The website stated that the order will be delivered within 2-3 days especially that I paid for priority shipping. I have realised that after two days I didn’t receive tracking number. I had to explai... Ver más
La empresa ha respondido
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The website stated that the order will be delivered within 2-3 days especially that I paid for priority shipping. I have realised that after two days I didn’t receive tracking number. I had to explai... Ver más
La empresa ha respondido
The website says 3 days for express delivery and includes days over the weekend then when order is placed says business days which is very misleading! Waited 2 weeks for product to arrive and now... Ver más
La empresa ha respondido
Had a slight issue with an order mix-up, but Maskura's customer service team was very helpful. Even when we ran into email attachment limits, they quickly sorted things out via WhatsApp and provided a... Ver más
La empresa ha respondido
I bought bulgarian bag from them sadly I haven't received it It's about to be 2 weeks now I can understand new year can cause delay but they aren't responding to emails. Garbage customer servi... Ver más
Maskura is a UK-based active living retailer, registered in England & Wales and operating from Covent Garden, London. We stock over 1,500 products across fitness, wellness, home, sports, and family categories, and the large majority of our 12,000+ customers tell us the products themselves are exactly as described — well made, well packaged, and good value. We know that for an online retailer, the real test of trust isn't the product photos, it's what happens when something goes wrong. Like any company shipping thousands of parcels a month, we don't get every delivery right first time, and a few of our reviews reflect that honestly. What we can promise is that when an order is delayed, arrives damaged, or doesn't match what was ordered, our UK-based support team will see it through to a resolution — refund, replacement, or redelivery — and we back every order with a 30-day, no-quibble returns policy. We're working continuously to tighten up dispatch times and speed up support response, because we'd rather earn a five-star review than just ask for one. If you've had a frustrating experience with an order, please reach out directly to customer.support@maskura.com — we read every message and want the chance to put it right. We appreciate every customer who takes the time to shop with us, and every review — good or critical — that helps us get better.
71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ, Covent Garden, Reino Unido
Invita a los clientes a opinar
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Ha contestado el 73% de las opiniones negativas
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As i didn't receive the correct order and have had to send it back still waiting for the correct order i can only give it a 3
I have already given you a fairly extensive review on your first request a week ago ?
Nice simple well made product, good service, packaging, & shipping. Nothing not to like..

Respuesta de Maskura
Ordered a childs wolverine suit for world book day on Monday 24th Feb advised 3-5 days for delivery still hadnt arrived over a week later so had to order the same suit from amazon for next day delivery, "suit" turned up today it is missing everything but the claws emailed requesting a refund they have advised takes 24/48 hours for a return label to be regenerated very poor would avoid ordering from this place
I was very skeptical about Maskura Store, as I had never heard of it before. I was looking for an under-desk folding treadmill but needed a minimum speed of 15 km/h. Most brands only offer treadmills with a maximum speed of 10 km/h.
Maskura Store had what I was looking for, but I wasn’t sure, so I contacted them with a few questions. Their customer service was amazing! The treadmill was delivered within two working days, and I have to say—it’s good. Of course, a standard treadmill is of higher quality, but for what I need, it’s just fine.
Great product, good value, and easy to fold and store under the sofa. I’d recommend it to anyone looking for extra training but unable to go outdoors.

Respuesta de Maskura
just what I wanted had one for years not as good but bigger than I thought

Respuesta de Maskura
Rubbish sorry I don’t recommended to anyone

Respuesta de Maskura
My item came in a damaged box. It was ripped and then stuck down with sellotape. So I know it was dispatched like this and not damaged in transit. Communication was quite poor throughout transaction as well.
Sadly the socks both split whilst getting them on so we’re useless
The delivery was prompt, so far the pir light is good.
I ordered this 3 in 1 bird feeder and received it within days, well packed and just as seller described. Very pleased with it.
I have not received anything for the money I paid! Not happy!

Respuesta de Maskura
i received my order before the stated delivery date, they were in contact all the way through by email, and after i received my item i received a small gift from them which i thought was lovely

Respuesta de Maskura
Ordered a costume on the 20th of October and paid for 2 day delivery. It’s now the 29th of October still hasn’t arrived. So my little boy had no costume for his Halloween party.
Great communication and support with the products I purchased. When a part was missing in the package they very quickly came up with a resolution. The equipment (bike trainer and weights) were of good quality. Very happy.

Respuesta de Maskura
After a delay with the delivery this product arrived and is just a cheap quality product not what I was expecting as it certainly wasn’t the quality advertised. Very much overpriced and disappointed with this company and will not be using them again.

Respuesta de Maskura
Very customer friendly service.
Purchased an indoor bike trainer online, this was followed up with good communications from order confirmation through to delivery .
On receiving the item , quickly realised it was far better than expected which made the price feel even more of a bargain.
Even received a free Halloween novelty gift days later.
Cannot be faulted.

Respuesta de Maskura
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