I'm another person who only bought one item but was signed up for their 'membership'. I didn't want it and asked for a refund but they refused, even after I cancelled. Appalling way to get money out o... Ver más
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Consulta las opiniones de los clientes
To luxplus order no 10593777 I have bought one item and consequently been signed up for 2 and a half years to 8 .99 taken out of my bank you must realise from all the other reviews ( over a dozen )tha... Ver más
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Zero stars. You may pay less for an item but you get charged £8.99 membership fee a few days later which you aren't made aware of when you order, it's well hidden. The item that was a reasonable £18... Ver más
La empresa ha respondido
Always great service and delivery. Prices are excellent. I order every few months as I can only use washing liquid with Perfume etc in. The three options are exactly what I need. Have been buyin... Ver más
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Información sobre la empresa
Escrito por la empresa
Luxplus is a members’ club where you can get beauty, wellness, and everyday products at some of the lowest prices online. With a monthly membership, you unlock exclusive deals and benefits that grow month by month like beauty cash and brand discount. Luxplus is your way to beauty.
Escrito por la empresa
Información de contacto
5, Station Court, Station Road, NR9 3AY, Hethersett, Reino Unido
- hello@luxplus.co.uk
- luxplus.co.uk
1,9
Malo
2 mil opiniones
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I was charged 8.99 a month after i had…
I was charged 8.99 a month after i had bought 3 creams worth nearly £20.
I wanted to return 1 cream and Luxplus was charging me 10 euros for label.I was shocked to see that a label will cost me that much,meanwhile the cream i want to return doesn’t cost that much.I think this is their way of preventing u from returning goods.
Luxplus is a bad company and I will not recommend to anyone.
I should have read other customers review first be patronising
28 de abril de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Mary,
I'm really sorry to hear that your experience hasn't been the best. Since we're a Danish company, we do need to send the products back to Denmark, which is why the return label has that price. Thank you for your understanding!
Poor services
Poor services. I didn’t get my order, didn’t get a refund yet got debited £8.99 for membership I didn’t use. First experience, poor services.
13 de julio de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi, thank you for your review. I am sorry to hear about your experience with Luxplus. Please contact member service so we can help you further with your order and membership.
Surprise charges
I made one purchase (my ever first purchase from this website) at the begging of the month. Suddenly today I’ve been charged from this website for a different amount when I never purchased again. I’m dealing with it via PayPal, and I hope I can get a refund, but I’m never ever buying from them again.
Edit:
I saw their reply. Which changes nothing. If their website is designed to deceive customers so we’ll start a membership without realising that’s still wrong. I checked my purchase email and there was NO mention of the membership. And I wouldn’t have bought hair spray under a membership because I know I always forget to cancel.
Please avoid this sketchy company at all costs.
15 de julio de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi, thank you for your review. I am sorry that you had a negative experience with us. Did you maybe buy your products for the member price and start a membership? That could explain the amount you were charged. You can cancel your membership by logging in through https://www.luxplus.co.uk/login or we can do it for you through our member service.
Underhand tactics, misleading,
They mislead you to create a subscription, very dishonest with underhand tactics.
1 de junio de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Sarah! We're really sorry to hear that your experience wasn't a positive one. If there's anything we can do to assist you, please don't hesitate to reach out.
Please please avoid at all costs
Please please avoid at all costs, or know that a purchase with them automatically signs you up for an £8.99 monthly payment, with no possibility of a refund if you made an honest mistake and did not know. It is shocking that this behaviour is legal.
--
UPDATE: 9 July. Readers will see the reply below from Luxplus. After I placed the order for a product, my email confirmation contained the following two paragraphs. We all shop daily online for goods and services? I accept that these transactions are governed by terms and conditions. But why bury something so important right at the bottom when few if any will read (as all the other comments show).
--
"Membership Terms and Conditions
You can read the subscription terms and conditions as well as the membership advantages here:
Purchase and Membership Terms and Conditions for luxplus
Read the terms and conditions for purchases made at Luxplus
8 de julio de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Dear Real,
Thank you for your review,
You are a member of Luxplus and therefore the monthly membership fee of 8,99 GBP has been deducted from your account. You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept, but we do not issue refunds for membership, as we give ample information about the membership.
Kind regards, Team Luxplus
Pas på
Opdagede 5. mdr. efter køb af varer, at Lux plus har oprettet et medlemskab til mig OG st jeg har betalt 89,- kr. for ingenting hver måned siden, fusk!
6 de julio de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hej Liselotte
Tak for din anmeldelse.
Vi er kede af at høre, at du ikke har været opmærksom på oprettelsen af dit medlemskab hos Luxplus. Ved køb på vores hjemmeside tilbydes alle nye kunder en prøveperiode på 30 dage med Luxplus-medlemskab, hvilket fremgår under bestillingsforløbet samt i den ordrebekræftelse, du har modtaget. Efter prøveperioden overgår medlemskabet automatisk til et betalt abonnement på 89 kr., medmindre det opsiges inden udløb.
