I was really anxious but I was made to feel at ease and felt I was really listened to . This is a hard time and the advice given was helpful and the outcome so far made perfect sense, The situation... Ver más
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Consulta las opiniones de los clientes
Jules made me feel as relaxed as possible. She explained each step carefully and was sure to check we were both in agreement all along the way. In very trying circumstances she made the process as eas... Ver más
Very easy to talk to. Everything explained well and able to make a real connection with the mediator. Very knowledgeable and gave excellent advice.
La empresa ha respondido
Handled our mediation well and it was a fairly challenging situation. I felt the mediation was fair and honest and the mediator did a great job of proactively setting the tone to keep things moving, a... Ver más
Información sobre la empresa
- Servicio de mediación
- también en la categoría
- Oficina de asistencia jurídica gratuita
Sobre Mediation First
Escrito por la empresa
At Mediation First we think people deserve a better way of settling arguments than battling it out in the courts.
If you’re involved in any dispute - whether it stems from a divorce or separation, mediation is a simpler and less expensive solution.
We’re the go-to mediation experts throughout the UK for this fast-growing alternative to the traditional solicitor route.
By seeing the whole picture – not just one side or the other – our mediation services work to resolve disputes quickly and keep costs to a minimum.
Why choose Mediation First?
Escrito por la empresa
- At Mediation First, we understand that resolving conflicts can be a challenging and stressful experience. Unlike the adversarial nature of court proceedings, our mediators offer a compassionate and client-centred approach to dispute resolution. This makes it the preferred choice for a number of reasons.
- Mediation is:
- • Cost-effective: save significant time and money by choosing mediation, avoiding the financial toll of court fees.
- • Private and confidential: your privacy is safeguarded in mediation,ensuring sensitive matters stay private.
- • Client-centred: mediation focuses on helping you understand your options and find mututally agreeable solutions.
- • Cooperative: mediation fosters understanding and cooperation, preserving vlauable personal and professional relationships that court battles often strain.
Accredited FMC Family Mediators
With Mediation First you can be sure that your mediator is a professional in their field and has not only completed a short training course.
All of our mediators have achieved FMC accreditation status with the Family Mediation Council - a process that normally takes around two years to complete and requires ongoing professional development.
Información de contacto
Park House Business Centre, 10 Park Street, Bristol, BS1 5HX, Bristol, Reino Unido
- 0330 320 7600
- office@mediationfirst.co.uk
- mediationfirst.co.uk
Move Forward with Mediation First
4,7
Excelente
356 opiniones
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The MIAM mtg was explained fully and…
The MIAM mtg was explained fully and professionally in a friendly manner, guiding me through all the stages to assist with my Divorce.
Thank you for all your help during this stressful time. .
2 de septiembre de 2026
Respuesta de Mediation First
Hi Angela,
Thank you for taking the time to leave this review.
I am really glad to hear that we were able to provide you with some help during this stressful time.
I will pass your comments on to your mediator and wish you all the best for the future.
Best wishes
Tom
Mediation First
Karen was very understanding and…
Karen was very understanding and considerate regarding my situation. I felt completely at ease discussing sensitive information and felt a solution was made and explained with great understanding.
1 de septiembre de 2026
Respuesta de Mediation First
Hi,
Thank you for taking the time to leave your review of your experience with our mediator Karen.
Karen is one of our most experienced mediators and it is great to hear your description of how she was able to provide important information and put you at ease.
I will very happily pass on your comments to her.
Best wishes
Tom
Mediation First
Easy to contact and speak to at anytime…
Easy to contact and speak to at anytime I needed them,my mediators Mr Stuart was amazing and explained everything to me during our process
25 de agosto de 2026
Respuesta de Mediation First
Hi Kimberly,
I really appreciate you taking the time to leave this review of your experience with our service.
Great to hear that you found our team easy to contact and speak with and also that you felt that your meeting with our mediator Will was so helpful to you.
