Life would be so much easier if all companies were as great as Lux Unique! Communication with the company was first class and our Water Rill arrived in the timeframe expected. It was well wrapped and... Ver más
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Consulta las opiniones de los clientes
Excellent quality planters and delivered on time. Very useful advice given on the best way to look after them for a long life
Purchased another product from LuxUnique. This time a bespoke 4.5m l water feature /rill. It was a no brainer after the excellent quality 4m & 5m bespoke Corten planters we purchased earlier on in th... Ver más
La empresa ha respondido
Lux Unique made me a custom corten steel surround for a pond. Really easy from start to finish, good value and great communication from beginning to end. The pond is delivered 'raw' so need to wait a... Ver más
Información sobre la empresa
- Fabricante de acero
- también en la categoría
- Constructor metálico
- Empresa de diseño de estructuras de acero
- Fabricante de estructuras de acero
- Jardín
- Taller de metal
Escrito por la empresa
We are a family run business based in Cheshire UK. We offer a range of bespoke steel landscaping products such as planters, raised beds, ponds, retaining wall and garden edging. We supply products to customers all over the UK and work closely with many Garden Designers and Landscape Architects on projects both large and small, offering over 40 years of steel fabrication expertise to create truly bespoke products of exceptional quality.
Información de contacto
Harbrook House, Wrexham road, CW5 8ND, Nantwich, Reino Unido
- 03333661130
- hello@luxunique.co.uk
- luxunique.co.uk
4,9
Excelente
256 opiniones
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A pond for Christmas
A pond for Christmas. Fish a big surprise. After 24 hours the inner coating failed and there was rust everywhere and dead fish. Christmas well and truly spoilt with lots of tears. Would never recommend this company nor its substandard products.
24 de diciembre de 2025
Opinión espontánea
Respuesta de Lux Unique Limited
We were very sorry to hear about the issue with your pond. We were notified of the issue on Christmas Eve and as soon as our office were open we arrange collection of the pond for inspection.
On inspection we ascertained that there was a fault with the internal lining of the pond and we arranged for a new pond to be fabricated and lined as soon as we could and had this delivered. The replacement pond was accepted and we hope, rectified the issue.
We were very sorry to hear of the upset caused and always endeavour to rectify any issues as soon as we can. As a small business we provide a personal level of customer care and we hope that the issue was rectified to your satisfaction.
The lining of the ponds are handled by a third party company and since this issue arose we have reviewed our quality control process to hopefully prevent any further issues.
Excellent communication. Top product.
Excellent communication. Very helpful answering a query. Quality product.
26 de noviembre de 2025
Respuesta de Lux Unique Limited
Thank you for taking the time to leave us a review David.
Staff were prompt and helpful and were…
Staff were prompt and helpful and were very responsive. Never had harass or wait. Got exactly what I expected and they were a pleasure to deal with - strong recommendation
12 de noviembre de 2025
Respuesta de Lux Unique Limited
Thank you for your kind words Alfred. As a small team, we are always pleased to hear that we have met expectations.
Excellent product and customer service
Very pleased with our purchases of 3m Corten Steel 3mm. The ordering process was straightforward and the Lux Unique team were very helpful over the phone. Product quality is excellent, good value and the customer service was first class.
5 de septiembre de 2025
Respuesta de Lux Unique Limited
Thank you for your review Mark. Always great to hear that we provided great service alongside our top quality products. As a small business we try to provide service that reflects the type of products we produce, top quality.
We love our pond from Lux
We love our pond from Lux. It looks great and our fish seem very happy in their new home. The advice and service from Lux was excellent, as is the construction. Thank you.
24 de octubre de 2025
Respuesta de Lux Unique Limited
Thank you for taking the time to leave a review. We are glad your fish are enjoying their new home. Great to know that you received excellent service from us and we would be pleased to assist you again in the future, should you need anything else.
