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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered the balm for under eyes and I tried it since June (3 months) and my eyebags look the same! I asked for a refund and they rejected it. Very bad customer service and mostly, ineffective produ... Ver más

Valorada con 4 estrellas sobre 5

The makeup is good but the sales setup on the site leaves something to be desired. Just sell the trio at a decent price and people will buy two or 3 sets to save money and time. Your explanation of t... Ver más

Valorada con 3 estrellas sobre 5

Ordering from the website was very easy, but unfortunately, the foundation did not live up to what was promised. I’ve had Luxe in my makeup bag for a while and finally tried it today. It made my imper... Ver más

Valorada con 5 estrellas sobre 5

I tried to do this 2 nights ago when the offer was on and there was something wrong with the checkout it wanted to charge me £145 i did it several times still same I informed you via Facebook and emai... Ver más

3,4

Medio

TrustScore: 3.5 sobre 5

124 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,4

Todas las opiniones

(124)

104 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Luxe Hair Growth Serum

The Luxe Hair Growth serum was used for 3 months as directed. It worked well, however there is an issue with the bottle/dropper. The dropper is not long enough to reach the bottom of the bottle. As the level of the serum in the bottle decreases, so does the amount of serum in the dropper. There is no line on the dropper for the prescribed amount of serum. The serum drawn is variable - 2-3 partial dropper amounts to make one full near the end, then unable to get all serum out of the bottle.

18 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don't trust this company

They don’t work, and the company refuses to honor their so-called “satisfaction guarantee.” I’ve been going back and forth with them for over a month, and all they offer is store credit — not the full refund they promise.

The product failed completely, and their customer service is just as bad. This company is not trustworthy. Save your money and stay away

update as you can see I am still getting the runaround with the company. In a private email I received the offering of a partial refund and store credit. I am still receiving their runaround and refusal to stand behind their full refund satisfaction guaranteed so once again do not waste your money or time with this fraud of the company.

25 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

SOLD ILLEGALLY AND UNSAFE!!

Product is sold ILLEGALLY in the uk and hasn’t been tested for safety! DONT BUY!
This is what I asked:

The Product Information File (PIF) contains information on how safe a cosmetic product is for human health. The PIF supports cosmetic product safety by providing:
a safety assessment, which confirms a cosmetic product is safe and gives the scientific evidence to support this.
The information must be made available to the public:

Their response ( didn’t provide any sort of evidence:

I completely understand your concerns regarding the legality and safety of the product. Your feedback is very important to us, and we take such matters seriously.

We genuinely want to resolve this issue to your satisfaction. If there’s anything else you would like to discuss or if you have further questions, please don’t hesitate to reach out.

21 de julio de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

First time order

The reason for dropping a star, the product was shipped from China & delivery took longer than expected, doesn’t tell you this at check out.

24 de junio de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

I have only been using it for a few…

I have only been using it for a few weeks but have noticed that hair loss has decreased. I am still using and hoping to get even better results. What I like is that it’s not greasy so I can apply during the day as well as at night.

24 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely to use

The product makes your hair feel soft manageable also fuller I am enjoying using it . Delivery was good and interaction with company was very good.

27 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

DONT GIVE THESE SCAMMERS YOUR MONEY

DO NOT BE TAKEN IN BY THIS SCAMMING COMPANY. HAIR SERUM DOES NOT WORK AT ALL. THEY DO NOT HONOUR THEIR MONEY BACK GUARANTEE NOR DO THEY RESPOND TO EMAILS. THEY SEND EMAIL UPON EMAIL TRYING TO GET YOU TO SPEND, SPEND, SPEND BUT WHEN THERE'S AN ISSUE THEY COMPLETELY IGNORE YOU. THEY WANT YOUR MONEY BUT ARE DISHONEST, TELL LIES AND OFFER PROMISES AND GUARANTEES THEY HAVE ABSOLUTELY NO INTENTION OF KEEPING. PLEASE DONT GIVE THEM YOUR HARD EARNED MONEY, THEY DO NOTHING TO DESERVE YOUR CUSTOM. I ONLY GAVE ONE STAR BECAUSE I HAD TO BUT THEY DONT EVEN DESERVE THAT. WORST COMPANY I HAVE EVER DEALT WITH.

22 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

This is a SCAM

This is a SCAM. It’s been a month and still not received my items and now tracking says it was delivered but I have not recieved any items or packages from them. They are not responding to my customer service messages and have not received any refund from them. When I looked for the company on the BBB it says not found. Be aware!

3 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

This company is an absolute joke they…

This company is an absolute joke they have taken out of my account for payments for hair serum and I've not received one of them they never updated my address to send me the right products to the right address I've emailed them pretty much every day for the last month telling them it's the wrong address I still haven't heard anything from them about having a refund for the products that I've never received stay well clear of this company

26 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I purchased this product

I purchased this product, followed ALL directions to the letter on the evening of 10/17. The morning after on 10/18 I woke up with eyes swollen shut and blisters on my eyelids. The burning pain was unimaginable. I had an allergic reaction to the adhesive on the lash pads. The blisters were just under where the adhesive strip was. I reached out to customer service to request a refund, but instead of telling me how to process my refund, they are sending “tips” on what to do if the product injures you. I do not need tips. I need a REFUND. After 4 emails still getting “tios” and still waiting to get instructions on how to get a refund. The customer service is unconscionable. They should be ashamed of themselves not offering refunds when the product injures a customer. If no action is taken to provide a refund I plan to take action against this company.

18 de octubre de 2024
Opinión espontánea

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