Phenomenal customer service!! I had help for awesome Chloe who helped me out so well. Especially for my old age 🤣 . Will definitely be purchasing again . Thank you chloe
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Consulta las opiniones de los clientes
First-time customer and a very disappointing experience. My order was delayed due stock issue. When the jeans arrived, they didn’t fit, so I returned them after only trying them on once at home.... Ver más
Great customer service - Lucy has been assisting with me a return due to sizing not being quite right. She has been extremely helpful, quick to respond and has helped where there was an issue with the... Ver más
La empresa ha respondido
Fast delivery times, quality products and great customer service! I bought a Hoodie and tracksuit pants for my daughter for Christmas and I mistakenly purchased the wrong sized hoodie. I con... Ver más
Información sobre la empresa
Escrito por la empresa
Welcome to LUTHER Melbourne. Premium Men & Womenswear Designed in Melbourne. Providing quality, affordable streetwear without the unnecessary markups.
Información de contacto
VIC, 3000, Melbourne, Australia
- -
- customerservice@luthermelbourne.com
- luthermelbourne.com
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 53% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
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Great quality but did buy express…
Great quality but did buy express shipping and got it a week 8 days later
If I could rate this lower than 1 star…
If I could rate this lower than 1 star I would. Poor customer after they sent a parcel to the wrong address, their fault as we have screenshots showing PayPal transactions. It’s their issue and they don’t want to know.
If you value your money don’t bother you’ll lose it.
They are unresponsive and won’t admit they are at fault.
The quality is great and it’s true to…
The quality is great and it’s true to size the joggers are perfect and the bagginess is honestly great so don’t size up because it’s not needed at all.I got both grey and black and it’s simply incredible I would 100% recommend these.The jeans are incredible too slightly too big so I would size down but the quality and look is beautiful I would recommend this and the shipping only took 1 week with great communication by the brand.
had a great experience with my order
had a great experience with my order. I ordered express and it came in 4 days interstate (to NSW) quality of these clothes is immaculate super comfortable and super warm. I ordered a S and 30’ in the hoodie and trackies and it’s definitely baggy so i don’t recommend sizing up just get your regular size.
Terrible customer service team &…
Terrible customer service team & unresponsive communication. I initially requested an exchange for my order in which the team member Lucy responded very promptly and quick, no issues or anything. I however later emailed Lucy back on 12/11 to change it into a RETURN and shipped the items back.
Once they received the items, Lucy just replied back to my “RETURN” email saying they have received the ones I sent and have shipped out the new sizes on 19/11.
I then immediately told her that I already said I wanted a return instead of an exchange, and under their policy, my items are eligible as it was still within 14 days of the day I received the items (this was a pre-order). I didn’t receive any replies from then I started emailing the sales email & the customer service email etc. any emails i could find yet still no responses. There have been 5 emails sent to them so far.
Not to mention, when I placed the pre-order back in October 7, there was a MONTH delay until the items were shipped out.
Overall, TERRIBLE SERVICE AND OVERPRICED QUALITY.
Comfy hoodie and elite customer service
Great experience. Bought a hoodie but had to return it in exchange for a different colour. Return was simple, and the supplier was responsive and helpful. Oh and the hoodie is super comfy. 100% recommend.
These sweatpants are the best…
They came super quick 5 stars I’m happy with my purchase These sweatpants are the best sweatpants I’ve ever own there perfect not to warm and not to cold just right in the middle thanks Lachy for making these there just the perfect track pants for cozy weather and cold days now I got to get the hoodie
Refund
Unfortunately the parcel didn't arrive. Something went wrong in the post. In the beginning it was difficult to contact Luther Melbourne. But after a few emails they refund the money.
Very quick and nice service
Very quick and nice service and trackies are very good quality and comfortable and warm
Don't shop here if you value customer experience
Ordered a grey hoodie and they gave me a white hoodie. Tried to email and contact for a return but they never replied back and just ghosted me.
It’s okay to trust ads once in a while
I’m not usually one to buy stuff from ads, but when I first saw some influencer trying on the trackies I knew I wanted them, I now got them in black and grey
Good customer service
The ordering process was exactly as advertised. Shipping was smooth and was notified about delivery times.
Luther Melbourne have terrible customer…
Luther Melbourne have terrible customer service, they say on their website if we have any issues to reach out. However after 3 emails they still haven't replied and have given me no update on the whereabouts of my item. Disappointing as I really looking forward to trying out this brand and now I wont ever be recommending it.
Luther Melbourne
I have now purchased from Luther Melbourne three times. They always have consistently fast shipping, and excellent quality. Genuinely the best tracksuits I have ever worn and definitely worth the $$$!
Essentials hoodie and baggy trackies
Love both the hoodie and the trackies, and what's not to love about a free cap! Shipped and delivered quickly too.
Essential
The quality of the tracksuits are insane. The fit is so nice and they are very thick so they are great for those cold winter nights.
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