Matrix Limos Worldwide Opiniones 

184
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We miscalculated how long our trip to the airport would take & as a result risked missing our flight. Our driver recognized the problem immediately and drove aggressively, but very safely, to get us... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Last night 12/3, my driver Mohammed was amazing. He was prompt, communicative, helpful and a great driver like all MATRIX drivers. Additionally his upbeat personality lifted my spirits after my 2 hour... Ver más

Valorada con 5 estrellas sobre 5

Javits Center to LaGuardia in mid-afternoon went smoothly. Upon arrival at LGA, I was informed that my flight was delayed 12 hrs, 10 min, meaning it was rescheduled to leave early the next morning. Ma... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Matrix was excellent when it came to communication. We received both a text and email to confirm our departure and arrival pickups. Prior to pick up we received a text with our drivers name and licens... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de transporte

Escrito por la empresa

Matrix Limos provides the finest and safest chauffeured transportation.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

184 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(184)

0 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

The service you provide is excellent!

The service you provide is excellent in our opinion. I have been using your service for many years now and have never been disappointed. We always recommend your service to our friends. Thank you

19 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great driver

Great driver Maitra. He was on time with clear messages and got us home quickly and safely.

8 de mayo de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

The importance of the smell of the car…

The importance of the smell of the car should not be overlooked. Mine had 3 factors going against it which made me feel quite sick (even with my mask and window opened a little): 1) body odor, 2) cheap car freshener, and 3) the food the driver decided to open during my ride. Not an easy trip home.
Really unfortunate that your company doesn't emphasize the rider experience.

2 de mayo de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

Wrong plate number and 2 different people

I got two different texts from 2 different people saying they had arrived to pick me up, then the car that arrived had a license plate that did not match the plate number provided in Matrix's email, even though the driver's name did match. Made me consider sending the gentleman on his way and taking a cab to avoid such a sketchy situation. Very disappointed since I have been using Matrix for years.

22 de abril de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

The driver was supposed to wait for me…

The driver was supposed to wait for me at the lobby of Terminal 4 with a sign with my name but he wasn't. It was a serious problem of communication I have to call Matrix to find out where the driver was. The driver had only two months of working with Matrix and he was not very familiar with the Airport. In addition I was supposed to pay $125 and I ended up paying $151.

18 de abril de 2022
Opinión espontánea
Logotipo de Matrix Limos Worldwide

Respuesta de Matrix Limos Worldwide

Thank you, Gioconda. So sorry to hear about your bad experience. Traveling in itself is hard and even harder when travelling during a busy season, and then to find more hardships after arriving is something to be very upset about. It wasn't due to the drivers' unfamiliarity with the airport but because it was a busy week for travel, airport rush and parking issues delayed the driver in getting to you quicker. However, your initial booking was curbside pickup that is why you were quoted $125, after you called requesting an inside pickup the charges went up (inside pickup & parking fees). Confirmation emails are always sent for initial bookings and when changes are made. We hope you decide to choose Matrix Limos again, and we will make sure you are left with the best experience.

Valorada con 5 estrellas sobre 5

I highly recommend Matrix Limo

I highly recommend Matrix Limo. Their cars are clean, drivers are courteous, and their systems are fully automated.

18 de abril de 2022
Opinión espontánea
Logotipo de Matrix Limos Worldwide

Respuesta de Matrix Limos Worldwide

Thank you so much for your recommendation, J. Appreciate your feedback. Looking forward to serving you again.

Valorada con 5 estrellas sobre 5

Everything went smoothly

Everything went smoothly, as usual. My driver was prompt, courteous, and helpful with baggage. I will definitely use Matrix again.

7 de abril de 2022
Opinión espontánea
Logotipo de Matrix Limos Worldwide

Respuesta de Matrix Limos Worldwide

Thank you, Joanne. Happy to know that you were taken care of in the best possible manner. Thank you for choosing Matrix Limos.

Valorada con 5 estrellas sobre 5

Flight Delayed 12 hours

Javits Center to LaGuardia in mid-afternoon went smoothly. Upon arrival at LGA, I was informed that my flight was delayed 12 hrs, 10 min, meaning it was rescheduled to leave early the next morning. Matrix driver brought me to Yonkers for overnight & arranged to pick me up at 4:30 a.m. to try LGA again. Fantastic service accommodating to my needs in this less-than-ideal situation.

2 de abril de 2022
Opinión espontánea
Logotipo de Matrix Limos Worldwide

Respuesta de Matrix Limos Worldwide

Appreciate your feedback, Rob. Glad to hear that you were served well, and the driver handled the situation according to your need. Thank you for choosing Matrix Limos, looking forward to serving you again.

Valorada con 5 estrellas sobre 5

Extremely satisfied customer!

We were extremely satisfied with the service we received from Atou. He was very helpful and gracious. It could not have been a better experience. The car was clean and comfortable.

29 de marzo de 2022
Opinión espontánea
Logotipo de Matrix Limos Worldwide

Respuesta de Matrix Limos Worldwide

Thank you, AJ! So happy to hear that you were served right. Atou is one of our best drivers, and he knows all to well how to serve his customers. Thank you for choosing Matrix Limos.

Valorada con 5 estrellas sobre 5

Matrix is the best!

Excellent service, excellent drivers. Highly recommend to all.

23 de marzo de 2022
Opinión espontánea
Logotipo de Matrix Limos Worldwide

Respuesta de Matrix Limos Worldwide

Thank you, Ola. So happy to know that you received the best service. Thank you for choosing Matrix Limos.

Valorada con 5 estrellas sobre 5

My husband and I have used Matrix for…

My husband and I have used Matrix for many years and have NEVER been disappointed. The cars are clean, the drivers are friendly, and they know how to get us to our destination regardless of road conditions.

23 de marzo de 2022
Opinión espontánea
Logotipo de Matrix Limos Worldwide

Respuesta de Matrix Limos Worldwide

Thank you, John, appreciate your feedback, we're happy to know that we maintained our status. Thank you for choosing Matrix and your continued business.

Valorada con 5 estrellas sobre 5

Excellent communications

Excellent communications, reliability, and service, and value!

20 de marzo de 2022
Opinión espontánea
Logotipo de Matrix Limos Worldwide

Respuesta de Matrix Limos Worldwide

Chris, thanks for the good words. Hope to serve you again.

Valorada con 4 estrellas sobre 5

Matrix was excellent when it came to…

Matrix was excellent when it came to communication. We received both a text and email to confirm our departure and arrival pickups. Prior to pick up we received a text with our drivers name and license plate of the vehicle. When our departure plane was late, the driver texted us where to meet him. When we arrived, it took us only a few minutes to locate him especially in the typical LGA traffic.

19 de marzo de 2022
Opinión espontánea
Logotipo de Matrix Limos Worldwide

Respuesta de Matrix Limos Worldwide

Thank you, Tom, for your wonderful feedback, it's our top priority that our customers are satisfied. We are glad to serve you and hope to serve you again in the near future.

Valorada con 5 estrellas sobre 5

Great service

Great service. Very professional and kind.

13 de marzo de 2022
Opinión espontánea
Logotipo de Matrix Limos Worldwide

Respuesta de Matrix Limos Worldwide

Thank you so much Tya, we appreciate your business and looking forward to serving you again.

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