LUXE TONES Opiniones 

453
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Bought a ring from here and it looked like cheap tat. Returned it at my own expense and have proof of postage but they’re claiming the ring was never received so won’t refund me. My experience has bee... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’m so happy with the jewellery I ordered it’s beautiful and unique. Comes in lovely packaging would be ideal for gifting. I have already ordered another ring. There was an issue with my delivery whic... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amazing customer service!! I purchased a gorgeous ring, after a couple of days of wearing it I noticed a few stones had fallen out. Email sent, replacement offered and accepted. Unfortunately the... Ver más

Valorada con 5 estrellas sobre 5

Beautiful item, even better than expected. Excellent value for money. Delivered very quickly in lovely packaging. A new favourite for really different, interesting jewellery. I have now ordered pieces... Ver más

Información sobre la empresa

  1. Joyería

Escrito por la empresa

Luxe Tones is a British jewellery brand on a mission to offer on-trend unique jewellery at affordable prices, for every occasion. As seen in Vanity Fair, Cosmopolitan, Heat & more. 30 Day Returns. Same-Day Dispatch. Satisfaction Guarantee. Free Shipping.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

453 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(453)

21 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I bought the Evangalina Green Feather…

I bought the Evangalina Green Feather drop earrings and they are absolutely beautiful!!…..well made, lovely quality and go with my dress perfectly!!
Customer service superb and delivery amazingly fast…..very happy….😊

21 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant online experience

My experience with Luxe Tones was absolutely excellent. Chris was extremely helpful, I was very impressed with their customer service.
The jewellery is gorgeous and they have a huge range at very realistic prices.
I highly recommend Luxe Tones and wouldn't hesitate to give them a higher rating of 5* if I could.

24 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Overpriced and terrible quality

Overpriced and terrible quality. Ordered 2 types of earrings. Both earring clasps broke at first wear. Really flimsy metal. Asked for a refund a month ago and was promised one. Still waiting….

19 de febrero de 2024
Opinión espontánea
Logotipo de LUXE TONES

Respuesta de LUXE TONES

Hi Zoe,

You emailed us 6 months after placing your order to tell us you were unhappy with your order.
Despite this being outside of our returns window, we still tried to refund this for you, as customer satisfaction is extremely important to us.

However, as we explained to you, we were unable to refund you as you'd paid via Paypal and it was outside of their refund window, so you would need to contact Paypal directly.

Kind regards
Luxe Tones

Valorada con 3 estrellas sobre 5

Disappointed

Have previously bought 2 pairs from this company and love them. However most recent pair had a green glass finish. Gold clasp part no problems but after 3 wears the green is fading rapidly and now just look insipid. Disappointed as sent email with photos ..no reply. Thought better of this company

Footnote
Company have professionally and swiftly dealt with issue.

13 de enero de 2024
Opinión espontánea
Logotipo de LUXE TONES

Respuesta de LUXE TONES

Hey Rebecca,

We are so sorry about the issue with your earrings.

I have just taken a look at our customer service email inbox and cannot see any emails from you. Please be assured we take customer satisfaction extremely seriously, as a small business.

We would like to rectify this for you immediately. We have emailed you via our info@luxetones.com email, please could you check and reply?

Kind regards
Luxe Tones

Valorada con 5 estrellas sobre 5

Beautiful earrings and perfect service.

I ordered two beautiful pairs of earrings which arrived beautifully packaged and quickly. Unfortunately one pair had got damaged during delivery. I contacted customer service who got back to me almost instantly and sent me a replacement pair which also arrived super quickly. Both pairs are stunning and the customer service was perfect so I will definitely be ordering more from them in the future. Thanks Luxe Tones ❤️

30 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

DELIGHTED WITH MY PURCHASES MAXINE…

DELIGHTED WITH MY PURCHASES MAXINE MCINTYRE
i ordered two pearl necklaces as Xmas presents, I loved so much I ordered for myself The delivery was quick and the presentation packaging was so lovely too. I look forward to ordering more in the future.

26 de diciembre de 2023
Valorada con 1 estrellas sobre 5

Stone fell out of earring after 4 wears

The earrings I bought lasted 4 wears (over 6weeks) then the stone in the middle fell out. I knew they were cheap but I had still hoped for more than this.
The website itself is nice (lots of lovely things to be tempted by), ordering was easy and delivery was prompt but I guess you get what you pay for - low quality.

3 de agosto de 2023
Valorada con 2 estrellas sobre 5

Beautiful but be wary

Very beautiful designs and lovely packaging, but the quality of some of their items is cheap. I bought their star and moon earrings months ago, and within the first month, the gold plating had already started to chip. However, another pair of earrings I’ve bought from them is still going strong, so idk if it just depends on the style and design of their items?

17 de julio de 2023
Opinión espontánea

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