Luxplus United Kingdom Opiniones 

Respuesta de Luxplus United Kingdom

12 ago 2026

Hi Nigel 💗

Thank you so much for your wonderful 5-star review! 🌸

We're so happy to hear that you were pleased with the fast delivery and that it gave you the confidence to place another order. It also means a lot to know that you're happy with both the products and the prices. ✨

We truly appreciate your support and can't wait to welcome you back again soon! 💕

Kind regards,
Mia - Team Luxplus

Respuesta de Luxplus United Kingdom

4 ago 2026

Hi Chris

Thank you for taking the time to share your experience with us.

We're pleased to hear that you were happy with your product, but we're sorry to hear that you were disappointed with your membership experience.

Looking at your account, we can see that you saved £26.78 through your membership. This means that the savings from your purchases almost matched the membership fees paid during that period. ✨

If you ever need to get in touch with us, we kindly recommend contacting our Member Service team through our website rather than via PayPal, as this is the quickest way for us to help and ensure that your enquiry reaches the right team. 💕

Regarding the membership, it can be cancelled from your account on our website in just a few seconds. If you ever have any trouble, our Member Service team is always happy to help you with the cancellation as well. 🌸

Kind regards,
Mia - Team Luxplus

Respuesta de Luxplus United Kingdom

27 jul 2026

Hi Rose,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience with Luxplus didn't meet your expectations. 😔

When placing your first order, you receive a 14-day free trial of our membership, allowing you to explore all the member benefits. After the trial ends, the membership automatically continues at £8.99 per month unless it's cancelled. You can cancel your membership at any time.

The membership, including the free trial, automatic renewal, and monthly fee, is clearly presented during sign-up and must be accepted before an order can be completed. ✅

If you prefer not to become a member, you also have the option to purchase your products at the regular retail price instead of the discounted member price.

We're sorry to hear that the membership wasn't what you expected. If you'd like us to review your account or answer any questions about your membership, our Member Service Team will be happy to help. 💙

Kind regards,
Nathalie – Team Luxplus

Respuesta de Luxplus United Kingdom

23 jul 2026

Hi Barakat,

Thank you so much for your kind feedback 😊✨

We're sorry to hear that one of the items in your order arrived spilled, but we're glad our customer service team was able to resolve the issue for you! 💫We truly appreciate your understanding and are happy to hear you were satisfied with the support you received 💜

Kind regards,
Nathalie – Team Luxplus 🌸

Respuesta de Luxplus United Kingdom

21 jul 2026

Hi Chris,

Thank you for taking the time to share your experience with us. 🌸

We're sorry to hear that you felt the membership wasn't made clear. We completely understand your frustration, and we're sorry that this has been your impression. 💗

Luxplus is a members-only club where a subscription provides access to exclusive member prices and a range of additional benefits. ✨ We provide information about the membership at several stages during the checkout process, including on the product pages, in the shopping basket, and in the order confirmation sent by email. 📩

Customers also have the option to shop without a membership by purchasing at the regular prices, allowing everyone to choose the option that suits them best. 🌼

We would like to get a chance to check whether your membership has been cancelled correctly. If you could provide your details (e-mail address and phone number) on Trustpilot, we'd be happy to look into this for you.💕

Thank you for your feedback. 🙏 We take comments like yours seriously and use them to continuously improve our communication and service.

Kind regards,
Nathalie – Team Luxplus 🌸

Respuesta de Luxplus United Kingdom

Actualizada el 21 jul 2026

Hi Colette,

Thank you for taking the time to share your feedback with us 🙏

We are sorry to hear that your order took longer than expected to arrive and that you experienced an allergic reaction after using the perfume. We understand that this has been an upsetting experience. 😔

We appreciate that every person’s skin can respond differently to cosmetic and fragrance products. Even products that have been thoroughly assessed and meet all required safety standards may not be suitable for every individual, as sensitivities and reactions can vary from person to person.💫

As stated in our FAQ, we always recommend reviewing the product information and ingredients before use. Unfortunately, an individual sensitivity or reaction to an ingredient that is listed by the manufacturer does not necessarily mean that the product is defective or that there is an issue with its quality.
We have provided additional information via e-mail.

We understand that this has been a disappointing experience and regret that we have not been able to meet your expectations on this occasion. We appreciate you taking the time to share your perspective and sincerely hope you are feeling better. 💐

Kind regards,
Nathalie - Team Luxplus 🌸

Respuesta de Luxplus United Kingdom

17 jul 2026

Hej Kaja

Tak fordi du har delt din oplevelse.

Det er ærgerligt at læse, at du har fået dette indtryk. Vi har forsøgt at finde et medlemskab ud fra de oplysninger, vi har til rådighed, men det har desværre ikke været muligt. Derfor har vi sendt dig en besked via Trustpilot og bedt om lidt flere oplysninger, så vi kan undersøge sagen nærmere. 🔎

Vi vil gerne understrege, at et Luxplus-medlemskab kun kan oprettes, når det aktivt accepteres i forbindelse med et køb. Det er derfor ikke muligt for os at oprette et medlemskab uden kundens samtykke.

