Manna Dew Opiniones 

I received a Basque cheesecake from Manna Dew for my birthday (I’m celiac) and what arrived was a puddle in a crust — thin, unset liquid center, impossible to slice or plate because it completely collapsed, with half the top pale and unevenly baked. It looked nothing like their own website or Instagram photos, and nothing like their written description of a “custard-like center” and a “deeply caramelised top”.

I sent over a message reasonably explaining our concerns along with photos. In response, I was told repeatedly to “please research” Basque cheesecake. Okay. Every example, including their own marketing, shows a set, sliceable cake. Custardy center, yes; liquid, no. Regardless, I’ve made them myself. I’ve eaten many. I ordered it because I LOVE Basque cheesecake…a properly baked one, not underbaked slop.

What followed were clearly AI-generated replies that repeated the same vague statements without addressing my specific evidence. The director then personally messaged to say this was “perfectly baked", that maybe I was “after something else", and, once again, to "please research" Basque cheesecake. Patronising, defensive, and quite frankly embarrassing customer service. No refund, replacement, or any other reasonable resolution offered, just smug dismissal.

Without any prior discussion over email, Manna Dew located the original order (a gift from a family member) and sent her an unsolicited email reiterating their position. In that email, they cited being “multi-award-winning” as evidence the cake could not have been faulty, and informed us they would not accept any future orders from us.

I have no issue with a business taking pride in its reputation — but even the best bakeries can have an off day, especially with a bake as temperamental as cheesecake. What matters is how you look after the customer when that happens. In this case, Manna Dew chose to double down on a passive aggressive stance rather than acknowledge the problem or offer a reasonable resolution. All of the other reviews on here citing rude responses from the owner are unfortunately true, and this attitude seems to permeate from the top down through the staff.

I used to recommend Manna Dew in gluten free circles in London. I’ll be telling everyone to avoid them, both for their poor quality and unprofessional, condescending attitude when approached for a resolution.

Amazingly delicious gluten free pastries. The best I have found. The delivery was smooth and I would highly recommend Manna Dew.

Amazing gluten free vegan pain au chocolat, the thickness of the chocolate in these is just so good! I’ve been buying from Manna Dew for a long time and always will do, one of a few that I trust, I know taste good and customer care and service are fantastic.

Absolutely delicious croissants but expensive at £5 each including delivery and they seem to be getting smaller!!

My son absolutely loves the croissants. It was one of the things he really missed when he was diagnosed celiac. Highly recommend, many thanks.

These are a treat for us for birthday breakfasts. They pain au chocolate and croissants are especially good. I ordered on Wednesday and had by Friday which is incredible for gluten free pastries. Thank you so much!

My wife is gluten intolerant and absolutely loves the Croissants from Mama Dew, she says they are by far the best she has had

We buy the gluten free vegan pastries for our daughter in law when she visits from Canada. They are one of the highlights of her trip and there is a market on Canada waiting for your expansion!
Pastries are great. Delivery easy to organise
Thank you!

Order a few times a year as a treat - lovely pastries, yes you pay more than you would from a supermarket but they are worth every penny and taste soooooo much better!!! Personal favourites are the pistachio, apple and cinnamon and the savoury vol-au-vents

I love their gluten free pastries. Ordered 3x and will do again. Finally can eat croissants again 😇💕

My favourites are the incredible flaky, buttery lescure croissants - I know they’re expensive but they are worth it. (And much cheaper and better than going out for brunch, where if you’re lucky, you’ll get genius bread (dry, horrible flavour))

Love these croissants and pain au chocolat. I am gluten and dairy free so get the vegan versions, yet these don’t taste like either. I probably wouldn't treat myself so often to such pastries if I could eat ‘normally’, but these are so good it seems a shame, when we are so limited otherwise, not to! I wish you did more gf/df pastries and I do miss the df/gf snickers type bar you did previously. Only marked down slightly as this time the croissants seem slightly smaller than I’ve had before, but still yummy.

Exceptional company. The highest quality gluten free pastries you will find in London possibly the world 🌎

Very rude horrible man, I enquired about the price of vol u vents and then queried that one single vol u vent case was £5 each, this was his reply

That’s correct Alison

It costs 5£ for a single vol au vent
There are many other affordable options out there

If you are not happy with the price, don’t buy

Thank you

Needless to say I was very, very rude back, I only wanted a question confirmed,

The gluten free pastries are the best my daughter has had- anywhere. They are pricey, but since she was diagnosed coeliac we have tried literally ALL the others available and nothing compares or even comes close. Customer service used to be a bit sketchy, but I’ve found that has been sorted out now so all in all- AMAZING!

Thoroughly recommend Mannadew for the quality of the pastries and the customer service. The pastries are sublime. We have ordered at least 15 times and have never been disappointed.
I rang Mohamed recently as i was having difficulty ordering from the website and he could not have been more helpful. Would give six stars if I could.

Ive ordered from manadew on a number of occasions and am never disappointed.
Their pastries and cookies are amazing.

These croissants taste like real croissants. My 2 GF children are so happy that we have found this bakery. Delivered to our door. Warm in the oven and enjoy!

Excellent product delicious and just like ‘normal ‘ pastries.
I tell everyone these are the best gluten free croissants, cinnamon swirls and my absolute favourite the chocolate twists.

These are the best gluten-free pastries bar none. I have been to many GF bakeries all over Europe and nothing comes close. As long as you heat them before eating they are absolutely amazing and hard to tell they’re GF. Personally I have had no customer service issues.