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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic warranty support. Had an ongoing issue with my Chillblast PC which eventually, after a lot of investgation and changing components, turned out to be a design fault in the CPU. Chillblast... Ver más

Valorada con 4 estrellas sobre 5

Having bought a pc from Chillblast, it broke down during christmas, 2 weeks after purchase. I am taking away a star not because it took a month for "mend it" to respond but to a rude customer servic... Ver más

Valorada con 5 estrellas sobre 5

Engaged very promptly from the request from Chillblast. Slight pause in parts yet circa 2 weeks later and with the fabulous engineer on site, replaced, sorted and fixed. Good experience, clearly lots... Ver más

Valorada con 5 estrellas sobre 5

On-site warranty came with a purchase from CCL. After contacting MendIT, having a diagnostic call and then awaiting parts, Bob the engineer arrived to replace the faulty part and correct a mistake mad... Ver más

Información sobre la empresa

  1. Servicio de reparación de computadoras
  2. también en la categoría
  3. Compañía de seguros
  4. Servicio de reparación de teléfonos

Escrito por la empresa

MendIT are a leading UK supplier of extended warranties and electronic gadget insurance cover for everyday IT devices such as Tablets, Laptops, Desktops and all-in-ones. With savings of up to 40%* against other suppliers, MendIT provide a professional and cost effective solution when you’re looking to protect an technological investment. With our in-house team of fully trained and accredited engineers, MendIT provide first class repair services, giving you complete peace of mind from the very first point of contact to the last.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

957 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(957)

14 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Effective PC support

MendIT provide on site support for my son's PC. They quickly verified the fault remotely, and had an engineer on site within a few days with all the oarts potentially required and were able to fix the issue in a single visit. Engineer was polite and professional as were the team who dealt with the support call.

10 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Great customer service. Mr Mohammed fixed our PC and he was fantastic to deal with. Would definitely recommend and can't fault a first class service. Really grateful for the help we received.

6 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fixed on a spot

I had a problem with my PC I bought from CCL. Imran fixed everything on a spot, was helpful, patient, and made sure everything's working as it should

30 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Mend-it were lifesavers

Mend-it were instrumental in getting me my replacement laptop in time for my business trip, weeks after Razer failed to meet their warranty obligations. Carl and his colleagues were amazing help all the way through, given Razer's lack of support in the matter. Won't hesitate to purchase Mend-it's extended warranty in the future.

26 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Windows 11 corruption FIXED

Windows 11 corrupted my operating system, causing none of the SSD's and HDD to be visible, therefore not allowing the PC to boot up.
I am quite IT confident and experienced, but nothing I tried over the course of 7 days worked. As a result my £3,000 computer became a very expensive paperweight.

Thankfully, I had taken out support with MendIT. After a couple of emails, I schedule a support call.

Their support Engineer (Bob) spent nearly 90 minutes working with me and this resulted in successfully getting the machine working again.

Absolutely fantastic support. Professional, patient and knowledgeable.

Would recommend to anyone to take out support with this company when buying a new PC.

20 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

On site service

On site service,

Nadeem arrived on time!
Good communication explained every step in simple terms fixed issue.

5 star service!

Would highly recommend

Thank you Mend IT

20 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really helpful support

Really helpful support. The telephone service was great at assisting with diagnosis and ordering of parts required for the repair. Imran, the engineer, came to our house to carry out the repair. He was very professional, friendly and efficient. Got the job done and PC is working perfectly! Thank you

13 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Warranty Service

Once the issue with the PC had been logged with CCL computers and MendIT, who are the maintenance contractors notified, Nadeem from MendIT did a 1st class job in rectifying the issue. A follow up email from Nadeem was received which is greatly appreciated.

9 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

10/10 experience with MendIT

Great experience my power supply failed, Nadeem was very quick with helping me going above and beyond to push the process through quickly and chase up CCL, Bob attended site was great guy replaced all parts wiring on the PC was second to none hugely impressed by the level of service. Would 100% recommend these guys to anyone.

26 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

MendIT went above and beyond

I had a long drawn out issue buying a PC from a seller. When MendIT got involved the guy was called Bob. He was such a nice calm and patient guy and showed me exactly what he thought went wrong and walked me though installing the new graphics card.

He fixed the whole problem and even stuck around for another half hour to help me install windows from a USB and help me get started on the drivers. I'm not very technically gifted but he went above and beyond what I expected and we had a good laugh talking about gaming.

