I'm another person who only bought one item but was signed up for their 'membership'. I didn't want it and asked for a refund but they refused, even after I cancelled. Appalling way to get money out o... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
To luxplus order no 10593777 I have bought one item and consequently been signed up for 2 and a half years to 8 .99 taken out of my bank you must realise from all the other reviews ( over a dozen )tha... Ver más
La empresa ha respondido
Zero stars. You may pay less for an item but you get charged £8.99 membership fee a few days later which you aren't made aware of when you order, it's well hidden. The item that was a reasonable £18... Ver más
La empresa ha respondido
Always great service and delivery. Prices are excellent. I order every few months as I can only use washing liquid with Perfume etc in. The three options are exactly what I need. Have been buyin... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Luxplus is a members’ club where you can get beauty, wellness, and everyday products at some of the lowest prices online. With a monthly membership, you unlock exclusive deals and benefits that grow month by month like beauty cash and brand discount. Luxplus is your way to beauty.
Escrito por la empresa
Información de contacto
5, Station Court, Station Road, NR9 3AY, Hethersett, Reino Unido
- hello@luxplus.co.uk
- luxplus.co.uk
1,9
Malo
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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Respuesta de Luxplus United Kingdom
CONGRATULATIONS! We have chosen you as the winner of our competition on Trustpilot. We have inserted 100 BonusCash on your profile, which you can use on a lot of amazing products in your next order.
Thank you for your review. We appreciate you taking the time to share your opinion about Luxplus.
We wish you a good day 💝
- - - - - - - - - - - - - - - - - - - -
Hi Eva
Thank you for the positive review ⭐ ⭐ ⭐ ⭐ ⭐
We are glad to hear, that you are happy with our prices and quick delivery!
Best regards
Sofie, Team Luxplus
Avoid this site. Hidden T&Cs
Buy buying a cheap product from this site you will enter into a membership plan with no time limit with an automatic £8.99 fee per calendar month (pcm).
If you don't cancel you will be seriously out of pocket.
It's a legal SCAM.
1 de marzo de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi John,
Thank you for your feedback.
You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept, but we give ample information about the membership.
You are always welcome to contact us if you have any questions.
Kind regards, Luxplus
Fraudsters
I would advise against visiting their website; it seems to be a fraudulent operation. I placed an order in January 2024, and since then, they have been charging me a monthly prescription fee of £8.99 without my knowledge, via my PayPal account.
Now I am in desperate of trying to get my money back
14 de mayo de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Dear Sall, Thanks for your feedback.
You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it. It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order. I am sorry if you have not seen this and misunderstood our concept, but we do not issue refunds for membership, as we give ample information about the membership.
Please do not hesitate to contact us if you have any questions.
Kind regards, Luxplus
This is a company that will rob you…
This is a company that will rob you misleading memberships avoid avoid
The replay from this company's customer service must be a copy and paste which I have received by email as well as on this site
crap customer service not helpful in anyway
AVOID AVOID AVOID
20 de mayo de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Rosie,
Thank you for your feedback.
I am very sorry that you feel this way. That is not our intention.
You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership.
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept, but we give ample information about the membership.
You are always welcome to contact us if you have any further questions.
Kind regards, Luxplus 🌸
Worst website ever
Worst website ever! They charged me for a membership that i didn’t even sign up for !!! When i contacted them they said i signed up for the membership but i don’t recall doing that .They refused to give me a refund . NEVER BUY FROM THEM 🚮
9 de mayo de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Dear Mellisa,
Thanks for your review.
You are a member of Luxplus and therefore the monthly membership fee of 8,99 GBP has been deducted from your account. You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept, but we do not issue refunds for membership, as we give ample information about the membership.
Kind regards, Luxplus
Very misleading. Don't buy from them
I bought some dental floss from this site and was charged a monthly fee for the next six months even though I didn't buy anything more. They said it was a "Membership fee" that I has signed up for though I do't recall this. When I complained they did cancel my membership but refused me a refund.
8 de mayo de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Peter,
Thank you for taking the time to share your feedback.
Luxplus operates as a membership-based service, where members gain access to exclusive discounts on our products. When you register and make your first purchase, a membership is created, which is clearly stated in our terms and during the payment process.
We always send a confirmation email after the membership registration, and you can manage or cancel your membership at any time through your account on our website. If you have not received this information, it may have ended up in the spam filter.
Best regards,
Anna, Luxplus
SCAM!SCAM!SCAM
SCAM!SCAM!SCAM! Do not buy from this company, you get signed up for a membership which you don’t realise you have done, I contacted them to cancel as soon as I realised this….. it took them weeks to get back to me yet they still charged me for a membership.Their customer service team were rude and non understanding. I explained I was a pensioner and didn’t realise I was signing up for a subscription and that I couldn’t afford it but they didn’t want to know, so 2 pots of cream have ended up costing me over £50 AVOID!!!! these people.
