It is one of the best stores for alt clothing in Europe. I've ordered from them multiple times in the last years. I would've given them 5 stars IF their shipping wasn't handled by Packeta. I find it a... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
It was very easy to order from the website. After check-out i had a problem and got support that solve it very fast . The shipment was out and delivered in few days .. perfect order 5
La empresa ha respondido
A great variety and good quality of products. My son was thrilled to buy everything he was looking for. The shipping took too long, though, and I paid for it to arrive in 5 days tops. I read the ship... Ver más
La empresa ha respondido
This is hands down one of my absolute favorite online shops! I actually prefer buying Killstar items here rather than from the official Killstar site. They consistently have new arrivals and even item... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de música
- también en la categoría
- Tienda de accesorios de moda
- Tienda de ropa
- Tienda de ropa para hombres
- Tienda de ropa para mujeres
Escrito por la empresa
Metal, punk & hardcore shop with official music bands merchandise. 19321 products, low prices, everything in stock! T-shirts, hoodies, shoes, pants and many more.
Información de contacto
Bystřice 174, 739 95, Bystřice, República Checa
- +44 330 808 2232
- store@metal-shop.eu
- metalshop.eu
4,3
Excelente
261 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very bad experience
I want to share my experience with METALSHOP cz.
I ordered t-shirt for birthday gift and I received Vacuum bags!!! Beware of the delivery! It's been more than a month - no refund received, no t-shirt received.
Emails only and no actions. All my details (name, address, amount) were ok but not a single proof METALSHOP sale you something - nothing. Very bad business, terrible delivery service without any responsibility taken... SCAMMERS!!!
On top of that, The refunded wasn’t processed at all. I received confirmation for payment and both time without money. I asked for full statement including all requisites needed but guess??!
I appreciate the effort in typing emails but it’s not needed - just don’t buy anything from Metalshop BG (CZ) or anything related.
I do believe the merch isn’t original too but i didn’t have a chance to receive it at all.
Update:
Dear Caroline,
Thanks for your cooperation!
The refund is already received.
I kindly advise you to choose your carrier smartly DO NOT WORK WITH “PACKETA”.
I checked the BG carrier ECONT and they advised me to avoid any deliveries with them due to the exact same issues- changed goods, irregular senders, fake invoices etc.
I was very unfortunate with this particular order from 18.02.25 😂, but believe it or not the entire delivery process and lack of missing documents inside the package isn’t good service.
Regards,
Danny
28 de febrero de 2025
Opinión espontánea
Respuesta de METALSHOP
Hello Danny and we're very sorry to hear of these problems. Can you kindly let me have your order number so I can personally look into this for you & see what's happened. Caroline
Update: Thank you for providing your order number Danny.. I see you placed your order through another domain and I'm going to ask my colleagues to check and see what has happened. Caroline
2nd update:
Hello Danny, my colleagues have informed me that there was a mix-up with the packages at the shipping company. Apparently you initially blamed us for this, but the mistake was made by the carrier. We've resolved the complaint with the carrier, and a refund is in process. While the refund has been made from our side, please do allow time for this to reflect on your statement. Please accept my sincere apology for the unfortunate error made by the carrier which I'm sure you can appreciate was completely out of our control. I quite understand the disappointment this has caused and again I can only apologise most sincerely. Caroline
My oder arrived within 5 days…
My order arrived within 5 days and I live in the canary islands. Anything we order online usually takes 4 to 5 weeks to arrive. 5 days is outstanding service the t-shirts are top quality and I'll definitely be ordering again soon. 10 out of 10 from me.
16 de marzo de 2025
Respuesta de METALSHOP
Hola Andrew and thank you for leaving us this FAB 5-star review ⭐️ We're so glad you received your Slipknot T-shirts quickly 😃 As we only sell officially licenced merch, we're additionally happy that you're happy with the quality. We look forward to seeing you again, but until then....Keep it metal 🤘Caroline.
Respuesta de METALSHOP
Hello Ernst, thank you for leaving us a 5-star review ⭐️🤩We do dispatch all orders in 24 hours and it's great to see your official Motörhead T-shirts were delivered quickly 📦😃We'd love to see you again, but until then ….Keep it metal 🤘Caroline
Cheap price,fast delivery.
7 de marzo de 2025
Respuesta de METALSHOP
Hello Leila and thank you for leaving us this 5-star review ⭐️🤩We do dispatch all orders in 24 hours and it's great to see your Goijra T-shirt was delivered quickly 📦😃As for prices, we do our very best to keep everything affordable. We'd love to see you again, but until then ….Keep it metal 🤘Caroline
The packaging came in a little rough…
The packaging came in a little rough but the product seems to be fine, I'm scared to open it so my gf will open it later when she gets it.
customer service were so great! really helped me to know where my packaging was and contacted the provider to reachout to me :)
16 de febrero de 2025
Respuesta de METALSHOP
Hello Yefim and thank you the updated review that your order arrived, we're sure your girlfriend is going to love the Killstar bag 😊🖤👜 We look forward to seeing you again😃 Keep it metal, Caroline🤘
The quality and speed of delivery are…
The quality and speed of delivery are excellent
7 de febrero de 2025
Respuesta de METALSHOP
Hello Daniel and thank you for leaving us this 5-star review ⭐️🤩We do dispatch all orders in 24 hours and it's great to see your boots were delivered quickly 📦😃We hope to see you again soon, but until then ….Keep it metal 🤘Caroline.