Vi vil meget gerne hjælpe med at få afklaret sagen. Hvis du svarer på vores besked via Trustpilot med de ønskede oplysninger, undersøger vi sagen hurtigst muligt. 🤝

Vi ser frem til at høre fra dig.

Med venlig hilsen Anna
Luxplus Kundeservice DK🌸

Respuesta de Luxplus United Kingdom

3 jul 2026

Hi Elaine

Thank you for taking the time to share your feedback. We're sorry to hear that your experience with us has been disappointing.

When placing your first order at Luxplus, you start with a 14-day free trial, giving you the chance to explore all the membership benefits. After the trial, the membership automatically renews at £8.99 per month and continues until you choose to cancel. You can cancel your membership at any time.

The membership terms, including the free trial and the monthly fee, are presented during sign-up and must be accepted before an order can be completed.

If you didn't wish to become a member, you also had the option to purchase your products at the regular retail price instead of the member price. Alternatively, you could have cancelled your membership at any time during or after the free trial if you no longer wanted to continue.

We understand that subscription services aren't for everyone, and we're sorry to hear that our membership wasn't what you expected. If you have any questions about your account or membership, our Member Service Team is always happy to help 🙏

Kind regards,
Mia - Team Luxplus

Respuesta de Luxplus United Kingdom

26 jun 2026

Hi David

Thank you so much for your great feedback 😊✨
We’re really happy to hear that you’re satisfied with the Neutral washing liquid 🧴 and that everything arrived safely and in good condition 📦👍

It’s great to know the delivery went smoothly 🚚 and met your expectations, that’s exactly what we aim for every time 🙌

Kind regards,
Mia - Team Luxplus

Respuesta de Luxplus United Kingdom

24 jun 2026

Hi,

Thank you for sharing your experience! 💖

We’re glad to hear that you were able to cancel your membership without any issues and that our customer service could assist you with a smooth resolution, including the refund. ✨

At the same time, we’re sorry that the product you received did not match what was advertised. That’s certainly not the experience we want our customers to have.

We truly appreciate your understanding and your kind words about our customer service. Your feedback means a lot to us, and we’ll continue working to ensure a better and more consistent experience going forward. 💕

We would be happy to welcome you back another time. 🌸

Best regards,

Mia - Team Luxplus

Respuesta de Luxplus United Kingdom

15 jun 2026

Hi Sonya,

We're sorry to hear that you are disappointed with your experience 💔

We would like to clarify that the amount charged for the membership does not match the figure mentioned in your review. According to our records, you have been charged for two membership fees totaling £17.98, while at the same time you have saved £8.43 on your purchases through the member prices.

We also strongly disagree with the claim that Luxplus is dishonest. Membership terms are clearly presented throughout the purchase journey, including alongside the member prices, in the shopping cart, in the terms and conditions (which must be accepted before completing an order), and again in the order confirmation email ✨

Membership is completely optional, and customers can always choose whether they wish to purchase at the member price with membership benefits or at the regular retail price.

We understand that memberships are not for everyone, and we are sorry to hear that it was not cancelled earlier if it was no longer wanted. We would also have appreciated the opportunity to assist you sooner had you contacted us regarding your membership.

Best regards,
Mia - Team Luxplus

Respuesta de Luxplus United Kingdom

12 jun 2026

Hi Muhammad💖

Thank you for your review.

We're sorry to hear that you weren't satisfied with our return process 🌸 We'd really like to understand what went wrong and how we can improve your experience.

I've sent you an email so we can learn more about what you didn't like and see if there's anything we can do to help 💕

We look forward to hearing from you.

Kind regards,
Mia - Team Luxplus

Respuesta de Luxplus United Kingdom

Actualizada el 3 jul 2026

Hi,

Thank you for your review. We are sorry to hear about your experience.

I completely understand that an unexpected charge can be confusing and frustrating.
When placing a first order at Luxplus, customers can choose to purchase products at member prices, which activates a Luxplus membership with a 14-day free trial. After the trial period, the membership continues at £8.99 per month unless cancelled.

We would also like to clarify that information about the membership is displayed throughout the purchase journey: in a pop-up before purchase, next to the member-priced products, in the basket where customers must actively accept the membership terms, and again in the order confirmation.

Unfortunately, we have not been able to identify your customer profile based on the information in your review, so I have requested additional details via Trustpilot. Alternatively, please feel free to contact our Customer Care team directly, and we will be happy to investigate your case and assist further.

Kind regards,
Mia - Team Luxplus

Respuesta de Luxplus United Kingdom

26 jun 2026

Hi Nikk

I’m sorry to hear about your experience, and I’d like to personally clarify the situation for you.

