I'm another person who only bought one item but was signed up for their 'membership'. I didn't want it and asked for a refund but they refused, even after I cancelled. Appalling way to get money out o... Ver más
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Consulta las opiniones de los clientes
To luxplus order no 10593777 I have bought one item and consequently been signed up for 2 and a half years to 8 .99 taken out of my bank you must realise from all the other reviews ( over a dozen )tha... Ver más
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Zero stars. You may pay less for an item but you get charged £8.99 membership fee a few days later which you aren't made aware of when you order, it's well hidden. The item that was a reasonable £18... Ver más
La empresa ha respondido
Always great service and delivery. Prices are excellent. I order every few months as I can only use washing liquid with Perfume etc in. The three options are exactly what I need. Have been buyin... Ver más
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Información sobre la empresa
Escrito por la empresa
Luxplus is a members’ club where you can get beauty, wellness, and everyday products at some of the lowest prices online. With a monthly membership, you unlock exclusive deals and benefits that grow month by month like beauty cash and brand discount. Luxplus is your way to beauty.
Escrito por la empresa
Información de contacto
5, Station Court, Station Road, NR9 3AY, Hethersett, Reino Unido
- hello@luxplus.co.uk
- luxplus.co.uk
1,9
Malo
2 mil opiniones
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If I could I will gave -1000stars .They…
If I could I will gave -1000stars .They took 11 payments of £8.99 each without any reminder. RUBBISH!!!AVOID!!!
18 de octubre de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Beata, we try to be as transparent as possible about the membership, and this is communicated for example:
\-On the homepage
\-Under the membership price, where it states that purchasing at this price starts a membership
\-You must actively choose whether to buy a product at the member price or the regular price
\-A membership is added to your basket when you purchase member-priced items for the first time
\-You also receive a confirmation email with information about the membership when you place your first order
\-Additional information can be found under our “Terms and Conditions” and “Membership Terms”
Please don’t hesitate to reach out if there’s anything else we can assist you with - Team Luxplus.
I ordered 1 item off this site and…
I ordered 1 item off this site and somehow ended up paying monthly for a subscription I didn't even know I had. I have been paying it for months and only by accident realised today. £8.99 a month for months beware!!! Note the response below. This is not made clear on the website at the time of ordering nor did I get any communication confirming membership set up! Buyer beware of using this company!
25 de noviembre de 2024
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Deborah,
Thank you for your feedback. We’re sorry to hear about your experience. Our website and terms do include information regarding subscriptions, and membership fees are automatically renewed unless cancelled. We recommend checking your account settings to manage or cancel any ongoing subscriptions.
We try to be as transparent as possible, and this is communicated for example:
\-On the homepage
\-Under the membership price, where it states that purchasing at this price starts a membership
\-You must actively choose whether to buy a product at the member price or the regular price
\-A membership is added to your basket when you purchase member-priced items for the first time
\-You also receive a confirmation email with information about the membership when you place your first order
\-Additional information can be found under our “Terms and Conditions” and “Membership Terms”
We appreciate your comments, as they help us clarify information for future customers.
Arrived quickly and as ordered
24 de septiembre de 2025
Respuesta de Luxplus United Kingdom
Hi Lucy, we are glad that the shipment of your order went smoothly. Enjoy your order!
No Goodwill, Poor Customer Service
I joined for a one-off purchase over two years ago. I hadn’t used the service since, but I only just realised the direct debit was still running.
When I contacted customer service to cancel the payment, I explained the mistake and asked—very politely—if they could consider a refund or even a partial refund as a goodwill gesture, given I hadn’t used the membership once in that time. Their response was simply to cancel my account with no refund at all.
I completely understand that technically the payments were my responsibility, but good customer service is about more than sticking to the strictest terms. A little flexibility and understanding would have gone a long way here. Instead, I’m left feeling disappointed and undervalued as a customer.
25 de septiembre de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi,
We are sorry for your negative experience with Luxplus. When buying products for the member price the first 14 days is free, after which the membership becomes automatically renewed for 8.99/month. With the membership you can enjoy products for a discounted price and safe money overtime on your orders. You can cancel the membership by logging into your account or we can do it for you if you contact member service. If the membership is not for you, you can always choose to buy for the normal price.
