Phenomenal customer service!! I had help for awesome Chloe who helped me out so well. Especially for my old age 🤣 . Will definitely be purchasing again . Thank you chloe
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Consulta las opiniones de los clientes
First-time customer and a very disappointing experience. My order was delayed due stock issue. When the jeans arrived, they didn’t fit, so I returned them after only trying them on once at home.... Ver más
Great customer service - Lucy has been assisting with me a return due to sizing not being quite right. She has been extremely helpful, quick to respond and has helped where there was an issue with the... Ver más
La empresa ha respondido
Fast delivery times, quality products and great customer service! I bought a Hoodie and tracksuit pants for my daughter for Christmas and I mistakenly purchased the wrong sized hoodie. I con... Ver más
Información sobre la empresa
Escrito por la empresa
Welcome to LUTHER Melbourne. Premium Men & Womenswear Designed in Melbourne. Providing quality, affordable streetwear without the unnecessary markups.
Información de contacto
VIC, 3000, Melbourne, Australia
- -
- customerservice@luthermelbourne.com
- luthermelbourne.com
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 53% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Customer service Excellence
I got my order wrong and there communications team on email did extremely well replying very quickly answering my questions and overall making my experience easy and fast!
10/10 service and product
10/10 service and product. Highly recommend
Sheds a lot and ruins clothes
It fit well and looks good, it’s thick and warm.
The only detrimental problem is the fleece falls out and sticks to all clothing and sheds everywhere.
Ordered a charcoal track set (jumper &…
Ordered a charcoal track set (jumper & bottoms) and they sent me a black pair of bottoms. Contacted them about the mix up and sent in photos to prove they were different colour. Had Lucy tell me they were the same colour. What a dodgy run store. Don’t buy from here.
Terrible customer service
Terrible customer service, they don’t reply to emails!! I have tried to commence the return process and on their system it doesn’t show my items as being delivered, so there is no way to initiate a return. I tried to contact them immediately after my order to update my shipping address, they did not reply nor action my request. Sizing is off. So many other similar companies that have a much easier/positive shopping experience.
Great cut! Perfect for winter!
Great cut of hoodie!! Love the cut and also the material. I wont need another layer since the hoodie alrd makes me warm enough. Great customer service, easy to order and very smooth delivery. Keep it up Luther Melbourne!
SO COMFY
Sooo much love for your company loveee the trackie sets i cant wait to buy another colour of the set 😍😍
Hoodie seems super cosy
Hoodie seems super cosy! They’re 100% cotton and even after a wash, I still find that it’s leaving lint across my clothes which is not my preference. Hopefully with more wear and a lint shaver we can curb this, because I love the cut of the hoodie. It’s nice to get a hoodie that fits my loooooong arms and also my shorter torso! And I’m so glad I bought it locally.
Great customer service and quick…
Great customer service and quick response time to my questions. Thanks for your help guys.
Incredible quality
Easy to shop and order, came within a few days. Amazing quality and fit. Best streetwear I’ve ever come across.
Trendy street/lounge wear at affordable prices
Good quality and trendy street wear at affordable prices; items as described.
SO COMFY and amazing quality
SO COMFY and amazing quality. Great service and fast delivery
First Class Service
I really can only comment on the ordering and delivery process as the pants I purchased were for a birthday present and the birthday isn’t for another 9 days.
Ordering was effortless and it only took 2 days for delivery. Very impressive!
Great customer service and quality
It was easy to get exchange an item and was complete in no time. The fit and quality of the trackies are also amazing and definitely will buy more colours.
That sh*t was fire 🔥🔥
Have not received a tracking number and…
Have not received a tracking number and items
Good quality Hoodie lowkey
Good quality Hoodie lowkey, thought i would get scammed or someshit from the previous reviews but I got it in like under a week probably cause I'm from Aus.
Overall good hoodie
Just received my trackies for running…
Just received my trackies for running and they fit perfectly. Only 3 days to get to me in Bright Vic so impressive delivery time. Will definitely be back.
Customer service is awful
I ordered a pair of trackies for my boyfriend for Christmas however they were a size too small. I got in contact with Lucy and she said if we returned them it would be ok and they could send me a store credit to repurchase in the right size. After I sent them back I emailed again asking if they had been received, which they had however Lucy said there was a visible stain on the pants therefore she would not be able to exchange them but could give me a refund. This is all very odd to me as they were only taken out of the package and tried on once and there was no way a stain could’ve gotten on them in that 2 minute period. After requesting a refund and sending 3 more emails following up, I have been completely ghosted. They now have my money and the tracksuit pants. Horrible.
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