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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I wouldn't give a single star! Two accounts, mine and my husband's, were blocked. The employees are incompetent; they can't do anything without instructions, and when you ask them to look into the sit... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Trustpilot-Text mit Skrill-Vergleich (kurz, fair, ohne übertreiben): Bank transfers are slow and poorly tracked. My withdrawal showed “Completed” and my Luxon balance was debited, but the money to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Easy-to-use app and quick payments. When I had a question about my account, the customer service was absolutely fantastic. Can't recommend them enough.

Valorada con 5 estrellas sobre 5

Ive started using Luxon for the last 3 months and I see why its becoming so popular, especially in poker circles. It feels like Skrill 10 years ago. Good product, very good limits, no p2p fee... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de pago

Escrito por la empresa

Luxon Pay is the must have e-wallet. Use your Luxon Pay balance to send money to a friend, receive money via your personal account details / IBAN from any bank, exchange currencies, deposit into online merchants, or spend on your Luxon Pay Mastercard.


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

76 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Does what is says on the tin

Does what is says on the tin, Received lots of payments from poker wins, when they do KYC its done very quickly, withdraws and deposits are fast. over all a very easy service. not a great layout like Paypal but its good enough.

12 de febrero de 2025
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Respuesta de Luxon Pay

Thank you for your review, we are constantly improving the look and feel of the app, so we hope that you prefer the new appearance as we improve it each month.

Valorada con 3 estrellas sobre 5

Poor service

I was fine, but a friend had to miss the WHOLE TOURNAMENT because of Luzon’s inability to process his payment

1 de febrero de 2025
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Respuesta de Luxon Pay

Thank you for your review, our customer support team are 24 hour and are always willing to help. Usually payments not processed will be your payment provider not Luxon Pay. We have instant bank transfers in the UK which will have solved this problem for your friend. Always reach out for assistance, we have customer support staff attending major events too

Valorada con 2 estrellas sobre 5

Getting winnings back out when you…

Getting winnings back out when you deposit with a Visa card is too difficult.Post their reply: You told us that 18 months ago, so I beg to differ.

2 de diciembre de 2024
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Respuesta de Luxon Pay

Thank you for your review, Visa withdrawals will be back available soon, sorry for the inconvenience caused, we are always working on improving our service

Valorada con 1 estrellas sobre 5

Do not use this platform

Do not use this platform, they charge 20$ for a 2k transfer to another bank, a pure scam.

11 de febrero de 2025
Opinión espontánea
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Respuesta de Luxon Pay

Thanks for your feedback, currently standard users experience fees for certain types of transactions, however we will soon be offering advanced products such as free trials for higher VIP levels where you will see less fees

Added: After listening to your reviews we have removed withdrawal fees so please come back and see what there are no fees :)

Valorada con 1 estrellas sobre 5

Luxon Pay block my accont with money and support wasn't answer me more than 2 days

I was make deposit to my account, send to my wife, she was returned money back to me in a week, I was withdrawal to cryptowallet and got a Locked. SCAM(
-90$

3 de febrero de 2025
Opinión espontánea
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Respuesta de Luxon Pay

Hi, Thank you for your review, We have requested more information to look into this case for you but not received anything yet. Please contact our customer service team to discuss your case as the money will not be lost, we will be waiting on communication

Valorada con 5 estrellas sobre 5

Very smooth experience

Very smooth experience, easy to deposit/withdraw/transfer.

3 de febrero de 2025
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Respuesta de Luxon Pay

Thank you for your reply, we are pleased that you are enjoying using Luxon Pay

Valorada con 4 estrellas sobre 5

Easy and fast transaction with…

Easy and fast transaction with reasonable commission. I would like the withdrawals from the Luxon to bank account to be quicker but overall happy with the service.

4 de febrero de 2025
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Respuesta de Luxon Pay

Thank you for your review. We are actually working on a faster bank withdrawal which is completely free too so this is coming very soon!

Valorada con 1 estrellas sobre 5

Terrible service

Terrible service, very rude staff

24 de enero de 2025
Opinión espontánea
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Respuesta de Luxon Pay

I am sorry to hear this review, this is not feedback we usually receive. After reviewing your case there is no evidence of our staff being rude, they were in fact very polite and handled the situation in the best way possible.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, fast responses through emails, and very easy to use for deposits and withdraws

20 de enero de 2025
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Respuesta de Luxon Pay

Thank you for reviewing Luxon Pay. We are pleased that you are enjoying our product

Valorada con 5 estrellas sobre 5

Excellent ewallet

This ewallet is really fantastic! The interface is intuitive, it’s easy to use, fast and secure making payments, support chat is available 24/7. Highly recommend it!