Feel free to contact member service if you have more questions about the membership.
Team Luxplus
Scam they have took money out of my…
Scam they have took money out of my bank I haven't even heard of them. I have never had any email saying iv subscribed nor have I received anything from this company
28 de septiembre de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Marie
Thank you for your review!
When placing your first order with Luxplus, you have the option to purchase products at our discounted member prices, which automatically starts a membership with a 14-day free trial. After this period, the membership continues at £8.99 per month, but it can of course be cancelled at any time.
We try to be as transparent as possible, and this is communicated for example:
\-On the homepage
\-Under the membership price, where it states that purchasing at this price starts a membership
\-You must actively choose whether to buy a product at the member price or the regular price
\-A membership is added to your basket when you purchase member-priced items for the first time
\-You also receive a confirmation email with information about the membership when you place your first order
\-Additional information can be found under our “Terms and Conditions” and “Membership Terms”
We appreciate your feedback and will keep it in mind going forward.
Best regards
Signe, Team Luxplus
They're scammers
They're scammers, people shouldn't enter their website. They have been collecting money from my sister account till date, what for? They're not trustworthy
9 de junio de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Gene, I am sorry for your negative experience with Luxplus. When buying products for the member price the first month is free, after which the membership becomes automatically renewed for 8.99/month. With the membership you can enjoy products for a discounted price and safe money overtime on your orders. You can cancel the membership by logging into your account or we can do it for you if you contact member service. If the membership is not for you, you can always choose to buy for the normal price. Feel free to contact member service if you have more questions about the membership.
Scammers!
Scammers!
They took £8.99 from my account for the last three months, only saw it by chance when looking in my paypal. Never agreed to any subscription.
Avoid them – they’re scammers.
Response to their response:
Regardless of how it is worded on your website, I did not knowingly agreed to a subscription. I only discovered the charges by chance and could not reach your customer service despite trying. If you want to offer discounts, be upfront — either give people a clear discount or charge more. Don’t be shady. This feels like a scam, and I’ll be reporting it to PayPal and consumer protection authorities.
1 de julio de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi,
We apologize for your unfortunate experience with Luxplus. When you place an order for the member price, you automatically agree to start a membership. This membership is free for the first 14 days and then only 8.99 per month. You can cancel it at any time through your account or by contacting our customer service.
If you don't want to start a membership, you can always buy our products for the normal price. Feel free to contact member service if we can be of any help to you.
Please feel free to contact our customer service if you have any questions we can help you with.
Team Luxplus
Ordered bottles of nettle shampoo and…
Ordered bottles of nettle shampoo and was sent nettle and burdock oil, tried to email company about error and was told email couldn't be sent. Avoid at all costs.
5 de septiembre de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Tracy, thank you for your review. I am sorry that there was an issue in your order. You can contact member service by sending an email to hello@luxplus.co.uk. I hope we can help you with the issue soon.
nothing, zip, zero and a whole lot of diddly squat
Only one star as there is no option for zero.
Took money from my account, no confirmation no goods. I cancelled with my bank.
Bunch of crooks, no response from emails or webchat.
*** In response to your reply. THAT was pointless. I have cancelled, you clearly need the £28 you charged me more than I do. As I said, bunch of crooks.
3 de septiembre de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi, thank you for your review. Luxplus is an online webshop that provides large discounts on thousands of products. It is possible to become a member, so you can buy our products for the member prices, or you can buy our products without a membership for the normal prices. The first 14 days of this membership are free, afterwards it costs 8,99 per month. You can always cancel your membership by logging in through https://www.luxplus.co.uk/login
BEWARE
Unfortunately, I cannot give minus stars. I’ve been trying to figure out where £8.99 has been going from my account. Certainly didn’t enter into this knowingly. There has been no communication from the organisation to verify an alleged subscription. I rarely write negative reviews but if I can help others - BEWARE.
