MaxPureCases Opiniones 

Respuesta de MaxPureCases

Actualizada el 16 oct 2025

Dear Marjhalon;

Something he’s not adding up in what you claim here: first of all if you bought leather Case - it was two years ago. Also, we don’t have any one resembling your name or email that ever bought anything at our store and if somehow all of this is true this is not a proper place to ask for a refund. It’s our email: info@maxpurecases.com

Dear Customers,

We will not be responding to this review. We are unable to verify the identity of the reviewer and are uncertain whether this was a genuine observation. Our products are sourced from Apple, and we have an App Store app that is reviewed by Apple. Additionally, our items are sourced from Apcom, an authorized Apple reseller.

This review will not be deleted because it is a one-star review. It did not originate from the Trust Pilot API. Trust Pilot has not deleted reviews that violate their own Terms of Service, reviews that contain profanity, or even one of our members’ private information (address, name, phone number). However, Trust Pilot has removed all five-star reviews that did not come from their API. Genuine reviews from customers that expressed their gratitude with our service, customers that we’ve pointed towards Google Reviews or Trust Pilot, to give us a review. Trust Pilot has explicitly informed us of the deletion of these “non-API” reviews. They explained that all reviews need to come through their API and all buyers will receive that invitation. However, only 50 invites monthly are free, more than that, you need to pay steep price. Do you care to guess how much would we need to pay for a plan to cover our number of orders in a month? We have more than 350 orders every day. So, if all reviews need to come through their API, why do all of 1-star reviews stay on the platform? I guess those are an exception, as Trust Pilot has never deleted one 1-star review from our company page.

People only visit this platform when they seek a refund, and they use negative feedback as a form of extortion. Yes, individuals can be that petty. Even for a case that costs $40. Since we have received over 350 orders daily for the past four years, it is normal to have accumulated a few dozen negative reviews. Some of these reviews are even justified, as buyers have complained about delivery issues. These situations are inevitable, and after 230,000 orders, some problems and disgruntled customers are bound to arise, regardless of the efforts made to conduct business as effectively as possible.

Regarding TrustPilot, their business practices are questionable, to say the least. Anyone can search for TrustPilot on Reddit (or even consult their Wikipedia page) to observe their questionable business practices.

The company is requesting a substantial monthly fee in exchange for fair treatment of our business. This is not a preference, but a requirement for us to leave genuine positive feedback on their website. We are unwilling to comply with this request. Our realistic TrustPilot score is (and was) 4.5, but after we engaged in persistent email correspondence with their sales representatives, they proceeded to delete our favorable reviews.

I urge everyone to consider the discrepancy between our 10/10 rating on ScamAdviser, our very good average on Google Reviews and the negative feedback we have received - only on this platform. Additionally, we encourage you to explore other websites where we are rated highly, if not exceptionally. This situation demands attention, and such extortion and harassment must cease.

We sincerely apologize to any customer who has experienced a negative experience with our service. Please contact us at info@maxpurecases.com, and we will endeavor to resolve your issue to the best of our ability, regardless of the nature of the review you provided.

Thank you for your understanding.

Sincerely,

MaxPureCases Team

Respuesta de MaxPureCases

Actualizada el 16 oct 2025

Dear Sue,

We’ve sent you a screenshot of your order, which clearly shows that you’ve ordered an iPhone 15 case. If you still have doubts, you’ll find your order’s model name and SKU in each email you received from us. One email was sent as an order confirmation, another as a notification that your order is ready for shipping, and the rest provide updates on shipping and tracking. This is undoubtedly your mistake, and it’s the reason why we’re struggling to maintain a good score here. Unfortunately, the platform deletes genuine positive reviews because we don’t pay them a fee, and these individuals simply post completely false information. So, we’re forced to accept this situation.

MaxPureCases Team

Dear Customers,

We will not be responding to this review. We are unable to verify the identity of the reviewer and are uncertain whether this was a genuine observation. Our products are sourced from Apple, and we have an App Store app that is reviewed by Apple. Additionally, our items are sourced from Apcom, an authorized Apple reseller.

