LUTHER MELBOURNE Opiniones 

199
TrustScore: 3.5 sobre 5

3,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Phenomenal customer service!! I had help for awesome Chloe who helped me out so well. Especially for my old age 🤣 . Will definitely be purchasing again . Thank you chloe

Valorada con 1 estrellas sobre 5

First-time customer and a very disappointing experience. My order was delayed due stock issue. When the jeans arrived, they didn’t fit, so I returned them after only trying them on once at home.... Ver más

Valorada con 5 estrellas sobre 5

Great customer service - Lucy has been assisting with me a return due to sizing not being quite right. She has been extremely helpful, quick to respond and has helped where there was an issue with the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fast delivery times, quality products and great customer service! I bought a Hoodie and tracksuit pants for my daughter for Christmas and I mistakenly purchased the wrong sized hoodie. I con... Ver más

Información sobre la empresa

  1. Tienda de ropa

Escrito por la empresa

Welcome to LUTHER Melbourne. Premium Men & Womenswear Designed in Melbourne. Providing quality, affordable streetwear without the unnecessary markups.


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

199 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 53% de las opiniones negativas

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3,6

Todas las opiniones

(199)

36 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Customer service Excellence

I got my order wrong and there communications team on email did extremely well replying very quickly answering my questions and overall making my experience easy and fast!

20 de agosto de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Sheds a lot and ruins clothes

It fit well and looks good, it’s thick and warm.
The only detrimental problem is the fleece falls out and sticks to all clothing and sheds everywhere.

9 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered a charcoal track set (jumper &…

Ordered a charcoal track set (jumper & bottoms) and they sent me a black pair of bottoms. Contacted them about the mix up and sent in photos to prove they were different colour. Had Lucy tell me they were the same colour. What a dodgy run store. Don’t buy from here.

4 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible customer service

Terrible customer service, they don’t reply to emails!! I have tried to commence the return process and on their system it doesn’t show my items as being delivered, so there is no way to initiate a return. I tried to contact them immediately after my order to update my shipping address, they did not reply nor action my request. Sizing is off. So many other similar companies that have a much easier/positive shopping experience.

18 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great cut! Perfect for winter!

Great cut of hoodie!! Love the cut and also the material. I wont need another layer since the hoodie alrd makes me warm enough. Great customer service, easy to order and very smooth delivery. Keep it up Luther Melbourne!

24 de junio de 2025
Valorada con 5 estrellas sobre 5

SO COMFY

Sooo much love for your company loveee the trackie sets i cant wait to buy another colour of the set 😍😍

25 de mayo de 2025
Valorada con 4 estrellas sobre 5

Hoodie seems super cosy

Hoodie seems super cosy! They’re 100% cotton and even after a wash, I still find that it’s leaving lint across my clothes which is not my preference. Hopefully with more wear and a lint shaver we can curb this, because I love the cut of the hoodie. It’s nice to get a hoodie that fits my loooooong arms and also my shorter torso! And I’m so glad I bought it locally.

25 de mayo de 2025
Valorada con 5 estrellas sobre 5

First Class Service

I really can only comment on the ordering and delivery process as the pants I purchased were for a birthday present and the birthday isn’t for another 9 days.
Ordering was effortless and it only took 2 days for delivery. Very impressive!

25 de marzo de 2025
Valorada con 5 estrellas sobre 5

Good quality Hoodie lowkey

Good quality Hoodie lowkey, thought i would get scammed or someshit from the previous reviews but I got it in like under a week probably cause I'm from Aus.
Overall good hoodie

26 de enero de 2025
Valorada con 1 estrellas sobre 5

Customer service is awful

I ordered a pair of trackies for my boyfriend for Christmas however they were a size too small. I got in contact with Lucy and she said if we returned them it would be ok and they could send me a store credit to repurchase in the right size. After I sent them back I emailed again asking if they had been received, which they had however Lucy said there was a visible stain on the pants therefore she would not be able to exchange them but could give me a refund. This is all very odd to me as they were only taken out of the package and tried on once and there was no way a stain could’ve gotten on them in that 2 minute period. After requesting a refund and sending 3 more emails following up, I have been completely ghosted. They now have my money and the tracksuit pants. Horrible.

7 de enero de 2025
Opinión espontánea

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