Excellent service from start to finish. From our initial enquiry with Sara through to the installation of our franking machine, everything was handled professionally and efficiently. Communication was... Ver más
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Consulta las opiniones de los clientes
The process of ordering, paying and receiving the goods went without a hitch. A very easy process. Thank you. Roger
La empresa ha respondido
Highly recommend Mailcoms! Super quick replies and very helpful sourcing the right solution for my needs.
La empresa ha respondido
First time I'd used them. A technical issue arose. Sam and Des were straight on it, kept me fully informed, and resolved the problem. Old-school service standards: still the best response when – as... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de suministros de oficina
- también en la categoría
- Sector de equipos para fletes
- Servicio de alquiler de equipos de oficina
- Servicio de business-to-business
- Servicio de comercio electrónico
- Servicio de mensajería y transporte
Escrito por la empresa
Mailcoms Ltd are a family owned and run Royal Mail Approved Independent Franking Machine Supplier and Franking Machine Maintainer. Mailcoms are also one of the largest online retailers for Royal Mail Approved Franking Machine Inks. If you are looking for a low cost franking machine rental or purchase then please feel free to call us on 01543 572 776.
Información de contacto
Units 7-8 Primary Point, Progress Drive, WS11 0JF, Cannock, Reino Unido
- 01543 572 776
- info@mailcoms.co.uk
- mailcoms.co.uk
4,8
Excelente
853 opiniones
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Excellent customer service
Paul has been extremely helpful in assisting with our new franking machine requirements, keeping me up to date at all times.
18 de agosto de 2023
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Amy
Thank you for taking the time to leave a review.
We are pleased to see that Paul has been able to assist with your recent franking machine order and kept you up to date throughout the process.
We shall ensure that your positive feedback is passed onto Paul which will be greatly appreciated.
Thank you again!
The Mailcoms Team
A call is all it took
After my leaving a negative review, a phone call from a very pleasant lady (I apologise, I missed your name), this has been resolved now, hopefully to both our satisfaction.
It appears the couriers are the issue, but neither of us have any control over them unfortunately.
1 de agosto de 2023
Opinión espontánea
Respuesta de Mailcoms Ltd
Hi Lesley
Thank you for your updated review.
It’s sad for us to read that you had a bad experience with our courier service on this occasion and we apologise sincerely for the issues that you encountered. It’s unfortunate that the confusion caused by the courier company reflected badly on Mailcoms but we are pleased to hear that we were able to resolve your issue.
Kind Regards
Mailcoms
Ash was brilliant
Ash was brilliant , the set up was quick and painless thanks to his expert advise
10 de agosto de 2023
Opinión espontánea
Respuesta de Mailcoms Ltd
Hi Lisa
Thank you for taking the time to leave a review.
We are extremely pleased to see that Ash assisted with the set up of your franking machine.
Please do not hesitate to contact us should you require any further assistance.
Thank you again!
The Mailcoms Team
Thumbs up
I have never had an issue in my experience with Mailcoms Ltd when I order ink cartridges and labels for our franking machine. Great service.
7 de agosto de 2023
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello
Thank you for taking the time to leave a review.
We are pleased to hear that you are happy with the products that you have recieved along with the service from our team.
Thank you again!
The Mailcoms Team
No drama
No drama, great communication and a good price resulting in a seamless transition from our old provider to Mailcoms. Wouldn't hesitate to recommend.
2 de agosto de 2023
Opinión espontánea
Respuesta de Mailcoms Ltd
Hi Ben
Thank you for taking the time to leave a review.
We are happy to hear that you are happy with our pricing and communication.
Please do not hesitate to contact us should you wish to place any future orders.
Thank you again!
The Mailcoms Team
Exceptional service
We had an awful experience with an alternative franking machine provider, so decided to move to Mailcomms. They have been nothing but helpful and have provided an exceptional service. The team are always on hand to help with any problems or answer any queries, and our new franking machine is outstanding. Very happy with everything Mailcomms have provided for us, highly recommend to anyone looking for a provider! 5 star service.
26 de julio de 2023
Opinión espontánea
Respuesta de Mailcoms Ltd
Hi Charlotte
Thank you for taking the time to leave a review.
As a small business your review means so much to us! We are delighted to see that you are extremely happy with the service and we will always be on hand if you require anything.
Thank you again!
The Mailcoms Team
Excellent service always…
Excellent service received my order very quickly I can always rely on quality products at low prices would definitely recommend
15 de julio de 2023
Opinión espontánea
Respuesta de Mailcoms Ltd
Hi Liz
Thank you for taking the time to leave a review.
We are delighted to see that you are extremely happy with the products that you have purchased.
Please do not hesitate to contact us should you wish to place any future orders.
Thank you again!
The Mailcoms Team
This is the first time I have bought an
This is the first time I have bought an Art box from this company, they are a family run business and they certainly go above and beyond what one normally expects. I ordered my box on the telephone just before 4pm on the Wednesday for a next day delivery however I was called back by Sarah to say that the courier had left and so my box wouldn’t arrive until the Friday which I explained was too late as I was due to deliver a painting to a London gallery that day. So after several calls on their end they arranged for their personal driver to make a special trip to deliver my box the following day. Ashely their driver called me to confirm when he arrived and delivered my box , he was charming. Thank you for this exemplary service
12 de julio de 2023
Opinión espontánea
Respuesta de Mailcoms Ltd
Hi Alison
Thank you for taking the time to leave a review.
As a small family business all feedback means a lot to us and we are very pleased to hear that our team were able to assist with the delivery of your Picture Frame box.
