Excellent service from start to finish. From our initial enquiry with Sara through to the installation of our franking machine, everything was handled professionally and efficiently. Communication was... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The process of ordering, paying and receiving the goods went without a hitch. A very easy process. Thank you. Roger
La empresa ha respondido
Highly recommend Mailcoms! Super quick replies and very helpful sourcing the right solution for my needs.
La empresa ha respondido
First time I'd used them. A technical issue arose. Sam and Des were straight on it, kept me fully informed, and resolved the problem. Old-school service standards: still the best response when – as... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de suministros de oficina
- también en la categoría
- Sector de equipos para fletes
- Servicio de alquiler de equipos de oficina
- Servicio de business-to-business
- Servicio de comercio electrónico
- Servicio de mensajería y transporte
Escrito por la empresa
Mailcoms Ltd are a family owned and run Royal Mail Approved Independent Franking Machine Supplier and Franking Machine Maintainer. Mailcoms are also one of the largest online retailers for Royal Mail Approved Franking Machine Inks. If you are looking for a low cost franking machine rental or purchase then please feel free to call us on 01543 572 776.
Información de contacto
Units 7-8 Primary Point, Progress Drive, WS11 0JF, Cannock, Reino Unido
- 01543 572 776
- info@mailcoms.co.uk
- mailcoms.co.uk
4,8
Excelente
853 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great Customer Service
The Technician who came to set up the machine (Daniel) was very good, the machine was up and running in no time with no disruption. I did contact him later on just to ask a question and he resolved the issue quickly.
18 de marzo de 2022
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello,
Thank you for taking the time to leave a review.
We are extremely pleased to see that our team had assisted you with the set up on your franking machine.
Your feedback is extremely important to us and your comments will be passed onto the relevant department.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Excellent Service Over & Above Standard
We replaced our old franking machine recently and the experience was straightforward and pleasant from start to finish. Excellent customer service, with prompt, clear communication from professional & friendly staff.
Dan from customer support was particularly helpful with the set up of the new machine, even a follow up call the next day to make sure all was well and to talk me through the new machine.
I would not hesitate to highly recommend Mailcoms as so refreshing to deal with humans who care rather than large corporate automatons
10 de marzo de 2022
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Clare,
Thank you for taking the time to leave a review.
We are extremely pleased to see that Dan has assisted you with the set up on your franking machine and that you are up & running.
We shall ensure that your lovely feedback is passed over to our team directly which we know shall be very much appreciated.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Unbelievably helpful!
Unbelievably helpful, responsive and good value. We have been a Mailcoms customer for about 5 years now and the service is truly excellent! Highly recommended
9 de marzo de 2022
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello David,
Thank you for taking the time to leave a review.
We are extremely pleased to see that you are pleased with the service that you receive.
We shall ensure that your lovely feedback is passed over to our team directly which we know shall be very much appreciated.
Thank you again!
The Mailcoms Team
Very helpful
I needed help with getting the data uploaded on the franking machine. Both the people I spoke to were very helpful and the franking machine was up and running again within the hour.
7 de marzo de 2022
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Teresa
Thank you for taking the time to leave a review.
It's lovely to hear that our team were helpful and provided support in getting you up and running.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Our franking machine had ran out of…
Our franking machine had ran out of ink, so I ordered a new replacement but the franking machine did not recognise the new cartridge so an Engineer Liam came out to site the next day & replaced cartridge and other components and was up and running in less than 1/2 hour.
3 de marzo de 2022
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Sam
Thank you for taking the time to leave a review.
We are happy to hear that Liam provided you with excellent support onsite.
It's extremely important to us that you have a fully working franking machine and will do everything we can to help.
We shall ensure that your feedback is passed over to Liam.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Excellent service as standard
I took delivery of a new franking machine this morning and was apprehensive about having to set the machine up without an engineer present. I need not have worried because Dan talked me through the set up remotely and he couldn't have made the process any simpler! Nothing is ever too much trouble!
Thank you and keep up the good work Mailcoms
2 de marzo de 2022
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Loretta
Thank you for taking the time to leave a review.
We are extremely pleased to see that you are happy with our service and that Dan provided you with excellent support over the telephone with your new franking machine.
Please do not hesitate to contact us should you have any queries.
Thank you again!
The Mailcoms Team
Contacted mailcom with an issue and had…
Contacted mailcom with an issue and had an engineer call so quickly. I was unable to take the call so it was backed up with an email from Dan Clarke who could not have helped more.
Many thanks
Louise
2 de marzo de 2022
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Louise
Thank you for taking the time to leave a review.
We are pleased to see that Dan has been able to assist with your recent franking machine issue and the support that he has provided has helped get you back up and running.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Great customer service
Great customer service. We had an issue with our connections which wasn't down to the equipment, but Mailcoms still did all they could to help get it sorted. Very impressed
1 de marzo de 2022
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Paul,
Thank you for taking the time to leave a review.
We are extremely pleased to see that Liam has assisted with your recent franking machine issue and that you are now back up and running.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Just took delivery of a new franking…
Just took delivery of a new franking machine this morning. Promptly got a phone call from Dan at Mailcoms who talked through the set up process and made it so easy. Really helpful, full of useful information, cannot fault the service.
1 de marzo de 2022
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Yuvonne
Thank you for taking the time to leave a review.
We are extremely pleased to see that Dan has helped to get you up and running with your franking machine and overall happy with our service.