I will pass your comments on to the team and wish you all the best for the future.
Tom
Mediation First
Good service fast acting did their job…
Good service fast acting did their job well thank you
20 de agosto de 2026
Respuesta de Mediation First
Hi Jane,
Thank you for taking the time to leave a review of your experience with us.
Good to hear that we were able to deal with your request promptly and did a good job.
I will pass your comments on to the team.
Best wishes
Tom
Mediation First
Made things so much clearer amazing person
Honest helpful and made me feel at ease
20 de agosto de 2026
Respuesta de Mediation First
Hi Sophie,
Thanks for taking the time to leave your review of your experience with Mediation First.
Glad to hear that our mediator was both helpful and at the same time made you feel at ease.
I will pass your comments on to her.
Best wishes
Tom
Mediation First
The facilitator was very professional.
11 de agosto de 2026
Vicki skillfully and gently guided me…
Vicki skillfully and gently guided me through, enabling me to be open and straightforward in spite of covering some painful matters and my initial anxiety about the process.
I was content and relieved that we reached the best outcome with the 2 options that she suggested for me for potential certification. I thank Vicki for that.
13 de agosto de 2026
Respuesta de Mediation First
Hi Pamela,
Thank you so much for taking the time to leave this review of your experience with our mediator Vicki.
It is really good to hear from you that despite your initial anxiety she was able to help with the matters you wished to discuss.
Our mediators are very experienced, knowledgeable and are accredited with Family Mediation Council, and so even where a case does not proceed to mediation having the one-to-one time with a professional mediator during the MIAM can be extremely valuable.
I will pass on your comments to her and wish you all the best in the future.
Best wishes
Tom
Mediation First
Very polite and professional
The service was very easy to use. The staff were very polite and the mediator by the name of Will Steward, who was appointed for my mediation was very experienced and made the whole mediation process comfortable and easy.
4 de agosto de 2026
Respuesta de Mediation First
Hi,
Thank you for taking the time to leave this review of your experience with us.
It is really great to hear that you felt Will made the experience comfortable and easy for you.
I will very happily pass on your comments to Will and thanks again for your kind and positive words about using Mediation First
Best wishes
Tom
Mediation First
Highly Recommend!
I had a great experience with Will at Mediation First. From the beginning, he was professional, approachable, and really took the time to explain everything clearly. He made what could have been a very stressful situation feel much more manageable.
Will was patient, fair, and always made me feel listened to throughout the process. His communication was excellent, and I always felt informed about what was happening next.
I would highly recommend Will and Mediation First to anyone looking for a supportive, knowledgeable, and professional mediator. Thank you for making such a difficult process much easier.
4 de agosto de 2026
Respuesta de Mediation First
Hi,
Thank you so much for taking the time to leave this review of your experience with our mediator Will Stewart.
We really appreciate that our clients are going through what can be a extremely difficult time in their lives when they come to our service and so it really welcoming to hear that Will was able to make this easier for you.
I will pass on your kind comments to him and wish you all the best for the future
Best wishes
Tom
Mediation First
So friendly and welcoming
So friendly and welcoming. A very quick appointment which was straight forward and simple. Would definitely recommend. Thank you 😊
23 de julio de 2026
Effective mediation, fair and honest
Handled our mediation well and it was a fairly challenging situation. I felt the mediation was fair and honest and the mediator did a great job of proactively setting the tone to keep things moving, at the end of the first session. I felt that I carried the 2nd session a little but overall, I am happy and would recommend their service to others.
21 de julio de 2026
Good communication before the…
Good communication before the appointment.
Ease of booking.
Mediator clearly explained everything to me, so I left feeling informed of my options.
21 de julio de 2026
They was very clear in there…
They was very clear in there information they gave me an if I needed something explaining they helped to explain what I needed answering. Very very good service
27 de julio de 2026
The Team were professional
The Team were professional, informative and supportive of additional needs, Though the other party requested a different service this one worked hard to restore the peace between both parties.
