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Metro Prepaid Opiniones 

2181
•
TrustScore: 4.5 sobre 5

4,7

Proveedor de equipamiento eléctrico
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Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Victoria was very kind and professional. She rectified my code immediately without delay. I thought I've lost it a f can never find it. A £50 worth of code. Thank you Victoria. Metro prepaid service... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

David in customer service could not have been more helpful as he kindly explained to me how my metre worked, and very patiently read out the codes to me over the phone so I could enter them with his s... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Struggling go get the meter working. But quick call and few WhatsApp messages later . Everything working.

Valorada con 5 estrellas sobre 5

I had a Metro prepaid meter installed on Friday and when installation was complete topped it up with £50. However this morning there was no electricity and I telephoned the Help Desk and spoke with Da... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de equipamiento eléctrico
  2. Electricista
  3. Administrador de la propiedad

Escrito por la empresa

Metro Prepaid helps landlords and tenants manage electricity usage, make and collect payments and reduce our carbon footprint with prepay electricity meters.

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 55% de las opiniones negativas

Suele responder en menos de 1 semana

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4,7

Todas las opiniones

(2181)

472 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información
Valorada con 5 estrellas sobre 5

The team is always being helpful

The team is always being helpful, specially today Matthew & Ncumisa N both helped promptly.

14 de abril de 2026
Opinión espontánea
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Respuesta de Metro Prepaid

Thanks for your positive review. Metro Prepaid works 24/7 to serve you.

Valorada con 5 estrellas sobre 5

I was having issue for the top up and I…

I was having issue for the top up and I did contacted help line so many times but finally I was connected to Justin he remained on the call to make sure I don’t get confused and with that it was really helpful thank you Justin! Really appreciate your help

12 de abril de 2026
Opinión espontánea
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Respuesta de Metro Prepaid

Thanks for your positive review. Metro Prepaid works 24/7 to serve you.

Valorada con 5 estrellas sobre 5

Got temper message on metro meter spoke…

Got temper message on metro meter spoke to customer service really helpful and guide me through really polite and professional manner thanks metro team 👍

11 de abril de 2026
Opinión espontánea
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Respuesta de Metro Prepaid

Thanks for your positive review. Metro Prepaid works 24/7 to serve you.

Valorada con 5 estrellas sobre 5

Ncumisa

My agent who delt with my request was quick polite and very helpful my agents was ncumisa very well pleased massive thank you to Ncumisa

11 de abril de 2026
Opinión espontánea
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Respuesta de Metro Prepaid

Thanks for your positive review. Metro Prepaid works 24/7 to serve you.

Valorada con 5 estrellas sobre 5

Excellent service Agent Zainu

Excellent service, management and attention from agent Zainu via WhatsApp, Thank.

9 de abril de 2026
Opinión espontánea
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Respuesta de Metro Prepaid

Thanks for your positive review. Metro Prepaid works 24/7 to serve you.

Valorada con 5 estrellas sobre 5

Justin

Justin, was so very helpful.

He appreciated my geographical position &overcame my issue.

He was patient and awaited my gathering of the necessary data, then provided ne with everything I needed, thank you.

Kind regards Gary Abela

6 de abril de 2026
Opinión espontánea
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Respuesta de Metro Prepaid

Thanks for your positive review. Metro Prepaid works 24/7 to serve you.

Valorada con 5 estrellas sobre 5

Very satisfied with the service provided.

I was dealt with by Matthew in a very efficient and informative way.
He responded to my emails instantly.
My problem was sorted quickly, even though it was the Easter holiday weekend.
Very satisfied with the service.

5 de abril de 2026
Opinión espontánea
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Respuesta de Metro Prepaid

Thanks for your positive review. Metro Prepaid works 24/7 to serve you.

Valorada con 5 estrellas sobre 5

Yonella was kind & help full agent at…

Yonella was kind & help full agent at the customer service she guided me step to step to deal with the problem getting my electricity. Thumb up 👍 very professional

1 de abril de 2026
Opinión espontánea
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Respuesta de Metro Prepaid

Thanks for your positive review. Metro Prepaid works 24/7 to serve you.

Valorada con 1 estrellas sobre 5

AVOID METROPREPAID, SCAMMERS

AVOID METROPREPAID. If they messed up your meter, don’t argue—escalate. Demand a refund, wait for the "No," then go straight to your bank for a dispute.

Pro Tip: File a complaint with the Financial Ombudsman (FOS). It’s free for you, but costs them £750 every time regardless of the result. With more people doing this bank will stop doing business with them.

29 de marzo de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Debit card form never works and they…

Debit card form never works and they removed PayPal as a payment option. It's been 3 months since I tried to top up with debit card with no luck. Different cards, different browsers.... and I ain't using their premium rate phone number. Why do they have to make it so difficult??? 😔

25 de marzo de 2026
Opinión espontánea
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Respuesta de Metro Prepaid

Good morning, Thanks for your feedback. We are sorry to hear you are experiencing trouble purchasing top up tokens via our website. Our pay by phone option is free to use from a landline or mobile phone.

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