Marks and Spencer Opiniones 

Wrong that they hired Dawn French for the Christmas Ad . After her recent conduct.

Hi
Just went to my marks&spencer app
I wanted to contact them concerning a product.
Nowhere on the app could I find a - contact us - section

Maybe I am missing something -

Do NOT buy furniture from M and S.

I bought a small double bed for my daughter under 2 years ago and it came with a 10 year guarantee. The bed has collapsed and is so poorly made that it could never have lasted 10 years. Instead of a full refund under the terms of the guarantee, they have offered me a 'sliding scale' reduction of 81% because I have owned it for nearly 2 years. The service and company are almost as cheap and nasty as their furniture. BEWARE!

Absolute shambles ordered a delivery and was given dates when the items would arriveby.
Can not believe that they use EVRI. Apparently, so I was told by M and S Customer Service. M and S have NO Control over the delivery ????? that is down to Evri
Called them yesterday but they were un helpful as the parcel could be delivered by 7pm. Evri never deliver that late and the parcel has been stuck at the local depot for 3 days but still didn't arrive
The other part of the order is due tomorrow but was not dispatched til late last night....
I was also told that by the operative in South Africa that he would phone me at 11 oclock this morning to make sure it had arrived. Gave them till 11.35 and then phoned them.
The operative, Zinale was brilliant in her customer skills but her hands are tied by H.O seamingly.
Have used M and S all my adult life as they represented the best quality and service. Will be a long time before I will use them again unless they sort out their deliveries.
Are they penny pinching by using EVRI?
If anyone in senior management is reading this my ordernumber is 301-0060136-1987165

Deep Filled Steak Shortcrust Pastry Pie - absolutely disgusting. Too much pastry, very hard and dry, very little filling and full of gristle.

after buying our grocerys at m&s for more years than i care to remember we have finally had enough . The quality of their food has been steadily dropping for several years now, but this week it reached a new low we bought a cottage pie and it was not worthy of being sold by iceland. The mash was just potatoe it had no butter ,cream or even milk in it and tasted like wallpaper paste, the meat was gristly and tastless too , it was just very poor quality. this was the last straw for us . Tesco finest is now much better. And the clothing, if you dont like 100 shades of brown and beige dont bother.

Food store in Newbridge White Water. Absolutely disgusting customer service, was served today 1.30 pm by a man, aggressive attitude, as a foreigner was totally shocked you can pretend you’ve no English and you’ll hear them.
Love this store though quality of food is amazing, ground coffees, bakery bread, but customer service must be addressed.

M&S Chesterfield - huge store but no public toilets. Plus, all clothing sales are self checkout, so you don't even get the courtesy of a staff member. Awful place: avoid.

Tables not cleared and when been served at counter the 2 assistance were too busy talking to each other to pay me much attention.

Visited M&S in Bury St Edmund’s on Sat 13th Sept and needed to find a product & to get online to M&S website & unable to log in! A very helpful gentleman called Mark who was filling shelves in biscuit aisle went above & beyond to help me even though I could see he was very busy. He was very courteous & also determined that I receive help without going away empty handed.
I would like to give credit to a member of staff who so rightly deserves the recognition for his dedication in his job in working hard & excellent customer service !
from a grateful customer

We travelled to Killarney for dinner and popped into M&S Killarney to buy clothes for my sister.Victoria & Theresa were so helpful and helped us set us M&S app for discount. Thank you ladies. We have been shopping in M&S for years and the first time we received a goodwill discount. Made our weekend. Thank you for your kindness towards my special needs sister😊

ordered 24th August,told on 25th item on way and will be with you no later than 30th.Item not arrived on 31st, email saying sorry trouble with courier. tracking says courier waiting to receive item.
NEVER WILL I USE M&S ONLINE AGAIN >THEY ARE RUBBISH

I purchased a few items from M&S Alnwick
My Wife's Father is 90 years old and My Wife was about to visit and take a hot meal

I purchased the following
2x Mash Potato
1x Steak Chunks
1x Carrot Crush
1x Peas

My Wife was preparing the food and went to transfer the mash in to a foil dish to take to her Father

The mash was disgusting
On opening the plastic sleeve it was swimming in a pool of water
Both tubs of mash were the same

The mash was watery and when stirred it was like cold tapioca

This mash either was in the process of defrosting or the fridge was broken

May I add this is not the first time this has happened

We purchased the same mash from the Newcastle store a while back and the same happened

The storage of this product needs to be questioned
It is obviously frozen in bulk then defrosted before appearing on the shelf

What ever the cause it needs investigating

The product was disgusting

Ordered flowers on 12th Aug for delivery 16th. It was for an important birthday, and they never arrived. Then two days after, I get notified I'll be refunded. No apology, no goodwill, not even an email to say sorry. Thanks for ruining a special day for us. I'll be taking my buissness elsewhere in future. They used to be so reliable.

Tried to change two tee shirts from my usual size 10 to a size 12. I had no receipt, but proof of payment on a bank statement. I didn't want a refund, just replacements to the larger size. This was REFUSED because of the ongoing issues with the CYBER attack back in April. I thought this had all been resol;ved??
I was then told I had only 30 days to get the exchange but they didint seem tio understand the dalay was DOWN TO THEM. An exchange could perhaps been arranged if it had been referred to a superviser by the cashier, but by then we were fed up with the continual refusal and walked off.
Not good customer relations.

I spoke to Clare Marks and Spencer’s care line and she was brilliant . She advised me regarding queries I had on my account and explained very clearly the new processes New Technology have introduced

Very impressed with the summer season ladies clothing.
Lovely soft cottons fabric wash well and look great . Blouses and skirts
Also the cashmere jumpers great value can’t stop looking on the website. Just purchased a pair of suede loafers very comfortable reasonably priced. I am a fan

Recent experience. Disappointed that They have stopped the credit card where no monthly fee is involved. Disappointed that I had to pay for online delivery, used to have goods delivered to local M&S. hugely disappointed that there isn’t a cafe in Birmingham to use my coffee vouchers. In fact the only place around my area is Ventura Park. So I can’t use them as I hardly go there

I ordered x3 fruit baskets and only 1 arrived. I found trying to get through to talk someone from Marks and Spencer’s very stressful. The phone number they put out , is always engaged. You would think with technology today would make this process a lot easier. So for this reason I won’t be making any more online purchases….

Two gripes< i shop in Watford's Marks & Spencer, but this review is not specific to this branch, it is more about their supply chains. I understand why practically all of M&S kitchenware is made in China, it is cheap i suppose but I wont buy any of these goods for the very reason of country of origin.And how on earth is it that fresh fruit and vegetables are imported from the Netherlands. There are always conference pears on sale that taste like cucumbers yes , i do know that pears ripen in this country around September but surely M&S can do better than this. The South African pears are delicious (mostly). Then horrible Netherlands cucumbers in abundance all summer long - completely tasteless. and yet only
the occasional one grown in Kent. Red Desiree potatoes, also from the Netherlands, that taste of turnips - yes, there is plenty of choice in potatoes - so why buy these. Have the shareholders of M&S ever eaten these tasteless items? Of course once tasted, never to buy again. M&S should be leading the way in buying British veg and fruit every time.
Jacky Fitzgerald, Watford