I recently purchased a 20” Deer e-bike, and all their advertising and website pictures show the Deer with a Kenda tire or a tire with a fluorescent safety stripe on the sidewall. Well I got neither ty... Ver más
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Consulta las opiniones de los clientes
Don't do it. The customer service sucks. From buying the bike, and getting free shipping they sneakily charge a shipping insurance fee. Then they recommend parts to get with the bike that don't eve... Ver más
I’ve been extremely impressed with my Magicycle Cruiser Pro. This bike feels solid, smooth, and very well built, and it handles my weight with no problem. The ride is comfortable, stable, and p... Ver más
La empresa ha respondido
I love my Magicycle Deer step-over full suspension Ebike SUV! Being over 70 years old cruising around with my dog riding with me turns heads. It could be the Lime Green color of my ebike or this old m... Ver más
Información sobre la empresa
Escrito por la empresa
Magicycle has many years of experience in the ebike industry, focusing on ebike R&D, production, sales. According to market characteristics and user needs, we have produced kinds of products, such as long range, all -terrain, commuter, and folding ebikes. You can definitely find the one that suits you best. With the strong supply chain and advanced operating systems, our sales volume is leading in competitors. More importantly, the philosophy to be a customer-centered company has helped Magicycle gaining thousands of acclaim in the United States.
Información de contacto
3095-200 E Cedar St, Ontario, CA, 91761, Ontario, Estados Unidos
- +1 213 900 7090
- kitty@magicyclebike.com
- magicyclebike.com
4,0
Muy bueno
234 opiniones
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Ha contestado el 83% de las opiniones negativas
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Don't do it Do not buy a bike from Magicycle
Don't do it. The customer service sucks. From buying the bike, and getting free shipping they sneakily charge a shipping insurance fee. Then they recommend parts to get with the bike that don't even fit the bike. Then they won't refund and this stupid basket that doesn't fit the bike weighs 20 lbs that you have to ship back. At no point do they do the right thing. They suck. Literally suck to deal with. Don't buy a bike from them. Oh wait then there are no instructions for anything that you buy. Literally no instructions. I've written 10 emails to them at no point will they do the right thing.
3 de octubre de 2026
Opinión espontánea
This thing is dangerous
They send you a different bike than what they advertise. The pictures show nice tires for one. They sent me the worst possible looking tires I’ve seen on any new e-bike. Not even close to what they show in the pictures. The big one though is the throttle. No matter how careful you are it jolts you in a very cheaply made kind of way. The computer is almost worthless as it doesn’t work correctly. The values you put in don’t even change the bike characteristics. Also the power claim. I bought this for my wife. It weighs less than my bike by about 25 pounds. My bike smokes her bike and magicycle claims it has 250 more watts and the same torque. This company is a fraud. I had to buy another bike and try to sell this garbage. It’s dangerous to ride. They’re going to get sued by someone and go out of business. You can’t cheat customers like this. You can’t really return these things without a huge loss in shipping and restocking fees. This company is a fraud and there website is all lies. . I can’t even begin to convey the disappointment in myself for not buying anything else. Stay away. This company is horrible. There a hit and run style. Buy a himiway, Letrigo, REI co op, anything but these guys. Lastly I just want to say whoever is in charge of their engineering is a complete incompetent idiot. Dumb people make money too. Worst experience ever out of the 6 e-bikes I’ve bought over the years. Didn’t even know it was possible to screw up this bad. #gatbage cheating lying company
9 de septiembre de 2026
Opinión espontánea
Respuesta de Magicycle
Hi Joe
Thank you for taking the time to share your feedback with us.
We have checked our system but were unable to locate your order based on the information currently available. To help us look into this matter further, could you please provide us with your order number?
Alternatively, you are welcome to contact our after-sales team directly at support@magicyclebike.com. Our team will be happy to assist you and follow up on your concerns.
We appreciate your patience and look forward to hearing from you.