Vi beklager meget for forvirringen og din oplevelse.
Med venlig hilsen
Sofie, Team Luxplus
Scam Warning!
UPDATE After PayPal refused a refund based on the reply Luxplus gave them I asked them to investigate more thoroughly and treat this as a scam. I sent them a link to these reviews as evidence. They then gave me a refund.
Absolute scam. They hid the fact that I was signing up to indefinite monthly payments of 8.99 without receiving anything amongst the terms and conditions. It looks like they have now changed this to a pop up and one of their staff has put up a review criticising people for falling for it but the products are not worth the money and certainly not a monthly subscription.
1 de julio de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hello,
We apologize that you have had a frustrating experience. We understand that it can be confusing if you were not aware of our membership and the monthly costs.
Luxplus operates as a membership-based service, where members gain access to exclusive discounts on our products. When you sign up and make your first purchase, a membership is created that is clearly stated in our terms and during the payment process.
We always send a confirmation email after the membership registration, and you can manage or cancel your membership at any time through your account on our website. If you have not received this information, it may be because it ended up in the spam filter.
Best regards,
Anna, Luxplus🌸
Scam
Scam - they don't tell you that they charge for membership. They just steal the money from you after a couple of weeks. I never agreed to this. Avoid at all costs.
I should also point out that Luxplus is not the company at the postal address given here. More evidence of dishonesty? The postal address given here on trustpilot is actually for a company called Swarm Group who are regularly threatened with compulsory strike-off for not filing their accounts. Definitely something to keep in mind if you're hoping to get a refund.Swarm Group is owned by William Christopher Perry, whose details can be obtained from the Companies House website.
It's also not possible to check out of luxplus without setting up a membership. This really is a scam.
I would like to see an explanation for any of the above from the person who responded to my earlier post.
30 de junio de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Dear Rosa,
I am sorry to hear that you had this experience.
When you place an order for the member price, you automatically agree to start a membership. This membership is free for the first 14 days and then only £8.99 per month. You can cancel it at any time through your account or by contacting our customer service. If you prefer not to start a membership with your order, you are welcome to place an order at the regular price.
Feel free to contact our customer service if you have any questions we can help you with.
Avoid at all costs
Avoid at all costs. They took £8.99 twice from my bank account without notice after I bought a pack of mini sauce containers.
20 de junio de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Hang
Thank you for your review.
I'm sorry to hear about your experience.
Luxplus is an online webshop that provides large discounts on thousands of products. It is possible to become a member, so you can buy our products for the member prices, or you can buy our products without a membership for the normal prices.
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. Furthermore, we send a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept.
Best regards
Sofie, Team Luxplus
accountability :)
Without being too harsh, the 1-starrers are simply projecting their own naivety (or incompetence) onto their review. It clearly states that you are signing up for a membership, the first 14 days are free and you can cancel at any time; in exchange for the cheaper prices. Simply buy your product and cancel your membership within 14 days.
24 de junio de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Dear James,
Thank you so much for taking the time to share your positive 5-star review!
It is our goal to ensure that our customers are well-informed about the benefits and conditions of signing up. We always try to communicating clearly about our memberships, which include a 14-day free trial period where you can experience all the advantages we offer without any commitment. This allows our customers to explore the discounted prices and wide range of products available to them.
If you ever have any questions or if there's anything more we can assist you with, please do not hesitate to reach out.
The Luxplus Team
Do not place any order
LUXPLUS have just taken £8.99 out of my account without my authorisation - simply because I'd purchased from their website 14 days prior.
Please, avoid this company at all costs.
11 de junio de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Dear Dee,
Thank you for your review..
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept.
Please don’t hesitate to contact us if you have any further questions.
This company is a SCAMMER PLEASE PLEASE…
This company is a SCAMMER PLEASE PLEASE do not buy anything. from them if you do they then take money of your card by deception then say it's clear it's not WARNING WARNING. They have taken 3 payments from my account for Absolutely Nothing in return
5 de mayo de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hello,
We apologize that you have had a frustrating experience. We understand that it can be confusing if you were not aware of our membership and the monthly costs.
Luxplus operates as a membership-based service, where members gain access to exclusive discounts on our products. When you register and make your first purchase, a membership is created that is clearly stated in our terms and during the payment process.
We always send a confirmation email after the membership registration, and you can manage or cancel your membership at any time through your account on our website. If you have not received this information, it may be because it ended up in the spam filter.
Best regards,
Anna, Luxplus🌸
Glad I read the reviews on here before…
Glad I read the reviews on here before spending any money from this company!
15 de junio de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Nina,
We are sorry to hear our reviews influenced your decision, but we appreciate you taking the time to research. If you have any questions or concerns, we’d be happy to address them directly.
Have a lovely day🌸
Team Luxplus
Buyer beware
I purchased some aftershave for my husband 2 weeks ago.
Today I have just had £8.99 taken from PayPal.
