Magicycle Opiniones 

Respuesta de Magicycle

6 mar 2025

Thank you for reaching out to us and sharing your concerns regarding the battery voltage display on your Ocelot Pro. We have carefully reviewed your case, and we would like to provide a detailed explanation of the phenomenon you are experiencing.

The behavior you described, where the power indicator shows a higher battery level upon restarting the bike, is known as the "Ghost Effect." This is a normal occurrence in lithium-ion batteries and is not indicative of a defect or malfunction. Here’s a more detailed explanation:

During use, the battery is under continuous load, which causes the percentage or bars on the battery indicator to drop. When the bike is restarted, the battery is momentarily free from load, allowing it to recover slightly. This recovery happens because the electrons that were under stress during operation redistribute themselves, causing a temporary increase in the output voltage. This slight increase in voltage is detected by the battery sensor, which then displays a higher battery level. However, this gained level is not sustained and will quickly deplete once the bike is back under load.

To clarify, the battery is not charging itself during this process. The perceived increase in battery level is simply due to the redistribution of energy within the battery, which causes a temporary rise in voltage. This is a common characteristic of lithium-ion batteries and is not unique to your Magicycle product.

If you have any doubts about this explanation, we encourage you to research this phenomenon online, as it is a well-documented behavior in lithium-ion battery technology.

Additionally, we recommend charging your battery when it falls below 20% to ensure optimal performance and longevity.

We understand that this behavior might be confusing, and we appreciate your patience and understanding. If you have any further questions or need additional assistance, please do not hesitate to contact us.

Thank you for choosing Magicycle.

Respuesta de Magicycle

6 mar 2025

Thank you for taking the time to share your positive experience with Magicycle. We are thrilled to hear that you are satisfied with the quality of our e-bike products and the level of customer service you received throughout the ordering process.

At Magicycle, we are committed to providing our customers with top-notch electric bikes and exceptional support to ensure a seamless experience from start to finish. Your feedback is greatly appreciated and serves as a testament to the hard work and dedication of our team.

If you have any further questions or need additional assistance, please do not hesitate to reach out. We are here to help and look forward to serving you again in the future.

Thank you once again for choosing Magicycle.

Respuesta de Magicycle

13 feb 2025

Thank you so much for taking the time to share your wonderful experience with Magicycle! We’re thrilled to hear that our pre- and post-sale support teams, chat box, and email communication options met your expectations and helped resolve your concerns promptly.

We completely understand how important it is to feel confident when making a purchase, especially for something as significant as an e-bike. It’s fantastic to know that our responsiveness helped ease any nerves and provided the clarity you needed about the features of your bikes.

Your kind words mean a lot to us, and we’re so grateful for your trust in choosing Magicycle. We can’t wait for you to start riding your new bikes and hope they bring you countless miles of joy and adventure!

If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you again for your support and for being a part of the Magicycle family!

Happy riding!

Respuesta de Magicycle

7 feb 2025

Dear Mark Thibeault,

Thank you so much for taking the time to share your wonderful feedback! We are absolutely thrilled to hear that your experience with Magicycle—from shipment tracking to unboxing—exceeded your expectations.

It’s fantastic to know that our communication kept you informed and that your bike arrived sooner than anticipated. Your kind words about our packaging team mean a lot—they work hard to ensure every bike arrives safely and is easy to assemble, and your recognition will definitely make their day!

Most importantly, we’re so happy to hear that your new bike is everything you hoped for. We hope it brings you countless miles of joy and adventure. If you ever have any questions or need assistance, we’re always here to help.

Thank you again for choosing Magicycle, and happy riding!

Respuesta de Magicycle

7 feb 2025

Thank you for taking the time to share your feedback, and we’re deeply sorry to hear about the frustrations you've experienced with your purchase. We truly understand how disappointing it must be for both you and your child, especially after saving up for something exciting, only to face multiple challenges along the way.

We sincerely apologize for the delay in getting the necessary replacement parts and the difficulty you've encountered with our customer support process. Please rest assured that this is not the level of service we strive to provide. We are actively working to improve our support systems, including offering more direct ways for customers to reach us for urgent issues.

Our customer support team has verified your situation, and we are actively working to process your key order as quickly as possible. We’ll keep you informed about the progress through email at Support@magicyclebike.com. Please feel free to reach out if you need any additional updates in the meantime.

We value every customer and are committed to making this right. Thank you for your patience, and we will do our best to get you the support you deserve.

Sincerely,

Respuesta de Magicycle

25 ene 2025

Thank you so much for sharing your feedback! We're thrilled to hear that you had a positive experience with our customer service team and that we were able to assist you with resolving the issue. It's great to know that your Jaguarundi is performing well now. Wishing you many enjoyable rides ahead!

Respuesta de Magicycle

27 sept 2024

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced with your new Deer-Ebike and for the lack of timely communication regarding your issue.

We have attempted to locate any contact records related to your recent order and after-sales case but have not found any relevant information. Our official customer service email is support@magicyclebike.com, and we hope to receive your message soon.

Your feedback is important to us, and we understand how frustrating it must be to receive a damaged product and to not have your concerns addressed promptly. We are committed to resolving this matter as quickly as possible.

Please provide us with any details regarding the damage, and if possible, include photos. This information will help us expedite the resolution process. Additionally, we will ensure that your experience is reviewed internally to improve our customer service.

We appreciate your patience and understanding, and we look forward to resolving this issue for you.

Respuesta de Magicycle

27 sept 2024

Dear Jerome,

Thank you for reaching out and sharing your experience with the Magicycle CT-1. We sincerely apologize for the challenges you’ve faced during the assembly process and the inconvenience caused to you and your wife.

We understand how frustrating it must be to receive a product that was not ready for use as intended. Our goal is to ensure that all our customers enjoy their bikes without unnecessary hurdles, and it is disheartening to hear that we have fallen short in your case.

We appreciate you providing us with the details regarding the bent front fork and the difficulties you've encountered with the replacement process. We recognize the importance of clear instructions, especially for tasks that may require specific tools or expertise.

Our official support team has reached out to you and negotiating a solution with you, we looking forward to resolving this together.

Respuesta de Magicycle

12 ago 2024

Thank you for reaching out and expressing your concerns. We want to assure you that we respond to every inquiry across all our business channels. If you haven’t received a reply within 24 hours, we kindly suggest checking your spam or junk folder, as sometimes our emails may end up there by mistake.

We are committed to providing excellent customer service and addressing all inquiries promptly. Please feel free to reach out again, and we’ll be more than happy to assist you with any questions or concerns you may have.

Respuesta de Magicycle

24 jul 2024

Dear Customer,

We sincerely apologize for any inconvenience you have experienced. We always strive to provide the best customer service possible. However, in this instance, it seems there may have been a misunderstanding or miscommunication.

Could you please provide more details about your purchase and the issue you encountered? We are committed to resolving this matter and ensuring your satisfaction.

Thank you for your patience and understanding.

Respuesta de Magicycle

12 ago 2024

Thank you so much for your kind words and continued support over the years! We're thrilled to hear that your Magicycle Cruiser Pro has provided you with such a great experience and that it continues to perform strongly. It’s our mission to offer not only high-quality e-bikes but also exceptional customer support, and we're glad that we've been able to meet your expectations.

Your positive feedback about our accessories and overall product quality means a lot to us. We’re committed to maintaining the highest standards in the industry, and it’s rewarding to know that our efforts are appreciated by valued customers like you.

Thank you again for being a part of the Magicycle family. If you ever need any assistance or have any questions in the future, we're always here to help.