This review will not be deleted because it is a one-star review. It did not originate from the Trust Pilot API. Trust Pilot has not deleted reviews that violate their own Terms of Service, reviews that contain profanity, or even one of our members’ private information (address, name, phone number). However, Trust Pilot has removed all five-star reviews that did not come from their API. Genuine reviews from customers that expressed their gratitude with our service, customers that we’ve pointed towards Google Reviews or Trust Pilot, to give us a review. Trust Pilot has explicitly informed us of the deletion of these “non-API” reviews. They explained that all reviews need to come through their API and all buyers will receive that invitation. However, only 50 invites monthly are free, more than that, you need to pay steep price. Do you care to guess how much would we need to pay for a plan to cover our number of orders in a month? We have more than 350 orders every day. So, if all reviews need to come through their API, why do all of 1-star reviews stay on the platform? I guess those are an exception, as Trust Pilot has never deleted one 1-star review from our company page.

People only visit this platform when they seek a refund, and they use negative feedback as a form of extortion. Yes, individuals can be that petty. Even for a case that costs $40. Since we have received over 350 orders daily for the past four years, it is normal to have accumulated a few dozen negative reviews. Some of these reviews are even justified, as buyers have complained about delivery issues. These situations are inevitable, and after 230,000 orders, some problems and disgruntled customers are bound to arise, regardless of the efforts made to conduct business as effectively as possible.

Regarding TrustPilot, their business practices are questionable, to say the least. Anyone can search for TrustPilot on Reddit (or even consult their Wikipedia page) to observe their questionable business practices.

The company is requesting a substantial monthly fee in exchange for fair treatment of our business. This is not a preference, but a requirement for us to leave genuine positive feedback on their website. We are unwilling to comply with this request. Our realistic TrustPilot score is (and was) 4.5, but after we engaged in persistent email correspondence with their sales representatives, they proceeded to delete our favorable reviews.

I urge everyone to consider the discrepancy between our 10/10 rating on ScamAdviser, our very good average on Google Reviews and the negative feedback we have received - only on this platform. Additionally, we encourage you to explore other websites where we are rated highly, if not exceptionally. This situation demands attention, and such extortion and harassment must cease.


Thank you for your understanding.

Sincerely,

MaxPureCases Team

Respuesta de MaxPureCases

9 sept 2025

This unreasonable customer couldn’t comprehend that we couldn’t cancel an order that had already been shipped. Initially, she falsely informed PayPal that the item wasn’t received. However, when we provided proof of shipping and delivery confirmation, she changed the case to “item not as described.” Consequently, PayPal required her to return the items for a refund. I presume this is the reason we’re receiving a 1-star rating. It’s disheartening when people refuse to acknowledge their mistakes.

We’re trying to educate customers that they aren’t always right, especially those who come to TrustPilot to complain after exhausting all other options.

Respuesta de MaxPureCases

16 oct 2025

Dear Customers,

We will not be responding to this review. We are unable to verify the identity of the reviewer and are uncertain whether this was a genuine observation. Our products are sourced from Apple, and we have an App Store app that is reviewed by Apple. Additionally, our items are sourced from Apcom, an authorized Apple reseller.

This review will not be deleted because it is a one-star review. It did not originate from the Trust Pilot API. Trust Pilot has not deleted reviews that violate their own Terms of Service, reviews that contain profanity, or even one of our members’ private information (address, name, phone number). However, Trust Pilot has removed all five-star reviews that did not come from their API. Genuine reviews from customers that expressed their gratitude with our service, customers that we’ve pointed towards Google Reviews or Trust Pilot, to give us a review. Trust Pilot has explicitly informed us of the deletion of these “non-API” reviews. They explained that all reviews need to come through their API and all buyers will receive that invitation. However, only 50 invites monthly are free, more than that, you need to pay steep price. Do you care to guess how much would we need to pay for a plan to cover our number of orders in a month? We have more than 350 orders every day. So, if all reviews need to come through their API, why do all of 1-star reviews stay on the platform? I guess those are an exception, as Trust Pilot has never deleted one 1-star review from our company page.

People only visit this platform when they seek a refund, and they use negative feedback as a form of extortion. Yes, individuals can be that petty. Even for a case that costs $40. Since we have received over 350 orders daily for the past four years, it is normal to have accumulated a few dozen negative reviews. Some of these reviews are even justified, as buyers have complained about delivery issues. These situations are inevitable, and after 230,000 orders, some problems and disgruntled customers are bound to arise, regardless of the efforts made to conduct business as effectively as possible.