Really great guy, phenomenal service. Highly reccomend this company.

4 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

My front case led wasn’t working so I…

My front case led wasn’t working so I got in contact with mendit and I dealt with Nadeem who ask me to send a few videos of the case and spoke to me then I had Imran attend and he was swift in replacing the front case, which resolved the issue
Thank you both for your help

15 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Imran from MendIT came across very professional and fixed my Pc very quickly from start to finish and explained everything. Highly recommended

Vines

18 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant Service!

After trying to fit a component into my PC, I found an error light when trying to turn it back on. I rang MendIT and within 48 hours I was speaking to an engineer, Nadeem. He instructed me to complete some troubleshooting tasks and said he will get a replacement component out within 24 hours…which he did. The problem still persisted, so he suggested a video call to try and work out the problem. Within 5 minutes the computer was back on with no error lights. I had to do one more thing, then it was fully working. Nadeem was brilliant with communication and overall service. 10/10.

15 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Please do not buy anything from them

Please do not buy anything from them, do not even bother to send them something to be fix, because they will make it worst.
I bought a laptop two years ago, after a year an half the laptop wasn't turning on ( the laptop was use for a business that I started 6 months before it broke down) so I contacted them, as I was having two year guarantee, I sent the laptop. By the way, they do not keep any data, I paid for a software to use for my business and I lost it, so I have to pay for it again. The laptop wasn't turning on, so I only manage to keep few things, also you have to pay for the insurance for the transport, to be honest I think they should do this as still in guarantee. They said it was a software issue and apparently they fixed it.
When I got the laptop back some of the keyboards didn't work, SO GUESS WHAT!! I have to sent the laptop back and paid again the £20 insurance for the transport, and again it was their fault. My laptop was back after few weeks, it was ok. When I went to use it again properly guest what it went back off and it didn't turn on again. I email them but the guarantee expired exactly that month so they can not take it again. So I had to take it to a professional IT. they fix the laptop in two weeks, it was a Hardware problem not a software problem and they kept my data.

1 de agosto de 2023
Opinión espontánea
Logotipo de MendIT

Respuesta de MendIT

Hi Carolina,

Thank you for leaving your review.

Please accept our apologies for the issues you have encountered with the unit you sent in for repair.

Looking at my colleagues notes from the repairs on our system the devices issues were resolved both times by re-imaging the unit and cleaning / applying new thermal paste to the internal cooler.
As you reported the issue again, we suspected there may be an underlying fault and raised this with Gigabyte directly, unfortunately we did not receive a response on how they would best like to proceed. (We would need to get their authorisation and guidance on how to proceed as the warranty was expired.)
Having spoken to Gigabyte they have advised that their HQ team will be reaching out to you shortly in order to discuss how they would like to handle this case.

Looking over the repair I can see my colleagues incorrectly charged you a second time for the shipping insurance and I would like to get this second charge refunded asap. Myself or one of my colleagues will email you shortly to arrange for this to be done. Apologies for my colleagues repeating this charge, on repeat repairs our policy is to cover the cost of courier insurance and I have reminded the team so this does not happen again.

In regards the data on the laptop, I can see that both times we have had the unit back we were given permission to wipe the unit and our data disclaimer was agreed to. Unfortunately, in order to resolve suspected software issues a Windows reset is often the best remedy before we proceed with trying to swap hardware. If you had purchased software the licence for that should still be valid and tied to your account for you to re-install. I would suggest reaching out to the maker of the software and they would be able to advise further.

Kind regards,
Nick
Repairs Supervisor

Valorada con 5 estrellas sobre 5

Very Impressed!

First off, gotta say a big thank you to Nadeem and Bob who helped sort out my networking issue. Knocking on in life with multiple heath issue's and being stuck at home most the time the PC is a lifeline I can't do without.
I couldn't fully follow everything that was being told to me, and with no way for them to access my PC to run tests, Nadeem took his time and assured me it would all be sorted and not to worry. Bob, who turned up to sort everything out was great. Very polite and proffessional (actually both were) and got the problem sorted very quickly and had a nice little chat about my DVD/BR and sword collection lol.
Gotta say, service and people were great. Highly recommended.

13 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant service

Very friendly, helpful and knows what they are on about.
They were very quick in obtaining spare parts and coming out to sort my gaming pc would highly recommend

11 de septiembre de 2023
Opinión espontánea

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