Makro South AfricaOpiniones 

I have ordered three times online. Twice the order has been cancelled by the seller and the third time a far lower item was delivered. Looks like they are rolling money to earn interest. Don't waste your time ordering from Makro online

I am writing this review to share my terrible experience with Makro and their Marketplace. I recently purchased a laptop from Makro Online, only to find that it was faulty and did not work properly. I immediately went through the proper process of logging a return. The item was collected from me, and I expected my refund to be processed.

To my shock, instead of receiving my money back, I was informed that the seller had rejected the return — even though the product they sold me was faulty. How can a seller reject their own defective item? And worse, Makro is allowing this to happen, leaving me stuck with no money and no working laptop.

I have been going back and forth with both Makro and the seller for weeks. Every time I chat with Makro, I have to repeat myself because they don’t seem to have proper records of my case. I was told one thing by Makro (that the courier will collect, that the return is logged, etc.), only for the seller (Qstore) to say something completely different. At one point, Makro even tried to send the broken laptop back to me, which I made it clear I do not want.

This has been an exhausting and frustrating process. I paid good money for a laptop that doesn’t work, and instead of standing by the customer, Makro is siding with the Marketplace seller and refusing to refund me. This is completely unacceptable for a company of their size.

Makro needs to take responsibility for products sold on their platform. Customers should not be left fighting between Makro and Marketplace sellers with no resolution. As it stands, I’ve lost money, wasted my time, and been treated unfairly.

I will never order from Makro Online or their Marketplace again, and I strongly caution others to be very careful before making any purchase from them. If anything goes wrong, don’t expect them to help you — they will just pass you around until you give up.

I bought an Air Fryer on the 27th of July, they advertised it as a white product under product specifications, when I received the item on the 31st, I got home and opened it, it was black, I logged a return and the product was collected, I specifically said that I needed a white one, I just want them to swap it out of which they didn't, I kept calling and was told that it went for assessment, after that I was told it's been delivered back to me, which is false cause I haven't received the product, as I'm typing today the 18th of August, I got an email this morning saying the refund has been approved and will take 7-14 business days. When I have waited for weeks for the correct air fryer still they don't care and now I must wait another 2 weeks to get my money back. Absolutely terrible and disgusting customer experience.

This is the second time I’ve ordered from them. First item cancelled no reason given.
Now I ordered and it’s been a month and still no sign of my item. Customer care basically don’t give a hoot.

Makro is a scam they sell fake products, they sold me fake perfumes.

This is extremely damaging to Makro’s brand. You advertised an Amazon Fire TV Stick 4K, but what I received is a cheap knock-off posing as the real thing – complete with a fake Amazon-branded orange box, the original barcode covered with a supplier’s sticker, and a remote made to look identical to the original (but in cheap plastic). The stick itself isn’t even the right shape and came with an odd remote receiver. This is a deceitful attempt to pass off a counterfeit as genuine. If Amazon’s legal team is alerted, Makro could face investigation. I want someone from Makro to contact me immediately to resolve this before it escalates further.

BEWARE! Could not be worse. Impossible to log a return because the site doesn't update and they don't respond to contact. So even if you buy something faulty you have no recourse.
Save yourself the pain and headaches and choose an online store that is functional.

Poor online service from Makro, I bought groceries on the 3rd of August was promised delivery on Tuesday 5th Aug, till this on the 12th I am waiting for the delivery and it is grocery that I am talking here. Some items were canceled without even an explanation and it can't be that it was out of stock because when I went I to purchase again they accepted.

I am extremely disappointed with the service I have received from Makro regarding my recent order placed on 13 July.

At no point was I informed that the order could not be fulfilled. For the past two weeks, I have phoned numerous times, only to be told by call centre agents that the matter was “escalated to finance” – with no resolution or proper feedback.

The call centre cannot put you through to the finance department or provide a direct contact number. Apparently, they “communicate via tickets that are logged” – leaving the customer with no way to follow up directly.

On more than four occasions, I have held on the line for over 45 minutes, only to be given the same scripted response.

Now, after all this delay and lack of communication, I am told I will receive a refund – but that it will take up to 14 days to process. This is highly inconvenient and unacceptable.

