Bought a ring from here and it looked like cheap tat. Returned it at my own expense and have proof of postage but they’re claiming the ring was never received so won’t refund me. My experience has bee... Ver más
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Bought a ring from here and it looked like cheap tat. Returned it at my own expense and have proof of postage but they’re claiming the ring was never received so won’t refund me. My experience has bee... Ver más
La empresa ha respondido
I’m so happy with the jewellery I ordered it’s beautiful and unique. Comes in lovely packaging would be ideal for gifting. I have already ordered another ring. There was an issue with my delivery whic... Ver más
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Amazing customer service!! I purchased a gorgeous ring, after a couple of days of wearing it I noticed a few stones had fallen out. Email sent, replacement offered and accepted. Unfortunately the... Ver más
Beautiful item, even better than expected. Excellent value for money. Delivered very quickly in lovely packaging. A new favourite for really different, interesting jewellery. I have now ordered pieces... Ver más
Luxe Tones is a British jewellery brand on a mission to offer on-trend unique jewellery at affordable prices, for every occasion. As seen in Vanity Fair, Cosmopolitan, Heat & more. 30 Day Returns. Same-Day Dispatch. Satisfaction Guarantee. Free Shipping.
Suite 3, 40 Fullers Court, Lower Quay Street, GL1 2LW, Gloucester, Reino Unido
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Gorgeous item, beautifully packaged. This was my first order & I will definitely be using Luxe Tones again for myself & for gifts for friends & family.
Thank you!
Jill x
Delivery was quite quick but product wasn’t the quality I expected
Fabulous company with beautiful unique products.
From start to finish the process was simple and easy. Postage was reasonable. Quick delivery. And the item itself ... oh, JOY 😃! Could not be happier. Colour is amazing. Fit was easy to do. Quality stood out a mile! Happy days ...
Loved my puma head bracelet good quality and fast delivery. Good company.
This is the 3rd time l have ordered from Luxe Tones. Great quality, lovely jewellery and at an affordable price. Speedy delivery too.
I received my first order from this company and l am delighted! The panther cuff bracelet is beautiful, nice quality and arrived very quickly. It was well packaged for safe arrival and gift wrapped in a velvet pouch. No hesitation to buy here again. Thank you ❤️
Ordered a few times. Earrings, necklaces and anklets. Excellent service and jewellery is great value and well packaged. Highly recommended 👌
Pretty jewellery but it barely lasts and their online form never seems to work!
I ordered 3 different bits - 2 pairs of earrings and an anklet for Christmas. One pair of earrings is yet to be worn and I’m worried now!
The other earrings I was putting in and the clasp broke in my hand, they sent a replacement. So far they’re ok but not worn much and I feel like the second I try to wear them it’s just going to break again!
The anklet was broken on arrival, they sent another after some communication problems which took some time, and the first time I then wore it it broke! Literally just fell off my ankle mid wear! I contacted a minimum of 3 times via their online contact form and got no response - I eventually realised I could contact via instagram and did that where they then refunded me pretty swiftly but there seems to be huge communication issues with forms not working or being able to reply to emails! The jewellery also doesn’t seem to last which is a shame as it’s very pretty.
I bought my friend a pair of earrings for her birthday. A month later she told me that the clasps were not working properly so she couldn't wear them. I emailed Luxe Tones and they responded almost immediately. A new pair were sent out and the customer service was exactly how it should be! Well done 👏
My experience was really good … helpful information … easy to order and my goods arrived beautifully wrapped with care along with a lovely thank you note … thank you!!
Very bad experience this company. Received a necklace, wore it for two days and it broke. Contacted company, it took 5 days for them to respond… when they did I was offered a 25% discount on a further order. Contacted them again and had no response so far. The necklace was not fit for purpose so I expected to receive a refund.

Respuesta de LUXE TONES
The necklace I ordered arrived very quickly and is perfect!
Earrings are stunning and the gift packaging is really lovely, I bought these for a gift but will definitely be buying more for me !
Very flimsy cheap jewellery. Stone fell out the ring on arrival . Very over priced better quality coming from primark and shein at a fraction of the price . Avoid
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