30 de abril de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Lynn
You are a member of Luxplus and therefore the monthly membership fee of 8,99 GBP has been deducted from your account. You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept.
Best regards
Sofie, Team Luxplus
This people are out here scamming…
This people are out here scamming students and everyday people of £8.99. It’s shameful
If this payment is not returned I will do a charge back with my bank
6 de mayo de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Kisha
You are a member of Luxplus and therefore the monthly membership fee of 8,99 GBP has been deducted from your account. You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept.
Best regards
Sofie, Team Luxplus
Do not use
I would strongly recommend not using this site. They have a very underhand way of doing business
28 de abril de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Dear Sylvia,
Thank you for your feedback. Luxplus is an online webshop that provides large discounts on thousands of products. It is possible to become a member, so you can buy our products for the member prices, or you can buy our products without a membership for the normal prices. I can see that you have shopped for our member prices and therefore created a membership at Luxplus. The first 14 days of this membership are free, afterwards it costs 8,99 per month. You can cancel or pause your membership by logging in through https://www.luxplus.co.uk/login
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept, but we do not issue refunds for membership, as we give ample information about the membership.
Please don’t hesitate to contact us if you have any further questions.
Products that are hard to find are here
Products that are hard to find , I find here . I like a particular product and I can still source some here and it arrives fast . So I am very happy .
12 de abril de 2025
Respuesta de Luxplus United Kingdom
Hi Suzanne,
Thank you for your review and five stars⭐
We are happy to hear that you are pleased with our sortiment!
Thank you!
Best regards,
Anna, Luxpls🌸
I’ve had a frustrating experience with…
I’ve had a frustrating experience with that site. Many people encounter issues with unexpected memberships and difficult customer service, especially when it comes to online shopping. It's important to read the terms and conditions of course before making a purchase, but it can be frustrating when these practices aren't made clear upfront.
Make it CLEAR for people and do your business properly and professionally!!!!!!!
4 de abril de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi!
Luxplus is an online webshop that provides large discounts on thousands of products. It is possible to become a member, so you can buy our products for the member prices, or you can buy our products without a membership for the normal prices. You can shop for our member prices and create a membership at Luxplus.
The first 14 days of this membership are free, afterwards it costs 8,99 per month.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept.
You can always cancel or pause your membership on the website.
Best regards
Sofie, Team Luxplus
Ridiculous site
Ridiculous site. They did send the product but it signs you up for a membership and takes payment 2 weeks later without any reminders. They then refuse to refund the membership. And to be honest they are wildly rude over customer support. Scam tactics to rip off customers for a service they did not realise what they are being signed up. I was only looking for a refill of sanitiser gel, ended up probably paying around 20 quid for it
22 de abril de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Dear Lena,
Thanks for your message.
You are a member of Luxplus and therefore the monthly membership fee of 8,99 GBP has been deducted from your account. You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept, but we do not issue refunds for membership, as we give ample information about the membership.
Please don’t hesitate to contact us if you have any further questions.
Kind regards,
Luxplus
Incorrect product described and…
Incorrect product described and received was advised they would send a return label and still waiting 5 days with no further reply to my many emails sent
7 de abril de 2025
Respuesta de Luxplus United Kingdom
Hi Kristy,
I am sorry for the unfortunate experience with Luxplus.
I have sent you an email regarding this matter😊
Got scammed for £65
The worst website and more than that the worst customer care service: I was made a member and was told will get my package within 2 days, it’s been more than 9 days, and I can’t even track my package, more than getting scammed of £65 pounds, the worst part there customer service, you write to them chat with them or email them, you are not getting any reply from anywhere. If they does this after making you the member, imagine what this company would do to non members.
Order number: 13423120
FIC Tracking Number: PAR0030DK24763808001
Tracking Number:H01QFA0005563520
12 de abril de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Stanzin,
Thank you for contacting us.
Our delivery time is up to 7 business days from time of dispatch.
I apologise for the delay in your order. I have sent you an email regarding this 😊
Jackie 64…
I don't believe how this company is getting away with the way you have to sign up for a membership .costing 8.99 a month .when you order of their website .no way is that explained clearly .I wondered what on earth it was coming out of my account .luckily I've cancelled it and only lost one payment off 8.99
.I wished I'd read the reviews before I'd ordered .because didn't get the item that much cheaper with adding postage ..what an absolute con ..what ever you do don't order off this website .
18 de abril de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Dear Jackie,
We inform our customers extensively about the membership when making a purchase.
Under every product it clearly states 'member price' and our website is transparent about our concept.
