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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I’m honestly obsessed with my custom doormat 😍 It’s such a small detail but it makes the entrance feel so personal and welcoming. I get so many compliments on it. The quality is brilliant and the des... Ver más

Valorada con 5 estrellas sobre 5

An absolutely amazing product from a company that clearly cares about what they make & sell plus have a first rate customer service. The mats are amazing and contact with the owners is fast, friendly... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have purchased 2 of these Mats in 2 sizes, they look great, are of good quality and very practical. Ordering process was simple and arrived quickly. 5 stars for me 😀

Valorada con 2 estrellas sobre 5

I’m extremely disappointed with my experience with Mattify. I placed an order 12 days ago and, immediately after ordering, I contacted customer service with a query, only to receive no response... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Puertas de interior

Escrito por la empresa

Mattify is a UK doormat company, providing a stylish yet functional accessory for your home


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

145 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 60% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 5 estrellas sobre 5

Amazing customer service and keeping…

Amazing customer service and keeping in touch throughout the delivery process gave me peace of mind.

The little touches, the quality of the mat and the packing.
The card for thanking you, I highly recommend you and wish your company all the success for the future.
I smile every time I see it, my door mats beautiful 🤩

10 de junio de 2025
Valorada con 2 estrellas sobre 5

Really disappointed

Really disappointed. Firstly, the delivery took ages and communication was poor. When the matts arrived they just look like bits of off cut carpet. Really poor for the price. I’m a bit confused by all the good reviews as they honestly were so underwhelming.
Service is equally as poor upon returning. It’s been over two weeks and I have confirmation of the return being delivered but again, no communication to acknowledge this or that my refund is in progress. Frankly, very disappointed on all levels

4 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Gorgeous doormats

Gorgeous doormats , wouldn’t go anywhere else . Great customer service to

10 de junio de 2025
Opinión espontánea
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Respuesta de Mattify

Thank you so much Zoe

Valorada con 5 estrellas sobre 5

Great company

Great company
My first purchase from here and I’m very impressed with the mat
Definitely worth the price, as I got it on a bank holiday offer!
Came nicely packaged too.

24 de abril de 2025
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Respuesta de Mattify

Thank you so much Sarah, that's great

Valorada con 5 estrellas sobre 5

Incredible customer service

Incredible customer service - Laura was attentive and understanding with my query. I will defiantly be buying from Mattify again!

16 de abril de 2025
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Respuesta de Mattify

Thank you so much that's so nice to hear x

Valorada con 4 estrellas sobre 5

Loses a star as they claim “machine…

Loses a star as they claim “machine washable” which was my sole reason to buy… and it is way too hard to fit in the machine!! Arghhh.
So a bit of a waste of £150 for me as once muddy it’s screwed! Shame as they are really nice.

22 de abril de 2025
Opinión espontánea
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Respuesta de Mattify

Sorry to hear you can't fit the runner in your washing machine I have an 8 kg washing machine and mine fits in that, no problem. I wash mine every week and it comes out like new each time.

The runner doesn't have to be put in neatly, it can be scrunched in, because as long as it is dried flat, it will go back to shape. Alternatively, it could be spot-washed if needed.

Hope that helps

Valorada con 5 estrellas sobre 5

Fantastic product

Fantastic product, great quality and so easy to clean!

Much better for the environment to buy something hard wearing then throw aways!

Highly recommend! Stylish, affordable and practical!

31 de marzo de 2025
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Respuesta de Mattify

Thank you so much, I am so glad to hear this

Valorada con 1 estrellas sobre 5

I ordered a Matt but now I don’t hear…

I ordered a Matt but now I don’t hear anything from them. I already wrote an email but didn’t get an answer. I’m worried that the Matt won’t be delivered

16 de marzo de 2025
Opinión espontánea
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Respuesta de Mattify

Hi Judith. Can you email hello@mattify.co.uk I haven't received any emails from you I don't have an order under your name

Valorada con 5 estrellas sobre 5

Love this matt- quality and design

Love this matt. Even better quality than I was expecting and looks great. Haven't washed it yet but looks like it should be relatively easy

20 de febrero de 2025
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Respuesta de Mattify

That's great - thank you so much

Valorada con 5 estrellas sobre 5

Olive Checkerboard Runner

Laura was incredibly helpful and provided next level customer service. I ordered the Olive Checkerboard runner and it is beautiful quality, a lovely feature for my patio doors.

13 de febrero de 2025
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Respuesta de Mattify

That's lovely, thank you Rachel

Valorada con 4 estrellas sobre 5

Good quality mat and great customer service!

This is a great quality mat, however, after only one wash - the colour has run leaving my checkered mat discoloured. Great customer service who have rectified and sent me a replacement mat out quickly. Really good quality and I'm really happy with my purchase.

10 de marzo de 2025
Opinión espontánea
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Respuesta de Mattify

Thank you Amy

Valorada con 3 estrellas sobre 5

Still waiting for order no communication

I ordered a mat in January and it still hasn’t arrived, I’ve emailed twice and had no reply.

After leaving a review on here the contacted me and rectified the issue delivering the next day

15 de febrero de 2025
Opinión espontánea
Logotipo de Mattify

Respuesta de Mattify

Hi Charlotte. Please can you email hello@mattify.co.uk with your details We don't have any outstanding orders under the name Charlotte and I can't see any emails under that name either

Valorada con 5 estrellas sobre 5

In love with this doormat

In love with this doormat! Looks fab and fits beside my door just perfectly. It hoovers really well. I haven’t even had to wash it yet and that’s with a sporty family of 4 and a mucky pooch! Wish I’d bought more. Highly recommend

16 de enero de 2025
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Respuesta de Mattify

Thank you so much for the wonderful review, it's much appreciated.

Valorada con 5 estrellas sobre 5

Perfect Choice

We are so pleased that we purchased our mats for our new home with Laura at Mattify. We were very choosey about what we were looking for and found our way to this great range of mats that are really high quality. The service from a small business stands out from bigger retailers and we recommend Laura’s business without hesitation as she will look after you.

22 de enero de 2025
Opinión espontánea
Logotipo de Mattify

Respuesta de Mattify

Hi Andrew. Thank you so much for the lovely review and being such a great customer. Laura

Valorada con 5 estrellas sobre 5

Super duper !

Super duper again ! Love these rugs, I now have them everywhere, home 🏠 motorhome 🚐 and now car 🚗

Great quality. Wash and dry extremely well. Such a choice too! Me personally love the animal print 💕💕💕. Thanks once again

15 de noviembre de 2024
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Respuesta de Mattify

Yay! Thank you so much Elizabeth, that's so lovely to hear

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