Sin pedido y sin reembolso
Pésima experiencia acabé sin el pedido y sin un reembolso por mala comunicación en cuanto a las capacidades de envío de la empresa. Insisten que el proceso fue el adecuado, pero no dieron seguimiento hasta que empecé a preguntar por el pedido, y no me apoyaron de ninguna forma. El seguimiento de mi lado fue inmediato (no habían transcurrido ni 7 días desde que hice el pedido) y aun así no pudieron hacer nada.
Respuesta de Makara Wear
We’re truly sorry to hear about your experience.
After reviewing your case, we can confirm that your order was shipped and the tracking information was provided. The delivery attempt was made, but unfortunately the parcel was not successfully received.
As outlined in our policy, once a shipment is dispatched and delivery is attempted, it becomes the responsibility of the receiver to follow up with the courier using the provided tracking details. In this case, we did not receive any contact from your side within the timeframe when the shipment was still active and traceable.
We always do our best to support our customers, but after an extended period, the courier system no longer allows us to retrieve or manage the parcel.
We understand this is frustrating, and we truly wish we could resolve it differently. If there is anything still possible from our side, we remain open to assisting you.
— Makara Wear Team