Sincerely,
Magicycle support team
I recently purchased a 20” Deer e-bike
I recently purchased a 20” Deer e-bike, and all their advertising and website pictures show the Deer with a Kenda tire or a tire with a fluorescent safety stripe on the sidewall. Well I got neither type of tire. My ebike arrived with no-name black wall tires that look and feel pretty cheap. I am concerned that the sub standard tires could be a performance and safety issue on such a heavy e-bike. Had I known I was not getting the tires as shown on their website I might have reconsidered my purchase.
24 de septiembre de 2026
Opinión espontánea
Respuesta de Magicycle
Hi JimmyT
Thank you for taking the time to share your feedback with us.
We have checked our system but were unable to locate your order based on the information currently available. To help us look into this matter further, could you please provide us with your order number?
Alternatively, you are welcome to contact our after-sales team directly at support@magicyclebike.com. Our team will be happy to assist you and follow up on your concerns.
We appreciate your patience and look forward to hearing from you.
Sincerely,
Magicycle support team
This is my 3rd magicycle ebike..2…
This is my 3rd magicycle ebike..2 Ocelot Pros and a Deer.20 2.0..They are all great bikes but the New Ocelot has some really nice improvements..The battery is now much easier to install and remove..the big one for me is Improved Energy Management..Range has gone up a lot..They are all really fun to ride because they have MAGIPOWER ..Keep up the Good work And continue building Great bikes..Who knows maybe a fourth one is in my future..
1 de septiembre de 2026
Opinión espontánea
Respuesta de Magicycle
Hi Donald
Thank you so much for your continued trust and for sharing your experience with us.
We are truly honored to hear that you are now on your third Magicycle ebike. It means a great deal to us that you have chosen our brand not just once, but multiple times. We are delighted that you have enjoyed both Ocelot Pro models as well as the Deer 20 2.0, and that you are noticing the improvements on the new Ocelot—especially the easier battery installation and the enhanced energy management.
We will continue to work hard to build great bikes, and we certainly hope to welcome you back for a fourth one in the future. If you ever need any assistance, please do not hesitate to reach out.
Sincerely,
Magicycle support team
Great bike
Great bike. Good customer service. No complaints.
Thank you Magicycle
25 de agosto de 2026
Opinión espontánea
Respuesta de Magicycle
Hi Justin
Thank you for your kind words! We're so glad to hear that you're enjoying your bike and that our customer service has met your expectations.
Your satisfaction means everything to us, and we truly appreciate your support. If you ever need any assistance in the future, we're always here to help.
Thank you for choosing Magicycle, and happy riding!
Sincerely,
Magicycle support team
Outstanding E-Bike — Solid, Smooth, and Built to Ride!
I’ve been extremely impressed with my Magicycle Cruiser Pro. This bike feels solid, smooth, and very well built, and it handles my weight with no problem. The ride is comfortable, stable, and powerful, whether I’m cruising around town or just enjoying a longer ride.
What really stands out to me, though, is the customer service. I’ve reached out with questions about the battery, accessories, and other things, and the support I received has been excellent. They’ve been helpful, responsive, and willing to answer my questions.
For the quality of the bike, the smooth ride, and the customer support behind it, I’m extremely happy with my purchase.
Alfredo
Pearland Texas
25 de agosto de 2026
Opinión espontánea
Respuesta de Magicycle
Hi Alfredo
Thank you so much for your wonderful and detailed review! We are truly thrilled to hear that you are enjoying your Magicycle Cruiser Pro and that it has exceeded your expectations in terms of build quality, comfort, and power.
It means a great deal to us that you took the time to highlight not only the bike's performance but also your positive experience with our customer service team. Providing responsive and helpful support is something we take great pride in, and your kind words are the best encouragement we could ask for.
We are genuinely happy that you chose us, and we will continue to be here for you whenever you need assistance. Wishing you many more enjoyable and safe rides ahead!
Sincerely,
Magicycle support team
Best ebike ever!
Best ebike ever!