Buyer beware
8 de junio de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi,
Thanks for your feedback.
You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it. It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices.
It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept, as we give ample information about the membership.
If you do not want to be a member, you can choose to buy your items at Normal Prices. In that case, you will not be added a membership in the payment process.
Please do not hesitate to contact us if you have any questions.
Kind regards,
Luxplus
Hair spray not spraying…
Hello you’ve just messaged me saying you want to see a video of the hair spray not spraying how can I show you a video that’s impossible now because I THREW THE HAIR SPRAY IN THE BIN because I was angry. What shall I do now? I have ordered another one. I’m hoping the same problem won’t happen again. 😒😒
2 de junio de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi, I am sorry that you received a broken product. To help a customer we have to be able to see/ have proof of the broken product. We hope for your understanding.😊
This is online store scammers
This is a company that will rob you misleading memberships avoid avoid
Not responding on email and charged me 10 months 8.99 a month rubbish and scammers online store ever i seen
28 de mayo de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Samir,
Thank you for your feedback.
We strive to respond to all emails within 2 business days. On public holidays like yesterday and weekends, our customer service is closed.
We’re genuinely sorry to hear about your experience and that you feel robbed. We make every effort to ensure our membership terms are transparent and clearly communicated on our website.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
Please don’t hesitate to contact us if you have any further questions.
Best regards,
Anna, Luxplus
Avoid at all costs.…
I ordered a product from this company which was a little cheaper than elsewhere so thought I’d give them a go. The parcel arrived after a few weeks and poorly packed.
I am usually very switched on when buying online from new companies but on this occasion did not realise I was automatically a member and would have £8.99 taken from my account every month for evermore. After two months of this I contacted the company who replied relatively promptly with a semi cut and paste response.
I intend to contact my credit card company to ask them to deal with this.
I always read reviews before buying but again on this occasion did not do so. If only I had!!
I will never use this company again and would advise 100% against it. Totally unprofessional and sneaky and relying on customers not checking carefully enough to con them out of £8.99 a month. I dread to think how much money this company is taking from innocent people.
Avoid at all costs.
Obviously the company is not reading any of these reviews just replying with a bog standard cut and paste series of comments. Hoping other potential customers DO read the comments before buying from this company.
25 de abril de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi!
Thank you for your review.
I apologise for your experience when buying from our website, but we inform our customers extensively about the membership when making a purchase.
It is not possible to create a membership without accepting our terms and conditions and that the membership can be created.
We do read every single review and our customer service are always there to help if you contact them via e-mail.
Best regards
Sofie, Team Luxplus
Scammers
Scammers ! They automatically charge you 8,99 a month and there’s no way of cancelling it they just keep charging you !! I cancelled my membership online on their website 2 months ago and payments still coming out from my Klarna ! There’s no way of speaking to anyone or deleting my information from their website !! I’ve tried to contact with nothing back Had enough now ! Please do not have the cheek to reply with the same rubbish you’ve put to everyone else ! Give me my money back and cancel my membership and then hopefully your company with cease to exist ! Stress that’s not needed you absolute scammers!
28 de mayo de 2025
Opinión espontánea
Didn’t cancel membership and kept charging
Started a trial and decided not to continue it as there went any brands that I wished to purchase from. Cancellation is a 3 part process of cancelling, explaining my reasoning, refusing discounts to stay etc. I recently had money taken for membership. I emailed to say that I had cancelled already and I wished for my member cancellation to be confirmed an a refund given. Refund refused. I’ll be claiming my money back plus leaving a bad review. Would not recommend. Great way to do business luxplus.
Thank you for your reply Luxplus. You clearly did not read from the email sent or above that I have stated that I had cancelled the membership and this was reinstated without my knowledge or consent. Again, a wonderful example of your atrocious customer service. Clearly demonstrated by all of the complaints on here also.
27 de mayo de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Laura, We do not issue refunds for subscriptions not cancelled in time, as we give ample notification of the membership. Although I apologise that you have a negative experience shopping on Luxplus, I assure you that we've been as forthcoming as possible about the membership. The terms of a Luxplus membership are posted on the homepage of www.luxplus.co.uk, at the bottom of every product page, and in the basket during checkout. Moreover, when you place an order, you must first accept the terms and conditions as well as the subscription conditions before you can proceed to payment. You are welcome to visit www.luxplus.co.uk to confirm this.
Beware of this scamming company …
Bought a lip balm and now they are charging £8.90 per month. Don't buy anything, scamming company as I signed up.for nothing
14 de mayo de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Liz
Thank you for your feedback, and we're sorry you feel this way. 😓
When you purchased the lip balm, you also became a member of Luxplus. This is clearly stated multiple times during the checkout process, where we inform all customers that they are signing up for a monthly membership at £8.90 after the initial trial period. You also receive a mail with information, if you have not received this, it might be in spam?
Please reach out to us directly if you have any questions we can answer.
Best regards,
Anna, Luxplus🌸
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