DO NOT BUY FROM THIS WEBSITE
purchased a pair of jeans for $320 aud from this website, but was repeatedly told that payment hadn't gone through, even after providing proof. it was eventually cancelled. my credit card was also charged three separate times for $120 aud each. had to cancel my card. order no. 2101443966
19 de febrero de 2025
Opinión espontánea
Respuesta de METALSHOP
Hello Xavier and as I've not been able to find an order using your name, could you kindly let me have your order number. As far as I'm aware we don't charge in Australian dollars so I do wonder if your order was placed with us? I'll wait for your clarification so I can personally take a look. Caroline
Update: Hi Xavier and thank you for your order number. From my side I can see that the order was not paid and was therefore cancelled. I do need to look into this with my colleagues and I'll get back to you again. Caroline
Updated 24th February:
Hello again Xavier and after checking your details with my colleagues I do think we may have had a small misunderstanding because you placed 2 orders with us:
2101443966 - This order was not paid for and therefore cancelled.
You then placed another order which was paid for €183.
Order number 2101443967 - Paid and shipped on the 19th of February.
For obvious reasons I don't want to share the tracking link here but this information would have been sent to your email. If you need us to re-send the tracking information please just let us know. I do hope this has helped. Caroline
Respuesta de METALSHOP
Hello Vasilis and thank you for this 5-star review 🤩 Firstly we'd like to thank you very much for your much valued custom since 2023 🌟 We do hope you enjoy wearing your new T-shirts 🤘 and we look forward to seeing you again.. Until then, keep it metal, Caroline.
Fast delivery and high quality.
Very fast delivery and high quality. Although, the delivery was 6€ at the lowest. So I'd suggest to be buying more than a pair of items.
25 de enero de 2025
Respuesta de METALSHOP
Hello Dovydas and thank you for this 5-star review 🤩 We're so glad to see you've been happy with the shipping charges as well as the delivery time. We hope you enjoy the Black Sabbath T-shirt and the bracelet 🤘Until we see you again.. Keep it metal, Caroline.
Best shirts!
Really happy with the shirts! High quality! Fast shipping! Thank you!
16 de enero de 2025
Respuesta de METALSHOP
Hello Hendrik thank you for this 5-star review ⭐️🤩We hope you enjoy wearing all the T-shirts. The merch we sell is all officially licenced band merch so we're glad to see you're happy with the quality. We really look forward to seeing you again, but until then.. Keep it metal, Caroline.
Customer service and delivery serivce
Any orders above 350 lei are delivery tax free, they say, well not really. Not all services are free and they refuse to change it if you want a free one. Customer service is terrible. The order number is 2101424076.
12 de diciembre de 2024
Opinión espontánea
Respuesta de METALSHOP
Hello and we're very sorry to hear you've been unhappy with our services. I've not been able to locate an order using your name so I wonder if you can kindly let us have your order number so we can help you.
As I'm sure you can appreciate, these government charges for tax and VAT are completely beyond our control. We do mention on our website https://www.metal-shop.eu/s/terms-of-delivery/
** Warning for customers outside of European Union: By selecting you destination country, we deduct VAT from the price. However be prepared to pay VAT + Customs duty according to the laws of your country. If you cannot accept the shipment due to your inability to pay the customs, we deduct return costs when you get refunded
So very sorry again for any disappointment but we look forward to assisting you once we have your order number. Caroline
Update: Thank you very much for your order number & I see you ordered through our Romanian store. I'm going to ask my colleague to take a look and get back to you. Caroline
ALERT SCAMMERS!!!
If you are here wondering if this is a scam I am writing to confirm your doubts. They are selling cheap t-shirts with a print on them, they are NOT original band t shirts. Stitching is wrong, print is done very cheaply and you could probably do this at home with a cheap shirt and iron. They are NOT official retailers or whatsoever. Customer service is also awful, I had so much issues with the order and in the end it would cost me more money to return the package. Scammers!!!
Hence you've been constantly replying to this review each time with a new one, this is a verified review which means I have provided pictures as proof to Trustpilot. That you are scammers prove dozens of REAL reviews on other platforms such as Facebook, Reddit etc. Regardless, the audacity of your customer service to talk to me with such unprofessionalism and rudeness making this my worst online experience in my life is the reason for not replying anymore, I do not want to deal with your customer service ever again.
