Excellent service from start to finish. From our initial enquiry with Sara through to the installation of our franking machine, everything was handled professionally and efficiently. Communication was... Ver más
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Consulta las opiniones de los clientes
The process of ordering, paying and receiving the goods went without a hitch. A very easy process. Thank you. Roger
La empresa ha respondido
Highly recommend Mailcoms! Super quick replies and very helpful sourcing the right solution for my needs.
La empresa ha respondido
First time I'd used them. A technical issue arose. Sam and Des were straight on it, kept me fully informed, and resolved the problem. Old-school service standards: still the best response when – as... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de suministros de oficina
- también en la categoría
- Sector de equipos para fletes
- Servicio de alquiler de equipos de oficina
- Servicio de business-to-business
- Servicio de comercio electrónico
- Servicio de mensajería y transporte
Escrito por la empresa
Mailcoms Ltd are a family owned and run Royal Mail Approved Independent Franking Machine Supplier and Franking Machine Maintainer. Mailcoms are also one of the largest online retailers for Royal Mail Approved Franking Machine Inks. If you are looking for a low cost franking machine rental or purchase then please feel free to call us on 01543 572 776.
Información de contacto
Units 7-8 Primary Point, Progress Drive, WS11 0JF, Cannock, Reino Unido
- 01543 572 776
- info@mailcoms.co.uk
- mailcoms.co.uk
4,8
Excelente
853 opiniones
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Katie is always so helpful when I call…
Katie is always so helpful when I call to place an order. Your help is always much appreciated Katie.
Nicola Scott
OSJCT
11 de enero de 2022
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Nicola
Thank you for taking the time to leave a review.
We are pleased to see that you are happy with the service that Katie has been provided.
We shall ensure that your feedback is passed over to Katie.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Great service from Mailcoms
Great service from Mailcoms, after having a problem with our franking machine, I called the office & Sarah (Office Manager) kindly arranged for an engineer to call out the next working day & the engineer fixed the problem immediately.
Sarah was very friendly, had great customer service skills & was a pleasure to interact with.
The engineer, Dan was very polite & knowledgeable, he fixed the problem within the hour & we were back up & running.
I would highly recommend Mailcoms, they are always a pleasure to work with, very helpful & supportive to our business.
10 de enero de 2022
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello
Thank you for taking the time to leave a review.
We are pleased to see that you are happy with the service that Sarah & Dan have provided and that you would recommend Mailcoms to others.
We shall ensure that your feedback is passed over to the team.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Extremely good service
Extremely good service - ordered some small supplies from Mailcoms through Amazon and have been treated as if we are their only, last, and most important customer.
This is how it's done properly. Will be back with the next order without a shadow of doubt.
17 de diciembre de 2021
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Paul
Thank you for taking the time to leave a review and thank you for the amazing feedback.
We shall ensure that your feedback is passed over to the team who helped process your order.
Please do not hesitate to contact us should you have any queries or wish to place a new order.
Thank you again!
The Mailcoms Team
Great customer service
Great customer service - I will definitely use this company again!
17 de diciembre de 2021
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Jenny
Thank you for taking the time to leave a review.
We are pleased to hear that you were happy with our customer service.
We are always on hand should you have any issues or queries.
Thank you again!
The Mailcoms Team
I had a message on my machine saying…
I had a message on my machine saying account needed to print postage after pressing the wrong button and not being able to correct it myself. I called Mailcoms and spoke to Katy who passed my details onto the relevant person Dan Clarke who called be back quickly and guided me easily through how to fix my issue. Great friendly efficient service guys, thanks for your help.
14 de diciembre de 2021
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Samantha,
Thank you for taking the time to leave a review.
We are pleased to see that you have found your recent Mailcoms service helpful and that Dan & Katie were able to assist in helping you to resolve the issue.
We shall pass your feedback over to the team which is greatly appreciated.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Good Service, Good Price, Good Products.
Maria guided me from start to finish through the process and the options available. When the order was placed and accepted Stephanie and her team took over and were very prompt and quick at organising everything. We even got to choose our own logo for the envelope. The engineer arrived on site and the install took less than 10 minutes. Great service & company!
13 de diciembre de 2021
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Rob
Thank you for taking the time to leave a review.
It is great to see that Maria provided you with guidance when you were looking for a Franking Machine and that Stephanie was able to assist where needed.
We shall ensure that your positive feedback is passed directly over to Maria and Stephanie which we know will be very much appreciated.
Please do not hesitate to contact us should you have any further issues or queries.
Thank you again!
The Mailcoms Team
We purchased a franking machine from…
We purchased a franking machine from Mailcoms in February 2020 and have been a customer since then. The service from the whole team has always been exemplary - I cannot fault. And very helpful during our recent office move
9 de diciembre de 2021
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Julie
Thank you for taking the time to leave a review.
We are pleased to see that you have found your overall Mailcoms service easy and helpful.
We are always here should you require any further assistance.
Thank you again!
The Mailcoms Team
The support we get from Mailcoms is…
The support we get from Mailcoms is amazing. We always get a solution to our issue in a really short space of time. Thank you for being there when we need you.
8 de diciembre de 2021
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Helun,
Thank you for taking the time to leave a review.
We are delighted that the support you have recieved from Mailcoms was amazing and that your issue was resolved quickly.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
All good
All good, fair price, good service and install - would recommend.
3 de diciembre de 2021
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello
Thank you for taking the time to leave a review.
We are pleased to see that you are happy with your overall experience with Mailcoms.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Excellent Service
Very helpful and efficient service. Dan guided me through the set up of our new Franking Machine and made the process very clear and easy.
