LUXE TONES Opiniones 

453
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Bought a ring from here and it looked like cheap tat. Returned it at my own expense and have proof of postage but they’re claiming the ring was never received so won’t refund me. My experience has bee... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’m so happy with the jewellery I ordered it’s beautiful and unique. Comes in lovely packaging would be ideal for gifting. I have already ordered another ring. There was an issue with my delivery whic... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amazing customer service!! I purchased a gorgeous ring, after a couple of days of wearing it I noticed a few stones had fallen out. Email sent, replacement offered and accepted. Unfortunately the... Ver más

Valorada con 5 estrellas sobre 5

Beautiful item, even better than expected. Excellent value for money. Delivered very quickly in lovely packaging. A new favourite for really different, interesting jewellery. I have now ordered pieces... Ver más

Información sobre la empresa

  1. Joyería

Escrito por la empresa

Luxe Tones is a British jewellery brand on a mission to offer on-trend unique jewellery at affordable prices, for every occasion. As seen in Vanity Fair, Cosmopolitan, Heat & more. 30 Day Returns. Same-Day Dispatch. Satisfaction Guarantee. Free Shipping.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

453 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(453)

21 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Gorgeous item

Gorgeous item, beautifully packaged. This was my first order & I will definitely be using Luxe Tones again for myself & for gifts for friends & family.

Thank you!

Jill x

26 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great items!

From start to finish the process was simple and easy. Postage was reasonable. Quick delivery. And the item itself ... oh, JOY 😃! Could not be happier. Colour is amazing. Fit was easy to do. Quality stood out a mile! Happy days ...

26 de octubre de 2024
Valorada con 5 estrellas sobre 5

Bracelet

Loved my puma head bracelet good quality and fast delivery. Good company.

14 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great quality

This is the 3rd time l have ordered from Luxe Tones. Great quality, lovely jewellery and at an affordable price. Speedy delivery too.

25 de agosto de 2024
Valorada con 5 estrellas sobre 5

Excellent service!

I received my first order from this company and l am delighted! The panther cuff bracelet is beautiful, nice quality and arrived very quickly. It was well packaged for safe arrival and gift wrapped in a velvet pouch. No hesitation to buy here again. Thank you ❤️

28 de julio de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Pretty jewellery but it barely lasts…

Pretty jewellery but it barely lasts and their online form never seems to work!
I ordered 3 different bits - 2 pairs of earrings and an anklet for Christmas. One pair of earrings is yet to be worn and I’m worried now!
The other earrings I was putting in and the clasp broke in my hand, they sent a replacement. So far they’re ok but not worn much and I feel like the second I try to wear them it’s just going to break again!
The anklet was broken on arrival, they sent another after some communication problems which took some time, and the first time I then wore it it broke! Literally just fell off my ankle mid wear! I contacted a minimum of 3 times via their online contact form and got no response - I eventually realised I could contact via instagram and did that where they then refunded me pretty swiftly but there seems to be huge communication issues with forms not working or being able to reply to emails! The jewellery also doesn’t seem to last which is a shame as it’s very pretty.

21 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I bought my friend a pair of earrings…

I bought my friend a pair of earrings for her birthday. A month later she told me that the clasps were not working properly so she couldn't wear them. I emailed Luxe Tones and they responded almost immediately. A new pair were sent out and the customer service was exactly how it should be! Well done 👏

7 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very bad experience this company

Very bad experience this company. Received a necklace, wore it for two days and it broke. Contacted company, it took 5 days for them to respond… when they did I was offered a 25% discount on a further order. Contacted them again and had no response so far. The necklace was not fit for purpose so I expected to receive a refund.

4 de junio de 2024
Opinión espontánea
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Respuesta de LUXE TONES

Hi Shelley,

As we explained to you in our email. Our delicate jewellery is designed for reasonable wear and regrettably wearing the necklace in bed where it would be twisted and pulled cannot be considered reasonable. The Gaia necklace is one of our bestsellers and we have not had any issues with it when worn as intended.

Kind regards

The Customer Service Team

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