You have created the membership when you placed your first order at membership price.
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept, but we give ample information about the membership. It is therefore up to the customer to take this into account and to administrate the membership.
It is not possible to create a membership without accepting our terms and conditions and that the membership can be created.
You are more than welcome to contact us through email if you have any questions😊
This is one of the fraudulent company…
This is one of the fraudulent company operating in the UK. Please don't visit their website or buy their product. Please stay clear. Buying their product is a trap because the price will look cheap but you may end up paying £9 monthly for a long time before you detect it in your bank statement.
16 de abril de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Dear Taiwo,
Our apolpgies that you feel this way.
You are a member of Luxplus and therefore the monthly membership fee of 8,99 GBP has been deducted from your account. You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept, but we give ample information about the membership.
Please don’t hesitate to contact us if you have any further questions.
I bought an aftershave from them which…
I bought an aftershave from them which had a big chip out of the side of it when received but I decided to keep it as it was hassle to send it back. Then a few days later I noticed £8.99 had been taken from my bank account that I knew nothing about. I emailed them and eventually got a reply from them, I sent 2 replies asking what this was only to be told it was for a membership that again I knew nothing about. I asked for that to be cancelled and my £8.99 to be refunded only to be told it couldn’t be refunded as over the 14 days. If they had of replied to me earlier and told me this it would have been within their time. Last time I’ll be ordering from them
16 de abril de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
I am very sorry you feel that way.
You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept, but we give ample information about the membership.
Please don’t hesitate to contact us if you have any further questions.
Bought one product then found 8.99…
Bought one product then found 8.99 coming out of my account a month later for a subscription I wasn't aware I had signed up for !! Fuming!! Not clear AT ALL
31 de marzo de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hello,
We're sorry you've had a frustrating experience. We understand that it can be confusing if you weren't aware of our membership and monthly costs.
Luxplus operates as a membership-based service, where members get access to exclusive discounts on our products. When you register and make your first purchase, a membership is created which is clearly stated in our terms and during the checkout process.
We will always send you a confirmation email after registration of your membership and you can manage or cancel your membership at any time via your account on our website. If you have not received this information, it may be because it has ended up in your spam filter.
We encourage you to contact our customer service if you would like more information about your membership.
Best regards
Anna, Luxplus
Hidden subscription fee of £8.99 Beware !!!
I also have been charged £8.99 subscription since 11/02/2025 I cancelled within your 14day free period yet you are still charging me the £8.99 subscription fee which I did not ask for my purchase alone was a deodorant that was over £20 then I find out you are charging me an extra £8.99 subscription fee I am a pensioner I'm disgusted at your customer service I would not recommend this company.
11 de febrero de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Dear HenryM,
Thanks for your message.
You are a member of Luxplus and therefore the monthly membership fee of 8,99 GBP has been deducted from your account. You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept, but we do not issue refunds for membership, as we give ample information about the membership.
I cant find any information on you in this trustpilot, but you are more than welcome to send us an email, so we can look at your case, If you believe you have terminated it within the 14 days.
Kind regards, Sofie, Team Luxplus
The purchased item has not yet…
The purchased item has not yet delivered to me till today, and I have not yet received the parcel with the product:
-- Order #: 13014771
1 x Mauboussin A La Folie EDF
£13.96 GBP
Shipping: £2.95
Total: £16.41 GBP
-- LuxPlus App tracking system (Event code 218) shows the item was sent and accepted at FEDEX (198) at ELST, 6662 NG, NL (Netherland)
-- FedEx tracking system indicates that: ---> 4th March 2025 - Out for
Delivery (Code 340);
---> 4th March 2025 - Held at
Branch (Code 290);
---> 4th March 2025 at 14:54 -
Return to Sender / Activity
(Event code 410).
{--- Shipment Details #: H01QFA0005561083 ;
{--- FIC Tracking Number:
PAR0030DK43798063401}
-- FedEx Mail Robot - 26 Feb 2025 at 14:38.
[I made a claim on 03456070809 and I submitted a claim to LuxPlus.co.uk costumer support service on this case online].
I look forward to your consideration and redress this issue related to this mishap as soon as possible.
24 de febrero de 2025
Respuesta de Luxplus United Kingdom
CONGRATULATIONS! We have chosen you as the winner of our competition on Trustpilot. We have inserted 100 BonusCash on your profile, which you can use on a lot of amazing products in your next order.
Thank you for your review. We appreciate you taking the time to share your opinion about Luxplus.
We wish you a good day 💝
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Hi William, We are sorry for the unfortunate experience you have had with your order. Hopefully you will be very happy with the replacement parcel that is on its way to you.
Please feel free to contact us anytime at luxplus.co.uk if you have any questions.
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