Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I wouldn't give a single star! Two accounts, mine and my husband's, were blocked. The employees are incompetent; they can't do anything without instructions, and when you ask them to look into the sit... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Trustpilot-Text mit Skrill-Vergleich (kurz, fair, ohne übertreiben): Bank transfers are slow and poorly tracked. My withdrawal showed “Completed” and my Luxon balance was debited, but the money to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Easy-to-use app and quick payments. When I had a question about my account, the customer service was absolutely fantastic. Can't recommend them enough.

Valorada con 5 estrellas sobre 5

Ive started using Luxon for the last 3 months and I see why its becoming so popular, especially in poker circles. It feels like Skrill 10 years ago. Good product, very good limits, no p2p fee... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de pago

Escrito por la empresa

Luxon Pay is the must have e-wallet. Use your Luxon Pay balance to send money to a friend, receive money via your personal account details / IBAN from any bank, exchange currencies, deposit into online merchants, or spend on your Luxon Pay Mastercard.


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

76 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele tardar más de 1 mes en responder

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

I logged in to GGPoker

I logged in to GGPoker, tried to deposit luxonpay was a payment method tried to deposit and when reached the final step i was told that my account was suspended and they cant tell me why.

27 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I will not trust a penny of my money on…

I will not trust a penny of my money on this app! Worst customer support ! Worst verification process! I uploaded 5 requested documents and all refused! Internet bill, 3 bank statements. I lost 2 hours today trying to verify my account between robots few mails same outcome!Do not trust!Now can't access the app ! Don't recomend !

6 de marzo de 2025
Opinión espontánea
Logotipo de Luxon Pay

Respuesta de Luxon Pay

Thank you for your review. There are certain things that aren't accepted such as screenshots of your documents so when they are rejected there is a reason why we have to request again. Sorry that you have not had a good experience, our 24/7 customer support team are always there to help

Valorada con 5 estrellas sobre 5

Is really quick

Is really quick, the transfers are fast, and the costumer’s service was excellent

15 de febrero de 2025
Logotipo de Luxon Pay

Respuesta de Luxon Pay

Thank you for your review. We are glad you are enjoying using Luxon Pay

Valorada con 4 estrellas sobre 5

It's very confusing what you can and…

It's very confusing what you can and can't do within this account.
It says receive money into the account very easily, but when I did from a friend that owed me a small amount I was grilled about it and initially asked to provide PDF for where it had come from as if it may be fraudulent, but he only owed me money I had lent him to fix his car.
It sometimes leaves you feeling quite scared you're doing something wrong.
But overall my poker buy in experience with it has been excellent.

17 de febrero de 2025
Logotipo de Luxon Pay

Respuesta de Luxon Pay

Thank you for your review. Our security checks are in place to keep your account protected, we understand this can be frustrating however we aim to keep our users as safe as possible.

Valorada con 1 estrellas sobre 5

Support was very poor when I needed…

Support was very poor when I needed information. That was a shame as the product itself was useful.

28 de diciembre de 2024
Logotipo de Luxon Pay

Respuesta de Luxon Pay

We are sorry to hear your review. Our customer service team aim to give you the best service possible so this is not what we would expect to hear

Valorada con 1 estrellas sobre 5

how to lose money

it takes a lot of personal unformation and paperwork to join this site , I joined it to pay money into dusk till dawn for a poker tournament , you have to log into your personal account with this dodgy site to pay the money , I tried to withdraw my own money after logging into the app , it tells you there is a big withdrawal fee so I thought I'm not using them again because of that so I accepted , then I get an email telling me to send loads more personal information , this is after I logged into my own account , this seems very dodgy even your own bank app doesn't ask all that . then because I refused to reveal any more personal details they blocked my account until I did . STAY CLEAR OF This VERY DODGY SITE

13 de febrero de 2025
Opinión espontánea
Logotipo de Luxon Pay

Respuesta de Luxon Pay

We are sorry to hear that you are not happy with the experience you received. Our security checks are to keep your account protected. If you contact our customer service team you will be able to provide the relevant documents to withdraw your funds

Added: After listening to your reviews we have removed withdrawal fees so please come back and see what there are no fees :)

Valorada con 1 estrellas sobre 5

It's shit prices

It's shit prices

11 de febrero de 2025
Logotipo de Luxon Pay

Respuesta de Luxon Pay

Thank you for your review, after listening to your reviews we have removed withdrawal fees so please come back and see what there are no fees :)

Valorada con 1 estrellas sobre 5

Too high comission

Too high comission and they take comission on everything - transfers, excange. I was withdrawing 120$ to my bank account and paid around 20$ of comission which is ridiculous.

12 de febrero de 2025
Logotipo de Luxon Pay

Respuesta de Luxon Pay

Thank you for your review. There are no fees on transfers, only on currency exchange and some withdrawal methods depending on your VIP level. For regular users fees are reduced and most are removed.

Added reply: After listening to your reviews we have removed withdrawal fees so please come back and see what there are no fees :)

Valorada con 1 estrellas sobre 5

Lost £100 in fees changing $ to £

Lost £100 in fees changing $ to £. Nowadays most apps have this feature for free.

10 de enero de 2025
Logotipo de Luxon Pay

Respuesta de Luxon Pay

Thank you for your review, we are sorry to hear that you are not happy with our currency exchange fees, it is rare to find free currency exchange. We offer this for our VIP users, and the rate is reduced as you build your VIP status

Valorada con 1 estrellas sobre 5

This is a scam

This is a scam, charges to load money onto your card. Then extortionate charges to withdraw it to your bank account or to other accounts. How do FCA allow this? beyond comprehension. Do Not Recommend

9 de febrero de 2025
Logotipo de Luxon Pay

Respuesta de Luxon Pay

Thank you for your review, after listening to your reviews we have removed withdrawal fees so please come back and see what there are no fees :)

Valorada con 5 estrellas sobre 5

Great job again

Its just so easy , hassle free absolutely love it
Thanks again
Martyn Frey

15 de enero de 2025
Logotipo de Luxon Pay

Respuesta de Luxon Pay

Thank you for your review! We love to hear our users enjoy the product!

Valorada con 1 estrellas sobre 5

Rubbish always asking for bank statnent

Absolutely crap service was asked 4 times for proof of transaction

13 de enero de 2025
Logotipo de Luxon Pay

Respuesta de Luxon Pay

Thank you for your review, we are sorry to hear that you are not happy with the service. Multiple requests are usually due to the wrong file format / document being sent. Sorry for the inconvenience caused, security measures are to protect your money

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más