To clarify, when placing your first order with Luxplus, the membership includes a 14-day free trial and is clearly presented throughout the purchase journey – including on the website, at checkout, and in the order confirmation sent after purchase. If the membership is not cancelled within the trial period, it automatically continues at £8.99 per month, as agreed upon signup.

We have already been in direct contact with you via email and provided a more detailed explanation of how the membership works and how your specific case was handled.

It is always possible to cancel your membership at any time, either directly in your account or by contacting our customer service team. If you had reached out to us earlier, we would of course have assisted you immediately with cancelling it, and it’s unfortunate that this was not done sooner if you no longer wished to continue the membership.

We can confirm that your membership is cancelled.

Best regards,
Mia - Team Luxplus

Respuesta de Luxplus United Kingdom

26 jun 2026

Hi Val,

We’re sorry to hear about your experience, and we would like to address your concerns clearly.

Luxplus is a membership-based shopping concept where customers receive access to member prices after a 14-day free trial. This information is clearly presented during the purchase process, at checkout, and in the order confirmation.

There is no intention to hide the membership or charges, and customers can cancel their membership at any time directly in their account or by contacting our customer service team.

We can also see that during your membership period, you have saved £18.55 on your purchases, which is more than double the total membership fees charged in the same period.

We understand that you may still feel dissatisfied, but we do not accept the characterization of this as a scam, as the membership terms are clearly communicated and actively used to provide access to discounted prices.

Best regards,
Mia - Team Luxplus

Respuesta de Luxplus United Kingdom

1 jun 2026

Hi

Thank you for your feedback.

We’re sorry to hear that you are dissatisfied with your experience 💔 It is not the experience we want for our members.

We strongly disagree with the claim that Luxplus is dishonest. Membership terms are clearly and transparently presented throughout the entire purchase journey, including next to products, in the shopping cart, in the terms and conditions (which must be accepted before completing an order), and in the order confirmation email ✨

We also do not hide where we ship from. Luxplus was founded in Denmark, and all orders are shipped directly from our warehouse in Denmark 📦

Membership is optional, and customers can always choose between member price or regular price.

We have not been able to identify your account based on the information provided and have therefore requested additional details via Trustpilot so we can investigate your case further 💗

You are also very welcome to contact our customer service team directly at any time if you need further assistance.

Kind regards,
Mia - Team Luxplus

Respuesta de Luxplus United Kingdom

20 may 2026

Hi

Thank you for taking the time to share your feedback 💗

We’re sorry to hear that your experience felt frustrating, especially regarding the membership.

We would like to clarify that the membership details are clearly communicated throughout the purchase process, including next to the products, in the shopping cart, in the terms and conditions that must be accepted before completing the order, and in the order confirmation email.

We also want to highlight that your membership has provided clear value during the period in question. You have saved 223 SEK on product prices and 69 SEK on shipping, meaning your total savings exceed the membership cost 💸

We can also see that my colleague has already responded to your inquiry via email 💌 Please feel free to get back to him if you have any further questions , we are always happy to help 🌸

Best regards,
Mia - Team Luxplus

Respuesta de Luxplus United Kingdom

19 may 2026

Hi James

Thank you so much for your kind review ⭐

We’re really happy to hear that your item arrived safely and that you are pleased with both the product and our service 👍😊

Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.

If you ever need anything in the future, we’re always here to help 💞

Best regards,
Mia - Team Luxplus

Respuesta de Luxplus United Kingdom

19 may 2026

Hi

Thank you for your review ⭐

We are sorry to hear that you feel disappointed with your experience.

However, we can confirm that the profile, membership, and order were all registered under your name, and that the package was successfully delivered and received on 07-04-2026 📦✅ The product was purchased at a discounted member price, which allowed you to save several pounds compared to the regular retail price 💷✨

As clearly stated during checkout, the order included a membership subscription. The membership can be cancelled at any time, and we truly wish you had contacted us earlier if you did not wish to remain a member, we would have been more than happy to assist you with the cancellation 😊

If you believe that someone else placed the order using your information without your consent, we kindly recommend reporting the matter to the police, as this would be considered unauthorized use of personal information.

We always strive to provide clear information and helpful customer service and we are sorry to hear that you feel this was not your experience 💞

Best regards,
Mia - Team Luxplus

Respuesta de Luxplus United Kingdom

11 may 2026

Hi Zakariya

Thank you so much for your kind and detailed review 💗

We truly appreciate you taking the time to share your experience with us. We’re sorry to hear that some of your items arrived damaged, but it’s wonderful to hear that our customer support team was able to help you quickly and resolve everything for you 💬✨

We also really appreciate your thoughts on the membership and how it works.
I’ve shared your lovely feedback directly with Wilde and Nathalie, they were both very happy to hear your kind words 💕🌸

Thank you again for your support and for choosing us 💗
Best regards,
Mia - Team Luxplus