Medialarm Opiniones 

103
TrustScore: 3 sobre 5

2,9

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Very pushy sales people on the phone. Pushed my mum who has Parkinson's into giving her card details. I then had to cancel her card to stop them taking any money. When I rang them they denied makin... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Salesman was very pushy told my mother that as she was on her pension she could afford this service what's £7.00 a week to save your life was one of the comments,talked her into giving bank details to... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

So far it appears to be an excellent device with very helpful Tech Support. Only slight criticism is that a couple of early teething problems could have been avoided if the instruction booklet made cl... Ver más

Valorada con 5 estrellas sobre 5

Mum had a fall and broke & dislocated her hip - was on the floor for over 4 hours before she was able to call for help. Six weeks later, she now wears a monitired Medialarm constantly and yes, there... Ver más

Información sobre la empresa

  1. Salud y medicina

Escrito por la empresa

We are an Australian, family-owned business, with a proven track record providing outstanding customer service to our valued clients for more than a decade. We are proud to supply our clients with medical alert devices that support them to maintain their independence and live their lives to the fullest. Our promise is to provide our customers with the highest quality medical alarms on the market and comprehensive technical support, to give you and your family peace of mind in the knowledge your loved ones are safe.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

103 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,9

Todas las opiniones

(103)

0 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

MediAlarm GPS one of the best features

My brother who is deaf, non-verbal and has an Intellectual Disability, lives alone and though in an emergency he can contact me via sms the use of the SOS feature of the MediAlarm enables me to know where he is. This is particularly relevant as it would be unlikely that he would be able to give me his location if he was not at home. Initially he had the MediAlarm on the lanyard (along with a number of other items) so we were getting a number of false alarms. Now that he has the belt clip for his MediAlarm the false alarms have stopped.

3 de noviembre de 2021
Valorada con 3 estrellas sobre 5

Missing from the product package

The package did not include the instruction manual or the phone number of the device.

3 de noviembre de 2021
Logotipo de Medialarm

Respuesta de Medialarm

Hello Sir,
The device phone number is located on the bottom of the box and, a quick start guide should also be inside the package for basic instructions.

If you have not provided Medi Alarm with the contact list or wearer information for programming, you may call support on 1300 665 322 (option 2) for remote programming assistance.

If you require the full user guide, please see:
https://medialarm.com.au/pages/download

Thank you again for your purchase and review.

Kind regards,
Medi Alarm Team

Valorada con 4 estrellas sobre 5

Alarm purchased for our elderly mother

Alarm purchased for our elderly mother. I’m impressed with the ability to have it work not just at home, the gps location, it’s lightweight, easy to wear and easy for her to operate and recharge. Arrived promptly. We have had 2x fall alerts when mum bent to take her shoes off too quickly!! Medialarm reset sensitivity, good to chat to on phone and prompt assistance. So far all good and very happy with our choice of alarm

1 de noviembre de 2021
Valorada con 1 estrellas sobre 5

It’s been a week and I haven’t received…

It’s been a week and I haven’t received it yet

17 de octubre de 2021
Logotipo de Medialarm

Respuesta de Medialarm

Hello Joe, I apologise for the delay and inconvenince.

Due to the current climate, the despatch and postage of products has been affected.

We are working on faster despatch and postage systems to help solve these time delays.

If you have any issues, please contact the Medi Alarm Support Team on 1300 665 322 (Option 2)

Kind regards,
Medi Alarm Team

Valorada con 4 estrellas sobre 5

A Satisfied Customer

My alarm arrived promptly even with Covid mail issues. I set it up myself after a phone call to find out where the phone number of the device was located.
Not much help being on the bottom of the box. It was easy to set up. I have a inserted cardiac device and was unable to find out from the sales person if the battery in the phone would have an effect on the functioning of that. I purchased a watch band which is so big that I am unable to use it.
Over all I’m satisfied with the device but have no use for the wrist band.

4 de octubre de 2021
Valorada con 4 estrellas sobre 5

Ordered a new SIM card for 3G alarm

Ordered a new SIM card for 3G alarm. Order process was easy & delivery arrived as planned. Only issue was that no instructions were provided on replacing the SIM or how it works given it is not the same as a normal phone SIM, ie doesn't appear to be a related mobile number.

16 de septiembre de 2021
Valorada con 5 estrellas sobre 5

Medi Alarm Landline SOS

Great product, simple and easy to assemble. Very happy with fast delivery. Customer service were very professional and kind, also Support team were more than helpful. Thank you.

11 de septiembre de 2021
Valorada con 4 estrellas sobre 5

Overall satisfied

Overall satisfied, however i had to call at to seperate occasions, after registration of emergency contacts which did not appear on device.
When the alarm was activated in error, no SMS messages were dispatched and the second contact was notified as my mobile number (1st contact) was initially incorrectly transcribed.
These queries were dealt with rapidly and by very kind an helpful operators.

7 de agosto de 2021

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