I love my Cruiser Pro su much! It's so powerful!
22 de agosto de 2026
Opinión espontánea
Respuesta de Magicycle
Hi Michel
Thank you so much for your amazing review! We're absolutely delighted to hear that you're loving your Cruiser Pro and that it's living up to your expectations in terms of power and performance.
Your satisfaction means the world to us, and we truly appreciate you taking the time to share your positive experience. If you ever need any assistance or have any questions in the future, please don't hesitate to reach out—we're always here to help.
Enjoy every ride, and thank you again for choosing us!
Sincerely,
Magicycle support team
Satisfied
The response although not immediate, fixed the issue immediately.
10 de agosto de 2026
Opinión espontánea
Respuesta de Magicycle
Hello Collin
Thank you for taking the time to leave your feedback!
We sincerely appreciate your patience, and we are very glad to hear that our team was able to resolve the matter promptly and to your satisfaction. It was a pleasure hosting you, and we hope to welcome you back again soon.
Please feel free to contact us for assistance.
Sincerely,
Magicycle support team
Poor service
There is a lot to like about my Oscillate Pro I have it now since 2020
Last year the throttle started giving me trouble, I replaced the 1/2 throttle cable with a new one from the company, it didn't fix the problem. I am dealing with the company and asking them for a solution, I sent them a video explaining the issue in detail, there solution was to replace the 1/2 throttle cable after me explaining that didn't work. I am so fed up a year later still no solution.
What a shame . Anyone know of a solution please let me know. Be careful they don't have dealers based on my experience I will not deal with them anymore
8 de agosto de 2026
Opinión espontánea
Respuesta de Magicycle
Hi Eric
Thank you for your honest feedback, and we sincerely apologize for the frustration you have experienced over the past year. This is certainly not the level of support we strive to provide.
We take your throttle issue very seriously. For your bike issue, we have already replied to you and offered a solution.
Please rest assured, we want to make this right. For any further after-sales issues, don't hesitate to get in touch with us by sending us an email at support@magicyclebike.com.
Thanks for your cooperation and understanding.
Please feel free to contact us for assistance.
Sincerely,
Magicycle support team
Excellent customer service quality…
Excellent customer service quality product
9 de julio de 2026
Opinión espontánea
Respuesta de Magicycle
Hi B c
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are truly delighted to hear that you are satisfied with both our customer service and the quality of our product.
Your positive feedback means a great deal to us and serves as a strong motivation for our entire team to continue providing the best possible service and high-quality products to all our customers.
We are grateful for your trust and support. If you ever need any assistance in the future, please don't hesitate to reach out — we are always here to help.
Wishing you many happy rides with your scooter
Sincerely,
Magicycle support team
Battery issue, or so I thought.
My bike suddenly wouldn't work. After taking it off the charger the battery only showed 5% charge and the bike wouldn't go. I emailed support and within 1 day they replied with the solution which was a factory reset. They sent a short youtube explaining how to do the reset from the bikes display panel and in less than 5 minutes I'm up and running. Couldn't ask for more. Thanks for your prompt help in this situation. Jeff
24 de julio de 2026
Opinión espontánea
Respuesta de Magicycle
Hi Jeff
Thank you so much for taking the time to share your experience! We’re truly glad to hear that our support team was able to assist you promptly and that the factory reset solution got your bike back on the road so quickly. It’s wonderful to know that the YouTube guide made the process easy and straightforward for you.
Your kind words mean a lot to us, and we’re always here if you need any further assistance. Wishing you many smooth and enjoyable rides ahead!
Sincerely,
Magicycle support team
I dislike about the service and the people who don't appreciate.
I dislike about the service and the problem is that you provide the same product and I ask for econtroller that you sent the same product, so I need a free econtroller, so I try sent you a screenshot.
15 de julio de 2026
Opinión espontánea
Respuesta de Magicycle
Hi Joseph,
Thank you for your feedback, and we sincerely apologize for any frustration you have experienced.