30 de agosto de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Dear Nicola, Luxplus is an online web shop that provides large discounts on thousands of products. It is possible to become a member, so you can buy our products for the member prices, or you can buy our products without a membership for the normal prices. The first 14 days of this membership are free, afterwards it costs 8,99 per month. You can cancel or pause your membership by logging in through https://www.luxplus.co.uk/login
shame there is no zero stars review for those scammers
shame there is no zero stars review
i purchased one cream an week later i learnt that i have subscription i have been charged ! after i contacted them with complained they said their process is "as transparent as possible"
they are scammers tricking people and stealing their money
avoid avoi avoid
22 de agosto de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi and thank you for your review. Luxplus is an online webshop that provides large discounts on thousands of products. It is possible to become a member, so you can buy our products for the member prices, or you can buy our products without a membership for the normal prices. The first 14 days of this membership are free, afterwards it costs 8,99 per month. You can cancel or pause your membership by logging in through https://www.luxplus.co.uk/login
I recently purchased a creed aventus…
I recently purchased a creed aventus cologne. However after waiting for weeks I did not receive the parcel. I was then told by the company that the parcel is lost and they can issue a refund or a new parcel. Upon replying to them I have not received any response from their side. I have been scammed of £235. Never buy anything from them. Very irresponsible to their consumers. In the process of filing a legal notice right now.
12 de agosto de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Abhinand
Thank you for your review.
We apologise for the late reply to your email. We are currently receiving an extraordinarily high number of enquiries, and we are working very hard to respond to these as fast as possible.
As you mention we will ofcourse either refund for the order or send you a new parcel, and we have handled it according to your request.
Best regards
Sofie, Team Luxplus
Always great prices and speedy delivery.
7 de agosto de 2025
Respuesta de Luxplus United Kingdom
Hi John,
We are happy to hear that you are pleased with our competitive prices and the speed of our delivery service!
Thank you for taking the time to share this positive feedback and we look forward to seeing you again soon and hope to continue exceeding your expectations with our products and services.
If you have any further questions or need assistance, please don’t hesitate to reach out. We are here to help!
Never Again – Burnt Eyebrows & No Help from Customer Service
I recently purchased the Nano Brow from Luxplus, thinking I was making the right decision, but it turned out to be a huge mistake. After carefully following the instructions, the product burnt my eyebrows. I’ve never had sensitive skin, I get my brows lifted every 6 weeks without issues, and I’m not allergic to any of the listed ingredients — so this was shocking and concerning.
When I reached out to Luxplus for help, instead of taking my concerns seriously, they immediately went into defense mode. Their response was dismissive, essentially saying they don’t offer any form of satisfaction guarantee and implying the problem was mine, not theirs. At no point did they consider the possibility of a faulty batch or show genuine care about a customer’s health and safety.
This experience has left me extremely disappointed. Customer service should be about more than reading off policies — it should be about helping customers when something goes wrong, especially when it concerns a product causing physical harm.
If you value your health and safety, I strongly recommend paying a little extra and purchasing from a company that truly values its customers. I wish I had trusted my hesitation before ordering, because this experience has completely destroyed my trust in Luxplus.
8 de agosto de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi,
We sincerely apologize for your unfortunate experience with Luxplus and your ordered product. We are sorry to hear that the response has not met your expectations. Of course we take the matter you have reported seriously and we are very sorry what has happened. We also hope that you will follow the instructions given to you in this matter.
Team Luxplus
Found MAC pro palettes here after a…
Found MAC pro palettes here after a lengthy search online. Bought them at a discounted price by paying the membership prices. Was able to cancel my membership within the two weeks free trial without issues or extra charges. JUST READ THE INFO THEY GIVE YOU ON THE WEBSITE AND YOU WON’T HAVE ANY ISSUES!! Can’t believe all the negative reviews from people who simply didn’t read what they were clicking “yes” to. So daft...
Parcel arrived, packaged very sensibly, bubble wrap used. Very pleased with my purchase and so happy to have found them at such a good price.
15 de agosto de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi,
Thank you so much for taking the time to share your positive 5-star review! It is our goal to ensure that our customers are well-informed about the benefits and conditions of signing up. We always try to communicating clearly about our memberships, which include a 14-day free trial period where you can experience all the advantages we offer without any commitment. This allows our customers to explore the discounted prices and wide range of products available to them.