24 de julio de 2026
No help at all because it wasn't a…
No help at all because it wasn't a legal battle. I thought mediation was in place to avoid a legal battle
9 de julio de 2026
Respuesta de Mediation First
Dear Lucy,
Thank you for taking the time to leave your review of your experience with Mediation First.
It is always disappointing to receive a negative review and in response I thought it may help to explain the situation – this is done whilst respecting the confidentiality of your meeting with our mediator.
Your initial one-to-one meeting was covered by legal aid funding and in that meeting, as in all initial meetings, you were presented with information about family mediation and other non-court dispute resolution options. The mediator also discussed the specific circumstances that you were looking to mediate about in relation to your daughter to see whether mediation would be safe and appropriate. As the potential mediation would be funded by legal aid the subject of the mediation is required to meet certain criteria, as set out by the Legal Aid Agency, to ensure it falls within the scope of public funding.
Having talked through your specific situation our mediator had to conclude that it did not constitute a matter that could be resolved within the family courts. In your case, therefore, the mediator could only come to the conclusion that legally aided mediation for this matter would not be possible at this time.
I appreciate that this may be have been disappointing to you, however, should your circumstances change in the future then we would of course be more than happy to facilitate a mediation should that be the most appropriate way to proceed for all parties concerned.
I wish you all the best for the future.
Tom
Mediation First
Efficient and effective support
Efficient, effective support that helped reach an agreement
9 de julio de 2026
Brilliant service
Brilliant service! All staff really friendly and helpful. 100% would recommend.
6 de julio de 2026
Very professional and approachable.
Very professional and approachable.
Second time we have used them.
Can recommend.
2 de julio de 2026
EXPENSIVE AND MOVED AT A SNAILS PACE
EXPENSIVE AND MOVED AT A SNAILS PACE. INFORMATION PRESENTED WAS RE-PRESENTED BACK WITH A 90MINUTE CHARGE (THE REPORT WAS SOMETHING THAT I COULD HAVE PUT TOGETHER IN 10 MINUTES THAT ALSO SUMMARISED OUR LAST MEETING WITH SEVERAL KEY POINTS MISSING. OVERALL QUESTIONABLE VALUE FOR MONEY
26 de junio de 2026
Respuesta de Mediation First
Dear Chris,
Thank you for taking the time to leave this review of your experience with us.
It is really useful for us to receive feedback from our clients and I will forward on your comments to your mediator for their reflection.
To try to address your comments here, bearing in mind the need to keep details of your case confidential, the costs you were charged were in line with our standard pricing. This is £125+VAT per person per hour which is very typical for family mediation services – the Family Mediation Council suggests a figure of £130 to £170 per person per hour. This includes time spent within mediation sessions as well as drafting documentation and time spent on admin such as emails.
In your case a document was drafted by the mediator and this was produced following some back and forth between yourself and your ex in relation to the details required. Whilst our mediators will always try to limit the charges we pass on to clients for admin, if the process takes sometime outside of the session then, as set out in our pricing guides, our mediators will charge for their time to respond to emails etc.
Having reviewed your costs, what was charged on this case represented good value for the work our mediator carried out including an initial exploratory joint session and the document. The Open Financial Statement that was produced in your case is an essential document required prior to considering the options that could be discussed within a further joint mediation session. Our mediators are accredited with the Family Mediation Council and are highly skilled and experienced at producing this document which can be made available as part of the court process. It is likely that it would have been considerably more costly for a solicitor to collate and produce a similar document as part of their process.
Reviewing the case correspondence, our mediator offered to spend time within a session to explain what information is contained in the document and why some information is left out, however, a decision was made not to continue with mediation and so they did not in the end have the opportunity to do this.
I hope this helps to address your query, however, should you wish to speak with us directly about your experience then please contact our Mediation Support Team on 0330 3207600 and they will be happy to put you in touch with one of our directors.
Best wishes
Tom
Mediation First
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