We take all reviews seriously and would very much like to look into your case personally. However, we are unable to find the order number of your bike in our system.
Could you please reply with your order number, or reach out to us directly at support@magicyclebike.com with your order details so that we can assist you more effectively?
We truly value you as a customer and hope to have the chance to make things right.
Thanks for your cooperation and understanding.
Sincerely,
Magicycle support team
Magicycle Cruiser Pro for my wife
I ordered a Cruiser Pro for my wife. I really like the bike, I really do. However.... I would never recommend buying from this company due to dishonest practices and lack of customer service. FIRST - Their website chart says the size ordered would be perfect for persons from 5'5" - 6'5" with inseams from 34"-40". It didn't fit my wife. It barely fit me with the seat lowered as far as possible and I'm 6' tall. The bike will only work for those 6' or taller. I kept the bike. Magicycle only allows returns within a few days and you have to pay shipping and the bike has to be packaged EXACTLY the way it was shipped to you. Issue #2 - The rearview camera sold to us to fit this bike mounts on the seatpost and looks directly back into the parcel rack. They had me send pictures and videos of the mounted camera doing this. Then they changed their website so that this camera can't be ordered with the Cruiser Pro. After this they emailed me and said they had no solution to make the camera usable with the bike but since the camera was technicaly working it was not defective and they would not refund me for the camera or do anything at all. Bottom line - They do everything they can to do nothing after the sale.
5 de mayo de 2026
Opinión espontánea
Respuesta de Magicycle
Hi Dave and Geri
Thank you for sharing your experience with us. We genuinely appreciate all feedback, as it helps us improve.
We are very sorry to hear that your experience did not meet your expectations, and we would like to look into your case thoroughly to better understand what happened. However, in order for us to accurately locate your order and review the details of your purchase, we kindly ask that you provide your order number.
Please send your order information directly to our customer support team at support@magicyclebike.com, and we will make sure your case is reviewed properly.
We take all customer concerns seriously and want to ensure that every issue is addressed fairly. Thank you again for bringing this to our attention, and we hope to have the opportunity to assist you further.
Sincerely,
Magicycle support team
Top notch customer service!
My bike stopped working. One email and I was back on the road almost overnight. Top notch customer service!
3 de mayo de 2026
Opinión espontánea
Respuesta de Magicycle
Hi Vichers
Thank you so much for your fantastic review! We're thrilled to hear that our team could get you back on the road so quickly. Your kind words about our customer service mean a lot to us.
Please feel free to contact us for assistance.
We are here to help!
Sincerely,
Magicycle support team
Magic cycle deer step through. Bike would not turn on.
My deer step through magic cycle is approximately one year old. The display would not turn on anymore and the bike would not start up.With the two year warranty I contacted the company. John was very helpful. I sent him a video of the problem. He sent me a new display with the on off switch. I replaced myself and was successful. Turned right on. Rode for 15mi without a problem. Took about 2 weeks to arrive but great customer service. Thanks John
30 de marzo de 2026
Opinión espontánea
Respuesta de Magicycle
Hi Rappy
Thank you so much for your wonderful review! We’re thrilled to hear that John was able to assist you promptly and that the replacement display with the on/off switch solved the issue. It’s great to know that your Magic Cycle is back on the road and running smoothly after 15 miles of riding.
We truly appreciate your patience with the shipping time and your kind words about our customer service. John and the entire team are dedicated to providing the best support possible, and your feedback means a lot to us.
If you need any further assistance, please don’t hesitate to reach out. Enjoy your rides, and thank you again for choosing us!
Sincerely,
Magicycle support team
Fraudulent charges
"In stock, but also somehow out of stock." Customer support: "kindly wait patiently" is code for "won't pay U.S. tarrifs" but they'll charge U.S. consumers anyways.
Beware of Chinese sellers participating in this "Tariff Tantrum" scam.
