LUTHER MELBOURNE Opiniones 

199
TrustScore: 3.5 sobre 5

3,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Phenomenal customer service!! I had help for awesome Chloe who helped me out so well. Especially for my old age 🤣 . Will definitely be purchasing again . Thank you chloe

Valorada con 1 estrellas sobre 5

First-time customer and a very disappointing experience. My order was delayed due stock issue. When the jeans arrived, they didn’t fit, so I returned them after only trying them on once at home.... Ver más

Valorada con 5 estrellas sobre 5

Great customer service - Lucy has been assisting with me a return due to sizing not being quite right. She has been extremely helpful, quick to respond and has helped where there was an issue with the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fast delivery times, quality products and great customer service! I bought a Hoodie and tracksuit pants for my daughter for Christmas and I mistakenly purchased the wrong sized hoodie. I con... Ver más

Información sobre la empresa

  1. Tienda de ropa

Escrito por la empresa

Welcome to LUTHER Melbourne. Premium Men & Womenswear Designed in Melbourne. Providing quality, affordable streetwear without the unnecessary markups.


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

199 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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Ha contestado el 53% de las opiniones negativas

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3,6

Todas las opiniones

(199)

36 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

If I could rate this lower than 1 star…

If I could rate this lower than 1 star I would. Poor customer after they sent a parcel to the wrong address, their fault as we have screenshots showing PayPal transactions. It’s their issue and they don’t want to know.
If you value your money don’t bother you’ll lose it.
They are unresponsive and won’t admit they are at fault.

15 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

The quality is great and it’s true to…

The quality is great and it’s true to size the joggers are perfect and the bagginess is honestly great so don’t size up because it’s not needed at all.I got both grey and black and it’s simply incredible I would 100% recommend these.The jeans are incredible too slightly too big so I would size down but the quality and look is beautiful I would recommend this and the shipping only took 1 week with great communication by the brand.

7 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

had a great experience with my order

had a great experience with my order. I ordered express and it came in 4 days interstate (to NSW) quality of these clothes is immaculate super comfortable and super warm. I ordered a S and 30’ in the hoodie and trackies and it’s definitely baggy so i don’t recommend sizing up just get your regular size.

28 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible customer service team &…

Terrible customer service team & unresponsive communication. I initially requested an exchange for my order in which the team member Lucy responded very promptly and quick, no issues or anything. I however later emailed Lucy back on 12/11 to change it into a RETURN and shipped the items back.

Once they received the items, Lucy just replied back to my “RETURN” email saying they have received the ones I sent and have shipped out the new sizes on 19/11.

I then immediately told her that I already said I wanted a return instead of an exchange, and under their policy, my items are eligible as it was still within 14 days of the day I received the items (this was a pre-order). I didn’t receive any replies from then I started emailing the sales email & the customer service email etc. any emails i could find yet still no responses. There have been 5 emails sent to them so far.

Not to mention, when I placed the pre-order back in October 7, there was a MONTH delay until the items were shipped out.

Overall, TERRIBLE SERVICE AND OVERPRICED QUALITY.

12 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

These sweatpants are the best…

They came super quick 5 stars I’m happy with my purchase These sweatpants are the best sweatpants I’ve ever own there perfect not to warm and not to cold just right in the middle thanks Lachy for making these there just the perfect track pants for cozy weather and cold days now I got to get the hoodie

5 de septiembre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Refund


Unfortunately the parcel didn't arrive. Something went wrong in the post. In the beginning it was difficult to contact Luther Melbourne. But after a few emails they refund the money.

19 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Luther Melbourne have terrible customer…

Luther Melbourne have terrible customer service, they say on their website if we have any issues to reach out. However after 3 emails they still haven't replied and have given me no update on the whereabouts of my item. Disappointing as I really looking forward to trying out this brand and now I wont ever be recommending it.

20 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Luther Melbourne

I have now purchased from Luther Melbourne three times. They always have consistently fast shipping, and excellent quality. Genuinely the best tracksuits I have ever worn and definitely worth the $$$!

26 de mayo de 2024
Valorada con 5 estrellas sobre 5

Essential

The quality of the tracksuits are insane. The fit is so nice and they are very thick so they are great for those cold winter nights.

25 de marzo de 2024

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