We shall ensure that your lovely feedback is passed over to Dan and the team directly.
Thank you for choosing Mailcoms and please do not hesitate to contact us should you have any issues or queries.
The Mailcoms Team
Quick turn around and fast service from…
Quick turn around and fast service from the team helped us to change from our old supplier. Would recommend.
1 de marzo de 2022
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Dan,
Thank you for taking the time to leave a review.
We are extremely pleased to see that you are happy with our service and that Maria was able to assist with your new franking machine.
Please do not hesitate to contact us should you have any queries.
The Mailcoms Team
Ordered 1000 envelopes came with the 16…
Ordered 1000 envelopes came with the 16 less.
Not a hater here lol but their process was quick and efficient. One star less solely for the missing 16 envelopes
11 de febrero de 2022
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello
Thank you for taking the time to leave a review.
We appreciate your feedback in regard to the envelopes and can assure you that your feedback has been taken on board and we have raised internal investigations with our warehouse & supplier. If goods are received incorrectly/missing, customers are advised to contact us within 2 working days from receipt of delivery to enable us to deal with this accordingly.
We apologise that you received 16 envelopes less than what was advertised therefore, we dispatched replacements (more than 16) which were received on Monday 14th February.
Please accept our sincere apologies for any inconvenience this may have caused, and we hope that our aftersales support has been to your satisfaction.
Please do not hesitate to contact us directly if you have any further issues or queries.
Thank you again!
The Mailcoms Team
Fast and efficient service with the…
Fast and efficient service with the franking machine problem resolved in 5 minutes.
10 de febrero de 2022
Opinión espontánea
Respuesta de Mailcoms Ltd
Hi Andrew
Thank you for taking the time to leave a review.
We are glad that you were impressed with our service.
If there's anything our team here can help you with in future, please do not hesitate to contact us.
The Mailcoms Team
Fantastic service, great company
We are a larger GP Practice and have used this company for many years. It is very rare we have to report any issues, but recently our franking machine broke, the service to get us a replacement was outstanding.
I can't recommend them enough, thank you Dan and team.
9 de febrero de 2022
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Debbie,
Thank you for taking the time to leave a review. It is great to see that Dan has been able to assist with your franking machine.
We are pleased that the support he has provided has enabled you to get up and running again.
Please do not hesitate to contact us should you have any further issues or queries.
Thank you again!
The Mailcoms Team
Many years of great service…
We have used Mailcoms for many years and they have always been cost effective, helpful and efficient. They are always available to speak to if you experience any issues with your machine.
8 de febrero de 2022
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello
Thank you for taking the time to leave a review.
We are pleased to hear that you are happy with the services that we provide and your positive feedback will be passed over to our team.
Thank you again!
The Mailcoms Team
Great quick service from tech support
Great quick service from tech support - thanks Liam
2 de febrero de 2022
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Andrew,
Thank you for taking the time to leave a review. It is great to see that Liam has been able to assist where needed.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Very helpful
Very helpful, nice company to deal with and easy communications.
1 de febrero de 2022
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Lisa
Thank you for your feedback.
We are pleased to hear that you are happy with the service that we have provided.
If there's anything our team here can help with please let us know.
Thank you again!
The Mailcoms Team
Dan Clarke & The mailcom Team
Extremely helpful and polite. Dan Clarke, the head of service, was really polite and managed to help us understand what the problem was with our machine also kept in contact until the machine was back up and running. Also a really lovely team, every time i phoned i was presented with polite and helpful staff
21 de enero de 2022
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Megan,
Thank you for taking the time to leave a review.
We are pleased that the support that Dan and the team have provided has enabled you to get up and running. We are delighted that you have found the support polite and helpful.
We shall ensure that your positive feedback is passed directly over to the team.
Please do not hesitate to contact us should you have any further issues or queries.
Thank you again!
The Mailcoms Team
A very helpful and efficient service
A very helpful and efficient service. Thank you.
19 de enero de 2022
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Julia
Thank you for leaving us a review.
We are pleased to see that you found our service helpful and efficient. Your kind words will be passed over to our team.
Please do not hesitate to contact us again in the future.
Kind Regards
Mailcoms
Great support from Dan Clarke who…
Great support from Dan Clarke who guided me through a process to fix our franking machine. Even got a follow up call the following week to make sure all was still ok. Thanks Dan!
19 de enero de 2022
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello
Thank you for taking the time to leave a review.
We are happy to hear that Dan provided you with support over at the time your issue was reported and ensured that you were up & running at a later date.
We shall ensure that your feedback is passed over to Dan.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Great help during Christmas
Mailcoms were great to me during Xmas, I had issues with other suppliers and even ordering direct from one of the box suppliers to Mailcoms. Mailcoms would even check a batch code for me in their warehouse to ensure I would receive a certain batch.
Next day delivery everytime - no 2 week wait here!
The girls in the office were very helpful double checking with me before sending and responding to any questions.
One of their own brand boxes I didn't realise they did, tried them. Honestly twice the quality of other ones we'd used.
Have my custom going forward now and thank you for shining during the stressful period where other suppliers failed.
13 de enero de 2022
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Danny
Thank you for taking the time to leave a review.
We are happy to hear that you were happy with our service and the quality of our own boxes.
We shall ensure that your feedback is passed over to the relevant department.
Please do not hesitate to contact us should you have any queries on our products.
Thank you again!
The Mailcoms Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.