On 1st (and only) use did not provide an even shave of my head, despite following instructions and reading FAQ’s. Also caused irritation and soreness. Have tried to return the product (in original pac... Ver más
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Consulta las opiniones de los clientes
The help I received with my order was outstanding. I did my own research into dental flossers and deemed this site/company to be head and shoulders above any other. Communication was first class, an... Ver más
Found the site easy to navigate. The water pick purchased was delivered (to Australia) in record time compared to other sites I've used and tracking was kept up to date. The product was exactly as des... Ver más
I needed to change my teeth cleaning after a trip to the dentist and decided to buy a Sonic toothbrush and a water 'flosser'from Luxecare. Both items arrived rapidly in well-packed boxes and with all... Ver más
Información sobre la empresa
Escrito por la empresa
Discover your ultimate self-care sanctuary with our premium personal care products.
Información de contacto
85 Great Portland Street, First Floor, W1W7LT, London, Reino Unido
- support@luxecare.co.uk
- luxecare.co.uk
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Ha contestado el 22% de las opiniones negativas
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Ordering the item I wanted was easy
Ordering the item I wanted was easy. Delivery was within the time expected. The head razor was a gift for my son and he is very pleased it's performance. Overall a successful purchase and I would certainly order from Luxecare again.
True to description
True to description, excellent product in a reasonable price range. Better than other water glossers I’ve had. Thank you Luxe.
Nice company to deal with… and their…
Nice company to deal with… and their product the Luxe toothbrush is a pleasure to use. It has long battery life and uses the same charger and cord as my mobile phone which is a big plus. It has a gentle but cleansing effect on my teeth.
Overall a great product.
Good website
Good website, the flosser was easy to order and it's best I've owned, having had two others before. Really easy to use and effective
IPL device
I've gave 5 star as they have redeemed themselves. I bought an IPL device but unfortunately it didn't work. It took some time to get a response at first which was frustrating. But then today I got an email apologizing. Saying they are busy and as a token of good will for the delay along with a new device I will get a complimentary gift.
More than happy with that. And I understand companies can get busy.
Easy to order on a friendly and easy to…
Easy to order on a friendly and easy to navigate website. Found the model I wanted and ordered. The parcel arrived in a timely manner well packed and good setting up instructions
Great product and excellent quality
The product is high quality and the blades make short work of shaving my dome smooth. Will be purchasing replacement blades again as I am extremely happy with the product.
Ordered a led face mask
Ordered a led face mask, the quality is cheap and bad, the elastic band around face didn’t fit properly, asked to return item they didn’t accept because already opened the parcel box, and Peter promised to come back via email and deal with problem never come back in a month time, don’t waste your money, buy from guaranteed shop.
Awful experience
Awful experience. Delivered aignificantly late and now silence from support email when needing a refund trading standards next
Excellent
Excellent company, excellent products & customer care. The toothbrush is excellent value for money. I’ve used sonicare for so many years, over priced poor quality now so I decided to try another brand, I’m so pleased I did. Super fast delivery, packaged beautifully, a pleasure to open. Easy user friendly guide, lots of spare heads, fabulous travel case Superb. Thoroughly recommend you try
I purchased the water flosser and the…
I purchased the water flosser and the nozzle is ill fitting making it leak.
I have contacted customer services numerous times and have not had a response. This company prides themselves on their response time, but to date this has proved to be a false claim.
This is very frustrating as I cannot resolve my issue. I would not use this company again.
My IPL laser device stopped working…
My IPL laser device stopped working within the warranty period. At first, customer service responded and asked me to send a video showing the fault, which I did immediately. After that, they completely stopped responding.
I have sent multiple follow-up emails and have been ignored every time. I am left with a faulty product and a company that appears to have no intention of honouring its warranty obligations.
I would not buy any of there products.
Love my Luxe toothbrush
Love my Luxe toothbrush. Very efficient and cleans throughly. Very quiet and helpful different modes. Good quality case. Would highly recommend.
I love the flosser and the difference…
I love the flosser and the difference speeds make it a wonderful item
I cannot believe the amount of food it has taken out from my teeth. I’m so pleased I bought it.
Not worth the money
I’ve been using it for over a year now — I bought it in May 2025. First of all, the charging cable is really short and not great for body use. Luckily I’m petite, but I still think it’s far too short for the intended purpose.
Secondly, I don’t think it has reduced hair growth as effectively as my previous IPL device. The fact that maintenance is needed 1–2 times a week is also annoying.
Overall, I won’t be repurchasing it. At £150, I think there are better options available for the price. I’ll keep using it for now so the money doesn’t go to waste, but I’m not particularly happy with it.
Poor performance, overpriced, no customer service.
The pressure of the flosser is weaker than my 3 years old non branded Amazon water flosser that cost £20 rather than Luxe £60 with very poor customer service. I’ve complained requesting a resolution to replace my product or refund it since 30th of April and still haven’t received any resolution. Reporting to ombudsman for false advertisement. Totally scammed.
Luxe Intelligent Sonic Toothbrush +…
Luxe Intelligent Sonic Toothbrush + Travel case. The toothbrush that makes a weedy noise and thats about all it is good for. Absolute Rubbish
Ordered my item which stated 3-5 days…
Ordered my item which stated 3-5 days delivery been over a week now i contacted customer care and no reply to e mail wont be using these again
Very well packed and as described…
Very well packed and as described lovely style with great performance.
Please buy this toothbrush, it’s amazing!
Best electric toothbrush i have ever used, Previously i always opted for a hard brush, i have 100% changed my mind, soft brush, teeth have a ‘dentist clean’ feel
Dentist complained my gums were swollen (brushing too hard)
Nothing i can say other than you do need this toothbrush
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