20 de enero de 2025
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Respuesta de Luxon Pay

Thank you for your review, we are pleased that you are enjoying our product!

Valorada con 5 estrellas sobre 5

Excellent service and product

Excellent service and product. Ultra easy to use, secure, fast and everything you need from a digital wallet. Cannot fault it in any way at all.

17 de enero de 2025
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Respuesta de Luxon Pay

Thank you for reviewing Luxon Pay. We are pleased to hear you are enjoying our services!

Valorada con 1 estrellas sobre 5

Fees are a scandal

Fees are a scandal. You get charged fees for depositing and then withdrawal. Avoid at all costs. Devastated that certain poker tours only allow you buy in this way. Luxon only confirms the fees on withdrawal, but not on deposits. Will avoid in future.

7 de enero de 2025
Opinión espontánea
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Respuesta de Luxon Pay

We are sorry to hear that you have had a bad experience. The fees charged on your deposit will be fees from your payment provider in this case, there are no deposit fees from Luxon Pay and most deposit options are free to use, some APMs will charge their own fee unfortunately (which for regular users we absorb these fees as per our VIP scheme). Regarding withdrawals there is a fee for certain methods which as mentioned is shown clearly on the withdrawal screen. Again these fees are waived for regular users. Bank transfer is a completely free, instant and convenient way to deposit and you can view your account details within your account to send payments this way in future. We have also upgraded your account so that you can experience our app with no fees until the end of March to see that our product is valuable if used regularly.

Added reply: After listening to your reviews we have removed withdrawal fees so please come back and see what there are no fees :)

Valorada con 1 estrellas sobre 5

Would give 0 if I could.

Would give 0 if I could.

Made me dox my first crypto deposit. And then on the next deposit which came from the same account, they asked even more history. By that time I already had exchanged from USD to CAD and paid a few 100$ in fees.

I didn't agree to provide more information as it was beyond what any other crypto exchange ever asked.

They kept the fees, they sent my money (what was remaining) and locked my account.

These guys are bullies and crooks. This is a honeypot and or a scam.

5 de enero de 2025
Opinión espontánea
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Respuesta de Luxon Pay

I am sorry to hear that you have had a bad experience, Luxon Pay is not a crypto exchange and therefore your crypto concerns are not related to Luxon Pay. Your case has been investigated and for compliance and security we must receive accurate documents for users to have an account with Luxon Pay to support transactions.

Added reply: After listening to your reviews we have removed withdrawal fees so please come back and see what there are no fees :)

Valorada con 5 estrellas sobre 5

Quick and easy

I have been using Luxon now for about 6 months. I am really happy with this service, its super easy to transfer money in and out to my contacts and easy to deposit. I find the app is user friendly. I have only had to speak to customer service once but they were really helpful and quickly able to resolve my query, they have a 24/7 service which was great as I was online late in the evening.

25 de octubre de 2024
Opinión espontánea
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Respuesta de Luxon Pay

Thank you for your review we are pleased to hear you are enjoying our services :)

Valorada con 5 estrellas sobre 5

I've been using Luxon for nearly two…

I've been using Luxon for nearly two years. I find their service fast and reliable. The guys on support are available 24/7 and are super helpful and professional. I defiantly recommend them.

24 de octubre de 2024
Opinión espontánea
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Respuesta de Luxon Pay

Thank you Emma, we are so pleased to hear your review

Valorada con 5 estrellas sobre 5

Easy and fast to use

I have been using LuxonPay for quite some time now. I used it to send and receive money between friends. Wires are very fast and free of charge. You can also send the money to any bank account for a small fee but you receive the money within 48 hours. I also used it a couple of times to register to a poker tournament and it's very easy and straightforward.
Overall great online wallet that I highly recommend

19 de octubre de 2024
Opinión espontánea
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Respuesta de Luxon Pay

Thank you for your review, we love to hear that you and your friends are benefiting from our services

Valorada con 5 estrellas sobre 5

Excellent payment app

You guys are doing a great job! The app is improving all the time, new features and products are being added to make Luxon Pay the one stop payment app! I’ve completely moved away from a competitor as Luxon Pay doesn’t charge you a monthly fee like others!

I personally use my account to send money to others users (it’s free!) and spend on my Luxon Pay Mastercard especially while travelling.

I’ve never really had any issues but the customer support team are on hand 24/7 if you need any help or guidance which is great service for a payment app!

22 de octubre de 2024
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Respuesta de Luxon Pay

It's great to hear how much you are enjoying using our services and our Mastercard to spend abroad!

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