Market Cross Jewellers Opiniones 

i paid a £40 non refundable deposit for a vintage watch to be repaired- which i could offset once i was told what was wrong with it and proceed with repair
i have been informed they are unable to repair the watch as its vintage and they can't get the parts - it seems i have paid £40 for that advice. i was offered for them to send the watch to switzerland and they would use the £40 for that - but it's over 3 months to get the watch back- it's a repair for my son's birthday so the timing and probably costs don't work
i think it is disgraceful customer service to charge me £40 to say they can't fix the watch - because i was told it is non refundable they think it's acceptable to keep my money

Purchased two watches today Mathew was a real pleasure to deal with fantastic service I will definitely be using them more in the future

Incredible customer service. I was dealt with by both Meg and Adam after being informed of a delay in availability with an item I purchased. They both simply went out their way to keep me satisfied with incredible levels of personable service. Nothing was too much in making me feel valued. Not experienced a retailer who cared so much to ensure I was satisfied. Communication unrivalled also.

I orderd my item for collection to the wrong store which meant it would arrive later than required, I emailed them and they sent me a new invoice and sourced the item in another store for my convenience. Having been an error on my part, the customer service was excellent and on collection the store staff were friendly, polite and professional.
It's great to see that they consistently give great service regardless of budget

Would highly recommend this company. Small issue with an item being out of stock and they went over and above to sort my order out. Customer service was excellent. Great communication and delivery was prompt. Many Thanks 🎄🎅🎄

This shop is absolutely amazing.
They did everything in their power to get me what I needed . Couldn’t have been any more helpful. The people I spoke to on the phone were so helpful, polite, kind and huge stars .
If you ever need the best customer service then you need to use there shops .
Big big thank you 💋 ❤️🧡💛💚💙💜 💋

Excellent customer service. I ordered a pair of earrings from them and though they said it was out of stock, not only did they offered me a refund, they offered me a discount on their full price or discounted items as an alternative. I encountered some problems with the clasp of the earrings upon receipt, but they offered to fix it at no extra cost. They were also responsive in their emails.

Shambles of a company placed an online order for next day delivery, had to call 2 days later to be told the item is out of stock and i can have a refund or choose something else (useful) zero interaction regarding my order, if I hadn't called no doubt i wouldn't have been contacted, avoid them crap customer service

Exceptional customer service. Ordered an item online which ended up being out of stock. They checked their other stores which didn’t have it either. They offered an alternative or a discount when purchasing a different item. Hollie couldn’t have done more and kept me informed the whole way through. Would definitely recommend and will be ordering from them again.

I ordered a watch and unfortunately it was out of stock,it was for my daughters birthday present so I needed it on time.i spoke with hollie and she did everything possible to assist and kept me informed .I recieved the watch one day late but it didnt matter great customer care

Ordered a bracelet from here which said available online but got an email to say they can’t find the bracelet in stock in any of their stores, they were very helpful to help me pick a different bracelet and sent me some similar designs, they were super lovely and helpful and gave me discount. Will definitely order from here again always have gorgeous jewellery on their website❤️

Excellent customer service. Hollie was amazing she found me what I wanted at an excellent price. The personal touch made the buying easy.
I would not hesitate to recommend Market cross and will most definitely shop with them again.

Fantastic experience. The team were quick, responsive and helpful. Once a purchase decision was made, the item arrived next day as promised, perfectly packaged, and did not disappoint. Would highly recommend

5* experience with this jewellers. Watch came next day in perfect condition. The time was set on the watch and they even took links out before sending it at my request. Came with all paperwork and packaging.

Customer service was brilliant, answered all my questions politely and quickly even though I had quite a few questions.

My first time buying an expensive watch and they made it so easy and stress free. Will definitely be a return customer in the future.

I did previously give a 5 star review to the Yarm branch. But recently have experienced hostility by certain members of staff. I have always been pleasant and a good loyal customer. I however feel that this is somewhat unfair given that I have a pleasant upbeat personality. I totally understand that staff have their own personal issues, but why take it out on loyal customers.

I purchased online with Market Cross Jewellers for a particular swarovski item. I called up to check stock availability. The staff were amazingly helpful - ensured they located online/in store stock of my item. The staff go above and beyond with their helpfulness. They called me and kept me updated.

The email communication progress on my order was great. I was kept up to date. I received my order very quickly in the post. Really pleased with my swarovski bracelet, and the excellent service received 🌟 Thank you Market Cross Jewellers 😊
I would highly recommend this Jewellers 👌

Thanks to Sandra and Susan at the Market Cross store in the Metro Centre. They couldn’t have been more helpful with the purchase of a new watch. Also brilliant in sorting out a slight issue with the watch a few days after purchase. Would recommend and use again. Thanks.

I have had lovely customer service at Market Cross Jewellers in the Hill Street Centre Middlesbrough from Leigh the manager and staff. I had a damaged bracelet which was bought in February and they went out of the way to source a replacement for me. The service was superb would definitely buy from there in the future and i highly recommend this jewellers 100%. Joan H

I ordered a watch from this company that was unfortunately out of stock. In order to fulfil the order, Market Cross Jewellers were diligent in locating the watch across their stores, and got in touch with the manufacturer to get the last remaining one. Once it was located, it was shipped to me straight away and I’m extremely happy with the product. Excellent communication and lovely company, will be buying from them again!

Ordered a Swarovski necklace but didn’t open it for almost a month. When opened to wear I found a bit of the glue which was used to set the stones had went on the front of some of them. Contacted the store via email, received an immediate reply to say I could return the necklace and it would be replaced. New necklace was despatched the same day they received the faulty one. Great customer service experience, polite and helpful staff (thanks Adam!), great prices and high quality item (my issue was a manufacturing fault, not the store’s fault). Would definitely use this company again!