I expect the seller views this as a noble protest, but choosing deceit and passive-aggressive messaging only demonstrates the same poor morals that caused the U.S. to impose tariffs in the first place.
Fortunately the FTC and U.S. banks deem behavior like that as fraudulent, so Magicycle and others will not prosper from sales they do not intend to fulfill.
31 de octubre de 2025
Opinión espontánea
Respuesta de Magicycle
Hi Matthew
Thank you for taking the time to share your feedback. We're sorry to hear that you're unhappy with your experience.
Regarding your order, I have checked that we have cancelled the order and processed the refund for your order successfully at the beginning of December.
I apologize for the temporary shortage of a display at the time. We sincerely apologize for not being able to ship it sooner — that was never our intention to mislead or delay on purpose. The display is in good stock and can be shipped out within 2 business days after placing the order.
Please note that we strictly follow all international trade regulations, including U.S. tariffs, and we have not withheld shipments to avoid paying them.
We take all customer inquiries seriously and are committed to providing professional assistance. If you have any questions or concerns, please reach out to our after-sales team at support@magicyclebike.com, and we will respond promptly.
Thanks for your cooperation and understanding.
Please feel free to contact us for assistance.
Sincerely,
Magicycle support team
Customer service is easy to work with…
Customer service is easy to work with and are accommodating. I forgot to add party of my order that would've made it free shipping and they fixed it for me. Thank you!
5 de febrero de 2026
Opinión espontánea
Respuesta de Magicycle
Hello Samuel
Thank you so much for taking the time to share your positive feedback! We're delighted to hear that our team was able to assist you with updating your order to include free shipping — we're always happy to help make things right.
Providing helpful and accommodating service is a priority for us, and it means a lot knowing that it made a difference in your experience. We truly appreciate your support and look forward to serving you again soon! Please feel free to contact us for assistance.
Sincerely,
Magicycle support team
Great product and excellent service.
Great product and excellent customer service with helpful and friendly staff. Highly recommended.
29 de enero de 2026
Opinión espontánea
Respuesta de Magicycle
Hi Mao,
Thank you so much for taking the time to share your kind feedback! We’re thrilled to hear that you enjoyed the product and had a positive experience with our team. Your recommendation means a lot to us.
Your satisfaction is our greatest reward, and we truly appreciate you highlighting our efforts.
Please feel free to contact us for assistance.
Happy riding!
Sincerely,
Magicycle support team
Great customer service after the sale
The service after the sale has been great. I had an issue with my bike, so I contacted customer service and they responded immediately. My problem was taken care of expeditiously. This is the very reason I have purchased two bikes now with a lot of accessories. Great company with very good customer service.
12 de enero de 2026
Opinión espontánea
Respuesta de Magicycle
Hi Phil
Thank you so much for taking the time to share your wonderful feedback! We are truly delighted to hear that our customer service team was able to resolve your bike issue promptly and to your satisfaction.
Knowing that our after-sales support is the reason you’ve chosen to purchase two bikes and several accessories from us means a great deal. Loyalty like yours is what motivates us to keep providing the best possible service.
We truly appreciate your trust in our company and your kind words about our team. If you ever need anything in the future, please don’t hesitate to reach out.
Happy riding, and please feel free to contact us for assistance.
Sincerely,
Magicycle support team
Great quality product and customer service
I bought a product from this company and had an issue shortly after receiving it, the company responded very quickly to me and replaced the faulty part free of charge.
7 de enero de 2026
Opinión espontánea
Respuesta de Magicycle
Hi DD
Thank you so much for taking the time to share your positive experience! We're delighted to hear that our team was able to resolve the issue with your product promptly and to your satisfaction.
Providing quick, effective support is a top priority for us, and it's always rewarding to know we've made a difference for our customers. We truly appreciate you choosing our product and for trusting us to make things right.
Thank you again for your kind words and for being a valued customer. We hope you continue to enjoy your product for a long time to come!
Please feel free to contact us for assistance.
We are here to help!
Sincerely,
Magicycle support team
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