While my dog thrives on Maev food - the issue is the lack of customer support and ongoing delivery issues. I have been a customer of Maev for years - due to the quality of their food. However every... Ver más
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Consulta las opiniones de los clientes
The team at Maev is amazing! Customer Service spectacular! My (4) dogs absolutely love this product including a very lazy english bulldog that will JUMP off the couch when he hears the freezer door op... Ver más
From the time I began ordering Maev, I have had the most positive and prompt interactions with the Maev Team—they are so kind and helpful! Despite my dog Boots having had an earlier history of peri... Ver más
We have been using Maev for the last three years and can’t say enough good things. We have only ever had one mishap in a shipping delay (this happened recently) and they immediately made it right and... Ver más
Información sobre la empresa
- Tienda de animales
- Cafetería que admite perros
- Tienda de alimentos para animales
- Tienda de suministros para mascotas
Escrito por la empresa
Maev is a wellness company, for dogs. We make meticulously researched and thoughtfully designed wellness products for dogs. Things like daily vitamins and raw food, all human-grade, complete and balanced, and formulated by veterinary nutritionists to be the best thing we can feed our dogs.
Información de contacto
Estados Unidos
- support@meetmaev.com
- meetmaev.com
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No ha contestado las opiniones negativas
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Happy Dog, Happy Mom!
Easy to use website. My dog LOVES the food. I am happy with the human-grade ingredients! And, food comes in nice packaging.
Their customer service is some of the…
Their customer service is some of the best I have experienced and we have needed to change the subscription a few times and they have made it a breeze!
My experience with Maev has only been great!
My experience with Maev has only been great! The customer service and people are great! AJ was very responsive and solved the issue quickly!
I just love this company
I just love this company! I was struggling doing things on the website as far as changing my subscription around and they gave me someone that has been emailing me specifically and helped me with literally everything. Even added treats to my order when I forgot!! Love th quality of food and so does my dog. She’s obsessed with the chicken formula and bone broth cubes
Highly Recommend Maev!
Five stars for Maev! I’ve been a customer for over four years now. Yes, it’s a bit of an investment, but the quality of the raw food is unmatched and my dog is thriving. Their customer service is also fantastic, they recently helped me resolve a tricky account issue with zero hassle. It’s rare to find a company that matches great products with great support. Highly recommend!
Dog HATED food. Company refused refund despite risk-free purchase claim
I recently purchased a bag of Maev for my dog. He's a picky eater, but Maev advertised a risk free purchase and boasted about winning over picky dogs. The smallest amount I could buy was over $100. I was super excited to receive it and followed all instructions to try and incorporate the food into my dog's diet. No matter what I tried, he would not come close to it. Anything it touched, he treated as contaminated.
It happens, some dogs will just not like the food. That said, when I contacted Maev to ask for a refund (based on their risk free purchase advertisement), I was repeatedly denied.
My dog didn't like the food. Whatever. I can't blame Maev for that, but the at the very least I expect them to respect their risk free purchase advertisement.
I'm totally disappointed. If your dog is at all a picky eater, don't bother. It's just not worth the risk.
Great customer service dept
Great customer service dept. but the website needs a lot of work. It’s not intuitive or user friendly.
Jamie was very professional and helped…
Jamie was very professional and helped me with my issues
I gave a tiny amount
I gave a tiny amount - even under what was recommended for two of my three dogs and $1600 later, with wicked horrible bloody diarrhea for days, a VET ER visit, a trip to my vet on top of that, loads of meds, fluid injections, and two precious pups VERY sick, I threw the bag away. This was from two applications of food. I have still had no response from MAEV after two emails and read other consumers had dogs become sick like this - MAEV shows no response nor do they care. Apparently from what I am reading the quality of the MAEV food has gone down dramatically from their original method of prep. They don't respond to consumers so I assume they don't care ... BAD BAD BAD company to take a risk with your pets.
Thank you
Thank you, James
For helping me with my order and for being so kind with your time to help.
Complete waste!!!
I don’t recommend this product to no one! Very poor quality, the coast is 5-10 times more expensive than coast of a product, it’s definitely a scam. So I have 4 dogs, 2 huskies, 1 Labrador and 1 German shaper , they are all with different appetite and preferences, so they are all refused even a smell of a food. All went to waist! 170$ of a waist!
So customer service rudely refused any help, promised a follow up and completely ignored it. Well, it’s ok, I will take it. But it’s a very very bad business model.
Ordered this food and was very late on…
Ordered this food and was very late on getting delivered. Once it was here it was in poor unusable shape. I even tried to feed it to my two pups and they weren’t having it. They picked around in it but after four days of trying, I had to put them back on their regular food. The constant back and forth for more than a month in email got me no where. I plan to work with my CC company simply because Maev requested so much from me. To try feeding my pups in different ways and requesting pics of the rotten food in hopes to settle our dispute but after complying to all THEIR requests, I’m out nearly $200 of food my pups won’t touch. Please do not order from this company. They are not supported locals in customer service. You’ll email and converse with people in other countries! That says enough. And no matter how much you complain, they will only ignore you after you’ve proved their product a big hot mess.
Foul-smelling thawed deliveries
This company does not stand behind their service and could care less about your dog. Our food showed up late and thawed. We received 30lbs of foul smelling, blood-filled bags. We called for a refund because this happened twice. They said “we don’t give refunds” unless you happen to understand you have to pay EXTRA for insurance. My dog would have gone 8 days without food. “Feed him a bland diet …” they said. Seriously?? I already had to change his food so he can eat. If you want to play games with your pets food and digestive stability, by all means sign up for this. The service is horrible.
Quick response and request was initiated
Quick response and request was initiated
Customer service was amazing
Customer service was amazing , prompt, same day response. Sadly I had to send my dog over the rainbow bridge , after my order had processed . Maev was more than accommodating to me. When a new member of the pack joins , I will 100% be back
I ordered a order from Maev and my two…
I ordered a order from Maev and my two pups loved the food, perfect and they totally enjoyed. The food was bought for them as it is as best I could find, One dog 7 and the other 5. Best food.
The best!
Our 12 1/2 year old GSP loves this food and treats. When shipments arrive she is right there, practically opening the box with me. Food is expensive but well worth it. Customer Service is great and rewards are great! I kept forgetting to redeem them and finally did today, $55 off this next purchase! Win Win!
I had a problem with my supplements ans…
I had a problem with my supplements ans they got back to me so soon and fixed the problem so well.
Great
Great. Got my issue resolved quickly. Aj was attentive and polite.
Shipment arrived very late
Shipment arrived very late. Packing was excellent! All products fine. Thank you.
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