McEwan Fraser Legal Opiniones 

I would never recommend anyone selling with McEwan Fraser Legal if they plan to use the legal/conveyancing service. The provision of this service was actually why I went with McEwan Fraser, however I deeply regret this. The service was beyond poor, it was unprofessional, actively distressing and stressful. I actually felt worse off in the process than if I hadn't had a legal team at all. The fees were equal to a solicitors service and yet I never had contact with a qualified member of staff. My requests for a solicitors support and professional input were ignored. One of the team assigned to me spoke English so poorly she couldn't actually hold a conversation that made sense (I usually wouldn't comment on this, but in a legal setting it's important to be clear and understandable!!) All three unqualified staff members consistently just copy and pasted emails from the buyers solicitor and sent them to me without guidance, interpretation or even bothering to change the grammar. I was never kept up to date on progress unless I asked. I'm convinced that the utterly unprofessional staff were a significant reason in the 6 months delay in sale. I can wholeheartedly advise that no one engage this service, the fact that I never even received an acknowledgement let alone a response when I raised concerns shows how little McEwan Fraser care about their customers. I sent polite emails asking for help to three separate contacts at McEwan Fraser, including the supervisor of the staff I interacted with and got absolutely no response. If I had any fight left in me I'd make a formal complaint but I'm just so glad this ordeal is over, I never want to think about it ever again. I have never in my life left a bad review, and I can absolutely recommend the sales team if you can afford the upfront costs. But the legal team?? Never again!!!!

Edit: Just replying to the reply from McEwan Fraser. I was very clear in my 3 attempts to contact the company for help during the sale process that I live in an extremely rural area without phone signal and requested all contact by email which was ignored unfortunately. I also don't really trust the company to talk over the phone now, as one staff member actually told me that the sale was going to go ahead the next day with no issues over the phone, and even got me to sign a disposition. They then emailed me later with a copy and pasted email from the buyers solicitor stating that they did not even have a loan secured. There was no apology or even recognition of this in further interactions. The sale took a further month and a half from this date. One positive is that they did remove this person from my sale going forward, however this was never acknowledged or discussed I simply was allocated a new unqualified staff member.

I don't ever want to revisit this experience or this company again. I posted this review purely for the information of anyone else in my position, not for gain or reparations. I advise anyone to ensure all communication is backed up with written confirmation.

Again, I have only good things to say about the sales team and would absolutely recommend using their services if you can afford the upfront fees and your own solicitor!

Absolutely brilliant, good communication and always happy to help

We had a really good experience with Nari and Elvira when looking into purchasing a house in Bishopton. They kept in touch and made sure to make everything easy for us and were helpful with any questions we had!

Great experience with McEwan Fraser so far in helping us buy our first home. Kelsey Robertson has been lovely and great at communicating.

Having never sold a property in Moray before and living in a different area, we looked for a local estate agent. We intended to contact two, but upon meeting Craig Peters, we knew we need look no further. Craig was very personable, knowledgeable, and gave us very good advise of the market at that time. We were so confident in Craig’s ability, that we decided to proceed with both the sale and legal. We felt so lucky that we had found Craig as any little niggle we had, we would drop him a line and he would respond more promptly than we could have expected. Day or night, week days or weekends. I could never praise Craig enough for his empathy, professionalism and self conduct. McEwan Fraser are very lucky to have him and hope they realise what an asset he is to the company. We have sold many properties in the past years, but having Craig as a contact, was the easiest sale we have ever had. If he could be cloned, McEwan Fraser would have no competition. Thanks again Craig for everything you did for us. Max & Wendy Lawson

All staff at McEwan Fraser were helpful to a fault throughout the process. In particular I would like to mention Andrew Darcy and Sian Paton. I highly recommend them.

We are 1st time buyers and had never delt with any kind of solicitors before was very unsure of the process of buying our 1st home. Our mortgage adviser finally put us onto McEwan Fraser and we are so glad she did. Olivia & Gemma have been fantastic from start to finish. We cannot thank them enough throughout this whole stressful process they have kept us up to date, given us reassurance and clear instructions of next steps. No question was too much or a silly one. Thank you to the both of you.
We highly recommend McEwan Fraser and we definitely use them again the in further. All the best from Andy & Clare.

Helpful and professional in sale and buying of house

I was a first time buyer and didn’t know anything about the process and was recommended this company by a friend. Gemma was brilliant and explained everything so well. Such an easy process for me

Kenny Cameron of McEwan Fraser Legal Edinburgh was very helpful and got things sorted for my property purchase very quickly and efficiently.

He was very polite and courteous and kept me well informed at every turn which was excellent.

I think he is an asset to the company.

Kelsey Robertson was a huge help in my search for a new home. Quick responses, tailored advice, friendly vibes, all with a reassuring level of expertise and professionalism, for which I'm extremely grateful.
Impeccable service, top marks.

So far just at the stage where we've had an offer accepted, but thus far I would strongly recommend McEwan Fraser Legal, particularly Kelsey Robertson. We chose them over other solicitors because of their quick response times. Kelsey continued to respond very, was very kind and answered all of my questions. We're first time buyers so don't know a whole lot about it all, and Im very grateful to Kelsey :)

Would highly recommend. Professional, efficient & very responsive. Kelsey Robertson from McEwan Frazer Legal was so supportive & caring & guided us through the process of securing our new home. Thanks Kelsey.

Highly recommended McEwan Fraser Legal and Ken McEwan who without any hesitation provide me with some advice through the phone call regarding Marriage Agreement. I will be coming back to seek more advice.

Kasia

We first met Nadia Hulme from McEwan Fraser Legal when we were viewing a house, and we were immediately impressed by her kindness, empathy and professionalism. So when it came time to sell our own home, choosing Nadia and McEwan Fraser Legal was an easy decision — and we couldn’t be happier that we did.

Nadia was always available, incredibly helpful and genuinely went above and beyond to make everything happen as quickly and smoothly as possible. The urgency we had to sell our home was matched by Nadia’s own determination to get things moving, which made the whole process remarkably quick.

It’s quite rare nowadays to find someone who is so responsive, committed and genuinely invested in helping their clients. We are extremely grateful to Nadia for all her hard work, support and professionalism throughout the whole process.

Vicki went out of her way to be helpful when I was experiencing a water leak at our flat. Can’t thank her enough, an asset to any business.

We invited Craig from McEwan Fraser legal to do an evaluation for our house in Hopeman, Morayshire, he was exceptional, always open and honest and took away the stress of selling our home, along with his team Bryonney and Eoghan. The marketing was extremely professional. Delighted with the service from Craig and his team. Always on hand for any questions we might have had too. All went very smoothly and quickly from start to finish. Highly recommended.

Fantastic service! Kelsey Robertson has been incredibly efficient, quick to reply, and has made the process of offering on properties easy. I highly recommend!

Offering constructive, valuable information enabling me to go forward with empathy and understanding on a sensitive matter.

Great experience with the team from start to finish with prompt replies and always keeping us up to date.