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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

They didn't do anything wrong per se, but the wig is awful quality. I purchased the Billie and in comparison to the glamour shots on the website it looks shiny and cheap, the parting isn't centred pro... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

J'ai commandé 2 perruques qui sont arrivées à temps, très belle qualité, ajustable au tour de tête, bien coiffées et belle densité, je n'ai eu que des compliments, effet naturel malgré le fait... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Such a great buisness. I've purchased 2 wigs so far, unfortunately the second had a defect. I emailed the company and sent photos and I had a very fast response. Long story short I was given a full... Ver más

Valorada con 5 estrellas sobre 5

Following a serious illness and emergency surgery, I lost most of my hair due to shock loss. It’s slowly started to grow back now but is still at an awkward length I can’t do anything with. I was feel... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de pelucas

Escrito por la empresa

UK Fashion wig brand. Natural looking wigs, bright balayage ombre, goth alternative & cute cosplay premium quality synthetic wigs. Wide range of lace and hard front styles in all colours.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

84 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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4,0

Todas las opiniones

(84)

3 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

They are Great

They are super fast, shipping was within 1 workday and it arrived 5 days later (I'm in The Netherlands). Quality of the wigs is great for the price you pay for it.

20 de mayo de 2022
Opinión espontánea
Logotipo de Lush Wigs

Respuesta de Lush Wigs

We ship promptly! Thank you so much for the lovely words :)

Valorada con 5 estrellas sobre 5

INCROYABLE

Bonne qualité. Les wigs sont incroyables, elles sont livrées rapidement. Le service client est top ! Rien à dire, je recommande 👍❤

20 de mayo de 2022
Opinión espontánea
Logotipo de Lush Wigs

Respuesta de Lush Wigs

Thank you so much :)

Valorada con 2 estrellas sobre 5

Good customer service, poor quality

Good customer service, beautiful designs but quality of wigs is appaling. 4/ 4 wigs (3 has been refunded bless!) loose handful of hair at every stroke. Caps are basic no comb holders. Each experience was frustrating.

17 de diciembre de 2021
Opinión espontánea
Logotipo de Lush Wigs

Respuesta de Lush Wigs

Hey Chris,

Thanks for taking the time to leave your feedback and the praise of our customer service. All feedback is useful to us.
Very sorry to hear you were unhappy with the quality. We do strive for quality, always.
Just for transparency, it was 3 wigs you purchased not 4. Eight months ago.
You first contacted us after washing the wig. We would normally be unable to help after someone had done such, but we did fully refund you.
2 months later you reported fallout of hair from another. Again, we fully refunded you.
Defects can happen I’m afraid and should be reported as soon as your items arrive.
We would have loved to make you happy.
We did all we could to help and really sorry it wasn’t a great experience for you shopping with us this time.

Take care

Valorada con 5 estrellas sobre 5

A really nice brand

A really nice brand ! I didn't know how to start wearing wigs, they were too pricey or looking fake... And then, a friend of mine made me discover Lush Wigs. Really nice quality for a good price, and an adorable customer service ! I highly recommend to check their website, they have so much styles, for any taste !

1 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful!

Great products, excellent customer service! Had one mistake shipped to me and it was resolved quickly without issue! Lovely company.

29 de julio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant products

Brilliant products, easy check out, super quick despatch and always presented beautifully. I. Wish all shopping was this straight forward!

29 de julio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

I always have an exceptional experience!!

I always have an exceptional experience purchasing through lushwigs. The product is excellent quality, the shipping is speedy(UK to USA), and the options of product is superb! Definitely recommend to anyone

29 de julio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely wigs at a great price!

I’ve been buying Lush since I first transitioned. Customer support has been awesome and they even helped me change my name on the website without starting a new account. For a synthetic wig I get a lot of mileage out of them, and the price is definitely right! I love all the styles, but always go back to “Betty”, my favorite little bob wig. Tickled pink when they used my posts on their social a couple of times!