We shall ensure that your lovely feedback is passed over to our team directly which we know shall be very much appreciated.
Thank you again and thank you for ordering with us!
The Mailcoms Team
Fantastic service as always.
Fantastic service as always.
Katie Clarke couldn't have been any more helpful and I look forward to our continued business together. As always very happy with the service provided.
19 de julio de 2023
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Dan
Thank you for taking the time to leave a review.
We are pleased to see that you are happy with your overall experience with Mailcoms.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
We have used Mailcoms for a number of…
We have used Mailcoms for a number of years and they have always delivered excellent customer service. Most recently I had an issue with adding more funds to the machine for a large mailshot. Katie, the Senior Administrator was very helpful, thank you Katie. I would recommend Mailcoms for their customer service and products.
18 de julio de 2023
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello
Thank you for taking the time to leave a review.
We are delighted to see that you would recommend us and our products.
We are also happy to hear that Katie provided you with support. We shall ensure that your positive feedback is passed over to Katie.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
We have been using the machines from…
We have been using the machines from Mailcoms for a few years now and just upgraded to a new machine, the change over was faultless.
very helpful and easy to talk to if you need advice or training.
13 de julio de 2023
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello David,
Thank you for taking the time to leave a review and thank you for containing to stay with Mailcoms.
Should you require any assistance, please do not hesitate to contact us.
Thank you again!
The Mailcoms Team
Exceptional customer service!
Mailcoms customer service is outstanding! We received our new franking machine today and with some set up issues I made a call for some help. I was put straight through to someone who could help. The service I received with the set up was exceptional and above any other customer service I have ever had to deal with. The whole process of sorting out our new machine to the setting up has been faultless! I am so glad we are now customers of mailcoms.
11 de julio de 2023
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello Amy,
Thank you for taking the time to leave a review.
We are delighted to see that you are extremely happy with the service that has been provided when setting up your new franking machine.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Dan was great support
5 de julio de 2023
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello
Thank you for taking the time to leave a review.
We are extremely pleased to see that you are happy with the service that Dan has provided.
Please do not hesitate to contact us should you have any queries.
The Mailcoms Team
Mailcoms Customer Service is second to none
Mailcoms customer service is second to none! On the small number of occasions we have needed technical support it's been great to be able to speak to one of their friendly and knowledgeable team members.
3 de julio de 2023
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello
Thank you for taking the time to leave a review.
We are extremely pleased to see that you are pleased with the service that you received from our technical support team.
We shall ensure that your lovely feedback is passed over to our team directly which we know shall be very much appreciated.
Thank you again!
The Mailcoms Team
Quick and simple to order
Quick and simple to order, great communication with follow up support.
28 de junio de 2023
Opinión espontánea
Respuesta de Mailcoms Ltd
Hi Katrina
Thank you for taking the time to leave a review and thank you for ordering with Mailcoms.
We are happy to hear that the communication between yourself and the team was great and we hope that these positive comments extend over the coming years.
All the best
The Mailcoms Team
New Franking Machine
We have recently changed over from a Pitney Bowes franking machine to a Mailcoms machine. The process has been faultless and smooth. Great customer service and we were kept informed during the whole process. Also we could email Dan direct that we dealt with, which made life easier. Would definitely recommend Mailcoms to any potential customers.
29 de junio de 2023
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello
Thank you for taking the time to leave a review.
We are happy to hear that the process with ordering a franking machine went smoothly and our team, especially Dan was able to help where possible.
Please do not hesitate to contact us should you have any queries.
Thank you again!
The Mailcoms Team
Machine upgrade
We've recently needed to upgrade our franking machine & as ever, the service from Mailcoms has been excellent. We were kept informed of timescales from the start & the installation was done well. Special thanks to ash who took the time to run through all the features with our staff
28 de junio de 2023
Opinión espontánea
Respuesta de Mailcoms Ltd
Hi Kerri
Thank you so much for your review.
We are extremely happy that you are loving the service that we have provided.
We shall ensure that your positive feedback is also passed over to Ash directly which will be greatly appreciated!
Thank you again!
The Mailcoms Team
The engineer serviced the machine and…
The engineer serviced the machine and asked if we needed any more printing supplies. I said we needed some more ink and before you know it I had an email from mailcoms and it is now on order. Excellent Service !
27 de junio de 2023
Opinión espontánea
Respuesta de Mailcoms Ltd
Hi Brian
Thank you for your lovely review.
We are delighted to see that you have rated our service with 5 stars. As a small family business your review means a lot to us and hope that these positive comments extend over the coming years.
We will ensure that your lovely feedback is passed to Paul and Ashley directly which will be greatly appreciated.
Thank you again!
The Mailcoms Team
Katie at Mailcoms
Katie at Mailcoms was very quick to respond, very efficient and friendly. A pleasure to chat to.
22 de junio de 2023
Opinión espontánea
Respuesta de Mailcoms Ltd
Hi
Thank you for taking the time to leave a review. We are so happy to hear that Katie was able to assist over webchat today.
If you have any questions or issues, please do not hesitate to contact us and one our dedicated team will be more than happy to help.
Kind Regards
Mailcoms Ltd
Good price
Good price, excellent communication and prompt delivery, definitely recommend them for the service I received and certainly use them again.
23 de mayo de 2023
Opinión espontánea
Respuesta de Mailcoms Ltd
Hello
Many thanks for your kind review. We are so happy to hear that you would recommend our service and use us again.
We will pass your lovely feedback onto our team.
Thanks again!
The Mailcoms Team
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