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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Friendly helpful advisor, Gave the information I needed to make an informed choice of the service and what I could expect.

Valorada con 5 estrellas sobre 5

My mum got debited a monthly subscription and didnt recognise the company so called the bank they gave her a refund. Medicare was contacted and they were so nice and so helpful they took the dispute a... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Saleswoman pressurised my mother into signing up and giving over her bank details. Mum tried to object and said she wanted to discuss with us first but the woman just spoke over her. Afterwards mum ve... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I couldn’t be happier with this medical wrist alarm watch! It gives me (and my family) peace of mind knowing help is just a button press away. The watch is lightweight, comfortable, and looks just lik... Ver más

Información sobre la empresa

  1. Proveedor de equipos de seguridad
  2. Mayorista de equipos para fitness
  3. Proveedor de GPS

Escrito por la empresa

MediAlarm 247 provides monitored GPS safety devices for adults and lone workers across the UK. Our range includes GPS safety watches and personal alarm pendants with features such as SOS calling, accurate location tracking, fall detection, two-way voice communication and health and wellbeing monitoring. When an alarm is activated, the wearer can speak directly through their device to our friendly, trained UK-based monitoring team. Support is available 24 hours a day, 365 days a year, helping customers feel safer and giving their families greater peace of mind. Our promise is simple: compassionate support whenever you need us, delivered with respect, dignity and confidentiality. Safety. Independence. Peace of mind.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

64 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 72% de las opiniones negativas

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3,9

Todas las opiniones

(64)

42 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

useless

great when they wanted my buisness signed up unit came no charger lead phoned was told will put in post arrived today 1wk later last thur tried unit didnt work monitoring called and said unit was faulty as they were unable to talk through it told me to retry and same happened phoned medialarm goes to message system was called back they confirmed software problem promised to call back later that afternoon or ist thing fri now 10pm monday and still waiting tried unit again today still faulty have send 3 e mails and phoned 3 times not 1 reply even e mailed sales person no reply how can u trust these people with ur welfare when they treat u like this

17 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Assistance with purchase

After calling up for some help and speaking to Conor, I was passed onto Sophie who helped me with exactly what I needed. She went through step by step and made everything so simple. She’s a credit to this company and I hope they realise this.
Thank you again!

27 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Communication

Spoke with Sophie on the phone she was fantastic, very clear and polite and she was able to give me in depth responses to my questions. Highly recommended.

4 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Alarm

Bought an SOS alarm for my mum, fantastic customer service was very helpful, will recommend 😊

1 de julio de 2026
Opinión espontánea
Logotipo de Medialarm247

Respuesta de Medialarm247

Thank you so much for your lovely review! We’re delighted that you found our team helpful and that your mum now has the reassurance of her SOS alarm. Your recommendation means a great deal to us. 😊

— The MediAlarm 24/7 Team

Valorada con 1 estrellas sobre 5

Sharing of information

Made enquiries looking to use the service. Unfortunately phone number was wrong. They called the number which belongs to someone else and gave the person my email address. This is a breach of GDPR and I will definitely not be using this company if that is how they handle customers personal information.

27 de junio de 2026
Opinión espontánea
Logotipo de Medialarm247

Respuesta de Medialarm247

We’re very sorry to hear about this experience and understand why you are concerned. We take the protection of personal information extremely seriously.

We would like to investigate exactly what happened, including how the incorrect telephone number was recorded and what information may have been shared. Please contact us directly at hello@medialarm247.com with your name and the date of your enquiry so we can identify the relevant records, correct or remove any inaccurate details, and respond to you fully.

We apologise for the concern this has caused.

— The MediAlarm 24/7 Team

Valorada con 1 estrellas sobre 5

I signed up last week and still had no…

I signed up last week and still had no Alarm arrive by this afternoon. After phone call to them I found that it had not even been dispatched, which does not inspire any confidence at all. I telephoned the company twice yesterday and left name and number and I didn't even get a call back.
How can people trust and have confidence in a company like this....

5 de junio de 2026
Opinión espontánea
Logotipo de Medialarm247

Respuesta de Medialarm247

Thank you for your feedback.

We are sorry that your experience did not meet expectations.

After speaking with you, we identified that a technical issue had affected the stage of your application process, which unfortunately meant your alarm had not been dispatched as scheduled. As soon as this was identified, we offered to arrange an expedited replacement delivery to ensure you received your alarm the following day.

We appreciate that this delay caused frustration and understand your concerns regarding communication. During our conversation, you advised that you no longer wished to proceed and requested cancellation of the service, which was completed immediately in accordance with your wishes.

We sincerely apologise for the inconvenience caused and thank you for bringing this matter to our attention, as it helps us improve our processes going forward.

Kind regards,

The Medialarm Team

Valorada con 5 estrellas sobre 5

My mum got debited a monthly…

My mum got debited a monthly subscription and didnt recognise the company so called the bank they gave her a refund. Medicare was contacted and they were so nice and so helpful they took the dispute and James was so lovely he did a great job putting my mums mind at rest.

2 de junio de 2026
Opinión espontánea
Logotipo de Medialarm247

Respuesta de Medialarm247

Thank you for sharing your experience. We understand how worrying an unfamiliar payment can be, so we’re pleased James was able to explain everything clearly, handle the dispute and put your mum’s mind at ease. We’ll be sure to pass your kind comments on to him.

— The MediAlarm 24/7 Team

Valorada con 5 estrellas sobre 5

A very quick reply

Fortunately I have not needed to use the medialarm but I have accidentally pressed the button on a couple of occasions and someone has replied promptly to ask if I am all right. It was good to know someone does reply quickly if there is an emergency

8 de mayo de 2026
Opinión espontánea
Logotipo de Medialarm247

Respuesta de Medialarm247

Thank you for your review. We’re pleased our team responded promptly and that your MediAlarm gives you reassurance knowing help is always available when needed.

— The MediAlarm 24/7 Team

Valorada con 1 estrellas sobre 5

Be careful got a vulnerable 88 year old…

Be careful got a vulnerable 88 year old to sign up ,and got bank details out of her .
I cancelled or thought I had but device arrived and now having to send back and nobody seems to know if money has been taken . Money was taken ,6 weeks later and STILL waiting for Refund .

7 de abril de 2026
Opinión espontánea
Logotipo de Medialarm247

Respuesta de Medialarm247

Hi, we’re very sorry to hear about your experience and understand your concerns.

Please could you send the full details of who the device was sent to, along with the details of the bank account the funds were debited from, to customerservice@medialarm247.co.uk.

Once received, we will investigate this as a matter of urgency and work to get this resolved for you as quickly as possible.

Kind regards,
Customer Service Team
Medi Alarm 247

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