29 de julio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wow 5* 10/10

Wow where to start. First there is such a huge selection of different types of wigs. Secondly they are all reasonably priced. Thirdly you get super quick delivery and free wig caps. Lastly their customer service is second to none! Absolute 5* company. Will always love and reccomend highly.

28 de julio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

First Purchase - Extremely Happy!

I recently made my first purchase on their website to purchase the 'Forest' wig and I am extremely happy with the item and also how quickly it was shipped! It came in beautiful packaging and I'm so happy with how comfortable their wigs are! I have difficulty buying wigs because my head doesn't seem to fit a lot of the wigs on the market and I had been searching everywhere for days for a green wig that would fit comfortably, and I found the perfect green on the lush website for a very affordable price! I will definitely be shopping with them again in the future and I wear wigs quite often and I'm always getting questions, I'll definitely be recommending Lush Wigs to everyone who asks! 💚

28 de junio de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

"Please don’t buy hair from this…

"Please don’t buy hair from this company they will send you the wrong hair play stupid. Refuse to admit even when send pictures. then you have to pay to send it back then they take additional $25 back from your money. There hair is not worth paying looks nothing like what they advertise. This is a scam company. Please don’t buy

24 de abril de 2021
Opinión espontánea
Logotipo de Lush Wigs

Respuesta de Lush Wigs

Oh dear. Are you sure this was for our company Lush Wigs UK?
We have no record of you ordering from us. We also made contact via Trust Pilot and no response. We never take additional money. This sounds like either a scam comment or mistake.

Valorada con 5 estrellas sobre 5

Fast shipping, very high quality!

I own 15 wigs from Lushwigs and the quality is amazing! Alle wigs have no plastic shine, the hair is really soft and they all look like natural hair (even the ones with a bright colour!). I will definitly get some more! I would give more stars if I could, I'm so in love!

20 de febrero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Superb quality, excellent customer service

Ordered 2 wigs from them so far and they are superb quality! When I had questions about stock and the colour of the wigs they replied very quicly and were kind and helpful. Not to mention, they have frequent sales too which makes it the better, I can only recommend!

25 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love love love Lush Wigs

Love love love Lush Wigs ! For my french friends, don't worry if your order gets delivered a bit late the Brexit impacts everyone but it's definitely not Lush Wigs's fault. Anyway the wigs are beautiful, not shiny and the colors...omg ! Don't be shy if you're hesitating : place an order ! Plus, the customer service is the sweetest I've ever seen.

13 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

I have brought lots of wigs from lush and have only had to send 2 back because the colours were not what I wanted their customer service was excellent on both occasions and I was refunded for my wigs without any problem. Emma was so helpful and always got back to my emails and when I asked to see a few wigs this was never a problem my emails were always answered I recieved the cherry lipgloss wig today and the red is beautiful can't wait to show it off the indigo wig is the best wig I have ordered the colour is awesome and the style so nice can't wait to order more wigs I'm obsessed highly recommend lush wigs excellent customer service and beautiful wigs

19 de noviembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommend!

Such a great buisness. I've purchased 2 wigs so far, unfortunately the second had a defect. I emailed the company and sent photos and I had a very fast response. Long story short I was given a full refund and kept the wig. Such amazing customer service, so professional, polite, kind and understanding.

The defect didnt put me off as the first wig I purchased was amazing, I will definitely purchase more in the future and hoping they bring out extensions!

24 de agosto de 2020
Opinión espontánea
Valorada con 4 estrellas sobre 5

Customer service

So, I do not have much to say about the wigs or their quality as I had never received mine. However, I can say that the customer service really was amazing. My package got stuck in customs and I reached out to them, they were quick to reply and very polite. They had stayed informed and kept me updated, they were happy to give me my refund without me needing to fight and argue for it. So, 5 stars for your service! I've decided to give you guys another go and hope for the best. I will add another star if the wig lives up to my expectations :)

10 de abril de 2020
Opinión espontánea

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