Regarding TrustPilot, their business practices are questionable, to say the least. Anyone can search for TrustPilot on Reddit (or even consult their Wikipedia page) to observe their questionable business practices.

The company is requesting a substantial monthly fee in exchange for fair treatment of our business. This is not a preference, but a requirement for us to leave genuine positive feedback on their website. We are unwilling to comply with this request. Our realistic TrustPilot score is (and was) 4.5, but after we engaged in persistent email correspondence with their sales representatives, they proceeded to delete our favorable reviews.

I urge everyone to consider the discrepancy between our 10/10 rating on ScamAdviser, our very good average on Google Reviews and the negative feedback we have received - only on this platform. Additionally, we encourage you to explore other websites where we are rated highly, if not exceptionally. This situation demands attention, and such extortion and harassment must cease.

We sincerely apologize to any customer who has experienced a negative experience with our service. Please contact us at info@maxpurecases.com, and we will endeavor to resolve your issue to the best of our ability, regardless of the nature of the review you provided.

Thank you for your understanding.

Sincerely,

MaxPureCases Team

Respuesta de MaxPureCases

5 sept 2025

Dear customer,

We did agree to replace the item for you because, when you described the damage to the case and we took your word for it, it seemed reasonable. However, when we realized it was a fall damage and not a result of the item’s quality, we decided not to replace it. Apple and we both offer a 6-month limited warranty, but you wanted us to replace an obviously abused case after 10 months. We won’t do that. Even your bank sided with us and decided in our favor after we provided them with evidence. Giving us negative reviews won’t change anything in your favor. And we can see you prefer to give negative reviews to businesses instead of taking responsibility.

Unfortunately, TrustPilot doesn’t allow for proper discussion or evidence upload, so anyone can simply write whatever they want. Your statement is not entirely accurate, and fortunately, we still have a great score on this platform despite them deleting over 80% of positive reviews (since non-paying businesses can’t be rated as Excellent). At the same time, they won’t delete or edit any negative reviews, even those that clearly violate their terms and conditions, such as profanity or personal information like name, address, and phone number of our employees. We have already reported those issues but to no result.

All the best to you,
MaxPureCases Team

Respuesta de MaxPureCases

Actualizada el 16 oct 2025

Hello Mike,

We have not received any emails from you. Please send an email to info@maxpurecases.com so that we can resolve this issue for you. Cases are under warranty. If the case is defective, we can send a replacement immediately. We appreciate your prompt response.

MaxPureCases Team

Dear Customers,

We will not be responding to this review. We are unable to verify the identity of the reviewer and are uncertain whether this was a genuine observation. Our products are sourced from Apple, and we have an App Store app that is reviewed by Apple. Additionally, our items are sourced from Apcom, an authorized Apple reseller.

This review will not be deleted because it is a one-star review. It did not originate from the Trust Pilot API. Trust Pilot has not deleted reviews that violate their own Terms of Service, reviews that contain profanity, or even one of our members’ private information (address, name, phone number). However, Trust Pilot has removed all five-star reviews that did not come from their API. Genuine reviews from customers that expressed their gratitude with our service, customers that we’ve pointed towards Google Reviews or Trust Pilot, to give us a review. Trust Pilot has explicitly informed us of the deletion of these “non-API” reviews. They explained that all reviews need to come through their API and all buyers will receive that invitation. However, only 50 invites monthly are free, more than that, you need to pay steep price. Do you care to guess how much would we need to pay for a plan to cover our number of orders in a month? We have more than 350 orders every day. So, if all reviews need to come through their API, why do all of 1-star reviews stay on the platform? I guess those are an exception, as Trust Pilot has never deleted one 1-star review from our company page.

People only visit this platform when they seek a refund, and they use negative feedback as a form of extortion. Yes, individuals can be that petty. Even for a case that costs $40. Since we have received over 350 orders daily for the past four years, it is normal to have accumulated a few dozen negative reviews. Some of these reviews are even justified, as buyers have complained about delivery issues. These situations are inevitable, and after 230,000 orders, some problems and disgruntled customers are bound to arise, regardless of the efforts made to conduct business as effectively as possible.

