sent out a new item, with no personalisation, 4years too big for my toddler... never again.

Purchased personalised satin pj, after a few weeks of wear the product has stained bed clothing.Despite washing bedding x 2 the colouring remains.Contacted the Co via Etsy & had no response escalated to Etsy & surprise, surprise they reached out to me,required evidence of problem.This was sent & Co have replied it’s not there issue.Buyer be aware , lots of reviews complaining about quality of products & lack of customer focus

I ordered 31st March , it still has not been delivered and I have contacted them via email but no response . I paid via PayPal so I am claiming the funds back.

Prompt delivery. But our personalised dressing gown was not personalised upon delivery. I reached out via email on the same day, and despite reaching out numerous times since I have had no response.

Absolutely stunning personalised dressing gown, very high quality, super soft , just perfect . Customer service was exceptional, it was delivered within a few days of ordering , would highly recommend Lulabay

Amazing quality - exactly as described and ordered. Made for the most perfect Easter gift for the little ones. Exceptional customer service, received a response within the hour. Item was produced and sent the same day, stoked! Thank you team 🥰

Disgusting customer service, didnt send me all of my order, ignored phone calls texts and emails
Never received a response from anyone
Absolutely ridiculous
Wouldn’t respond to get my money back for the items they never sent me.

I brought the pjs set for my step mum as a gift and she loved them. Great quality, soft fabric and quick delivery. I will be ordering from here again but next time for myself.