Product and packaging and comm's…
Product and packaging and comm's excellent all round
27 de octubre de 2025
Respuesta de Lux Unique Limited
Thank you for your review. We always strive to provide a great all round service.
Good product but poor delivery experience
Good product, helpful staff but let down by not delivering on agreed day and not telling me.
23 de octubre de 2025
Respuesta de Lux Unique Limited
Thank you for taking the time to leave us a review Peter.
Very pleased that you like the product and our customer service.
I am sorry that your delivery did not arrive as planned. Having reviewed your delivery I can see that Palletways delivered it a day later than agreed due to unforeseen circumstances. All of our pallet deliveries are handled by a third party company and whilst 99% go ahead as planned, unfortunately issues do arrive on occasion. Palletways should have kept you updated regarding any delay and we have fed this back to their customer service team.
Palletways offer some excellent tracking but it appears on this occasion their systems failed. We know that any failing on the part of a third party reflects badly on us too. Thank you for raising the issue so that we can feedback to Palletways and hopefully improve the delivery experience going forward.
Respuesta de Lux Unique Limited
Thank you Robin. Very pleased you enjoyed your experience with us.
Great service
Great service, great products and a pleasure to work with. Lux Unique have designed and produced many items for us over the years and we always return to them because its so easy and our clients are always delighted. Thank you Lux Unique
8 de octubre de 2025
Respuesta de Lux Unique Limited
Thank you Jason for your kind words. We love to work with other industry professionals and are thrilled when they return time and time again. Would be a pleasure to assist you again in the future.
Great product with good delivery option…
Great product with good delivery option and service
8 de octubre de 2025
Respuesta de Lux Unique Limited
Thank you for taking the time to leave us a review. Delivering large and bulky items can sometimes be tricky so it is great to know that you were happy with everything.
Really gorgeous product and customer…
Really gorgeous product and customer service excellent. Really happy
8 de octubre de 2025
Respuesta de Lux Unique Limited
Thank you for taking the time to leave a review. Great to know that everything met with your expectations.
Extremely pleased with the 200x60x60cm…
Extremely pleased with the 200x60x60cm corten steel planter - very strong, very practical and looks great!
I trawled the t'internet for the right quality, right look, competitively priced product and this 3mm thick planter is exactly what I wanted.
I swapped a few queries with Lux Unique prior to purchase and these were promptly and helpfully answered, and indeed communication throughout was excellent. They are clearly a company who care about their customers and the quality of their products. Thank you.
22 de septiembre de 2025
Respuesta de Lux Unique Limited
Thank you for your kind words. We do care very much about our customers and its great to be recognised for that.
As a small business and close knit team we are always on hand to answer queries and offer that personal touch to our clients. Thank you for choosing us and we hope to be able to assist you again in the future, should you need anything else.
Our first purchase...
Great customer service throughout and an excellent product. We will use this company again and thoroughly recommend them. Fantastic.
2 de octubre de 2025
Respuesta de Lux Unique Limited
Thank you for taking the time to leave us a review. We very much hope to be able to assist you again in the future.
Perfect job from start to finish
Steven and team made several large planters and other bespoke items in corten for my client and they were thrilled. Everything was done on time and in budget and the service was excellent.
2 de octubre de 2025
Great people to deal with and quality…
Great people to deal with and quality product.
24 de septiembre de 2025
The communication was great and product…
The communication was great and product excellent. Thoroughly recommended. Thank you.
30 de septiembre de 2025
Great product, excellent service
Great product. Excellent service and very knowledgeable. Great advice and support given by the team at lux unique. Everything happened as planned and they went the extra mile in sending out one part of my order early which was so helpful for the garden build I was doing.
17 de septiembre de 2025
Superb customer service.
Superb customer service.
Steven made the whole process from design to delivery and after sales queries as simple and straightforward as possible.
2 de septiembre de 2025
Great service and lovely product
Great service and lovely product. Have already re ordered
8 de septiembre de 2025
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