Regarding TrustPilot, their business practices are questionable, to say the least. Anyone can search for TrustPilot on Reddit (or even consult their Wikipedia page) to observe their questionable business practices.

The company is requesting a substantial monthly fee in exchange for fair treatment of our business. This is not a preference, but a requirement for us to leave genuine positive feedback on their website. We are unwilling to comply with this request. Our realistic TrustPilot score is (and was) 4.5, but after we engaged in persistent email correspondence with their sales representatives, they proceeded to delete our favorable reviews.

I urge everyone to consider the discrepancy between our 10/10 rating on ScamAdviser, our very good average on Google Reviews and the negative feedback we have received - only on this platform. Additionally, we encourage you to explore other websites where we are rated highly, if not exceptionally. This situation demands attention, and such extortion and harassment must cease.

We sincerely apologize to any customer who has experienced a negative experience with our service. Please contact us at info@maxpurecases.com, and we will endeavor to resolve your issue to the best of our ability, regardless of the nature of the review you provided.

Thank you for your understanding.

Sincerely,

MaxPureCases Team

Respuesta de MaxPureCases

18 ago 2025

Um es klar zu sagen: Sie haben bei Ihrer Bestellung einen Fehler gemacht. Ich habe PayPal Ihre Bestelldetails und Ihre E-Mail-Kommunikation gezeigt. Es ist klar, dass Sie einen Fehler gemacht haben. PayPal kam zu dem Schluss, dass wir im Recht sind und entschied zu unseren Gunsten. Sie haben sich also entschieden, hier auf TrustPilot eine schlechte Bewertung abzugeben. Und das ist passiert.

Respuesta de MaxPureCases

11 ago 2025

Wir haben keine E-Mails von Ihnen erhalten.

Respuesta de MaxPureCases

Actualizada el 9 ago 2025

Alexandra, you are lying through your teeth! I don’t know what seems to be your problem and whether you should go and visit the doctor, but:

1) our website was never down, for one minute, in years
2) we also have official, active Maxpurecases app on the App Store.
3) your confirmation email is probably in your junk or spam folder
4) if for some reason item is not received, we do send refund to a customer and in every case that is 100% our financial loss, not customer’s
5) You can always send us an email at info@maxpurecases.com

Shame on you for this misinformarion. Internet has given voice to every lying incompetent person out there.

When one person is lying like this, we are not going to be kind in our responses. We are over wirh that.

P.S. there is really zero reason to be this dramatic. Nobody can be scammed on our website, and to be completely honest, I don’t even know how any online store scam anyone. First of all you have an option to do a chargeback on your credit card or via PayPal and if there’s no tracking information, confirming delivery, you will 100% get your money back. Instead of spreading lies why not just send us an email. We respond to every email and it’s very simple if for whatever reason the item is not delivered, you’re getting your money back. So the only reason for sending this to trust pilot is to get some attention and be dramatic.

Respuesta de MaxPureCases

Actualizada el 11 ago 2025

Hello KS,

We have sent you replies, but they are being returned due to your mailbox being full, as indicated by a message from the mail daemon. Even if the buyer does not read many of our emails to verify the correctness of their purchase before shipping, and still makes a mistake by ordering the wrong item for their iPhone or Apple Watch and requests an exchange, our system automatically generates a response with return instructions. Therefore, there is no way that these emails are not being responded to.

The listed number is merely a company contact, not a customer hotline. Please check your inbox for instructions on how to return items you have mistakenly purchased.

P.S. you have received the viable option to return for 10 times already, and since you made a mistake, you were going to pay for a return shipping as per our terms of service. You have agreed to our terms of service when you enter the contract with us by purchasing something. Again, you made a mistake on your order. Own up to it, do what you are contractually obliged to do.

And people need to see that we’re not afraid of rude and unreasonable people and their reviews, we do not pay money to Trust Pilot but we still have Great rating, we’re not asking anyone to give us good reviews unless they send us an email saying something nice in the first place. We’re doing pretty good, thank you. People know how to recognize a Karen when they see one.

Regards
MaxPureCases Team