Pictures of FAKE stuff ordered from you is also available on other platforms from other customers who provided real reviews and not bought fake positive reviews like here on Trustpilot.
I hope you get cancelled so no more scams happen.
21 de noviembre de 2024
Respuesta de METALSHOP
Hello Sean and I've not been able to find an order under the name Sean West. Could you kindly provide me with your order number so we can assist. We only sell officially licenced merch so I'm personally very surprised by your feedback but look forward to assisting you once we have your order details. Caroline
Edit
Hello again Sean and if you have been a genuine customer could you kindly let us have your order number so we can look into this and assist you. Thank you in advance & looking forward to hearing from you. Caroline
Update:
I'm sorry to see that you haven't replied with your order number Sean. Had you been a genuine customer I would like to think you could of given us the opportunity to assist you and look into this because we only sell officially licenced merchandise, so it's very disappointing to see the T-shirt was not up to standards. Would be great to get your order number and I'll be happy to personally look into this for you. Hope to hear from you soon. Caroline
Latest update. Thank you for updating your review Sean but could I kindly again ask for your order number so I can take a look, and if you were a genuine customer I'd very much like the opportunity to assist you. Caroline
Respuesta de METALSHOP
Hello Vilija and thank you for this 5-star review ⭐️🤩 We're so glad you received your Black Sabbath and Jimi Hendrix T-shirts quickly and that our customer support team assisted you just as fast 😃 We look forward to seeing you again, but until then....Keep it metal, Caroline.
Great service & value as always
Bought some t-shirts for myself & my son. Very happy overall.
6 de noviembre de 2024
Respuesta de METALSHOP
Hi John and firstly thank you for your much valued custom since 2022 and thank you for this 5-star review ⭐️🤩We hope you and your son enjoy wearing the T-shirts (great choices BTW!) We look forward to seeing you again, but until then....Keep it metal, Caroline.
Respuesta de METALSHOP
Hello Keita and thank you for leaving us this 5-star review ⭐️🤩We're delighted to see your hoodie arrived in super quick time and we hope you enjoy wearing it. We'd love to see you again soon, but until then....Keep it metal, Caroline.
Metalshop always have a wide range of…
Metalshop always have a wide range of merchandise in all sizes and styles. Shipping is always prompt and arrives exactly how it leaves the store.
20 de octubre de 2024
Respuesta de METALSHOP
Hi Gail and thank you for leaving us this amazing 5-star review ⭐️🤩We do dispatch all orders in 24H and we're so glad to see your two band T-shirts arrived in good time🔥❄️We'd love to see you again soon, but until then....Keep it metal, Caroline.
High quality affordable & quirky footwear
I've got THREE pairs of their shoes and all are AMAZING. High quality, sturdy, really quirky and simply different from your average off-the-shelf shoe. Heavy metal elegance at its best:). Customer support was great too- they went to great lengths to explain to me all the details re the shipment, customs fees etc. People constantly ask me where i got the shoes from! Warmly recommended.
11 de noviembre de 2024
Opinión espontánea
Respuesta de METALSHOP
Wow, thank you for this incredible review! 😊 We're absolutely thrilled that you're loving your shoes and our service. Your description of "heavy metal elegance" is spot-on and we might just borrow that phrase! 🤘
It's fantastic to hear you're turning heads with your unique style. We can't wait to see what you'll rock next!
Keep being awesome,
Team Metalshop
Respuesta de METALSHOP
Hello Petar and thank you for leaving us a 5-star review ⭐️🤩We're glad to see your 🖤Black Heart hoodie arrived in a timely manner & that you're pleased with the item your ordered. We hope it keeps you warm during the winter 🔥❄️We'd love to see you again soon, but until then....Keep it metal, Caroline.
Best Internet shop ever
Напишу пожалуй на русском мне так легче, metalshop.eu лучший интернет магазин, доставили мой товар на 3 дня раньше, подарив мне улыбку до ушей, и очень хорошие цены как и на продукт как и на доставку (живу в Латвии и 9 евро, это прекрасная цена доставки)
25 de octubre de 2024
Respuesta de METALSHOP
Hello Roberts and thank you for leaving us this fab 5 star review 🤩 We're delighted to hear that your Altercore boots 🥾🥾reached you in quick time and hope you enjoy wearing them. We hope to see you again soon but in the meantime...Keep it metal. Caroline
Привет, Робертс, и спасибо, что оставили нам этот потрясающий 5-звездочный отзыв 🤩 Мы рады услышать, что ваши ботинки Altercore 🥾🥾 доставлены вам быстро, и надеемся, что вам понравится их носить. Мы надеемся вскоре увидеть вас снова, а пока... Продолжайте в том же духе. Кэролайн
Respuesta de METALSHOP
Hello Ingrid and thank you for leaving us this 5-star review ⭐️🤩We do dispatch all orders in 24 hours and it's great to see your items were delivered quickly 📦😃We hope to see you again soon, but in the meantime....Keep it metal, Caroline.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.