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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I’m honestly obsessed with my custom doormat 😍 It’s such a small detail but it makes the entrance feel so personal and welcoming. I get so many compliments on it. The quality is brilliant and the des... Ver más

Valorada con 5 estrellas sobre 5

An absolutely amazing product from a company that clearly cares about what they make & sell plus have a first rate customer service. The mats are amazing and contact with the owners is fast, friendly... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have purchased 2 of these Mats in 2 sizes, they look great, are of good quality and very practical. Ordering process was simple and arrived quickly. 5 stars for me 😀

Valorada con 2 estrellas sobre 5

I’m extremely disappointed with my experience with Mattify. I placed an order 12 days ago and, immediately after ordering, I contacted customer service with a query, only to receive no response... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Puertas de interior

Escrito por la empresa

Mattify is a UK doormat company, providing a stylish yet functional accessory for your home


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

145 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 60% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

The products are excellent quality

The products are excellent quality, you get what you pay for. I ordered six mats and am really pleased with the outcome.

22 de abril de 2024
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Respuesta de Mattify

Thank you so much Matt. Your order is much appreciated and it's great to get such an excellent review.

Valorada con 5 estrellas sobre 5

Loved my doormat

Great doormat, good quality materials and colours true to photos. Delivered on time. Would recommend this company as they were really efficient.

22 de abril de 2024
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Respuesta de Mattify

Thank you so much Joanne, that's great to hear.
Laura

Valorada con 5 estrellas sobre 5

Really lovely personalised mats

Really lovely personalised mats. They wash and hoover brilliantly and are really excellent quality.

19 de abril de 2024
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Respuesta de Mattify

Hi Lucy. Thank you so much for the review, I am so glad you love the quality. Laura

Valorada con 5 estrellas sobre 5

We purchased 3 mats all of which are…

We purchased 3 mats all of which are gorgeous and very much a talking point.
I've washed one already and they clean easily and retain their shape colour and texture . Would definitely recommend them.

19 de abril de 2024
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Respuesta de Mattify

Hi Margaret. Thank you so much for such a lovely review of the mats. I am so pleased you love the ats and thank you for your repeat purchases. Laura

Valorada con 5 estrellas sobre 5

Stylish Door Mat

Great communication from Laura, I ordered a bespoke size for my entrance hallway and was kept up to date throughout. My new mat looks so stylish in my hall. Highly recommend Mattify.

29 de abril de 2024
Opinión espontánea
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Respuesta de Mattify

Thank you so much Joanne. I am so pleased to hear the mat looks stylish in your home. Laura

Valorada con 5 estrellas sobre 5

Love the mat

Love the mat, I spent ages trying to find a washable mat with a modern design to my colour scheme. The only disappointment is that it wasn’t as large as I would have liked for a large entry way. A few weeks after I bought it they sent a email advising they released larger mats in exactly the size I wanted so I feel like I’ve wasted my money on the smaller mat as I really want to buy the larger mat now.

26 de abril de 2024
Opinión espontánea
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Respuesta de Mattify

Hi Kara. So pleased to hear you love your mat. Laura

Valorada con 5 estrellas sobre 5

Great

Great , well packaged and arrived on time. Item exactly as photographed.

25 de marzo de 2024
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Respuesta de Mattify

That's great to hear, thank you Laura

Valorada con 5 estrellas sobre 5

Suey 1

Saw, loved, ordered, arrived promptly, love love in my kitchen 💚

2 de abril de 2024
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Respuesta de Mattify

Yay! Thank you Susan. I am so pleased to hear this.

Valorada con 5 estrellas sobre 5

Great bath mat

Great bath mat. It brightened up the bathroom and it really absorbs water well.
Delivery was as promised and the mat is of very good quality.

8 de abril de 2024
Opinión espontánea
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Respuesta de Mattify

So glad to hear the mat looks great in your bathroom. They are perfect for bathrooms; non-slip, non-smelling and super absorbent.

Valorada con 5 estrellas sobre 5

Absolutely love my new mat

Absolutely love my new mat. It washes great ( washed it before use as recommended) tumble dries in no time.
It’s certainly a quality mat that looks great and feels great.
Definitely worth the money as it had 5 year guarantee.
Well packed and was in good time.

Would definitely buy from here again.

7 de abril de 2024
Opinión espontánea
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Respuesta de Mattify

Thank you so much for such a lovely review Irene. So glad to hear that you love your mat, Laura

Valorada con 5 estrellas sobre 5

I’ve bought two doormats from Mattify…

I’ve bought two doormats from Mattify on two different occasions, including one as a gift. The quality is well worth the money and they’re so easy to wash. A great welcome to our home and a little different being completely personal. Will buy again, thank you.

22 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Hasn’t arrived after nearly 3 weeks

Ordered 4 March - not delivered, no tracking number, no dispatch details and no response to emails.

22 de marzo de 2024
Opinión espontánea
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Respuesta de Mattify

Hi Felicity. I am very sorry this has happened. As I explained when I contacted you via text (as this was the only way communication was getting through) our emails must have gone into your junk folder because we did send full updates.

Since then you have confirmed you received the mat and the free set of coasters we sent you as an apology for any misunderstanding.

As a small business getting a 1-star review is extremely disappointing because we always put customers first and therefore, I apologise once again that you felt like you needed to take this step.

I do hope you liked your mat.

Valorada con 2 estrellas sobre 5

Disappointed

Longer delivery tine than originally stated & not very impressed with quality of door mat. Extremely thin & not very robust for every day wear & tear

19 de febrero de 2024
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Respuesta de Mattify

Sorry to hear you are disappointed with your mat. We do state 14 working days for personalised mats and having checked your order I can see that it was sent out within this time frame.

The thickness of the mats is 0.5cm. This is so that they fit under a door threshold and can easily fit into a household washing machine.

We firmly believe in the quality and the toughness of the doormats. They have been thoroughly tested over the years, with regards to everyday entryway traffic, washing, hoovering and being tumble dried. This is why we are confident in offering a 5-year warranty on all our mats.

I hope that helps explain.

Valorada con 5 estrellas sobre 5

I don’t usually write reviews as I have…

I don’t usually write reviews as I have nearly 7 children under 12 and time is very limited! However, the time that these mats (I have 3 now!) have saved me in floor and carpet cleaning, with their amazing absorbency and ability to be machine washed, tumble dried, and come out as good as new, means I could write 100 reviews.

Not only are they stylish and luxurious in quality, they are very reasonably priced, especially given their longevity. We have them placed inside any doorway that is likely to get messy and I now have 3 that look really beautiful throughout the house. I didn’t think I’d ever say that about a doormat!

Laura is a fantastic business owner and communicator and she quickly accommodated a request I had to make one of them a specific size for my porch area.

We are very happy with the outcome and Mattify is now my go to for any household mat requirements.

I would absolutely recommend this company to anyone looking for a luxurious and practical, good looking household mat!

17 de marzo de 2024
Opinión espontánea
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Respuesta de Mattify

Thank you so much, this is the best review ever and has made our day!

Valorada con 5 estrellas sobre 5

Highly recommend

I never thought I would pay this much for a doormat, but it is lovely. I would buy another without hesitation. It makes my house look very posh! Lovely thank you.

14 de marzo de 2024
Opinión espontánea
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Respuesta de Mattify

That is so good to hear, we feel like the cost definitely reflects the number of years the mat will last. Thanks so much for the purchase

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