So nice to see that you were happy with the delivery of your Luxplus order! Thank you for shopping with us and welcome back for shopping! 😊
Team Luxplus
Prompt delivery with good price
24 de marzo de 2025
Respuesta de Luxplus United Kingdom
Hi, so nice to see that you were happy with the delivery of your Luxplus order! Thank you for shopping with us😊
Disgusting!
I had one order from you and you have taken £8.99 from me with out my knowledge. I did not sign up for any membership with you. I am a pensioner and can’t afford the amount you have taken from my c/card £62.93 This is dreadful to treat people in this way.
6 de agosto de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi,
We apologize for your unfortunate experience with Luxplus. When you place an order for the member price, you automatically agree to start a membership. This membership is free for the first 14 days and then only 8.99 per month. You can cancel it at any time through your account or by contacting our customer service.
If you don't want to start a membership, you can always buy our products for the normal price. Feel free to contact member service if we can be of any help to you.
Please feel free to contact our customer service if you have any questions we can help you with.
Team Luxplus
SCAM
They scammed me out of money for six months without me noticing. Bought one thing and they signed me up to a membership I was not aware of. Literal criminals.
4 de agosto de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hello,
We sincerely apologize that you have had such a frustrating experience with us.
Luxplus is designed as a membership-based service, providing members access to exclusive discounts and offers on a wide range of products. When you register and complete your first purchase, the membership is automatically created. This information is clearly stated in our terms and during the payment process, but we understand that it can be easy to overlook details in the rush of online shopping.
After the membership is activated, we always send out an email confirmation containing all the details about your membership, including information on how you can manage it. We always encourage our customers to check their inbox, as well as any spam or junk folders, in case the email has mistakenly ended up there.
It is also important to point out that you have full control over your membership. You can manage or cancel your membership at any time through your account on our website. We are here to assist you with any questions or concerns you may have, so please do not hesitate to reach out if you need assistance with this.
Again, we apologize for any inconvenience this has caused, and we greatly appreciate your feedback. Your experience is important to us, and we will ensure that we improve our services and customer communication going forward.
Best regards
Anna, Luxplus🌸
Luxplus - scam / rip off - do not buy
This company operates a scam where they take a membership fee from you after buying a single product - do not ever deal with them.
28 de julio de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Neil, I apologize for your unfortunate experience with Luxplus. If you don't want to start a membership, you can always buy our products for the normal price. Feel free to contact member service if we can be of any help to you.
Horrific company taken £100s from me on maternity leave
Horrific company! Please protect your money and shop elsewhere. I brought some baby bottles whilst on mattering leave. I have dyselexia and adhd so struggle with processing a lot of information. I was then charged £8.99 for over 1.5 years even though I never logged in again. I did not realise as I struggle with organisation checking my bank ect.I explained to them I had no clue and I received a very generic blunt email that basically told me…tough. I can see this has happened to 100s of others so as a company you would hope they may review how they force the membership on people.
They will sign you up for a membership and so have never shopped at any other company that does this. They must make millions from doing this to people and it is really unethical. To make matters worst after I was told my membership was cancelled I was then charged again this month! Please shot elsewhere. I never leave reviews but they are making a lot of money from people who may not information well through no thought of their own. They have no regard to the equality act or diversity! I suspect that most of these reviews are fraudulent and written by AI or paid staff. Good luck. X
Update to the helpful reply…. if you go to LUX plus and search the product you want it simply says “buy” when you click buy the membership is automatically added to your basket. I have screen-recorded this for evidence. I did not realise you could click on the product and unselect the membership. This is purposeful tactics to confuse people with vulnerabilities.
20 de julio de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Dear Bronti, I am sorry for your negative experience with Luxplus. We communicate the membership for example:
\-On the homepage
\-Under the membership price, where it states that purchasing at this price starts a membership
\-You must actively choose whether to buy a product at the member price or the regular price
\-A membership is added to your basket when you purchase member-priced items for the first time
\-You also receive a confirmation email with information about the membership when you place your first order
\-Additional information can be found under our “Terms and Conditions” and “Membership Terms”
You mention that you were charged again. Feel free to contact member service, and we will do our best to help you further.
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