I operate a guesthouse and urgently needed the items I ordered. Due to Makro’s failure to deliver and communicate appropriately, I have been forced to purchase the items elsewhere and cannot wait an additional two weeks for my funds.

What is most concerning is that there are numerous complaints online identical to mine – all about unfulfilled orders, long delays, and refund issues. This points to a much bigger problem within Makro that needs urgent attention.

I have already escalated this matter to HelloPeter, the Consumer Commission, and Carte Blanche for public exposure, as I believe this is not an isolated incident but part of a serious systemic issue at Makro.

I expect the refund to reflect in my account with immediate effect

Makro – please handle this with the urgency and transparency it deserves.

Wrong items and short delivery

Makro Online shopping is a SCAM
3 months ago i ordered a headboard from Makro. On the said date of delivery they unapologetically cancelled the order without giving reasons. They then sent and email saying I’ll be refunded my money in 3 weeks.
It has been months and counting since I waited for my refund. I have sent countless emails but I'm literally being ignored.
Im so frustrated and disappointed in Makro’ service

Buy at your own risk, my package and refund has never been settled for over 3 months now. Keep saying they will escalate and get back to me and never did. Usesless.

Ordered a hand held vacuum online, it arrived but had a "cigarette lighter" style charging port, not the USB connector as shown on the website. I wanted to exchange it, was told I could not, logged a return as instructed. They have the item, no sign of a refund, they send 'cut-and-paste' email replies, don't call back, the online store is basically a fancy scam.

Makro online purchase is very USELESS. On the 24 June i made an order at Makro through Payflex. 2 days later no confirmation of the order was received. I called them trying to find out what went wrong, i was told that my order was invalidated due to non allocation of funds. I provided proof that the funds where paid, but was told its invalidated. They will refund the money that was paid because they cannot link the payment to my order. I was told i would get the refund with 14 working days. We are now approaching a month with no refund and no communication.

Its been 3 months now trying to get my refund from makro. R4800 and Ive sent everything they ask from me yet nothing is done.
Everyday when i wake up i call them yet i will end the call with nothing.

I used my hard earned money to buy food and now i have nothing to give my family but makro benefited. Case no. TIGM

We have used Makro online many, many times with absolutely no issues and quick deliveries. This past week, though, we have ordered something and now 8 days later there has been no delivery nor any explanation. We have emailed and phoned and no solution. Our order number is OD434840451725943100

On 6 July 2025, I placed an online order with Makro Crown Mines. I was a bit anxious after reading several negative reviews, but I proceeded with the payment, hoping everything would go smoothly.

This morning, I contacted the call centre to check on my delivery. The agent asked me to hold while he got in touch with the courier company. He confirmed that my order had been dispatched and would be delivered today. Shortly after, I received an SMS with the driver’s contact details. I called him to confirm if he had my order, and he assured me that he did.

Within an hour and a half, the delivery van arrived, and all my items were delivered. Well done, Makro!

Makro SA... avoid!
I bought a freezer online on Monday 23 June. Paid by card; error message appeared "Payment failed" but the amount had gone off my account.
Called the next day, was asked to send a mail my bank statement which I did. Was promised to have feedback within 48 hours which never happened.
Called again today only to be advised that freezer will not be delivered and a refund would be made in 14 working days (which is you add on the 3 already passed would be 17 days). The customer care consultant said "they are experiencing an issue with allocations".
The issue was escalated to the customer care manager who (although friendly and sympathetic) said - that's the way it is.
So Makro SA is sitting with my funds. I have no freezer, cannot simply go out and buy another one and have to wait 14 working days for a refund on an issue that was not of my doing.
How is this acceptable? Can you imagine how much money Makro is earning interest on every 14 working days?
I will not be purchasing anything from Makro SA again. Their lack of customer care is shocking and they deserve to loose business to retailers that actually exercise customer care

Purchased a few items via online makro. Items were delivered with one outstanding. A week later I call customer service and was told the item will be delivered in the week. Get an email today that a refund has been processed. Called customer service and was told that Makro could not get a hold of the supplier and the item is still for sale on their website. Double jaffle maker

Ordered from Makro online. Absolute delivery nightmare. Driver attempted to deliver - an already delayed order - at 20:30. Would not recommend using the delivery option at all if you ever want to receive the item. Ordered on the 11th June, is now the 23rd. Very frustrated.