I wouldn't hesitate to pick up the phone and speak to him again if I have any difficulties in the future.
3 de diciembre de 2021
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Jeremy,
Thank you for taking the time to leave a review.
It is great to see that Dan has been able to assist with the set up of your new franking machine and are delighted that you have found his support clear and easy.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Saved the day
We placed an online order and Katie kindly contacted us to make sure we had selected the right cartridge as she noticed it might not be right for our franking machine. She discovered we had made a mistake, and sorted it out for us. Thank you Katie.
24 de noviembre de 2021
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Helen
Thank you for taking the time to leave a review.
We are happy to hear that Katie provided support instantly. It's important to us that you receive the correct cartridge for your franking machine as we wouldn't like you to experience any down time or issues.
We shall ensure that your feedback is passed over to Katie
Please do not hesitate to contact us should you have any queries
Great help from Liam today
Great help from Liam today. Solved my technical issue. Great service.
22 de noviembre de 2021
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Bridgette
Thank you for taking the time to leave a review.
We are happy to hear that Liam was helpful and helped to resolve the issues that you were experiencing with the equipment.
We shall ensure that your feedback is passed over to Liam.
Please do not hesitate to contact us should you have any issues or queries.
Recent Purchase of Franking Machine
We have recently purchased a franking machine from Mailcoms Ltd having previously been locked into very expensive leasing arrangements. There was no hard selling at the enquiry stage which put us at ease.
Maria was extremely helpful and the whole team are very keen to ensure we have a smooth transition in getting the new machine working.
Highly recommend this company.
22 de noviembre de 2021
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Anthony,
Thank you for taking the time to leave a review.
We are happy to hear that Maria was extremely helpful during purchasing experience.
We shall ensure that your feedback is passed over to Maria.
Please do not hesitate to contact us should you have any issues or queries.
Excellent Service
I was very impressed with how quick my call was answered. Liam took my call for support, he was very helpful, clear in what i had to do and patient.
19 de noviembre de 2021
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello
Thank you for taking the time to leave a review.
We are happy to hear that Liam provided you with support over the telephone and helped resolved your query.
We shall ensure that your feedback is passed over to Liam
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Replacement Machine
What a great service from Mailcoms, My machine went on the blink and rather than fix I decided to replace. Everyone was so helpful and within a week I was up an running with a new machine and the old trade in one collected, great all round service from Mailcoms
15 de noviembre de 2021
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Helen
Thank you for taking the time to leave a review.
We are delighted that you have found your recent franking machine service great following install of your new machine. We will pass your comments onto our team.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Very impressive & super speedy service
Very impressed with the service we just received.
We reported an issue with our franking machine on Monday. It was collected , fixed, returned and back up and running by Friday. Great communications from Stephanie and Liam. Great job, well done to you guys.
15 de noviembre de 2021
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Lynda,
Thank you for taking the time to leave a review.
We are pleased to see that you are happy with the service that has been provided.
We understand the importance of having a fully working franking machine, and strive to do everything we can to try to get you up and running as soon as possible.
We shall ensure that your feedback is passed over to Liam & Stephanie.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms
Great service provided
Great service provided, I would highly recommend this to anyone looking to buy a franking machine. Not only was the product sent swiftly, we had a great service from Sarah all the way through from not knowing what to buy, to sending links to top the credit up on the franking machine itself.
Have been using the franking machine for 2 weeks now and had no issues at all.
Highly recommended
11 de noviembre de 2021
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Paul,
Thank you for taking the time to leave a review.
We are extremely pleased to see that you have found your recent service with Mailcoms great and that you would highly recommend us following your recent franking machine order. It is great to see that Sarah has been able to assist with this process every step of the way and has helped get you set up with your machine quickly.
We shall ensure that your positive feedback is passed over to Sarah directly which will be greatly appreciated.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms
Really good service
I got in contact with Mailcoms when I had a problem with our franking machine. Sarah got back to me really quickly and sent me a guide as to how to solve the issue with the machine. This all worked perfectly and our franking machine was up and running again in no time. I also ordered some ink and that arrived the next working day, so we are really impressed with the service and would happily recommend Mailcoms.
11 de noviembre de 2021
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Claire,
Thank you for taking the time to leave a review.
We are pleased to see that Sarah has been able to assist with your recent franking machine issue and the support that she has provided has helped get you back up and running. We are delighted that your order also arrived swiftly and efficiently and that you have been impressed with your overall Mailcoms experience.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
I had a problem changing my ink…
I had a problem changing my ink cartridge on the machine today, and Dan was so patient and polite. Whilst waiting for the machine to register the new ink cartridge, Dan made conversation with me about my day and about the tutorial videos on the Mailcoms page that may help me in the future to assist me. Very exceptional customer service
10 de noviembre de 2021
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Kelsey,
Thank you for taking the time to leave a review.
We are extremely pleased to see that Dan has been able to assist with your recent franking ink cartridge issue. We are delighted that the support that Dan has provided using our online website support and tutorial videos have assisted in resolving the issue for you and that you are now back up and running. It is brilliant to see that you have found our online tutorial videos useful and that they may assist you with any issues in the future.
Your feedback is greatly appreciated and we will ensure this is passed to Dan directly.
Please do not hesitate to contact us should you have any further issues or queries.
Thank you again!
The Mailcoms Team
Just great service and support
9 de noviembre de 2021
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Henry,
Thank you for taking the time to leave a review.
We are delighted that you have found your recent franking machine service and support great following install of your new machine. We are pleased that Dan and Stephanie have assisted in getting you set up.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
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