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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Major issues with gdpr on this app. No way to remove account or personal details. Do not trust with your info!

Valorada con 1 estrellas sobre 5

Basic support is not available and zero response to constructive suggestions to improvements they might like to make. Moneyhub drives the open banking element and I know there are much better apps ava... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Clever app that helps me track all my spending, picks out my bills, and investments. Has Monzo, AMEX, and Hargreaves Lansdown too. Can connect my NatWest Debit/Credit accounts and Monzo. Love the idea... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I have tried unsuccessfully to connect Lumio to my SMILE account. The link asks for username, password and pin. SMILE has a 6 figure security code ( but no pin for online login) so I put that as the... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Institución financiera
  2. Empresa de medios de comunicación

Escrito por la empresa

Lumio is the free app that helps you track all your balances, bills, and investments, and save without thinking.


Información de contacto

1,8

Malo

TrustScore: 2 sobre 5

28 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,8

Todas las opiniones

(28)

1 opinión en los últimos 12 meses

Escribir una opinión
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Valorada con 1 estrellas sobre 5

Basic support is not available and zero…

Basic support is not available and zero response to constructive suggestions to improvements they might like to make. Moneyhub drives the open banking element and I know there are much better apps available that provide a better experience. A real shame as at one time I really bought into this app but they let themselves down… or perhaps there is not enough money in this kind of thing to resource it well

1 de septiembre de 2023
Opinión espontánea
Logotipo de Lumio

Respuesta de Lumio

Hi Ian

I am so sorry you had this experience.

I have just taken a look at it, and all your customer support requests have fallen between the gaps of our team.

I am so sorry about this, and it isn’t how we want to treat our customers.

I will be in touch personally to see how I can help.

Best
Tom

Valorada con 1 estrellas sobre 5

Problems with SMILE link

I have tried unsuccessfully to connect Lumio to my SMILE account. The link asks for username, password and pin.
SMILE has a 6 figure security code ( but no pin for online login) so I put that as the pin and the link fails with the message provided credentials incorrect. I know they are right as I can use them to log in to my SMILE account. I have emailed Lumio twice about this problem but had no reply as yet.

15 de agosto de 2022
Opinión espontánea
Logotipo de Lumio

Respuesta de Lumio

Hi William,

The problem with the Smile connection is being fixed by our provider, Moneyhub, but is not entirely within our control. You can find an update on the status of the connection here:
https://www.moneyhub.com/status

Can you please let us know when you emailed us and received no response? There are no unanswered emails in our support inbox, but I will be glad to help you if you can contact us at support@lumio-app.com. You can also reach us through the in-app support bubble.

Team Lumio

Valorada con 5 estrellas sobre 5

Neat app

Neat app - Helped track all my bills and picked out 2 wasteful subscriptions for me. Managed to connect me Monzo, American Express and Trading 212z

25 de febrero de 2022
Opinión espontánea
Logotipo de Lumio

Respuesta de Lumio

Hey Adam, thanks for your review, we're delighted it's helped you get control of your subscriptions!

Valorada con 5 estrellas sobre 5

Seriously helpful to stay on top of…

Seriously helpful to stay on top of finances. Can view Barclays and Revolut accounts in 1 place as well as Amex card spend - keeps me up to date on my net worth!

18 de febrero de 2022
Opinión espontánea
Logotipo de Lumio

Respuesta de Lumio

Great to hear you're finding the app helpful Ed!

Valorada con 5 estrellas sobre 5

Lumia allows me to consolidate all my…

Lumia allows me to consolidate all my financial accounts in one place, this saves me a lot of time and Frustration having to go back and forth between different account platforms.

8 de febrero de 2022
Opinión espontánea
Logotipo de Lumio

Respuesta de Lumio

Love that you're getting value from our app Tom!

Valorada con 5 estrellas sobre 5

Clever app that helps me track all my…

Clever app that helps me track all my spending, picks out my bills, and investments. Has Monzo, AMEX, and Hargreaves Lansdown too. Can connect my NatWest Debit/Credit accounts and Monzo. Love the idea of consolidating different accounts in one place so can see everything in one place.

8 de febrero de 2022
Opinión espontánea
Logotipo de Lumio

Respuesta de Lumio

Delighted to hear you're loving our product and getting full use of our connections Elliot!

Valorada con 5 estrellas sobre 5

Super useful app

Use the app to connect Santander accounts, nationwide, trading212, etc.. makes it all a lot easier having everything in one spot. Great idea and nicely executed!

7 de febrero de 2022
Opinión espontánea
Logotipo de Lumio

Respuesta de Lumio

Thanks for the kind feedback John, glad to see you're making full use of our connections!

Valorada con 5 estrellas sobre 5

All my accounts in one place: personal finance nirvana!

Like a lot of people I have multiple accounts: Monzo for day to day, HSBC for salary and bills, a pension, ISA, etc. Lumio let me finally abandon my spreadsheet and have everything in one place. Can't recommend enough!

7 de febrero de 2022
Opinión espontánea
Logotipo de Lumio

Respuesta de Lumio

We love that you're getting value from our product Neil! Thanks for the kind review

Valorada con 5 estrellas sobre 5

Track all in one place

Most usefull app to track my spending / bills / investments. Integrates with major banks + Monzo etc. Looking forward to international integrations too, thanks team for the product!

7 de febrero de 2022
Opinión espontánea
Logotipo de Lumio

Respuesta de Lumio

Thanks for your review Hélènka! We're stoked that you're loving our product

Valorada con 5 estrellas sobre 5

Can connect my NatWest Debit/Credit…

Can connect my NatWest Debit/Credit accounts and Monzo. Love the idea of consolidating different accounts in one place so can see everything in one place.
I wish they were allowing to add banks from France.
There were a few errors in the app that I reported to their customer support - fixed reasonably quick in the subsequent release

29 de enero de 2022
Opinión espontánea
Logotipo de Lumio

Respuesta de Lumio

Thanks for your review Antoine! Glad to hear your experience with our support team was positive and you love the idea of our product!

Adding international banks is certainly on our roadmap

Valorada con 5 estrellas sobre 5

Easy to use

Easy to use, wide range of banks to choose from and great customer service.

28 de enero de 2022
Opinión espontánea
Logotipo de Lumio

Respuesta de Lumio

Delighted to hear your experience with our support channels was great Bob!

Valorada con 5 estrellas sobre 5

Really helpful in showing me my net worth

Really helpful in showing me my net worth and all savings, cards etc on one app- a super helpful visual

28 de enero de 2022
Opinión espontánea
Logotipo de Lumio

Respuesta de Lumio

Thanks for your review Katie! Great to hear you're enjoying our net worth feature

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